City of West Jordan

What City of West Jordan does

The City of West Jordan is a first-class municipal government incorporated on January 10, 1941 and located in Salt Lake County, Utah, where it operates as the third-largest municipality in the state. The City delivers essential public services to residents and businesses within its jurisdictional boundaries through several functional departments: Public Works (water, wastewater, stormwater, garbage and recycling, snow removal, street maintenance, engineering), Public Safety (a Police Department and a Fire Department operating four fire stations with career firefighter/EMT-Paramedic staffing, plus Animal Services), Parks (including Ron Wood Park, Veterans Memorial Park, Constitution Park, Wheels Park skate/bike facility, splash pad, and cemetery), Community Development (planning, zoning, building permits, code enforcement, affordable housing, grants, redevelopment), Finance (budgeting, fee schedule administration, business licensing), and City Recorder (GRAMA records, elections, city ordinances). Revenue is generated through property taxes (the FY 2027 tentative budget includes a proposed tax rate increase subject to public hearing), monthly utility fees for water/wastewater/garbage/recycling (paid via an InvoiceCloud online portal, phone, or in person), annual business licensing fees (covering more than 3,000 licensed businesses), building and development permit fees, and ancillary fees for police records (GRAMA), passport processing, and notary services. Water supply is sourced 93% from the Jordan Valley Water Conservancy District and 7% from city-owned groundwater wells, with an eighth municipal well under construction at Ron Wood Park to expand capacity.

The City operates a unified digital services platform anchored on its westjordan.utah.gov website, which integrates online utility billing and payment, a problem-reporting system built on ArcGIS Survey123, Cityworks-based permitting and business licensing portals, an ArcGIS StoryMaps platform for city maps and construction tracking, and a PrimeGov portal for City Council agendas. Distribution and resident engagement occur through multiple channels: City Hall in-person service (8000 S. Redwood Rd.), a phone contact center, the online portal, social media (Facebook, Instagram, YouTube), email newsletters, public meetings, and community events including the annual Western Stampede celebration. The City also maintains partnerships supporting economic development — notably a 2022 license agreement with Google Fiber to deploy high-speed internet throughout the city — and partners with ChamberWest to connect local businesses with workforce, customers, and government resources. Ongoing capital projects through 2026 include road widening (7800 South), pedestrian bridge construction, park upgrades, water line replacements, and municipal well construction, reflecting an active infrastructure expansion phase.

Name

City of West Jordan

Legal name

City of West Jordan

Website

https://westjordan.utah.gov

Company type

Private

Founded year

1941

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of West Jordan is a first-class Utah municipal government incorporated in 1941 and serving as the state's third-largest city. It provides water, utilities, public safety, parks, permitting, and licensing services to residents and more than 3,000 licensed businesses within Salt Lake County.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (925), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Sanitary Services (4950), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal government services
• Public safety services
• Water utility services
• Parks and recreation
• Business licensing

Headquarters

HQ city

West Jordan

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Property Taxes: The City collects property taxes as a primary revenue source, with the FY 2027 tentative budget including a proposed tax rate increase subject to public hearing and City Council approval.
2. Utility Fees (Water, Garbage, Wastewater): Residents pay utility bills for water, wastewater, garbage collection and recycling services. The city operates water infrastructure including municipal wells and partners with Jordan Valley Water Conservancy District for water supply.
3. Business Licensing: All businesses operating in the city must apply for and maintain a city-issued business license. More than 3,000 businesses are licensed in the City of West Jordan, generating licensing fee revenue.
4. Building & Development Permits: The city collects fees for building permits, development applications, and construction-related inspections through the Community Development department.
5. Passport & Notary Services: The city offers passport processing and notary services to residents for a fee.

Pricing tiers

Distribution channels5 records

Marketing channels8 records

Core offering

The City of West Jordan is a first-class municipal government in Salt Lake County, Utah, delivering essential public services to residents and businesses. Core offerings include water supply and wastewater management, garbage and recycling collection, fire and emergency medical services, police protection, parks and recreation, business licensing, building permits, animal services, passport/notary processing, and economic development programs. The city operates four fire stations and a unified digital services platform that handles utility billing, permitting, and resident engagement.

Product overview

The City of West Jordan operates a unified digital services platform (city website) that serves as the primary portal for all municipal services and resident interactions. The platform consists of multiple interconnected service modules including utility billing and payment, online problem reporting, garbage/recycling services, parks and recreation facilities, business licensing, permits and development applications, public safety services (police, fire, animal services), city records access, GIS/mapping, news and communications, water services, road maintenance, construction project tracking, emergency preparedness, passport services, elections, and community programs. The city also partners with Google Fiber for telecommunications services.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Utility Services Municipal water supply, water quality reporting, leak reporting, water conservation programs, and hardship assistance for residents within the city. Includes eight municipal wells (eighth under construction at Ron Wood Park) and partnership with Jordan Valley Water Conservancy District for 93% of supply.
• Garbage and Recycling Services Residential garbage collection, recycling programs, household hazardous waste disposal, and dumpster reservation services for city residents.
• Police Services Municipal police services including online reporting system, victim assistance, traffic complaint handling, and police records access. Serves all residents and businesses within city jurisdiction.
• Fire and Emergency Medical Services Fire protection, emergency medical response, fire prevention inspections, and public education provided by the West Jordan Fire Department across four fire stations staffed with career firefighters and EMT/Paramedics.
• Parks and Recreation Facilities City parks including Ron Wood Park, Veterans Memorial Park, Constitution Park, Wheels Park skate/bike facility, splash pad, cemetery, and facility reservations.
• Business Licensing Business licensing services for commercial, home occupation, and rental dwelling applications. Over 3,000 businesses are currently licensed in the city.
• Building Permits and Development Applications Building permits, development applications, planning and zoning services, right-of-way encroachment permits, and construction-related inspections administered by the Community Development department.
• Animal Services Animal licensing, lost animal reporting, adoptable animal services, and animal-related code enforcement for city residents.
• Passport and Notary Services Passport application processing, fingerprint services, and notary public services available at city facilities for residents.
• Online Utility Billing and Payment Electronic system (via InvoiceCloud) for residents to view and pay utility bills online, enroll in equal payment plans, and manage accounts.
• Emergency Preparedness Services Emergency management resources, preparedness courses, and information for natural disaster response including earthquakes and severe weather events.
• Elections Services Municipal election information, candidate profiles, voter registration resources, and election date notifications for city residents.
• Road Maintenance Program Annual street maintenance services including mill and overlay projects, High Density Mineral Bond applications, ADA ramp installations, and chip/scrub seal treatments to extend road life.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Google FibermoderateTechnology or IntegrationIn 2022, the City of West Jordan entered a license agreement with Google Fiber, allowing the internet service provider to install and offer high-speed fiber internet access to residents and businesses throughout the city. Google Fiber constructs its network within city right-of-way easements. Installation areas are tracked on a city-hosted map showing construction progress, permitting, and completed areas.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Others

• Jordan Valley Water Conservancy District: Wholesale water supplier providing 93% of West Jordan's water supply; included as an upstream supplier/ecosystem peer essential to understanding the city's water operations and supply-chain dependency.
• Granicus: Government-technology vendor providing digital services, records management, and citizen-engagement platforms used by municipalities including West Jordan's GRAMA/records workflows — an enabling peer for the city's digital-services stack.

Direct peers

• City of Draper, Utah: Salt Lake County municipality with similar service breadth (water, sewer, parks, recreation, public safety, economic development) and comparable reliance on property-tax and utility-fee revenue streams.
• City of Murray, Utah: Salt Lake County city offering water, sewer, parks, recreation, police, and fire services with comparable revenue diversification (property tax, utilities, licensing); directly comparable operating model.
• City of Sandy, Utah: Adjacent Salt Lake County full-service municipality with comparable population (~96k), similar mix of water utility, parks/recreation, and public-safety services. Closest functional analog for benchmarking municipal-service delivery.
• City of Riverton, Utah: Salt Lake County suburb with overlapping service portfolio including water, parks, recreation, public works, and business licensing; comparable in revenue model and infrastructure-investment profile.
• City of Midvale, Utah: Adjacent Salt Lake County city with overlapping full-service delivery — water, sewer, parks, public safety, business licensing — and a similar mid-sized operational footprint suitable for direct comparison.
• City of Herriman, Utah: Fast-growing Salt Lake County municipality with similar full-service delivery model, parks/recreation investment, and residential development-driven revenue base.
• City of South Jordan, Utah: Salt Lake County suburb of comparable scale (~84k residents) operating water, sewer, parks, recreation, and public-safety services. Highly comparable on revenue mix, service portfolio, and growth-stage infrastructure program.
• City of Taylorsville, Utah: Salt Lake County municipality offering a similar full municipal-service stack (utilities, parks, public safety, licensing) to a comparable residential base; directly comparable peer for service scope and tax structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CityWestJordan
• YouTubeyoutube.com/channel/UC7Up4AfoWj0KebppgTvnLSg
• Facebookfacebook.com/WestJordanCityHall
• Instagraminstagram.com/westjordanutah
• LinkedInlinkedin.com/company/city-of-west-jordan-utah

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of West Jordan