West Virginia American Water

What West Virginia American Water does

West Virginia American Water is a regulated water and wastewater utility serving residential, commercial, industrial, and government customers throughout the state of West Virginia, with operations spanning drinking water production and distribution, wastewater collection and treatment, water quality reporting, PFAS testing and treatment, source water protection, and infrastructure management. The company is a wholly-owned operating subsidiary of American Water Works Company, Inc. (NYSE: AWK), founded in 1886 and headquartered in Camden, New Jersey, which is the largest regulated water and wastewater utility company in the United States, serving approximately 14 million people across 14 states and 19 military installations. West Virginia American Water's customer-facing technology stack is built around the MyWater online portal and mobile applications (iOS and Android), which enable self-service bill payment, account management, water usage tracking, and service activation/deactivation; supplementary tools include a real-time Customer Advisory Map (awgis.amwater.com) for outage notifications, an ArcGIS StoryMaps-based Infrastructure Upgrade Map, annual Water Quality Reports, and an educational Water Learning Center.

The business model is a regulated, subscription-based utility model: revenue derives primarily from monthly volumetric and base service charges for water and wastewater service, with rates established by the West Virginia Public Service Commission through formal rate cases that permit recovery of capital investments, operating costs, and an authorized return on equity. Additional revenue comes from infrastructure surcharges tied to ongoing capital deployment and from newly acquired regulated systems (including the City of Huntington and Nitro wastewater additions). The company expands through a hybrid go-to-market consisting of direct-to-consumer utility service to a distributed residential, commercial, industrial, and government customer base, plus enterprise field sales targeting municipal acquisition opportunities and developer/builder partnerships for new construction connections. Customer service is delivered 24/7 via phone (1.800.685.8660) and digitally via MyWater, with financial assistance programs for bill support and dedicated pages for new municipal customers. The local workforce is approximately 77 employees, with the parent's ~7,000-employee national organization providing centralized regulatory, engineering, and customer technology support.

Name

West Virginia American Water

Legal name

American Water Works Company, Inc.

Website

https://westvirginiaamwater.com

Company type

Public

Founded year

1886

Operating status

Operating

Headcount range

51–100 employees

Short description

West Virginia American Water is a regulated water and wastewater utility serving residential, commercial, industrial, and government customers across West Virginia. It operates as a wholly-owned subsidiary of American Water Works Company (NYSE: AWK), the largest regulated water and wastewater utility in the United States, providing drinking water, wastewater services, and infrastructure investment through state-approved rate recovery.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Water Quality Monitoring, Compliance & Reporting (Sampling, Lab, Regulatory) (EUANAAAG)

akta.pro secondary industries

Water Sampling, Testing & Laboratory Analysis (Legionella/Microbiology) (BPABAJAB), Watershed/Source Water & Raw Water Quality Monitoring (intakes, reservoirs, groundwater) (EUANAJAH), Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE)

Keywords

• Regulated water utility
• Wastewater treatment services
• Drinking water distribution
• Water quality testing
• Utility infrastructure services

Headquarters

HQ city

Camden

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Regulated Water Service: Revenue from providing drinking water to residential, commercial, industrial, and government customers. Rates determined through regulatory rate cases with recovery of capital investments and operating costs.
2. Wastewater Service: Revenue from wastewater collection and treatment services. Rates determined through regulatory proceedings.
3. Infrastructure Surcharges: Additional revenue from infrastructure surcharges for recovery of capital investment in pipes, treatment facilities, and system improvements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

West Virginia American Water is a regulated water and wastewater utility that produces and distributes drinking water and provides wastewater collection and treatment services to residential, commercial, industrial, and government customers throughout West Virginia. Customers access billing, account management, and usage tracking through the MyWater online portal and mobile app. Rates are approved by the West Virginia Public Service Commission and recover capital investments plus operating costs, with additional revenue from infrastructure surcharges and municipal partnership arrangements.

Product overview

West Virginia American Water operates as a regulated water and wastewater utility providing drinking water production, distribution, and wastewater treatment services to residential, commercial, and industrial customers. The company offers a customer-facing MyWater online portal for account management including bill payment, service activation, and usage monitoring. Core services include water quality reporting with PFAS testing, source water protection programs, and infrastructure management. Additional offerings include customer assistance programs for bill support, hydrant meter services for construction, and educational resources through the Water Learning Center. As a subsidiary of American Water, it also benefits from the parent company's Military Services Group operations on U.S. installations and community solutions partnerships.

Differentiator

Problem solved

Functional benefit

Brands

• MyWater: Customer online portal and mobile application for bill payment, account management, water usage tracking, and service management.
• We Keep Life Flowing

Products and services

• Water Service

Quantifiable outcome

• 2026 capital investment plan of $3.7 billion
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• American Water Charitable FoundationcoreOthersCorporate foundation supporting community giving programs. Since 2012, has invested over $25 million through grants and matching gifts supporting water, people, and community initiatives. Keep Communities Flowing grant program awards funding to eligible organizations in American Water service territories.
• Municipalities and Public AuthoritiescoreStrategic or Co-development PartnerPublic-private partnerships with municipalities for water and wastewater system operations, management, investment, and service delivery. Solutions for Communities program helps solve water and wastewater challenges.
• Girl Scouts of Central & Southern New JerseyminorGTM or Marketing PartnerPartnership with Girl Scouts organization for 'We Keep Water Flowing' patch program, the first Girl Scout patch dedicated to source water protection in New Jersey.
• Essential UtilitiescoreStrategic or Co-development PartnerProposed merger partner. American Water and Essential Utilities announced merger to create leading regulated U.S. water and wastewater utility. Three states have approved the merger, settlement in principle reached in Texas, with integration planning progressing.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Essential Utilities: Diversified regulated water and natural gas utility with overlapping water/wastewater operations across multiple states. Direct comparable given the announced merger with American Water and identical regulated utility business model.
• SJW Group: Holding company for San Jose Water (CA) and Connecticut Water Service. Comparable as a multi-state regulated water utility with rate-base growth driven by approved infrastructure investment recovery.
• York Water Company: Pennsylvania-based regulated water utility with 200+ year operating history. Comparable as a long-tenured investor-owned water utility with a similar regulated rate-recovery business model.
• Artesian Resources Corporation: Delaware-based holding company providing water and wastewater services through regulated subsidiaries. Comparable as a small-cap investor-owned utility operating under similar PUC rate-case framework.
• American States Water Company: Holding company for regulated water utilities (Golden State Water) and contract services (ASUS). Closely comparable as a publicly traded U.S. regulated water utility with both rate-base and military installation operations.
• Middlesex Water Company: New Jersey-based regulated water and wastewater utility with adjacent service territories. Comparable in regulated rate-base model, environmental compliance focus, and small-cap investor-owned utility profile.
• California Water Service Group: Investor-owned regulated water utility serving California, Washington, New Mexico, and Hawaii. Comparable in regulated water service delivery, rate-case-driven revenue model, and infrastructure capex profile.

Broad incumbents

• Eversource Energy: New England-based regulated electric, gas, and water utility holding company (formerly owned Connecticut Water Service). Comparable as a diversified regulated utility with water utility operations under rate-base growth model.
• Veolia North America: Largest environmental services operator in North America with extensive municipal water/wastewater contract operations. Comparable as a broad incumbent in regulated water service delivery and municipal outsourcing.

Others

• Xylem Inc. Global water technology equipment and services provider (smart meters, treatment tech, pumps). Comparable as a key supplier and digital enablement partner to investor-owned water utilities like American Water.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/amwater
• YouTubeyoutube.com/user/amwatercorp
• Facebookfacebook.com/weareamericanwater
• LinkedInlinkedin.com/company/wvamwater
• Instagraminstagram.com/wekeeplifeflowing

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about West Virginia American Water