What Loyalty Logistics does

Loyalty Logistics LLC is a non-asset freight brokerage headquartered in Villa Park, Illinois, founded in 2017, that connects shippers with vetted contract carriers across the United States, Mexico, and Canada. The company operates a trilateral North American network through regional corporate offices in Montreal and Monterrey, a Bogota office for broader Latin American support, and warehouse/yard facilities in Addison IL, Laredo TX, and Toluca. Its service portfolio spans Full Truckload (FTL), Less-Than-Truckload (LTL), dry van, refrigerated (reefer), flatbed, lowboy, step deck, conestoga, hazmat, container drayage, and international maritime transport (FCL/LCL/reefer/special cargo) from major Mexican ports to 50+ global destinations.

The company operates a proprietary digital freight platform — essentially a cloud-based Transportation Management System (TMS) — providing real-time GPS/satellite shipment tracking, temperature monitoring across a -20°F to 80°F range, AI-powered pricing for rate optimization, automated documentation, and carrier communication. The platform is supplemented by a live freight visibility portal accessible to customers. Operations are supported by a suite of regulatory certifications relevant to cross-border and cold-chain freight: CTPAT (with FAST Lane access), USMCA compliance, GDP for pharma, FDA/FSMA and SENASICA for food, HACCP for maritime reefer, and EPA SmartWay for sustainability.

Loyalty Logistics generates revenue through transaction-based brokerage commissions and fees on each shipment arranged between shippers and carriers, with premium pricing for specialized equipment (reefer, flatbed, lowboy, step deck, hazmat, conestoga). The go-to-market combines dedicated enterprise account managers, an inside sales team with a 2-hour quote response commitment, and a self-serve digital channel via online quote forms. Target verticals are industrial manufacturing, pharmaceutical/healthcare, food & beverage, automotive (JIT/just-in-sequence), semiconductors/electronics, retail/e-commerce, and agriculture. Named customers include Ball Corporation, SpaceX, Beyond Meat, DHL, Steel Dynamics Corp, and Tier 1 automotive suppliers. The company reports 200+ active clients, 10,000+ delivered loads, and 98%+ on-time delivery performance. The Loyalty Green Rewards loyalty program and Evertreen reforestation partnership are positioned as sustainability differentiators.

Name

Loyalty Logistics

Legal name

Loyalty Logistics LLC

Website

https://whyloyalty.com

Company type

Private

Operating status

Operating

Short description

Loyalty Logistics is a non-asset freight brokerage connecting shippers with vetted contract carriers across the United States, Mexico, and Canada. It operates a proprietary digital freight platform with AI-powered pricing, real-time tracking, and certified cold-chain capabilities, serving industrial manufacturing, automotive, pharmaceutical, food & beverage, semiconductor, and retail shippers.

Ownership category

akta.pro rank

Product category

Freight Brokerage & Cross-Border Logistics Services

NAICS

Freight Transportation Arrangement (488510), Freight Transportation Arrangement (48851), Freight Transportation Arrangement (4885)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Deep Sea Foreign Transportation Of Freight (4412)

akta.pro primary industry

Cross-Border Freight Brokerage (USMCA/EU, etc.) (TLADAMAN)

akta.pro secondary industries

Dedicated / Contract Carriage Brokerage (Shippers’ Managed Capacity) (TLACACAF), Shipper-Carrier Direct Contracting Networks (TLAEAJAC), Trade Compliance & Ocean Regulatory Services (Sanctions/Export Controls) (TLACABAL), Specialized Freight Marketplaces (Reefer, Flatbed, Oversize, Hazmat) (TLAEAJAH)

Keywords

• Freight brokerage services
• Cross-border logistics
• Refrigerated trucking
• Supply chain management
• Cold chain logistics

Headquarters

HQ city

Villa Park

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Freight Brokerage Services: As a licensed freight broker, Loyalty Logistics acts as an intermediary connecting shippers with vetted contract carriers (FTL, LTL, specialized equipment). Revenue generated through brokerage commissions and transaction fees on each shipment arranged between shippers and carriers across USA, Mexico, and Canada.
2. Maritime Transport Services: International ocean freight services including FCL (Full Container Load), LCL (Less Container Load), refrigerated cargo, and special cargo handling. Revenue from container shipping services connecting Mexico ports (Veracruz, Manzanillo, Altamira, Ensenada, Lázaro Cárdenas) to global destinations.
3. Specialized Equipment Transport: Premium pricing for specialized freight services including refrigerated transport, flatbed, lowboy, step deck, hazmat, and conestoga trailers. Revenue from temperature-controlled and heavy-haul shipments with higher margin pricing due to specialized equipment requirements.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Loyalty Logistics is a licensed freight brokerage that connects shippers with a vetted network of contract carriers for Full Truckload (FTL), Less Than Truckload (LTL), refrigerated, flatbed, lowboy, step deck, dry van, hazmat, maritime, and cross-border freight transport across the U.S., Mexico, and Canada. The company operates a proprietary digital freight platform providing AI-powered pricing, real-time GPS/satellite shipment tracking, automated documentation, and continuous temperature monitoring. Services are tailored to industries including industrial manufacturing, pharmaceutical, food & beverage, automotive, semiconductor, and retail/e-commerce with CTPAT, GDP, FDA, and USMCA compliance expertise.

Product overview

Loyalty Logistics operates as a freight brokerage and logistics platform offering comprehensive trucking and transportation services across the U.S., Mexico, and Canada. The core offering centers on their Digital Freight Platform combined with Freight Brokerage Services, connecting shippers with a vetted network of contract carriers. The product portfolio includes specialized trailer services (Dry Van, Refrigerated/Reefer, Flatbed, Lowboy, Step Deck, Conestoga, Hazmat), maritime transport (FCL, LCL), cross-border freight, and container drayage. Industry-specific solutions cover Automotive Logistics, Food & Beverage Transport, Pharmaceutical Logistics, Semiconductor Transport, Industrial Manufacturing Logistics, and Retail/E-commerce Logistics. The company also offers a proprietary Live Freight Visibility Portal for real-time tracking and the Loyalty Green Rewards sustainability program.

Differentiator

Problem solved

Functional benefit

Brands

• Loyalty Green Rewards: Sustainability rewards program where customers earn points and trees are planted for each shipment. Points can be redeemed for tech products, beauty items, experiences, or carbon credits.

Products and services

• Freight Brokerage Services Core brokerage service connecting shippers with vetted FTL, LTL, flatbed, refrigerated, lowboy, and step deck contract carriers across the U.S., Mexico, and Canada. Revenue generated through brokerage commissions on each shipment arranged between shippers and carriers.
• FTL (Full Truckload) Transport Dedicated truckload capacity for shipments requiring full trailer space, providing faster transit times and reduced cargo handling across USA, Mexico, and Canada.
• LTL (Less Than Truckload) Transport Cost-effective consolidated shipping service for smaller freight shipments that do not fill an entire trailer, providing competitive pricing through shared trailer capacity.
• Refrigerated Transport (Reefer) Temperature-controlled transport service maintaining -20°F to 80°F range for perishable goods including food, pharmaceuticals, and other temperature-sensitive products, with continuous temperature monitoring and automated deviation alerts.
• Flatbed Transport Open-deck shipping service for oversized or heavy freight such as construction materials, steel, industrial equipment, and machinery, providing 360-degree loading access.
• Lowboy Trailer Transport Heavy-haul transport with deck heights as low as 18 inches and capacities up to 80,000 pounds, designed for tall and oversized equipment including construction machinery and industrial presses.
• Step Deck Transport Two-level deck design providing increased height clearance for tall equipment exceeding standard trailer restrictions, with upper deck of 10-11 feet and lower deck of 37-43 feet.
• Dry Van Transport Enclosed trailer service for general freight including palletized goods, electronics, clothing, and furniture, protecting cargo from weather and theft.
• Maritime Transport International maritime shipping service including FCL (Full Container Load), LCL (Less Container Load), refrigerated cargo, and special cargo handling from Mexico ports (Veracruz, Manzanillo, Altamira, Ensenada, Lázaro Cárdenas) to global destinations across 50+ major ports.
• Cross-Border Freight Services Specialized US-Mexico-Canada cross-border logistics with customs expertise, documentation handling, bilingual (English/Spanish) support, and CTPAT-certified carrier network with FAST Lane border access for expedited crossings.
• Hazmat Transport Certified transport of hazardous materials including chemicals, gases, and flammable liquids with proper documentation and regulatory compliance.
• Container Drayage Port-to-door service connecting ocean freight terminals with inland destinations, including rail terminal to warehouse delivery for containerized cargo.
• Automotive Logistics Just-in-time and just-in-sequence delivery services synchronized with OEM production schedules, with IMMEX, USMCA, and C-TPAT compliance for auto parts transport across Mexico, USA, and Canada.
• Pharmaceutical Logistics Cold chain transport with GDP compliance for medications, vaccines, biologics, and medical supplies maintaining temperature ranges from -80°C to 25°C across multi-zone capability.
• Food & Beverage Transport Refrigerated and food-grade transport with FDA, SENASICA, and FSMA compliance for fresh, frozen, dairy products, and beverages across North America.
• Industrial Manufacturing Logistics OTIF-focused transport solutions with 98%+ on-time delivery rate, USMCA compliance, and specialized handling for production line equipment and heavy machinery for industrial manufacturers.
• Semiconductor Transport Specialized high-value electronics shipping with temperature control (-20°C to 60°C), anti-static ESD protection, vibration absorption, and CTPAT-certified security for semiconductor fabs and electronics manufacturers.
• Retail & E-commerce Logistics B2B distribution service with flexible capacity scaling up to 40% during peak seasons, real-time GPS tracking, and cross-border operations for retail and e-commerce supply chains.

Quantifiable outcome

• 98%+ on-time delivery rate across all shipments
• +7 more outcomes

Named customers18 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature5 records

Partnerships

One partnership is on record.

• EvertreencoreStrategic or Co-development PartnerPartnership with Evertreen for the 'Seeds Around the World' reforestation initiative. Loyalty Logistics plants trees through Evertreen's global forest creation projects, promoting carbon sequestration, land restoration, and climate action while providing local farmers with employment. Tree planting data accessible via satellite tracking through customer's dedicated URL.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• C.H. Robinson Worldwide: Largest US-based freight broker with significant North American cross-border and global forwarding capabilities. Directly comparable business model (asset-light broker with TMS/Navisphere platform), overlapping customer base in industrial/auto, and competing in the same FTL/LTL/cross-border lanes.
• RXO: Freight brokerage pure-play spun off from XPO Logistics in 2022; the largest US truckload broker by volume after CHR. Closely comparable asset-light model with digital Coyote-style technology and similar FTL/LTL/specialty offerings including refrigerated and cross-border lanes.
• Landstar System: Asset-light freight broker leveraging a variable-cost owner-operator and BCO (Business Capacity Owner) agent network. Compares on the brokerage/intermediary model, specialization in heavy-haul/flatbed/step deck, and similar cross-border flatbed/specialty service offerings.
• Schneider National: Large North American truckload carrier and 3PL with brokerage, intermodal, and logistics services. Comparable on full FTL/Intermodal/Brokerage portfolio, cross-border capabilities into Mexico, and industrial manufacturing customer base.
• Echo Global Logistics: Tech-enabled third-party freight broker offering truckload, less-than-truckload, and managed transportation across North America. Closely comparable asset-light model with proprietary EchoPro TMS and similar mid-market/enterprise freight brokerage services.
• Uber Freight: Digital freight marketplace and brokerage arm of Uber, offering FTL, intermodal, and Transplace-managed transportation. Comparable digital-first brokerage model with shipper-facing platform and capacity-matching technology that directly competes with Loyalty's TMS approach.
• SEKO Logistics: Global freight forwarder and 3PL with strong cross-border USA-Mexico coverage and white-glove logistics. Comparable on cross-border freight brokerage, customs brokerage, and industry-specialized verticals (pharma cold chain, e-commerce, industrial) that overlap with Loyalty's segment focus.

Broad incumbents

• J.B. Hunt Transport Services: Large asset-based carrier and 3PL operating Integrated Capacity Solutions (brokerage), Intermodal, Dedicated, and Final Mile services. Comparable on brokerage, cross-border intermodal, and dedicated capacity services; differs by owning significant intermodal and trucking fleet capacity.

Emerging players

• Flexport: Digital freight forwarder offering ocean, air, truck, and customs brokerage globally. Comparable on digital-first forwarding model, ocean/maritime FCL/LCL service line that overlaps with Loyalty's maritime offering, and tech-driven cross-border visibility.

Regional players

• Traxión: Largest Mexican logistics and transportation company, with cross-border Mexico-US trucking and 3PL services. Directly comparable on the Mexico-US cross-border lane and IMMEX/USMCA customs handling, though more asset-heavy than Loyalty's brokerage model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/LoyaltyLog
• LinkedInlinkedin.com/company/loyalty-logistics-llc
• Instagraminstagram.com/loyaltylogistics

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Loyalty Logistics