Western Ottawa Community Resource Centre

What Western Ottawa Community Resource Centre does

Western Ottawa Community Resource Centre (WOCRC) is a not-for-profit charitable organization founded in 1986 in Kanata, Ontario, delivering integrated health and social services across the full lifespan to residents of far west Ottawa. The organization operates six physical service sites spanning Kanata, Bells Corners, Nepean, and Carp, supported by approximately 68 staff and a volunteer base contributing roughly 30,000 hours annually. It serves more than 10,000 community members each year through segmented program streams: Community Support Services for seniors and adults with physical disabilities (Adult Day Program, Meals on Wheels, Foot Care, Transportation, Diners Clubs, Snow Go Assist, Caregiver Support, Telephone Assurance); Gender-Based Violence programs anchored by the 25-bed Chrysalis House shelter, counselling, child witness support, and transitional housing; Children and Family programs through EarlyON Child and Family Centre, Parent Resources, and the Toys ON Tour mobile lending library; Youth programs including The ZONE drop-in and Queerios LGBTQ+; and Health Promotion initiatives spanning Social Prescribing, Capacity Development, and the FICS hearing-loss project.

The underlying technology stack is standard non-profit operational infrastructure rather than a proprietary platform: case management systems, Microsoft Teams for virtual programming, Mailchimp for newsletters, Eventbrite for registration, MyImpactPage for volunteer coordination, and TTY services at the shelter. No proprietary technology, AI/ML systems, or external APIs are disclosed. The business model is a hybrid of government funding — primarily Multi-Sector Service Accountability Agreements (MSAA) with Ontario Health (East), supplemented by City of Ottawa program funding — combined with charitable donations (charitable registration #12821 9201 RR 0001) and modest cost-recovery program fees. Bilingual English/French service capacity, Canadian Centre for Accreditation status (since 2018, renewed 2023), and 40 years of community presence form the institutional backbone of the operating model.

Name

Western Ottawa Community Resource Centre

Legal name

Western Ottawa Community Resource Centre

Website

https://wocrc.ca

Company type

Private

Founded year

1986

Operating status

Operating

Short description

Western Ottawa Community Resource Centre (WOCRC) is a not-for-profit founded in 1986 that delivers integrated health and social services across the lifespan to far west Ottawa residents. It serves 10,000+ community members annually through seniors, youth, children, and gender-based violence programs.

Ownership category

akta.pro rank

Product category

Community Health and Social Services

NAICS

Social Assistance (624), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Community Health, Prevention & Health Education (BPAGACAC)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ), Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)

Keywords

• Community health services
• Social support programs
• Senior support services
• Gender-based violence support
• Early childhood programs

Headquarters

HQ city

Kanata

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel

Revenue model

1. Government Funding: WOCRC receives provincial government funding through Multi-Sector Service Accountability Agreements (MSAA) with Ontario Health (East). The organization is also funded by the City of Ottawa for specific programs such as Snow Go Assist. This represents the primary revenue stream supporting core operations.
2. Donations and Charitable Contributions: WOCRC accepts monetary and in-kind donations from community members. The organization holds charitable registration (#12821 9201 RR 0001) and issues tax receipts for donations of $10 or more. Donations support various programs including Chrysalis House and general operations.
3. Program Fees: Community Support Services generate revenue through client fees for programs including Adult Day Program ($13-$26 per session), Meals on Wheels ($7.50-$10 per meal), Diners Clubs ($12 per meal), Foot Care ($27 per appointment), and Transportation services (distance-based pricing). These fees are subsidized and affordable, not designed for profit.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Western Ottawa Community Resource Centre (WOCRC) is a not-for-profit charitable organization that delivers integrated health and social services to far west Ottawa communities. Its core offerings span the full lifespan, including community support services for seniors and adults with physical disabilities, gender-based violence programs (including a 25-bed emergency shelter), early childhood and family programs, youth mental health and drop-in programs, short-term counselling, and health promotion initiatives including social prescribing. Services are delivered through multiple physical locations, virtual channels, outreach sites, and a network of community partners, with funding from Ontario Health (East), the City of Ottawa, donations, and modest program fees.

Product overview

Western Ottawa Community Resource Centre (WOCRC) is a not-for-profit community resource centre offering a comprehensive portfolio of health and social service programs. The organization provides integrated services through distinct program areas including: Community Support Services for Seniors and Adults with Physical Disabilities (Adult Day Program, Caregiver Support, Diners Clubs, Foot Care, Meals on Wheels, Service Arrangement, Snow Go Assist, Social Programs, Telephone Assurance, Transportation, West Carleton Community Support Services); Gender-Based Violence Programs (GBV Counselling, Child Witness, Transitional and Housing Support, Chrysalis House shelter); Children and Family Programs (EarlyON Child and Family Centre, Parent Resources, Toys ON Tour); Youth Programs (The ZONE Drop-In, Queerios LGBTQ+, Youth Issues & Resources); and Health Promotion (Capacity Development, Social Prescribing, FICS Project). The portfolio includes direct service delivery, community development, and coordination of referrals to partner organizations. Services are funded through Multi-Sector Service Accountability Agreements with Ontario Health (East) and various community partnerships.

Differentiator

Problem solved

Functional benefit

Brands

• Chrysalis House: A safe and secure 25-bed shelter in Western Ottawa providing services to self-identified women or gender-diverse individuals and their dependents who have experienced violence and abuse.
• EarlyON Child and Family Centre

Products and services

• Adult Day Program Respite program for caregivers providing engaging activities and socialization for adults living with dementia, including arts, crafts, music therapy, and physical exercises delivered in-person and virtually. Fees range from $13 to $26 per session across Kanata and Nepean locations.
• Caregiver Support Free caregiver support groups offering virtual weekly sessions via Microsoft Teams and in-person monthly gatherings for family caregivers, including specialized sessions for dementia-related disorders.
• Diners Clubs Social meal program providing catered hot meals in group settings at various locations (Kanata Seniors' Centre, Kinburn, Carp, Fitzroy Harbour) for seniors and adults. Priced at $12 per person per meal with optional transportation.
• Foot Care Professional foot care services for seniors and adults in Kanata, Bells Corners, Carp, and Nepean locations, addressing calluses, ingrown toenails, and fungal infections. Priced at $27 per appointment.
• Telephone Assurance Free telephone service connecting isolated seniors and adults with disabilities to compassionate volunteers for regular social contact and companionship to reduce loneliness.
• Meals on Wheels Nutritious meal delivery program offering hot meals ($8.50/meal), Indian vegetarian meals ($10/meal), and frozen meals ($7.50/meal, minimum 5) for seniors and adults with disabilities to maintain independence at home. Includes referral partnership for Kosher Meals on Wheels via Jewish Family Services of Ottawa.
• Service Arrangement Personalized referral service connecting clients to trusted community agencies for homemaking, house cleaning, personal care, respite care, and home maintenance and repairs. Operates in collaboration with the Champlain Community Support Network.
• Snow Go Assist Seasonal subsidy program reimbursing up to 50% of snow removal costs for low-income seniors and adults with physical disabilities during Ottawa's winter months, with eligibility based on GIS, ODSP, CPP Disability, Ontario Works, or Essential Health and Social Supports.
• Social Programs Social engagement activities including telephone programs (Jeopardy, Family Feud, Bingo), in-person programs (Move and Groove Chair Exercises, Munch and Mingle, Activity Café), and a new WalkFit and Wellness outdoor walking program for older adults.
• Transportation Accessible transportation services for seniors and adults with physical disabilities, offering wheelchair-accessible vehicles and affordable distance-based rates for medical appointments, grocery shopping, and community services. Suburban rates range from $12 (1-10 km) to $0.50/km (91+ km); rural rates from $11 return (0-30 km) upward.
• West Carleton Community Support Services Practical help and social opportunities for older adults (55+) and adults with disabilities in West Carleton, including transportation, frozen meals, grocery delivery, social programs, and information/referrals.
• GBV Counselling Program Individual and group counselling services for women aged 16+ who have experienced sexual, physical, or emotional abuse, including crisis support, safety planning, and referrals to appropriate services.
• Child Witness Program Counselling program providing individual and group support to children 18 and under who have witnessed abuse, and mothers whose children have witnessed woman abuse.
• Transitional and Housing Support Programs Programs assisting women aged 16+ who have left abusive relationships with flexible supports including transition plans, counselling, housing support, and advocacy for legal, financial, and immigration processes. Includes partnership with Children's Aid Society of Ottawa and Victim/Witness Assistance Program.
• Chrysalis House Safe and secure 25-bed emergency shelter in Western Ottawa for self-identified women and gender-diverse individuals over 16 escaping violence, offering 24-hour crisis line (613-591-5901), TTY services, crisis support, counselling, and assistance accessing housing and resources.
• EarlyON Child and Family Centre Free drop-in programs and services for parents and caregivers of children from birth to 6 years, featuring playgroups, specialized programs (including CHEO Play and Learn and Multicultural Newcomer Drop-in partnerships), workshops, and resource library access. All programs provided free to Ontario residents.
• Parent Resources Navigation support and external resource referrals for parents and caregivers, including family navigator appointments and connections to breastfeeding, childcare, and child development resources.
• Toys ON Tour Mobile toy lending library visiting communities across Western Ottawa, allowing families to borrow educational toys, books, puzzles, and games for children aged 0-6.
• The ZONE Youth Drop-In Counsellor-facilitated positive mental health drop-in program for youth aged 12-17 featuring social activities, skill-building, therapeutic activities (art, sports, games), and weekly nutrition programs.
• Queerios LGBTQ+ Supportive drop-in program for LGBTQ+ youth aged 12-17 offering safe space for connection, growth, community engagement, mental health support, and access to local resources.
• Youth Issues & Resources Resource hub providing information and referrals on youth mental health, addictions, sexual health, housing, employment, and crisis support services.
• Counselling Services Short-term counselling (6-8 sessions), crisis walk-in, and phone support services for children, youth, and adults addressing traumatic stress, life transitions, mental wellness, and practical supports. Available in French and English and provided free of charge.
• Capacity Development Community strengthening initiative addressing social, economic, and health challenges through collaboration among residents, businesses, organizations, and governments.
• Social Prescribing Program supporting patients referred by healthcare providers, connecting individuals with community services to address social determinants of health including housing, income, social support, and community connection.
• FICS Project Collective impact initiative (Fostering Inclusive Communities for Seniors with Hearing Loss) strengthening programs to better support seniors experiencing hearing loss through workshops, training, and volunteer recruitment strategies, in partnership with the Canadian Hard of Hearing Association and Interprofessional Primary Care Team.

Quantifiable outcome

• Serves more than 10,000 community members each year
• +3 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Unsafe at Home OttawacoreStrategic or Co-development PartnerWOCRC is a partner of Unsafe at Home Ottawa, a text and chat line for survivors of domestic abuse serving Ottawa and Lanark County. The encrypted, confidential service operates daily 8:30 AM to midnight and is available to WOCRC clients.
• CHEOcoreStrategic or Co-development PartnerPartnership with Children's Hospital of Eastern Ontario provides specialized CHEO Play and Learn playgroups at WOCRC's Kanata location, serving children with healthcare needs and their families.
• Ottawa Chinese Community Service CentrecoreStrategic or Co-development PartnerPartnership provides Multicultural Newcomer Drop-in playgroup at WOCRC, creating a safe space for newcomer families to connect and access services with language support.
• Canadian Hard of Hearing AssociationcoreStrategic or Co-development PartnerWOCRC participates in the FICS (Fostering Inclusive Communities for Seniors) project led by the Canadian Hard of Hearing Association and Interprofessional Primary Care Team, providing workshops and training on hearing loss support.
• Champlain Community Support NetworkcoreStrategic or Co-development PartnerWOCRC's Community Support Services collaborate with the Champlain Community Support Network, a platform connecting residents with local services for health, safety, and comfort at home.
• City of OttawacoreStrategic or Co-development PartnerCity of Ottawa partnership includes funding for Snow Go Assist program and VAW/Housing Liaison program collaboration. WOCRC participates in Ontario Health Team covering West Ottawa region.
• Children's Aid Society of OttawacoreStrategic or Co-development PartnerVAW/Housing Liaison Program partnership providing referrals and advocacy support for women involved with Children's Aid Society while transitioning from abusive situations.
• Victim/Witness Assistance ProgramminorStrategic or Co-development PartnerPartnership supporting VAW clients navigating the legal system, providing accompaniment and advocacy services through the court process.
• Ontario Health (East)coreOthersFunded through Multi-Sector Service Accountability Agreement (MSAA) with Ontario Health (East) for health service provision. Covers multiple programs including community health services.
• Jewish Family Services of OttawaminorStrategic or Co-development PartnerReferral partnership for Kosher Meals on Wheels program. WOCRC refers clients requiring kosher meals to JFSO's specialized program (613-722-2225 ext. 315).
• Ontario Health TeamscoreStrategic or Co-development PartnerWOCRC participates in West Ottawa Ontario Health Team (60+ health system partners covering Arnprior, North Grenville, Carleton Place, Almonte, and West Ottawa). Active collaborator in primary care integration initiatives.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Pinecrest-Queensway Community Health Centre: Pinecrest-Queensway CHC is an Ottawa-based community health centre delivering primary care, health promotion, and social services to west-end Ottawa residents — a near-identical service model to WOCRC and the previous employer of WOCRC's incoming Executive Director, Leigh Couture.
• Centretown Community Health Centre: Centretown CHC operates the same community health centre model (primary care, counselling, health promotion, community programs) as WOCRC under a similar Ontario Health MSAA framework, though serving central Ottawa rather than the west end.
• South-East Ottawa Community Health Centre: South-East Ottawa CHC delivers integrated health and social services (primary care, community programs, newcomer and senior services) under the same Ontario Health CHC funding architecture that WOCRC operates within, making it a directly comparable community health centre peer.
• Carlington Community Health Centre: Carlington CHC provides primary care, mental health, substance use, and community services to Ottawa residents through the same CHC funding model, competing for the same Ontario Health resources and volunteer pipelines as WOCRC.
• Sandy Hill Community Health Centre: Sandy Hill CHC is an Ottawa community health centre offering primary care, harm reduction, and social services under the same Ontario Health MSAA framework, sharing catchment-based funding dynamics with WOCRC.
• Nepean Rideau Osgoode Community Resource Centre: NRO-CRC is another Ottawa-area Community Resource Centre delivering early childhood, youth, and seniors programs under the same Community Support Services funding umbrella, making it a directly analogous CRC peer to WOCRC.

Broad incumbents

• Ottawa Mission: Ottawa Mission is a larger, established Ottawa shelter and community services provider operating emergency shelter, meals, and support programs — comparable to Chrysalis House's GBV shelter function but at a substantially larger scale and broader mandate.
• Family Services Ottawa: Family Services Ottawa delivers counselling, youth, and family support programming across Ottawa, overlapping significantly with WOCRC's Counselling, Parent Resources, and youth program streams under shared funder relationships.

Emerging players

• Youturn Youth Support Services: Youturn provides youth crisis, mental health, and supportive housing services in Ottawa — overlapping with WOCRC's ZONE drop-in, Queerios, and youth counselling programs; notably, WOCRC's incoming ED was previously a Joint Associate Executive Director at Youturn.

Others

• Jewish Family Services of Ottawa: JFS Ottawa delivers social services including Kosher Meals on Wheels (a referral partner of WOCRC) and seniors programming, making it a comparable community-services peer with active partnership overlap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xbsky.app/profile/wocrc-crcoo.bsky.social
• Facebookfacebook.com/WOCRC.CRCOO
• LinkedInlinkedin.com/company/western-ottawa-community-resource-centre

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Western Ottawa Community Resource Centre