Wyoming 211

What Wyoming 211 does

Wyoming 211 is a 501(c)(3) nonprofit information-and-referral organization (EIN 27-1295740) founded in 2009 and headquartered in Cheyenne, Wyoming. It provides a free, confidential service connecting Wyoming residents to health and human services through phone (211 and 1-888-425-7138), SMS (898211), and an online search engine, and holds statewide coverage across all 23 Wyoming counties. Its operational backbone is a curated, AIRS-compliant database of more than 3,200 health, social, and behavioral service resources — described by the organization as the largest comprehensive resource directory in Wyoming — which is maintained on CommunityOS for database management and is the substrate for all referrals. Wyoming 211 also operates three specialized program brands: the Aging & Disability Resource Center (ADRC Wyoming) for older adults, people with disabilities, and family caregivers; Wyoming CommuniCare, a care-coordination platform with intelligent assessments and a closed-loop referral system that addresses Social Determinants of Health, relaunched in spring 2026 on the Community Resource Network (CRN) platform; and Kinship Connections of Wyoming, a navigator program for grandparents and relatives raising children.

Revenue is derived from private donations, foundation and government grants, fundraising activities, and local government funding; the service is free at point of use with no tiered pricing. The organization employs a small team (8 per firmographics, 14 listed on its website across navigation, IT, database supervision, and administrative roles) and is currently recruiting an Executive Director. Distribution and demand generation are community-led: residents access the service directly while community ambassadors and free marketing materials (brochures, posters, rack cards) drive awareness; partnerships with AARP, Enroll Wyoming, the Wyoming Department of Agriculture, the Wyoming Department of Health Office of Rural Health, and Ride United Transportation Access extend service delivery beyond pure referral into insurance navigation, transportation, and population-specific programs for veterans and farm/ranch communities.

The business model is grant-and-donation-funded rather than commercial, so revenue predictability is tied to grant cycles and funder concentration rather than customer churn. The technology stack combines a third-party platform vendor (CRN/CommunityOS) with an internally curated resource database and a closed-loop referral system that is the basis for any future move into healthcare-payor-funded care coordination contracts. Customer concentration at the end-user level is low by construction (free service, statewide population), but the organization is functionally a sole designated 211 provider for the state of Wyoming, which both underwrites the distribution moat and concentrates execution risk.

Name

Wyoming 211

Legal name

Wyoming 211, Inc.

Website

https://wyoming211.org

Company type

Private

Founded year

2009

Operating status

Operating

Short description

Wyoming 211 is a Cheyenne-based 501(c)(3) nonprofit that provides free, confidential community resource and referral services to Wyoming residents statewide via phone, text, and online channels, operating a 3,200+ resource database and specialized programs for older adults, kinship caregivers, and care coordination.

Ownership category

akta.pro rank

Product category

Social Services Information and Referral

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Community information referral
• Social services navigation
• Care coordination platform
• Aging disability resources
• Nonprofit referral service

Headquarters

HQ city

Cheyenne

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Private Donations: Core programs supported by private donations from individuals and organizations.
2. Grants: Grant funding from foundations and government agencies supporting specific programs and initiatives.
3. Fundraising Efforts: Organizational fundraising activities to support operations and community programs.
4. Local Government Funding: Support from local government entities to maintain statewide coverage and services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Wyoming 211 is a free and confidential information and referral service that connects Wyoming residents to community resources for housing, food, healthcare, mental health, childcare, transportation, and employment through phone (211), text (898211), and online search channels. The service is backed by a database of 3,200+ health, social, and behavioral service resources and includes specialized navigator programs (ADRC, CommuniCare, Kinship Connections) for older adults, people with disabilities, healthcare coordination, and kinship caregivers.

Product overview

Wyoming 211 operates as a unified information and referral service providing multiple access channels (phone, text, search) to connect Wyoming residents with community resources. The core offering centers on a comprehensive database of 3,200+ health and human services. The organization delivers three specialized programs: the Aging & Disability Resource Center (ADRC) for older adults and people with disabilities; CommuniCare, a care coordination and closed-loop referral platform addressing Social Determinants of Health; and Kinship Connections of Wyoming supporting relative caregivers. Additional resources cover Farm & Ranch stress assistance and Veterans services. All programs work together through the shared resource database and referral infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• Aging & Disability Resource Center (ADRC): A one-stop call center providing information on local services for older adults, people with disabilities and family caregivers in Wyoming.
• Wyoming CommuniCare
• Kinship Connections of Wyoming

Products and services

• Wyoming 211 Core Information and Referral Service Free and confidential information and referral service connecting individuals and families across Wyoming to community resources for housing, food, healthcare, mental health, childcare, transportation, and employment. Accessible via phone (211 or 1-888-425-7138), text (898211), and an online search engine. Available Monday-Friday 8AM-5PM.
• Wyoming 211 Resource Database

Quantifiable outcome

• Since 2012, thousands of calls received from individuals across Wyoming
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

20 partnerships are on record, tiered core, major and minor.

• Community Resource Network (CRN)coreTechnology or Integration · 1 January 2026In spring 2026, Wyoming CommuniCare relaunched with Community Resource Network (CRN), delivering a modern all-in-one platform for assessments, referrals, and coordinated service delivery. CRN provides the technology infrastructure for the CommuniCare platform.
• Inform USAcoreStrategic or Co-development Partner · 1 January 2009Wyoming 211 was formed and joined Inform USA as a member organization. Inform USA is the national membership organization for 211 services, providing standards, best practices, and quality benchmarks for information and referral services.
• AARPmajorStrategic or Co-development PartnerAARP and Wyoming 211 work together to connect individuals and families with caregiving resources. 211 call specialists and ADRC navigators ask callers about caregiving status to identify needs and connect them with support services. Data insights are shared with AARP monthly.
• Enroll WyomingmajorStrategic or Co-development PartnerEnroll Wyoming Navigators assist people with Health Insurance Marketplace and Wyoming Medicaid/CHIP enrollment. Wyoming 211 Community Resource Specialists answer ACA questions and connect individuals with Enroll Wyoming Navigators for in-depth guidance.
• Plans of Safe Care (PoSC)minorStrategic or Co-development PartnerStatewide multidisciplinary initiative supporting pregnant women with substance use and their babies. Wyoming 211 participates in care teams including medical staff, treatment providers, mental health experts, and early childhood staff.
• Ride United Transportation AccessmajorStrategic or Co-development PartnerPartnership through United Way reduces transportation barriers. Wyoming 211 connects eligible Wyoming residents with free Lyft rides to essential services including healthcare, employment, food, housing, education, and legal appointments.
• Wyoming Department of Health - Office of Rural HealthminorStrategic or Co-development PartnerPartnership for Rural Veterans Health Access Program (RVHAP) addressing healthcare access challenges for rural veterans in Wyoming through toolkit resources and telehealth implementation.
• Infield VectorminorStrategic or Co-development PartnerPartner with Wyoming Department of Health and Wyoming 211 in implementing the Rural Veterans Health Access Program (RVHAP).
• Wyoming Department of AgricultureminorStrategic or Co-development PartnerPartnership to provide information and referral to resources for farmers and ranchers in need of support, including mental health, financial assistance, and crisis services through the Farm and Ranch Stress Assistance Network.
• Farm and Ranch Stress Assistance NetworkminorStrategic or Co-development PartnerNetwork providing stress assistance resources to Wyoming farmers and ranchers. Wyoming 211 serves as a connection point for agricultural community support services.
• ADRC WyomingcoreStrategic or Co-development PartnerWyoming's Aging & Disability Resource Center (ADRC) is a program of Wyoming 211 providing one-stop information on local services for older adults, people with disabilities, and family caregivers.
• Wyoming CommuniCarecoreStrategic or Co-development PartnerCommuniCare is a Wyoming 211 program bridging healthcare and community services through care coordination platform with closed-loop referrals and navigator services.
• Kinship Connections of WyomingcoreStrategic or Co-development PartnerKinship Connections of Wyoming is a Wyoming 211 program providing support to grandparents and relative caregivers raising children, with navigator services and community referrals.
• Hathaway & Kunz, LLPminorOthersBoard President John Fritz is Associate Attorney at this law firm.
• Meridian Trust Federal Credit UnionminorOthersBoard Secretary/Treasurer Bryan Thomas is CEO of this credit union.
• Cheyenne Regional Medical CenterminorOthersBoard member Amy Spieker is Director of Community Health and Analysis.
• Volunteers of AmericaminorStrategic or Co-development PartnerAlan Dubberley, VP Business Development, serves on Wyoming 211 board. VOA collaborates on housing resources including Patrick's success story of moving from homelessness to stable housing.
• COMEA (Coalition of Organizations for the Empowerment of the Migrant and Seasonal Farmworker Community)minorStrategic or Co-development PartnerCommunity partner providing temporary shelter while Patrick awaited apartment availability.
• PATH (Projects for Assistance in Transition from Homelessness)minorStrategic or Co-development PartnerCommunity partner collaborating on housing resources for individuals experiencing homelessness.
• Sweetwater County Family Resource CenterminorStrategic or Co-development PartnerLocal partner that assisted client John with motel stay during homelessness transition.

Scale indicators3 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• 211 San Diego: County-level 211 service providing information and referral across San Diego County with a similar multi-channel model, nonprofit structure, and comprehensive resource database — the closest direct comparable in the 211 network.
• findhelp.org (formerly Aunt Bertha): National social-care network connecting people to community resources via online directory and closed-loop referrals — directly comparable to Wyoming 211's resource search engine and CommuniCare functionality.
• Healthify (now part of Findhelp): Care coordination and SDOH platform offering closed-loop referrals between healthcare providers and community services — directly comparable to Wyoming 211's CommuniCare program.
• 211 LA County: Large-scale 211 service operating across LA County with 24/7 multilingual support — a direct peer providing community information and referral, though at considerably larger scale than Wyoming 211.
• 211 New York: Statewide 211 service for New York providing I&R services and resource coordination — a direct peer operating the same model across a different state, with comparable funding mix and program structure.

Emerging players

• Help Me Grow National Center: National network supporting child development through coordinated referrals and family navigation — comparable to Wyoming 211's Kinship Connections model, but with a focus on early childhood development.

Broad incumbents

• United Way Worldwide: Parent organization that helped incubate the U.S. 211 movement and operates Ride United Transportation Access — a direct partner of Wyoming 211 — providing infrastructure and standards across the nationwide 211 network.
• Modivcare: Large for-profit provider of non-emergency medical transportation and community-based personal care — comparable to Wyoming 211's coordination role via the Ride United partnership, though at vastly larger scale and broader service scope.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/WY211
• LinkedInlinkedin.com/company/wyoming-2-1-1
• Instagraminstagram.com/wyoming211/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Wyoming 211