YFM (Totton)

What YFM (Totton) does

Youth and Families Matter (YFM) is a registered charity (England and Wales No. 1128524) founded in 1993 as a community project of Testwood Baptist Church in Totton, Hampshire. The organization provides support, education, and training services to children, young people, parents, carers, and vulnerable adults across Totton and surrounding areas, helping over 300 people each week. Its service portfolio spans four pillars: one-to-one support (emotional literacy for children, safeguarding for young people, goal-setting for adults in crisis), group work (Community Hub, Tides and Streams, Autism & ADHD support, Community Lunch), free parenting courses (Managing Angry Feelings, Supporting Teenagers, GROW, Nurture Programme, WILD), and practical hardship help (Basics Bank food parcels, Community Hub with FareShare Larder, Housing Hub with New Forest District Council).

YFM's revenue model is a hybrid of charitable donations (cash, online via CAF Donate, and in-kind food), community fundraising events (runs, skydiving, bake sales), and trading income from The Chapel café and Treasure Box charity shop, a social enterprise at 12 Hammonds Green, Totton. All services are provided free of charge to beneficiaries. The organization operates with an 8-person staff team plus an active volunteer base and is governed by a board of trustees chaired by Ray Maher, with Kelly Price as Project Leader. Distribution is community-led and hyper-local, relying on referrals from Social Services, GPs, schools, Citizens Advice, and self-referrals, with no geographic expansion beyond the Totton and New Forest area.

Technology is operational, not strategic: YFM uses the BanktheFood app for food parcel coordination and CAF Donate for online giving, with no proprietary platforms or AI/ML systems. The organization was recognized with the Queen's Award for Voluntary Service (QAVS) in 2020, equivalent to an MBE, awarded for life. YFM is non-proselytising and works with people of all backgrounds, partnering with Citizens Advice, Fuel Bank, FareShare, Testwood Baptist Church, and New Forest District Council to deliver wraparound support.

Name

YFM (Totton)

Legal name

Youth and Families Matter

Website

https://youthandfamiliesmatter.org.uk

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Short description

Youth and Families Matter (YFM) is a registered UK charity in Totton, Hampshire, founded in 1993, providing free support, education, and hardship services to over 300 children, families, and vulnerable adults weekly across Totton and New Forest through one-to-one support, courses, group work, and Basics Bank food distribution.

Ownership category

akta.pro rank

Headquarters

HQ city

Totton

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Others

Revenue model

1. Donations: Charitable donations from individuals, organizations, businesses, charitable trusts and foundations. Donations can be made online, by cash or cheque at Testwood Baptist Church.
2. Fundraising: Community fundraising activities including runs, skydiving events, and bake sales. YFM supports and coordinates fundraising efforts.
3. The Chapel Café and Treasure Box Charity Shop: All profits from The Chapel café and Treasure Box charity shop go towards supporting the work of YFM. Open Monday-Saturday at 12 Hammonds Green, Totton.
4. Food Parcel Distribution (In-kind): Basics Bank distributes food parcels on a referral basis. Food donations come from the community, churches, schools and businesses. Financial donations help purchase specific items to top up food parcels.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

YFM is a community charity delivering free support, education and training that enables people in Totton and the surrounding area to better cope with their circumstances and develop skills and confidence to improve them. Its core offerings are one-to-one support (for children/young people and adults/families), group work programmes, free parenting courses, and practical hardship help through the Basics Bank emergency food parcel service, The Chapel café/charity shop social enterprise, Community Hub and Housing Hub drop-in services. All services are provided free to beneficiaries and reach over 300 people each week across the local area.

Product overview

YFM (Youth and Families Matter) is a community charity offering a portfolio of support services centered around a unified mission to help people cope with their circumstances and develop skills to improve them. The core offerings include Basics Bank (emergency food distribution), The Chapel (social enterprise café and charity shop), parenting courses (Managing Angry Feelings, Supporting Teenagers, GROW, Nurture Programme), one-to-one support for children/young people and adults/families, and various group programs (Community Hub, Housing Hub, Tides and Streams, Autism & ADHD support, Community Lunch). These services work together to provide wraparound support for individuals and families in crisis or experiencing hardship in the Totton area.

Differentiator

Problem solved

Functional benefit

Brands

• Basics Bank: Emergency food bank providing food parcels to households in crisis on a referral basis. Distributes thousands of food parcels each year.
• The Chapel
• Community Hub
• Housing Hub

Products and services

• Basics Bank (emergency food bank) Emergency food parcel service that distributes food parcels to households in crisis on a referral basis, open Monday-Friday 10am-12noon at Testwood Baptist Church. Registered on the BanktheFood phone app under Totton Basics Bank.
• The Chapel (café and Treasure Box charity shop) Social-enterprise café and charity shop (Treasure Box) at 12 Hammonds Green, Totton, open Monday-Saturday 9.30am-3pm. All profits support YFM's charitable work, and donations are accepted Mondays, Wednesdays and Fridays.
• Parenting Courses Free-to-attend parenting courses equipping parents and carers with skills and confidence to build healthy family lives, including Managing Your Child's Angry Feelings, Supporting Parents of Teenagers, GROW, and The Nurture Programme.
• WILD (Women's Inspiration for Learning and Development) Course for adults to discover new skills and interests, with a free creche available and a new theme each half term. Run on Thursdays by application.
• One-to-One Support Personalised support for children/young people (emotional literacy, safeguarding against harmful behaviours) and adults/families (family breakdown, mental health, debt, addiction, crisis intervention and goal-setting).
• Community Hub Wednesday morning drop-in sessions (9.00-11.00am) providing access to FareShare's Larder (affordable food via weekly membership scheme), advice services from Citizens Advice, and support from visiting agencies including New Forest District Council.
• Housing Hub Drop-in housing support service operated in partnership with New Forest District Council on Monday afternoons (12.00-13.30pm) for people in housing crisis or experiencing homelessness.
• Tides and Streams (depression and anxiety support group) Weekly support group providing a safe space for people dealing with depression and anxiety to talk, find support, and access relaxing activities.
• Autism & ADHD Support Group Monthly supportive network providing support, advice and specialist activities for parents and carers of individuals with Autism or ADHD.
• Community Lunch Monday lunchtime gathering at The Chapel café where people can meet new people, share a meal, and access advice and support.

Quantifiable outcome

• Helping over 300 people each week
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Testwood Baptist ChurchcoreStrategic or Co-development PartnerYFM was established in 1993 as the community project of Testwood Baptist Church. The church hosts YFM's Basics Bank service and serves as a central location for operations. YFM is non-proselytising and works with people of all backgrounds.
• New Forest District CouncilcoreStrategic or Co-development PartnerPartnership with New Forest District Council for Housing Hub, providing support for people in housing crisis or experiencing homelessness. Housing Hub operates Monday afternoons 12-1.30pm.
• Citizens AdvicecoreStrategic or Co-development PartnerCitizens Advice provides advice services at Community Hub and works with YFM to provide wraparound support for households struggling with financial hardship.
• FareSharecoreStrategic or Co-development PartnerYFM operates FareShare's Larder as part of Community Hub - a weekly membership scheme enabling families to access food at affordable prices. Also receives food donations through FareShare network.
• The Fuel BankminorStrategic or Co-development PartnerPartnership to ease the burden of financial hardship for households. Works with YFM to provide wraparound support alongside food assistance.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Citizens Advice: National charity providing free, independent advice on debt, benefits, housing and employment. Operates a New Forest local branch that co-locates with YFM's Community Hub and refers clients to it, making it a directly comparable advice-and-social-support provider operating at much greater scale.
• Crisis UK: National charity for people experiencing homelessness, providing housing, advice and wellbeing services. Comparable to YFM's Housing Hub and hardship services but at a national scale and with a homelessness-specific mandate.
• The Trussell Trust: UK-wide network of food banks providing emergency food parcels via referral. YFM's Basics Bank operates a functionally similar model on a single-site basis, making the Trussell network the most directly comparable food-relief organization at national scale.

Direct peers

• Relate: UK charity providing relationship support, counselling and family therapy through local centres. Comparable to YFM's one-to-one family breakdown and parenting support, with a similar model of paid counsellors plus local centre operations.
• LocalMind (Local Mind associations): Network of local Mind charities providing mental health support, peer groups and wellbeing services in defined geographies. Directly comparable to YFM's 'Tides and Streams' depression/anxiety group and mental-health-focused one-to-one support, operating in similar catchment sizes.
• Home-Start UK: Family support charity operating local Home-Start schemes offering volunteer-led parenting and family support in the home. Directly comparable to YFM's parenting courses and one-to-one family support work, with comparable volunteer-driven, locally-embedded delivery model.
• FareShare: UK charity redistributing surplus food to a network of community organisations, including operating 'Larders' — the same model YFM runs through its Community Hub. FareShare is both a peer (food redistribution via community partners) and a strategic supplier to YFM.
• New Forest Basics Bank (Totton): Local Totton-area food bank — the same operational entity registered under 'Totton Basics Bank' on the BanktheFood app and operated by YFM as a wholly-owned subsidiary-style initiative. Listed for context to make the peer set explicit at the most local level.
• Family Action: National charity delivering early-intervention family support, parenting programmes and hardship-relief services through local projects. Comparable service mix to YFM across parenting, hardship and wellbeing, operating through local partnerships.

Others

• Independent Food Aid Network (IFAN): UK membership network for independent food banks not affiliated with the Trussell Trust. Directly comparable to Basics Bank's independent, referral-based food parcel model and the network's member organisations face the same operational profile as YFM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/youth-and-families-matter

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about YFM (Totton)