Zambia Police

What Zambia Police does

The Zambia Police Service (ZPS) is the exclusive national law enforcement agency of the Republic of Zambia, headquartered in Lusaka and operating across all 10 provinces through a divisional structure with multiple police districts and stations. Its core mandate covers law enforcement, criminal investigation, traffic management, emergency response, public safety during elections and events, and the issuance of official certificates including Police Clearance Certificates (criminal record verification), Interpol Motor Vehicle Clearance certificates (vehicle import/export verification against the Interpol international vehicle database), and Firearm Certificates.

The agency's underlying technology stack is government-oriented rather than commercial: an e-government services portal (eservices.gov.zm) enabling online applications for core services; integration with the Interpol international vehicle database for stolen/criminal vehicle checks; digital case management systems for criminal investigations; and online databases for wanted, missing, and unknown persons. Citizens can also submit complaints and tips via online forms, and reach emergency services via dedicated hotlines (991, 992, 993). These digital channels supplement rather than replace the nationwide physical network of Grade A, B, and C police stations and police posts.

As a government state entity, ZPS does not operate as a commercial business: there are no shareholders, no private capital, no disclosed revenue figures, and no traditional GTM motion. Operations are funded through the national government budget, with capacity-building support channeled through international partnerships with SACCORD, DCAF, UNDP, the Canadian Government, the Swedish Government, and the Turkish National Police (via TIKA). Service fees for certificates and clearances exist but are not publicly disclosed.

Name

Zambia Police

Legal name

Zambia Police Service

Website

https://zambiapolice.gov.zm

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Zambia Police Service is the exclusive national law enforcement agency of Zambia, headquartered in Lusaka and operating across all 10 provinces through police divisions, districts, and stations. It delivers citizen-facing services including criminal record verification, Interpol vehicle clearance, firearm certification, and emergency response, supported by an e-government portal and international capacity-building partnerships.

Ownership category

akta.pro rank

Product category

Law Enforcement Services

NAICS

Police Protection (92212), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industry

State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight) (BPAIABAG)

Keywords

• Law enforcement services
• Criminal investigations
• Public safety services
• Police clearance certificates
• Vehicle clearance verification

Headquarters

HQ city

Lusaka

HQ country

Zambia

HQ region

Africa

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels4 records

Core offering

The Zambia Police Service is a government law enforcement agency providing nationwide public safety, crime prevention, and criminal investigation services across 10 provincial divisions. It issues official certificates including Interpol Motor Vehicle Clearance, Firearm Certificates, and Police Clearance Certificates (criminal record verification), and maintains public Wanted, Missing, and Unknown Persons databases. Citizens access services through physical police stations, the e-government services portal, and emergency hotlines.

Product overview

Zambia Police Service is a government law enforcement agency offering a portfolio of online citizen services accessible through its official website. The core service offerings include Interpol Motor Vehicle Clearance certificates (for vehicle import/export), Firearm Certificates, and Police Clearance Certificates for criminal record verification. The agency also provides public information services including Wanted Persons, Missing Persons, and Unknown Persons databases. Citizens can submit complaints online through the complaint submission form. These services are part of the government's e-services initiative, with applications processed through the eservices.gov.zm portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Interpol Motor Vehicle Clearance Certificate issued by Zambia Police allowing applicants to import or export motor vehicles, assessing that the vehicle is not reported as stolen according to the Interpol international vehicle database.
• Permanent De-Registration of Interpol Motor Vehicle Clearance Certificate issued for permanent de-registration of vehicles for import or export purposes.
• Cross Border Permit Interpol Motor Vehicle Clearance Certificate enabling the export of motor vehicles from the Republic of Zambia.
• Firearm Certificate Document issued by Zambia Police to authorize the issuance of a firearm license.
• Police Clearance Certificate (Fingerprints) Certificate issued to clear an individual of a criminal record, indicating whether someone committed a criminal offence and providing details of any offences including when committed and court outcomes.
• Online Complaint Submission Online portal for citizens to submit complaints, tips about crimes, or report police misconduct.
• Wanted Persons Database Online listing of wanted persons across all police divisions for public awareness and reporting.
• Missing Persons Reports Online listing of reported missing persons for public awareness and reporting.
• Unknown Persons Database Online listing of persons in police custody whose identities are unknown, requesting public assistance in identification.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• SACCORD (Southern African Centre for the Constructive Resolution of Disputes)coreStrategic or Co-development Partner · 19 May 2025SACCORD partnered with DCAF to launch a three-year project titled 'Strengthening the Accountability of the Zambia Police and Ensuring Effective Security During Elections and Beyond.' The project aims to bolster integrity and accountability of the Zambia Police Service, particularly in the lead-up to elections and beyond. SACCORD Chairperson Dr. Jolly Kamwanga highlighted the importance of ensuring an effective journey towards a transparent, accountable and citizen-centric law enforcement system.
• DCAF (Geneva Centre for Democratic Control of Armed Forces)coreStrategic or Co-development Partner · 19 May 2025DCAF partnered with SACCORD to implement a three-year accountability project for the Zambia Police Service. Dr. Sophie Frediani represented DCAF and explained how the project would empower the Zambia Police through training, capacity building, and establishment of effective oversight mechanisms. The project focuses on democratic control of armed forces and security sector governance.
• Swedish GovernmentminorStrategic or Co-development Partner · 19 May 2025The Ambassador of Sweden to Zambia, His Excellency Johan Hallenborg, reaffirmed the Swedish government's commitment to supporting democratic governance and security in Zambia at the SACCORD/DCAF accountability project launch. The partnership reflects shared values of transparency and accountability.
• UNDP (United Nations Development Programme)coreStrategic or Co-development Partner · 1 January 2025UNDP partnered with Zambia Police Service to implement SGBV training with survivor-centred investigative approaches. UNDP Assistant Resident Representative Mr. Gregory Saili expressed pride in partnering to realize a shared vision of gender-responsive policing. The partnership creates pathways for women's participation in peace operations and reinforces leadership in human rights protection.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• G4S: Global private security services company offering manned guarding, secure transport, and background-check services that overlap with the private-side analogue of Zambia Police's certificate-issuance and protective services. Broad incumbent in the broader security services category.
• Securitas: Global security services firm providing guarding, screening (background checks comparable to Police Clearance Certificates), and integrated security solutions across multiple geographies. Broad incumbent comparable on the private-sector analogue of background verification and protective services.

Regional players

• Botswana Police Service: National police force of Botswana delivering similar services (criminal records clearance, firearm licensing, traffic management) across a comparable number of administrative divisions. Comparable on SADC regional cooperation and certificate issuance franchise.
• South African Police Service (SAPS): National police force of neighbouring South Africa operating a comparable provincial/divisional structure, certificate issuance (police clearance, firearm licensing), and e-government services portal. Most directly comparable national police force in the SADC region.
• Zimbabwe Republic Police: National police force of Zimbabwe operating under similar legal framework inherited from the colonial-era Northern/Southern Rhodesia Police traditions. Comparable on provincial structure, certificate issuance, and SADC-level cooperation.
• Tanzania Police Force: National police force of neighbouring Tanzania with comparable divisional structure, Interpol integration for vehicle clearances, and certificate issuance (police clearance, firearms). Regional peer with similar mandate and donor-partner profile.
• Kenya Police Service: East African national police force delivering comparable certificate services (good conduct/police clearance), eCitizen portal integration, and provincial command structure. Comparable on digital certificate issuance and Africa-focused capacity building.
• Malawi Police Service: National police force of neighbouring Malawi operating under comparable resource constraints, divisional structure, and certificate-issuance franchise. Comparable SADC regional peer with similar capacity-building challenges.
• Namibia Police Force: National police force of Namibia, operating across similar administrative regions with certificate issuance (police clearance, firearm licensing) and Interpol integration. Closest geographic and structural regional peer.

Direct peers

• INTERPOL: International police coordination organization with which the Zambia Police integrates via the Interpol Motor Vehicle Clearance database. Directly comparable on cross-border criminal database access, wanted persons listings, and international cooperation functions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/zambiapolice
• LinkedInlinkedin.com/company/zambia-police

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zambia Police