Ministerstwo Spraw Wewnętrznych

What Ministerstwo Spraw Wewnętrznych does

Ministerstwo Spraw Wewnętrznych i Administracji (MSWiA) is the Ministry of the Interior and Administration of the Republic of Poland, headquartered at Stefana Batorego 5, 02-591 Warszawa, and operating under the Council of Ministers with Marcin Kierwiński serving as Minister. The ministry is responsible for internal affairs, security services, civil administration, and government digitisation, and it manages the national digital identity and e-government ecosystem centred on the gov.pl portal. Core digital products include Profil Zaufany (a free electronic identification profile confirmable at 1,500+ points nationwide), the e-Dowód (an electronic identity card with ChipDoc P60 / ChipDoc v3 on JCOP 4 P71 microprocessor enabling qualified electronic signatures under EU eIDAS Regulation 910/2014), login.gov.pl (a central SSO gateway integrating 20+ government platforms including ZUS, ePUAP, e-Urząd Skarbowy, pacjent.gov.pl, biznes.gov.pl, and mObywatel), and the Krajowy system e-Doręczeń for official electronic correspondence. The ministry also operates a wholly-owned subsidiary, Zakład Emerytalno-Rentowy MSWiA (ZER MSWiA), which administers pensions and annuities for uniformed services personnel including Police, Fire Brigade, Border Guard, Customs, SOP, and ABW/AW retirees, supported by regional offices, customer service points, and medical commissions across Poland.

The underlying technology is a sovereign digital-identity stack: certificate-based authentication on QSCD-compliant chips, NFC-enabled smartphone authentication via the eDO App (produced by Polska Wytwórnia Papierów Wartościowych S.A.), and a platform-plus-modules architecture where login.gov.pl and Profil Zaufany serve as the authentication layer above sectoral service portals. Compliance certifications include GDPR/RODO for personal data processing, eIDAS for qualified electronic signatures, and WCAG 2.1 declarations across the Digital Accessibility portal per the Digital Accessibility Act of April 4, 2019.

Business model and revenue mechanics: MSWiA is a state entity with no commercial revenue. All citizen-facing digital services (Profil Zaufany, e-Dowód, login.gov.pl, gov.pl, eRolnik) are provided free of charge, classified as a Freemium pricing model with N/A billing cadence. Funding flows through the Polish state budget, not market transactions; the "pricing" tier is essentially a public-good distribution model. Customer segments comprise all Polish citizens and residents (primary) plus over 60,000 public administration bodies (secondary), with use cases spanning identity documents, electronic signatures, tax filing, health records, business registration, agricultural property transactions, and uniformed-services pension administration. The distribution model combines a self-serve digital channel (login.gov.pl, mObywatel, gov.pl), direct physical issuance through municipal offices, and intermediary channels including voivodeship offices, civil registry offices, post offices, and banks.

Name

Ministerstwo Spraw Wewnętrznych

Legal name

Ministerstwo Spraw Wewnętrznych i Administracji

Website

https://zer.mswia.gov.pl

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Ministerstwo Spraw Wewnętrznych i Administracji (MSWiA) is Poland's Ministry of the Interior and Administration, operating the national e-government digital identity and services ecosystem — including Profil Zaufany, e-Dowód, login.gov.pl, and mObywatel — for all Polish citizens, residents, and 60,000+ public entities.

Ownership category

akta.pro rank

Product category

Government Digital Services

NAICS

Public Administration (92), International Affairs (92812)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

Single Sign-On (SSO) & Federation (BPAMAEAF), Federation & Identity Standards (SAML/OIDC/OAuth, Federation Hubs) (HDADAAAG), Identity Verification & Digital ID (IDV, eIDAS, biometrics) (FSAGAFAA), Identity & Access Management (IAM) Administration Services (BPAEABAJ)

Keywords

• Government digital services
• Electronic identity verification
• Public administration
• Civil registry services
• Digital identity platform

Headquarters

HQ city

Warszawa

HQ country

Poland

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Pricing tiers

Distribution channels7 records

Marketing channels6 records

Core offering

MSWiA operates the Polish government's central digital identity and e-services ecosystem, providing electronic identification (Profil Zaufany, e-Dowód), unified authentication via login.gov.pl, the mObywatel mobile citizen application, and administrative services including civil registry, internal security coordination, and the ZER MSWiA pension and annuity fund for uniformed services. All services are provided free of charge to citizens and integrated across more than 20 government platforms.

Product overview

Ministerstwo Spraw Wewnętrznych i Administracji operates a comprehensive digital government services ecosystem centered on the gov.pl portal platform. The core portfolio includes identity and authentication systems (Profil Zaufany, e-Dowód, login.gov.pl, mObywatel app), integrated with essential government service platforms (ePUAP, PUE ZUS, Internetowe Konto Pacjenta, KRUS). The ministry also manages specialized portals including the Pension and Annuity Institute (Zakład Emerytalno-Rentowy MSWiA) for uniformed services personnel, the Civil Service portal for workforce management, and the Digital Accessibility portal providing WCAG compliance resources. This platform-plus-modules architecture enables unified citizen access to administrative services, electronic identification, and official document management across all government agencies.

Differentiator

Problem solved

Functional benefit

Products and services

• Profil Zaufany (Trusted Profile) Free electronic identity profile enabling Polish citizens to verify identity online and sign documents with electronic signature. Serves as login credentials to public administration systems including PUE ZUS, Internetowe Konto Pacjenta, e-Urząd Skarbowy, and ePUAP. Confirmable at over 1,500 confirmation points nationwide including post offices, banks, and government offices.
• login.gov.pl National Authentication Node Single sign-on platform providing Polish citizens and residents with unified access to 20+ major public service portals including ZUS, ePUAP, e-Urząd Skarbowy, pacjent.gov.pl, biznes.gov.pl, and mObywatel through a single authentication gateway integrated with Profil Zaufany and e-Dowód.
• e-Dowód (Electronic ID Card) Polish identity document with embedded chip (ChipDoc P60 or ChipDoc v3 on JCOP 4 P71) enabling electronic identification, personal and qualified digital signatures, travel document functions under ICAO, and secure authentication via CAN number and PIN1/PIN2 codes. Supports NFC smartphone authentication through the eDO App.
• mObywatel Mobile Application Mobile government services application for Android and iOS providing Polish citizens with digital identity verification, document access, and integration with Profil Zaufany and e-Dowód for authentication of e-services on smartphones.
• Zakład Emerytalno-Rentowy MSWiA Portal Pension and annuity management portal operated by Zakład Emerytalno-Rentowy MSWiA (Pension and Annuity Fund of the Ministry of Interior and Administration) for uniformed services personnel including Police, Fire Brigade, Border Guard, ABW, CBA, Customs Service, SOP, and Marshal's Guard. Includes pension calculator, earnings thresholds, medical commission scheduling, and document submission.
• Kalkulator Emerytalny (Pension Calculator) Online calculator tool for estimating pension amounts for uniformed service retirees, available for ABW, CBA, Fire Brigade, Police, Customs, SOP, Border Guard, and Marshal's Guard personnel through the ZER MSWiA portal.
• Krajowy system e-Doręczeń (National e-Delivery System) National electronic delivery system managed by the Ministry of Digitization providing official government correspondence and document delivery services with legal equivalence to traditional registered mail.
• Dostępność Cyfrowa Portal (Digital Accessibility Portal) Digital accessibility portal providing guidelines, training, resources, and monitoring tools for public entities to ensure WCAG 2.1 compliance and digital accessibility for persons with disabilities under the Digital Accessibility Act of April 4, 2019.
• Baza Wiedzy Gov.pl (Government Knowledge Base) Knowledge base portal providing educational materials on cybersecurity, digital accessibility, and social responsibility of administration. Includes resources on cyber hygiene, digital skills, and online safety for citizens and public entities.
• Gov.pl Central Portal Main Polish government citizen services portal providing unified access to all government services including identity documents, taxes, healthcare, agriculture, and business services. Acts as the central hub integrating all government digital services for citizens and businesses.
• Służba Cywilna Portal (Civil Service Portal) Civil Service portal managed by the Civil Service Department of the Chancellery of the Prime Minister providing information about civil service careers, training, e-Learning, competency standards, workforce strategy, and web-based Common Assessment Framework (CAF) tools for public administration quality management.

Quantifiable outcome

• Over 60,000 public entities must comply with digital accessibility requirements under the Digital Accessibility Act
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature4 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• FranceConnect (DINUM, France): France's national SSO gateway federating multiple identity providers (including eIDAS-notified means) for access to public services — the closest functional analogue to login.gov.pl within the EU.
• Cl@ve (Spain): Spain's national electronic identification system (Cl@ve PIN, Cl@ve Permanente, Cl@ve Firma) for accessing public e-services — comparable as a federated government SSO/eID stack within the EU.
• GOV.UK (Government Digital Service, UK): UK central government digital services platform operated by the Government Digital Service — comparable in role as the national government-services portal integrating identity, citizen services and digital accessibility guidance.
• MitID (Denmark): Denmark's national digital identity infrastructure used across public and private-sector services, supporting app, code-display and physical authenticators — comparable in coverage and regulatory mandate to Poland's Profil Zaufany + e-Dowód.
• Itsme (Belgium): Belgian eIDAS-notified digital identity app used by citizens and businesses to authenticate to government and commercial services — comparable to e-Dowód + Profil Zaufany for mobile-first, eIDAS-grade identity.
• ID Austria (Österreichische Staatsdruckerei / BMI): Austria's national electronic identity scheme used for e-government and eIDAS cross-border authentication — comparable as an EU member-state digital identity and federation platform.
• login.gov (GSA, United States): US federal single sign-on platform operated by the General Services Administration, providing a single credential for citizens to access federal agency services — directly comparable in role and architecture.
• Singpass (GovTech Singapore): Singapore's national digital identity platform operated by GovTech, providing a single login for citizens across government and partner services — directly comparable to Poland's login.gov.pl + Profil Zaufany + mObywatel stack.
• eID Estonia (Information System Authority): Estonia's national electronic identity (ID-card, mobile-ID, Smart-ID) — a peer national eIDAS-notified identity scheme with chip-based ID-card and mobile authentication, comparable in technology mix to e-Dowód and mObywatel.
• BankID (Sweden): Sweden's dominant digital identity provider for banking, government and consumer services — comparable to login.gov.pl in scale and ubiquity within its national market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MSWiA_GOV_PL
• YouTubeyoutube.com/MSWiARP
• Facebookfacebook.com/MSWiARP
• Instagraminstagram.com/MSWiA_GOV_PL
• LinkedInlinkedin.com/company/ministerstwo-spraw-wewn%C4%99trznych

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ministerstwo Spraw Wewnętrznych