Zumaiako udala

What Zumaiako udala does

Zumaiako Udala (Ayuntamiento de Zumaia / Zumaia Town Hall) is the municipal government of Zumaia, a coastal town of approximately 10,000 inhabitants in the Gipuzkoa province of the Basque Country, Spain. The municipality was officially founded in 1347 under a charter signed by Alfonso XI of Castile and is currently governed under a 2023-2027 Government Plan. It serves local citizens through administrative services, tax collection, social services, housing programs, subsidies, and civic participation, with secondary service delivery to tourists and local businesses.

The entity operates a digital municipal services ecosystem built around its official website (zumaia.eus), available in Basque, Spanish, English, and French. Core technology components include the Egoitza Elektronikoa (Electronic Headquarters) hosted on the Gipuzkoa Provincial Government's platform for administrative procedures and tax payments, the Nire Ordainketa (Mi Pago) payment gateway supporting VISA and Bizum, a dedicated Zumaiako Udala mobile application, the sarrerakzumaia.eus cultural ticketing platform, the zumaianbai.eus digital commerce hub for local businesses, and the Kanal Etikoa ethics/whistleblowing channel. Citizen engagement is supported through the Partaidetza participation website, the Bizitzekoda Government Plan transparency portal, and the Eskura municipal magazine.

Zumaiako Udala is funded through municipal taxes and fees (property taxes, business licenses, service fees), administrative fines, intergovernmental transfers, and tourism-related revenue. It is not a commercial enterprise; revenue figures are not disclosed, and the entity operates under Spanish local government law as a publicly administered municipality with no private equity or venture capital backing. Its competitive positioning rests on its UNESCO Global Geopark designation (shared with Mutriku and Deba), ISO 14001 environmental certification for Itzurun Beach, and Biosphere Sustainable Tourism certification, alongside regional tourism partnerships with Euskadi Gastronomika, Surfing Euskadi, and the Urola and Kostaldea networks.

Name

Zumaiako udala

Legal name

Zumaiako Udala

Website

https://zumaia.eus

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Zumaiako Udala is the municipal government of Zumaia, a ~10,000-resident coastal town in Spain's Basque Country, providing civic administration, tax collection, social services, tourism promotion, and digital government services to citizens, visitors, and local businesses.

Ownership category

akta.pro rank

Product category

Local Government / Municipal Administration

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921), Public Finance Activities (92113), Administration of Urban Planning and Community and Rural Development (92512), Executive Offices (92111), Administration of Housing Programs, Urban Planning, and Community Development (9251)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAD

Municipal Tax & Revenue Administration (Local)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIANAH

Land Administration & Cadastral Services (Public Land Records, Parcel Management)

Business & Public Services/Public Sector & Government Administration/Housing, Urban Planning & Community Development

Keywords

• Municipal government services
• Local public administration
• Civic tax collection
• Electronic administration services
• Tourism promotion services

Headquarters

HQ city

Zumaia

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes and Fees: Revenue from municipal taxes, rates, and fees collected from citizens and businesses including property taxes, business licenses, and service fees. The fiscal calendar for 2026 and municipal ordinances govern collection.
2. Administrative Fees and Fines: Revenue from administrative procedures, fines, and penalties collected through municipal services.
3. Subsidies and Grants: Municipal subsidies and grants provided to citizens, local businesses, and organizations for various purposes including housing, education, and economic development.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Zumaiako Udala is the municipal government of Zumaia, Spain, delivering local public administration services to approximately 10,000 residents and visitors. Its offerings include administrative procedures, tax and fee collection, citizen attention (in-person via HAZ and online via the Gipuzkoa electronic headquarters), social services, public employment processes, urban planning oversight, cultural programming and event ticketing, tourism promotion, and support for local commerce through the zumaianbai.eus digital marketplace.

Product overview

Zumaiako Udala operates a unified digital services ecosystem centered on the official municipal website (zumaia.eus) which serves as the primary portal for all civic services. The offering includes a dedicated mobile application that brings municipal information and services to citizens' smartphones, the sarrerakzumaia.eus ticket platform for cultural events, the zumaianbai.eus digital commerce hub for local businesses, and specialized services like the Herritarren Arreta Zerbitzua (Citizen Attention Service) and Egoitza Elektronikoa (Electronic Headquarters) for online administrative procedures. The municipality also maintains a dedicated tourism website and webcam services, participation platforms (Partaidetza Webgunea and Bizitzekoda), an ethics channel for whistleblowing, and the Eskura municipal magazine. All services are available in Basque, Spanish, English, and French. This is a public administration entity providing civic services rather than commercial technology products.

Differentiator

Problem solved

Functional benefit

Brands

• Zumaiako Udala mobile app: A mobile application launched by the municipality to bring information and services closer to citizens.
• Zumaia Turismo
• Eskura
• Bizitzekoda
• Partaidetza webgunea

Products and services

• Zumaiako Udala Mobile Application Municipal mobile application providing citizens with smartphone access to municipal information, news, agenda, and services in four languages.
• Egoitza Elektronikoa (Electronic Headquarters) Digital platform enabling citizens to conduct municipal administrative procedures, submit documentation, and complete electronic transactions online.
• Herritarren Arreta Zerbitzua (HAZ) - Citizen Attention Service In-person citizen service center at the Town Hall providing access to municipal procedures, administrative information, tax payment assistance, and service requests.
• Sarrerak Zumaia - Cultural Ticket Sales Platform Online ticketing platform for cultural events and activities organized or hosted by the municipality, including opera projections, storytelling, and seasonal festivals.
• Zumaianbai - Digital Local Commerce Hub Digital marketplace and virtual storefront directory for local retail, hospitality, and service businesses in Zumaia, supporting local economic development and visibility.
• Zumaia Tourism Portal and Office Services Dedicated tourism portal and physical tourism office providing visitor information on attractions, activities, accommodation, dining, events, and the Basque Coast UNESCO Geopark.
• Partaidetza Webgunea - Citizen Participation Platform Online platform for citizen engagement, participatory processes, and democratic input on municipal affairs.
• Bizitzekoda - Government Plan Platform 2023-2027 Digital transparency platform presenting the municipal Government Plan 2023-2027, with objectives, commitments, and progress tracking for residents.
• Kanal Etikoa - Whistleblowing / Ethics Channel Secure whistleblowing and ethics reporting channel for citizens and employees to report irregularities, fraud, or anti-corruption concerns within the municipality.
• Webcam Service Live webcam streaming service providing real-time views of Zumaia's beaches (Itzurun and Santiago) and scenic coastal areas for visitors and residents.
• Eskura - Municipal Magazine Municipal publication (print and digital) providing news and information about local government activities, services, and community events to citizens.

Quantifiable outcome

• UNESCO Geopark designation covering three municipalities (Zumaia, Mutriku, Deba)

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• Basque Coast UNESCO Global Geopark (Mutriku, Deba)coreStrategic or Co-development PartnerZumaia forms part of the Basque Coast UNESCO Global Geopark together with Mutriku and Deba municipalities. This partnership focuses on the protection and promotion of the geological heritage of the Basque Coast, including shared visitor management, conservation efforts, and sustainable tourism development. The Geopark features unique geological formations, including the flysch at Itzurun-Algorri outcrop.
• Zumaianbai Digital Commerce PlatformcoreGTM or Marketing PartnerDigital marketplace for local commerce, hospitality and services in Zumaia. The platform serves as a virtual storefront and online commerce hub for local businesses, promoting local economic development and digital visibility for merchants.
• Egutera Partner ProgramminorGTM or Marketing PartnerPartner program for local businesses (Egutera) providing digital promotion and visibility for commerce and hospitality establishments in Zumaia.
• Beduola Association (Maritime Heritage)minorStrategic or Co-development PartnerAssociation dedicated to preserving Zumaia's maritime heritage including shipbuilding history, traditional boats (bateles), and seafaring traditions. Works to raise awareness of the town's rich maritime past through exhibitions and activities.
• ZIIZ Association (Industrial Heritage)minorStrategic or Co-development PartnerAssociation in collaboration with the City Council that has placed information panels explaining the importance of Zumaia's different industrial activities, documenting the town's industrial heritage.
• Tourism Partner Networks (Euskadi Gastronomika, Kostaldea, Urola, Surfing Euskadi)minorGTM or Marketing PartnerZumaia participates in regional tourism networks including Gastronomy, Coastal destinations, Urola Valley tourism, and Surfing in the Basque Country promotional initiatives.
• Geoparkezaleak (Geopark Collaborating Entities)coreStrategic or Co-development PartnerCollaborating entities of Geoparkea committed to the UNESCO Global Geopark on the Basque Coast, sustainability, and principles of the European Charter for Sustainable Tourism. They offer activities organized in green ways supporting local culture and economy.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Mutriku Udala (Ayuntamiento de Mutriku): Co-member with Zumaia of the Basque Coast UNESCO Global Geopark; small coastal municipality in eastern Gipuzkoa providing the same set of municipal services, tax administration, tourism promotion, and citizen engagement functions to its residents.
• Azpeitia Udala (Ayuntamiento de Azpeitia): Urola Valley municipality in the same comarca as Zumaia, providing a directly comparable bundle of municipal administrative, tax, and digital citizen services through the same Gipuzkoa provincial infrastructure.
• Orio Udala (Ayuntamiento de Orio): Small Urola Kosta coastal municipality adjacent to Zumaia, sharing the same provincial service platform and tourism networks (Urola, Surfing Euskadi) with a broadly comparable service portfolio.
• Hondarribia Udala (Ayuntamiento de Hondarribia): Coastal Gipuzkoa municipality at the Bidasoa estuary with a comparable heritage-tourism and beach-based proposition and similar small-municipality administrative service stack.
• Zarautz Udala (Ayuntamiento de Zarautz): Larger coastal neighbour on the Urola Kosta coast with a beach-and-surf tourism proposition directly comparable to Zumaia's coastal offering; runs the same suite of Gipuzkoa-based e-government services.
• Getaria Udala (Ayuntamiento de Getaria): Neighbouring coastal Basque municipality in Urola Kosta, similar population scale, sharing the same regional tourism networks and Gipuzkoa provincial digital platforms as Zumaia.
• Deba Udala (Ayuntamiento de Deba): Third co-member of the Basque Coast UNESCO Global Geopark alongside Zumaia and Mutriku; nearby coastal Gipuzkoa municipality delivering comparable local-government, tax-collection, and tourism services at similar scale.
• Azkoitia Udala (Ayuntamiento de Azkoitia): Inland Urola Kosta neighbour paired with Azpeitia, offering a similar small-town municipal service model on the same provincial e-government platform used by Zumaia (uzt.gipuzkoa.eus).

Others

• Gipuzkoako Foru Aldundia (Gipuzkoa Provincial Council): Provincial authority that hosts Zumaia's electronic headquarters (uzt.gipuzkoa.eus), provides inter-governmental transfers, and sets the wider fiscal and digital framework within which Zumaia delivers municipal services.

Broad incumbents

• Donostiako Udala (Ayuntamiento de San Sebastián): Regional capital of Gipuzkoa and major tourism competitor to Zumaia; operates a much larger but overlapping portfolio of municipal services, citizen digital channels, and tourism marketing that frames the broader Basque destination.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ZumaiaTurismoa
• Facebookfacebook.com/ZumaiaTurismoa
• Instagraminstagram.com/zumaiaturismoa20
• LinkedInlinkedin.com/company/zumaiako-udala

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zumaiako udala