The Consumer Protection Authority

What The Consumer Protection Authority does

The Consumer Protection Authority (CPA) is a government regulatory authority of the Sultanate of Oman, headquartered in Muscat and operating under the Consumer Protection Law promulgated by Royal Decree No. 66/2014 and its Executive Regulations. It is governed by a Board of Directors chaired by the Minister of Agricultural, Fisheries and Water Resources, and serves two principal constituencies: individual consumers in Oman seeking protection of their rights, and commercial establishments (retailers, service providers, manufacturers, traders) subject to consumer protection law. It also coordinates with other government entities on joint enforcement campaigns.

CPA's core mandate is market surveillance, complaint resolution, product safety enforcement, and price transparency. It operates a nationwide physical network of 11+ offices and departments across Oman's governorates (including Barka, Sohar, Nizwa, Sur, Ibra, Salalah, Khasab, Al Wusta, Al Buraimi, and Masera), supported by call centers operating daily from 8:00 AM to 11:00 PM, and an integrated digital services ecosystem. The digital stack comprises the official CPA portal, the Price Observatory (مرصد الأسعار), the Price Approval System (نظام اعتماد الاسعار), the Recall & Alerts System (نظام الاستدعاءات), and the Complaint Management Module — the latter also integrated with the Tajawob national platform for unified citizen complaints. Mobile apps extend reach to consumers ("PACP Oman") and to children via the educational "Little Consumer" (المستهلك الصغير) app. Certification to ISO 9001 underpins service quality standards.

The authority's revenue mechanics consist of regulatory fines and penalties imposed on non-compliant businesses (documented cases range from OMR 200 to OMR 5,200 plus closure orders and prison sentences) and service fees collected for official services. As a government entity, CPA does not publish revenue figures; rather, proceeds flow into state finances. CPA pursues expansion through public-private partnerships — notably the April 2026 inauguration of a co-located Consumer Protection Office at Sohar Port with Hutchison Ports — and through alignment with Oman Vision 2040 objectives for quality-of-life and digital government transformation.

Name

The Consumer Protection Authority

Legal name

Consumer Protection Authority Oman (هيئة حماية المستهلك)

Website

https://cpa.gov.om

Company type

Private

Founded year

2011

Operating status

Operating

Short description

The Consumer Protection Authority (CPA) is an Omani government regulatory authority that protects consumer rights, conducts market surveillance, resolves complaints, and enforces product safety and pricing rules across all governorates of Oman via 11+ offices and an integrated digital services platform.

Ownership category

akta.pro rank

Product category

Government Consumer Protection Regulation

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Consumer Protection & Product Safety Regulators (BPAIAOAE)

akta.pro secondary industries

Competition/Antitrust & Market Conduct Regulators (BPAIAOAD), Product Safety, Consumer Protection & Market Surveillance Cooperation (BPADANAN)

Keywords

• Consumer protection services
• Market surveillance
• Price monitoring
• Product safety enforcement
• Regulatory compliance

Headquarters

HQ city

Muscat

HQ country

Oman

HQ region

Middle East

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Regulatory Fines and Penalties: Revenue generated from enforcement actions against non-compliant businesses, including fines imposed by courts and administrative penalties
2. Service Fees: Fees collected for official services provided to businesses and consumers

Distribution channels4 records

Marketing channels4 records

Core offering

The Consumer Protection Authority is a government regulatory authority of the Sultanate of Oman that protects consumer rights, enforces consumer protection laws, conducts market surveillance, and oversees product safety and pricing across markets. It provides digital and in-person complaint filing services, runs a Price Observatory for market price transparency, manages product recall alerts, and imposes regulatory penalties on non-compliant businesses through a nationwide network of offices and digital portals.

Product overview

The Consumer Protection Authority (CPA) of Oman operates a digital services ecosystem comprising a government portal with web-based service platforms. The core offering includes the official CPA portal for consumer protection services, supported by specialized systems including the Price Observatory for market price monitoring, Recall & Alerts for product safety notifications, and a Prices Approval System for price complaint management. The authority also provides mobile applications including 'The Little Consumer' educational app for children and the official PACP Oman app for service access. All services are integrated through the complaint management system enabling consumers to file complaints and report violations.

Differentiator

Problem solved

Functional benefit

Products and services

• Consumer Protection Authority Portal Official government portal providing consumer protection services, complaint filing, news, and regulatory information for Oman consumers and businesses.
• Price Observatory (مرصد الاسعار) Online platform monitoring and displaying price information across markets to help consumers make informed purchasing decisions.
• Recall & Alerts System (نظام الاستدعاءات) Product recall and safety alert system notifying consumers about dangerous or defective products requiring recall.
• Price Approval System (نظام اعتماد الاسعار) System for price approval and management enabling consumers and businesses to submit price-related complaints and requests.
• Complaint Management System (إدارة تقديم شكاوى و بلاغات) Online system enabling consumers to file complaints and reports against businesses violating consumer protection laws.
• Mobile Application - The Little Consumer (المستهلك الصغير) Educational mobile app teaching children about consumer rights, shopping awareness, and how to identify genuine vs counterfeit products.
• Mobile Application - PACP Oman Official mobile application for Consumer Protection Authority providing access to services and information.

Quantifiable outcome

• Over 26 consumer complaints resolved through amicable settlement resulting in recovery of amounts paid
• +1 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Oman International Container Terminal (Hutchison Ports Sohar)coreStrategic or Co-development Partner · 8 April 2026Public-private partnership establishing a Consumer Protection Office at Sohar Port through co-location model. Designed to accelerate regulatory procedures, enable faster responses to violations, and strengthen monitoring of goods entering Oman. Aligned with Oman Vision 2040 objectives.

Scale indicators11 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• US Consumer Product Safety Commission (CPSC): A larger, established US federal regulator with a comparable consumer product safety mandate — recalls, market surveillance, and enforcement — serving as a benchmark for product safety regulators globally.
• UK Competition and Markets Authority (CMA): A major national regulator combining consumer protection enforcement with competition oversight; provides a broader incumbent model for cross-cutting market conduct regulation.
• Australian Competition and Consumer Commission (ACCC): Australia's federal competition and consumer protection agency, integrating consumer rights enforcement with broader market regulation — a comprehensive comparable for CPA-style mandates.
• European Commission — DG Justice and Consumers: The EU's consumer policy directorate handling consumer rights, product safety cooperation, and cross-border enforcement, representing a mature international model for consumer protection authorities.

Regional players

• GCC Standardization Organization (GSO): A regional standards body covering consumer product safety, conformity, and market surveillance cooperation across GCC member states — directly relevant to Oman's cross-border product compliance work.

Direct peers

• Bahrain Ministry of Industry, Commerce and Tourism — Consumer Protection: Bahrain's consumer protection directorate handling market monitoring, complaint investigation, and product recall coordination in a similarly sized Gulf economy.
• UAE Ministry of Economy — Consumer Protection: UAE's federal consumer protection regulator responsible for market conduct oversight, commercial fraud prevention, and price monitoring — functionally parallel to CPA Oman across the broader GCC.
• Qatar Ministry of Commerce and Industry — Consumer Protection: Qatar's national consumer protection and commercial compliance regulator, with analogous functions in market surveillance, complaint mediation, and product safety enforcement.
• Saudi Consumer Protection Authority (Ministry of Commerce): Saudi Arabia's national consumer protection regulator operating under the Ministry of Commerce, with comparable mandate covering market surveillance, complaint handling, and product recall enforcement across GCC markets.
• Kuwait Ministry of Commerce and Industry — Consumer Protection: Kuwait's consumer protection arm within the Ministry of Commerce, handling complaint resolution, product safety, and unfair commercial practice enforcement across Kuwait.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cpa_oman
• YouTubeyoutube.com/channel/UCAjOB3QcXkP-EH1f7OGDTcQ
• Facebookfacebook.com/omancpa
• Instagraminstagram.com/cpa_oman

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Consumer Protection Authority