Nairobi City County

What Nairobi City County does

Nairobi City County is the devolved county government of Nairobi, Kenya, established under the 2010 Constitution and operational since 2013, succeeding the former City Council of Nairobi. It administers public services across 85 wards organized into 17 sub-counties through 12 sector-level executive departments (Finance, Innovation and Digital Economy, Talent and Skills, Mobility, Built Environment, Boroughs, Business and Hustler Opportunities, Green Nairobi, Health, Inclusivity, Security). The county's core service portfolio spans healthcare delivery (Mbagathi Hospital with 320 beds serving ~1,200 outpatients daily, Mama Lucy Kibaki Hospital, and sub-county health facilities), education (Kshs 170M scholarship programme benefiting 4,000+ learners), environmental management (air quality monitoring, waste collection, the 3,600 tons/day waste challenge with 45-55% collection rate), transport regulation (14 transport regulations gazetted in 2025, bodaboda helmet-use SOPs), business licensing, and digital services. The technology backbone is a portfolio of e-government platforms: the E-Payments Services Portal (nairobiservices.go.ke), national eCitizen integration, the LiquorPay digital liquor licensing platform, the Nairobi Air Quality portal, and a revamped Customer Service Center. The county is investing in AI training for staff, ICDL digital literacy for youth, and has committed to AI-enabled digital health and telemedicine solutions.

The business model is a hybrid of statutory own-source revenue and intergovernmental fiscal transfers. Own-source revenue streams include property and land rates (with early payment discounts of 5% in January and 3% in February), unified business permits and trading licenses, liquor licensing fees processed through LiquorPay, a proposed conservancy fee to be ring-fenced for waste management and integrated into water bills, and event revenue from the annual Nairobi Festival (corporate sponsorships include Safaricom, EABL, Uber, Coca-Cola, Vivo Energy, Unilever). The Nairobi Revenue Authority (NRA) framework is being operationalized to formalize revenue administration. The go-to-market model is direct-to-citizen through physical service centers across all sub-counties, digital self-service portals, public participation forums, and event-based community engagement. Customer segments include the general resident population, Nairobi youth (targeted for digital skills and economic empowerment), informal traders and hustlers (Kangundo Road Market provides 1,600 stalls), and healthcare facilities/patients. The county's customer base is structurally non-concentrated given its statutory monopoly on devolved services within its jurisdiction, though fiscal sustainability is exposed to collection efficiency on rates and permits.

The strategic direction under Governor Johnson Sakaja (elected 2022) emphasizes digital transformation, international partnership-building (Amref Health Africa, UNFPA, UNDRR, Clean Air Fund, World Bank-affiliated eGov Global, KCIC, KIRDI, Wildlife Clubs of Kenya, Partnership for Healthy Cities), and a broad service expansion agenda spanning health infrastructure, climate action, and youth empowerment. Notable operational metrics include 2,418 animals vaccinated in the first three days of a 10,000-target rabies campaign, 4,000+ scholarship beneficiaries across 85 wards, and the recent induction of 445 new market officers in May 2026. A disclosed Kshs 5 billion waste management budget deficit is the most material operational constraint and frames the conservancy fee proposal as a structural revenue intervention.

Name

Nairobi City County

Legal name

Nairobi City County

Website

https://nairobi.go.ke

Company type

Public

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Nairobi City County is the devolved county government of Nairobi, Kenya, administering public services across 85 wards and 17 sub-counties via 12 sector departments. It delivers healthcare, education, licensing, environmental, and digital e-government services to Nairobi's residents, businesses, and informal traders through physical service centers and proprietary digital platforms including LiquorPay and the E-Payments Services Portal.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Executive, Legislative, and Other General Government Support (921)

SIC

Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Economic Development & Business Licensing (Local) (BPAIACAN), County/District/Local Health Departments (HLAJAAAB)

Keywords

• Public administration services
• E-government services
• County healthcare services
• Urban planning services
• Waste management services

Headquarters

HQ city

Nairobi

HQ country

Kenya

HQ region

Africa

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales, Others

Revenue model

1. Property and Land Rates: Annual land rates and property charges levied on landowners within Nairobi County, with early payment incentives (5% discount for payments between 15th–31st January, 3% for February).
2. Business Permits and Licenses: Unified business permits and trading licenses issued to businesses operating within Nairobi County, including annual renewal requirements.
3. Liquor Licensing: Fees collected through the LiquorPay digital platform for processing and renewal of liquor licenses, with integrated payment and inspection workflows.
4. Nairobi Revenue Authority (NRA) Framework: A formalized revenue administration framework aimed at enhancing own-source revenue collection, accountability, and financial sustainability through transparent, data-driven systems.
5. Conservancy Fee (Proposed): Proposed solid waste management fee to be integrated into monthly water bills through Nairobi City Water and Sewerage Company, intended to create a ring-fenced revenue stream for daily waste collection.
6. Festival Revenue and Sponsorships: Ticket sales, vendor fees, and corporate sponsorships from the annual Nairobi Festival event, with proceeds supporting community initiatives.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

Nairobi City County is the devolved county government for Nairobi, Kenya, providing public administration and service delivery across 85 wards and 17 sub-counties. The county delivers healthcare through hospitals such as Mbagathi and Mama Lucy Kibaki, environmental and waste management services, urban planning and built environment oversight, business permits and licensing, transport regulation, public safety, education scholarships, and digital e-government services via the E-Payments Services Portal, eCitizen integration, and the LiquorPay digital licensing platform. Revenue is generated through land/property rates, business permits, liquor licensing fees, and festival sponsorships.

Product overview

Nairobi City County operates primarily as a government services provider rather than a technology product company. The county offers a portfolio of digital e-government services centered around its E-Payments Services Portal (Nairobi Services) and eCitizen integration, complemented by specialized platforms including the LiquorPay digital licensing system, Nairobi Air Quality monitoring portal, and Customer Service Center. Supporting services include the Digital Literacy Programme (ICDL) for youth, the annual Nairobi Festival, Nairobi Health Scientific Conference, and rabies vaccination campaigns. The county also provides public information through its Acts and Policies portal, emergency services, customer complaint channels, and tender notices. The offering is best characterized as a collection of standalone digital services and platforms rather than an integrated product ecosystem, with LiquorPay representing the most significant recent digital platform launch.

Differentiator

Problem solved

Functional benefit

Products and services

• E-Payments Services Portal (Nairobi Services) Digital portal at nairobiservices.go.ke that allows Nairobi residents and businesses to access and pay for county services online, including land rates, permits, and other government fees.
• eCitizen Platform Integration Integration with Kenya's national eCitizen accounts portal enabling residents to access Nairobi County government services through a centralized government digital services platform.
• LiquorPay Digital Licensing Platform County-owned end-to-end digital platform that automates the liquor licensing process from application to inspection and payment, replacing manual workflows with contactless, transparent processing for liquor license applicants.
• Nairobi Air Quality Portal Dedicated online portal at airquality.nairobi.go.ke that provides real-time air quality monitoring data and information for Nairobi, backed by the County's Air Quality Data Management System.
• Customer Service Center State-of-the-art physical one-stop shop where Nairobi residents can access all county government services face-to-face, featuring technological upgrades and inclusive amenities.
• Digital Literacy Programme (ICDL) International Certificate of Digital Literacy (ICDL) training and certification programme providing digital skills education to Nairobi youth, delivered through partnerships with Jericho iHub and other digital economy outlets.
• Nairobi Festival Annual cultural festival held in Nairobi, celebrating the city's creative arts, culture, sports, trade, and ICT, with ticket sales, vendor fees, and corporate sponsorships supporting community initiatives.
• Nairobi Health Scientific Conference Annual healthcare research conference organized by the Nairobi County Health Sector, advancing Universal Healthcare Coverage and Sustainable Development Goals 2030.
• Rabies Vaccination Campaign Free mass rabies vaccination campaign offering vaccination services for dogs, cats, and donkeys at no charge, conducted in partnership with KSPCA to control and eliminate rabies across Nairobi.
• County Healthcare Services (Mbagathi and Mama Lucy Kibaki Hospitals) County-owned hospital services delivered through Mbagathi Hospital (320 beds, ~1,200 outpatients daily) and Mama Lucy Kibaki Hospital, offering emergency, ICU, maternity, radiology, renal, dental, eye, and laboratory services.
• County Market Infrastructure (Kangundo Road Market) County-managed public market infrastructure, including Kangundo Road Market with 1,600 stalls plus Kariokor Leather Facility and Gikomba Riverfront Souk, providing formal trading spaces for informal traders and hustlers.
• Emergency Services Information Centralized emergency services information and contact channels that connect Nairobi County residents to emergency response.
• County Acts and Policies Portal Online public-information repository that provides access to Nairobi County laws, policies, Finance Bills, County Fiscal Strategy Papers, and downloadable policy documents.
• Customer Complaint Form Digital form enabling Nairobi residents to submit complaints and feedback directly to the county government.
• Tenders and Notices Portal Public procurement portal publishing tenders, public notices, and procurement announcements for businesses and suppliers.
• Business Permits and Trading Licenses Unified annual business permits and trading licenses issued to businesses operating within Nairobi County, processed through the county's licensing framework.
• Property and Land Rates Collection Annual land rates and property charges levied on landowners within Nairobi County, with early payment discounts (5% for January 15-31, 3% for February).
• Governor Sakaja Scholarship Programme Kshs 170 Million scholarship programme providing full Grade 10 tuition fees for vulnerable students across all 85 wards, supporting over 4,000 learners.
• One Stop Centre Youth Training Vocational digital skills training at the County's One Stop Centre, in partnership with Franky's Foundation, targeting 165 Nairobi youth annually in computer and mobile phone repairs.

Quantifiable outcome

• Rabies vaccination campaign targeting 10,000+ animals; 2,418 vaccinated within first three days.
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

17 partnerships are on record, tiered core, minor and flagship.

• eGov GlobalcoreStrategic or Co-development Partner · 16 June 2026Nairobi City County and eGov Global are exploring a strategic partnership to enhance customer service delivery. eGov Global is a non-profit organization appointed by the World Bank to spearhead the development of the Customer Service Charter. This collaboration aims to modernize service delivery through digital transformation and improved citizen-facing processes.
• Kenya Extended Producer Responsibility Organization (KEPRO)minorStrategic or Co-development Partner · 6 June 2026Nairobi County collaborated with KEPRO in organizing World Environment Day 2026 celebrations, which included a green walk and awareness campaign promoting climate action and sustainable waste management. KEPRO's CEO participated in the event, encouraging proper waste segregation to enhance recycling and reduce pollution.
• Environmental Compliance Institute (ECI)coreStrategic or Co-development Partner · 28 March 2026The Environmental Compliance Institute is a key technical partner in the Nairobi Air Quality Action Plan (2025–2029), conducting stakeholder workshops, training, and providing expertise in air quality management and enforcement. ECI continues to support the county's clean air agenda alongside the Clean Air Fund.
• United Nations Office for Disaster Risk Reduction (UNDRR)coreStrategic or Co-development Partner · 9 March 2026Nairobi City County, in collaboration with the United Nations Office for Disaster Risk Reduction (UNDRR), convened a stakeholder meeting to commemorate International Women's Day 2026. The forum undertook the Making Cities Resilient (MCR) Scorecard Addendum for Gender Equality and Intersectionality, aimed at strengthening gender-responsive disaster risk reduction strategies. County Chief Officer for Disaster Management emphasized evidence-based planning and the need for accurate data on how disasters disproportionately affect women and girls.
• Amref Health AfricaflagshipStrategic or Co-development Partner · 27 February 2026Nairobi City County has solidified a strategic partnership with Amref Health Africa to launch the Urban Health Project, a high-impact initiative funded by the Qatar Fund for Development (QFFD). The project is set to transform primary healthcare delivery in Nairobi's most populous informal settlements, including Kibera, Mathare, Korogocho, and Mukuru, focusing on three pillars: strengthening health facility infrastructure, improving WASH services, and expanding the health workforce.
• Clean Air Fund / Breathe Cities InitiativecoreStrategic or Co-development Partner · 22 February 2026The Nairobi City County Government, in partnership with the Clean Air Fund through the Breathe Cities Initiative and the Environmental Compliance Institute, conducted a four-day technical workshop (17th–20th February 2026) aimed at strengthening air quality management. The initiative builds on the transition of coordination of the Nairobi Air Quality Working Group (N-Air) to the County Government and the rollout of the Nairobi City County Air Quality Action Plan (2025–2029).
• Kenya Society for the Protection and Care of Animals (KSPCA)coreStrategic or Co-development Partner · 31 January 2026Nairobi County's free rabies vaccination campaign, targeting more than 10,000 dogs, cats, and donkeys, is being conducted in partnership with the Kenya Society for the Protection and Care of Animals (KSPCA). The countywide initiative runs from January 31 to February 15, 2026, with vaccination services offered free of charge at designated centres across multiple sub-counties. KSPCA's CEO participated in the campaign, emphasizing the combination of efforts as the way forward.
• Partnership for Healthy CitiescoreStrategic or Co-development Partner · 29 January 2026Nairobi County is advancing helmet-use regulations through a multi-sectoral process with support from the Partnership for Healthy Cities, a global network of more than 70 cities committed to saving lives by preventing non-communicable diseases and injuries. The partnership is supporting a situational analysis on bodaboda crash patterns and evidence-based road safety interventions.
• Wildlife Clubs of Kenya (WCK)coreStrategic or Co-development Partner · 28 January 2026Nairobi City County has joined forces with the Wildlife Clubs of Kenya (WCK) to launch the 2025–2030 Strategic Plan, a bold roadmap designed to transform millions of learners into frontline climate warriors. The strategy shifts WCK's 58-year legacy from traditional wildlife education toward active climate resilience, integrating the Climate Change Act 2016 and UN Sustainable Development Goals directly into school curricula across Nairobi. Highlights include green economy training, reforestation hubs, digital conservation, and youth policy inclusion.
• Kenya Climate Innovation Centre (KCIC) and Kenya Industrial Research and Development Institute (KIRDI)coreStrategic or Co-development Partner · 16 January 2026Nairobi City County has partnered with the Kenya Climate Innovation Centre (KCIC) and the Kenya Industrial Research and Development Institute (KIRDI) to conduct a State of Circularity Study. The study aims to generate reliable data on waste streams, material flows, and circular practices across Nairobi, providing a clear assessment of the city's current status while identifying opportunities to enhance efficiency and sustainability within the environment sector. Training for environment officers focused on research methodologies was provided as part of this initiative.
• Franky's FoundationminorGTM or Marketing Partner · 20 December 2023Nairobi City County partnered with Franky's Foundation to provide free training for Nairobi youth in computer and mobile phone repairs at the County's One Stop Centre. The first batch of 55 youths was trained, with plans to train three batches of 55 youth per batch every three months in 2023, totaling 165 Nairobi-based youth beneficiaries.
• Help Age InternationalminorStrategic or Co-development Partner · 13 December 2023Nairobi City County partnered with Help Age International for a stakeholders meeting on Older Persons Welfare Policy. The County Executive for Talent, Skills Development and Care, Ms. Rosemary Kariuki, and Chief Officer Social Services Mr. George Mutiso engaged with Help Age International to advance policy development for older persons.
• Kenya Institute for Public Policy Research and Analysis (KIPPRA)coreStrategic or Co-development Partner · 13 November 2023Nairobi City County forged a formal working relationship with KIPPRA through the signing of a Memorandum of Understanding. The partnership aims to strengthen the county's policy development capabilities, providing technical expertise and research support for evidence-based policy formulation.
• Gearbox (Kenya)coreStrategic or Co-development Partner · 21 March 2023Nairobi City County Chief Officer for Digital Economy and Startup held the first Nairobi Tech weekly planning group meeting at Gearbox Offices in preparation for the inaugural Innovate Nairobi Technology Week. Gearbox, a Kenyan hardware accelerator and maker space, is collaborating on the planning and execution of the technology week event aimed at startup ecosystems, corporates, academia, and government stakeholders.
• United Nations Population Fund (UNFPA) KenyacoreStrategic or Co-development Partner · 13 March 2023Nairobi County Chief Officer for Digital Economy and Startup sub sector, Victor Ogolla, held a consultative meeting with UNFPA Kenya Country Office representative Dr. Dan Okoro at Mbagathi Hospital to explore leveraging innovation in solving emerging health challenges such as maternal and prenatal deaths. The Innovation and Digital Economy sector and Health, Wellness and Nutrition sector are collaborating on aggregation of health data to inform structuring of a center of excellence within the Health Sector.
• Kenya Urban Roads Authority (KURA)coreStrategic or Co-development Partner · 16 December 2022Kangundo Road Market was developed by the National Government through Kenya Urban Roads Authority (KURA) and funded by the African Development Bank (AfDB) as a citizenship project for resettlement of traders displaced by the C59 Outering Road corridor improvement project. The county is collaborating to allocate the 1,600-stall market to Nairobi youth and traders.
• Safaricom, EABL, Uber, Coca-Cola, Vivo Energy, and Others (Nairobi Festival)coreGTM or Marketing Partner · 9 December 2022The inaugural Nairobi Festival (December 2022) was supported by major corporate partners including Safaricom, EABL, Uber, National Museums, Coca-Cola, Vivo Energy, Unilever (Royco), Weetabix, Magnet Ventures, Firmbridge, and Mediamax. These partners provided sponsorship and marketing support for the six-day festival celebrating Nairobi's creative arts, culture, sports, trade, and ICT, held at Uhuru Park.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Lagos State Government: Lagos State is the largest sub-national government in Nigeria and a direct analogue to Nairobi City County: both are megacity authorities delivering devolved services (health, transport, licensing, revenue) to 10M+ residents with significant own-source revenue programs. Comparable mandate and urban governance scale.
• City of Johannesburg Metropolitan Municipality: Johannesburg Metro is a large African metropolitan government providing health, housing, revenue, and digital services, with well-developed e-billing and licensing platforms. Closest functional peer for Nairobi in terms of urban service delivery and revenue digitization.
• City of Cape Town Metropolitan Municipality: Cape Town operates as a metropolitan municipality with established digital service platforms, revenue collection systems, and air quality programs. Comparable in devolved governance and digital transformation maturity.
• eThekwini Municipality (Durban): eThekwini is a large South African metropolitan municipality offering comparable devolved services and digital platforms. Useful peer for revenue administration and e-government benchmarking.

Direct peers

• Kampala Capital City Authority (KCCA): KCCA is the capital city authority of Uganda, managing Kampala's devolved services including health, markets, revenue, and licensing. Most direct East African peer given similar size, informal-settlement challenges, and East African governance context.
• Dar es Salaam City Council: Dar es Salaam is Tanzania's largest city with a city council providing local services including health, markets, and licensing. Comparable in scale, governance structure, and East African urban service delivery mandate.
• Mombasa County Government: Mombasa is the second-largest Kenyan county government under the same devolved governance framework as Nairobi. Provides comparable devolved services (health, transport, licensing, revenue) and faces similar digital transformation and informal-trader challenges.
• Addis Ababa City Administration: Addis Ababa is a chartered city administration providing municipal services to a large East African capital. Comparable urban governance structure, infrastructure challenges, and revenue model with property rates and licensing.
• City of Kigali: Kigali city administration is known for digitization and clean-city initiatives in East Africa. Comparable in terms of devolved services, technology-enabled service delivery, and urban transformation focus.

Regional players

• Kiambu County Government: Kiambu is a neighboring Kenyan county government under the same constitutional and devolved-functions framework as Nairobi. Comparable in revenue model, health service delivery, and eCitizen integration within Kenya's local government context.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NairobiCityGov
• Facebookfacebook.com/NRBCounty047
• LinkedInlinkedin.com/company/nairobi-city-county

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nairobi City County