Salt Lake Valley Emergency Communications Center

What Salt Lake Valley Emergency Communications Center does

Salt Lake Valley Emergency Communications Center (SLVECC) is a Utah government special district and political subdivision of the State, founded in 1988 and headquartered in West Valley City, Utah. It operates as the largest consolidated 911 / police / fire dispatch center in the State of Utah, providing unified emergency call-taking and dispatch services for all communities in Salt Lake County except Salt Lake City and Sandy City, which maintain independent dispatch operations. The center coordinates police, fire, and EMS response across more than 20 municipal agencies, the Salt Lake County Sheriff, the Unified Fire Authority, the Unified Police Department, and Salt Lake County Animal Services.

SLVECC's core technology stack consists of an interoperable emergency communications platform that integrates CAD (computer-aided dispatch) with public-safety software from technology partners Mission Critical Partners, Versaterm, and CommsCoach (GovWorx). Citizen-facing products include an Emergency Notification System (ENS) delivering telephone, SMS, and email alerts county-wide, a Reverse 911 phone registration service (powered by Smart911), and an AED registration program compliant with Utah state law. The entity is governed by a Board of Trustees populated by senior municipal officials from member cities, with two Operations Advisory Boards (Police and Fire) chaired by agency chiefs. Executive Director Ivan Whitaker has received the APCO/NENA Association Administrator of the Year Award, reflecting recognized leadership in public safety communications.

The business model is a government-to-government recurring subscription: SLVECC is funded through member municipality assessments and public safety agency membership fees rather than commercial pricing. There are no venture capital or private equity owners, no subsidiaries, no patents, and no public revenue disclosures. The organization employs between 101 and 250 staff and operates 24/7 as a mission-critical service. Pricing is not publicly disclosed, and revenue mechanics are governed by inter-local agreements with member agencies.

Name

Salt Lake Valley Emergency Communications Center

Legal name

Salt Lake Valley Emergency Communications Center

Website

https://slvecc.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

Salt Lake Valley Emergency Communications Center is a Utah government special district operating the largest consolidated 911 and police/fire dispatch center in the state, serving 20+ municipal agencies across Salt Lake County (excluding Salt Lake City and Sandy City) and funded through recurring member-agency assessments.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Dispatch Services

NAICS

Fire Protection (922160), Police Protection (922120)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industry

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Emergency dispatch services
• 911 call center
• Public safety communications
• Emergency notification system
• First responder dispatch

Headquarters

HQ city

West Valley City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Municipal Agency Fees: Funded through member municipalities and public safety agencies served in Salt Lake County

Distribution channels1 record

Marketing channels2 records

Core offering

SLVECC is a government special district that operates a consolidated 911 call-taking and dispatch center providing unified emergency communication services for police, fire, and EMS agencies across Salt Lake County, Utah. It supports more than two dozen member agencies—including municipal police departments, fire departments, and Salt Lake County Sheriff—and runs a regional Emergency Notification System (ENS), Reverse 911 Phone Registration, and an AED Registration program. It self-describes as the largest dispatch center in the State of Utah.

Product overview

Salt Lake Valley Emergency Communications Center (SLVECC) operates as a consolidated public safety emergency communication center providing unified 9-1-1 dispatch services for police, fire, and EMS agencies across Salt Lake County. The core service offering includes the Emergency Notification System (ENS) for mass emergency alerts via telephone, SMS, and email; Reverse 911 Phone Registration for residents to register alternative contact methods; and AED Registration for automated external defibrillator locations. The center serves as the largest dispatch center in Utah, coordinating with multiple municipal agencies through an interoperable communication system.

Differentiator

Problem solved

Functional benefit

Products and services

• Unified Emergency Communication Services

Named customers24 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Three partnerships are on record, tiered core.

• CommsCoach (GovWorx)coreTechnology or IntegrationTechnology partner providing communications solutions integrated into SLVECC's emergency dispatch operations
• VersatermcoreTechnology or IntegrationTechnology partner providing public safety software solutions integrated into SLVECC's emergency communications systems
• Mission Critical PartnerscoreStrategic or Co-development PartnerStrategic partner supporting SLVECC's mission-critical communications infrastructure and operations

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Fairfax County Public Safety Communications: County-run consolidated public safety communications center serving Fairfax County, Virginia, providing 911/Police/Fire/EMS dispatch across multiple jurisdictions within a single county. Closely analogous to SLVECC's consolidated county-level PSAP model.
• Valley Communications Center (Valley Com): Consolidated regional 911/Police/Fire/EMS dispatch center serving multiple municipalities in South King County, Washington. Operates the same consolidated PSAP model as SLVECC under inter-local government agreements with member cities.
• Sandy City Public Safety Communications: Municipal public safety communications operation for Sandy City, Utah, the second jurisdiction within Salt Lake County that has opted out of SLVECC. Operates similar 911/dispatch functions for a single city and represents the regional competitive alternative to SLVECC.
• Denver 911: City of Denver's consolidated 911 emergency communications center handling Police, Fire, and EMS dispatch. Comparable scale and scope to SLVECC at the city/county level and a recognized leader among municipal PSAPs.
• Salt Lake City 911 Communications Bureau: Municipal 911/public safety dispatch operation for Salt Lake City, the largest jurisdiction within Salt Lake County that has chosen to remain outside SLVECC. Operates a similar PSAP function with comparable call types but serves a single municipality rather than a regional consortium.
• Chester County Department of Emergency Services: County-level consolidated public safety dispatch and emergency communications operation serving municipalities across Chester County, Pennsylvania. Provides interoperable 911/Police/Fire/EMS dispatch through a countywide model analogous to SLVECC.
• Greater Harris County 911 Emergency Network: Consolidated regional 911 emergency network serving Harris County (Houston), Texas, with a multi-agency PSAP model comparable to SLVECC. One of the largest consolidated PSAP operations in the U.S. and the closest scale analog.

Others

• Mission Critical Partners: Public safety consulting and systems integration firm listed as a strategic technology partner to SLVECC. Works with hundreds of PSAPs across the U.S. on NG911, CAD, and dispatch modernization; serves as ecosystem/technology counterpart rather than a direct competitor.
• NENA: The 9-1-1 Association: National industry association for 9-1-1 professionals and PSAPs, co-sponsor (with APCO) of the award recognizing SLVECC's Executive Director. Sets NG911 standards and represents the broader PSAP ecosystem.
• APCO International: International professional association for public safety communications officials, and the awarding body of the Administrator of the Year Award won by SLVECC's Executive Director. Industry ecosystem partner rather than competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/unifiedfire
• LinkedInlinkedin.com/company/slvecc

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Salt Lake Valley Emergency Communications Center