WISTA.Service

What WISTA.Service does

WISTA.Service GmbH is a Berlin-based facility management company founded in 2001 and wholly owned by WISTA Management GmbH, the operator of Berlin Adlershof Technology Park. The company delivers commercial and technical building management for approximately 100 buildings and more than 350,000 m² of floor space, serving research institutions, technology companies, and property developers located primarily at Adlershof and additional Berlin scientific sites including the Charlottenburg area. With around 120 employees and trainees, it combines technical maintenance, IT/CAFM infrastructure services, commercial tenant administration, cartography, and energy and project management under a single umbrella.

The company operates an integrated service portfolio across six core lines: Technical Services (building operations, maintenance, inspections, warranty tracking, 24/7 emergency response), IT Services (infrastructure planning, 1st-level support, building-technology networks), Commercial Services (procurement, contract and rental administration, financial accounting, cost allocation), Cartography (site plans, geoinformation systems), Energy and Project Management (modernization project steering, energy audits, sustainability upgrades), and a web-based CAFM helpdesk platform branded smart.IO that routes service requests to responsible staff and tracks resolution status. Technology deployment is operational rather than cutting-edge: the smart.IO system is positioned as a service management and ticket-tracking tool rather than an AI-driven maintenance platform.

The business model is managed-services B2B with sales-led direct engagement, custom-negotiated contract pricing, no public pricing, and revenue derived from multi-year facility management agreements. Customers include federal research bodies (Bundesanstalt für Materialforschung und -prüfung, Deutsche Gesellschaft für Zerstörungsfreie Prüfung), high-tech industrial firms (Rohde & Schwarz Cybersecurity, Bruker Nano, AEMtec, FUSS-EMV), real estate developers (Europa Center AG), and the various specialized research and innovation centers at Adlershof (ZBU, ZIM, ZMM, ZPO, ZPV, CHIC, FUBIC). The company is ISO 9001:2015 certified by DEKRA and is an IHK Berlin certified training partner, but does not advertise technology-driven pricing or subscription-style revenue lines beyond its traditional services.

Name

WISTA.Service

Legal name

WISTA.Service GmbH

Website

https://wista-service.de

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

WISTA.Service GmbH provides technical and commercial facility management for ~100 buildings and 350,000+ m² of floor space at Berlin Adlershof Technology Park and other Berlin scientific sites, serving research institutions, technology firms, and property developers under multi-year managed service contracts.

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Facilities Support Services (561210)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

akta.pro secondary industries

HVAC & Industrial Ventilation (Chillers, AHUs, Exhaust, Filtration) (EUAEAFAE), Fire & Life Safety Services (Inspection/Testing/Sprinklers/Alarms) (IMAIAAAI)

Keywords

• Facility management services
• Building maintenance
• Commercial property management
• IT infrastructure services
• Energy management consulting

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Facility Management Services: Commercial and technical management services for buildings and properties at technology parks, including property maintenance, building area care, laboratory and clean room maintenance, tenant administration, accounting, contract management, and IT infrastructure services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

WISTA.Service provides integrated technical and commercial facility management services for the Berlin Adlershof Technology Park and other scientific locations in Berlin. The company manages approximately 100 buildings and 350,000 m² of floor space, delivering building maintenance, laboratory and clean room care, IT infrastructure management, commercial administration (tenant management, accounting, contract management), cartography, and energy and project management services. Customers include research institutions, technology companies, and property developers at high-tech locations.

Product overview

WISTA.Service offers an integrated facility management portfolio comprising six core service areas: Technical Services (building technology, maintenance, emergency response), IT/CAFM Services (infrastructure management, 1st level support), Commercial Services (procurement, accounting, rental administration), Cartography (mapping, geoinformation systems), Energy and Project Management (project steering, energy optimization), and a Helpdesk Service Platform (smart.IO). These services are delivered as a unified offering for the Berlin Adlershof Technology Park and other scientific locations, covering approximately 100 buildings and 350,000 m² of floor space with around 120 employees.

Differentiator

Problem solved

Functional benefit

Products and services

• Technische Leistungen (Technical Services) Comprehensive building technology services including technical operations management, maintenance, inspection, repair, emergency response, and warranty tracking for buildings and facilities at Berlin Adlershof technology park and other Berlin scientific locations. Targeted at research institutions, technology companies, and property developers.
• IT-Leistungen (IT Services) IT infrastructure planning, installation, configuration, and maintenance services including 1st level support, IT administration, building technology network management, and coordination of external service providers for the WISTA Group and partners at Berlin scientific locations.
• Kaufmännische Leistungen (Commercial Services) Commercial building management including procurement and contract management, financial accounting, cost allocation, and rental administration services for properties and tenants at Berlin Adlershof and other Berlin scientific locations.
• Kartografie (Cartography) Mapping and graphic services for planning, construction, and sales including overview/site plans, contract document maps, presentation materials, and geoinformation systems for property management at Berlin Adlershof.
• Energie- und Projektmanagement (Energy and Project Management) Project management, energy consulting, and optimization services including project steering for complex building modernization, energy audits, sustainable building upgrades, and compliance with latest technology standards for properties at Berlin Adlershof and other scientific locations.
• Helpdesk / smart.IO Web-based service platform (smart.IO CAFM system) for reporting problems and malfunctions, tracking processing status, and a 24/7 emergency hotline for issues outside regular working hours. Used by tenants and clients at Berlin Adlershof Technology Park and other Berlin scientific locations.

Quantifiable outcome

• Award-winning buildings and research laboratories with globally unique standards
• +2 more outcomes

Named customers20 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

One partnership is on record.

• WISTA Management GmbHcoreStrategic or Co-development PartnerParent company and sole shareholder. WISTA.Service is a wholly-owned subsidiary providing facility management services for properties owned and managed by WISTA Management at Berlin Adlershof Technology Park and other locations.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Dussmann Group: One of Germany's largest facility services and building technology providers, covering hard and soft services for commercial, public, and research properties. Broad incumbent with overlapping technical FM capabilities and a much larger national footprint.
• Wisag Industrie Service: Major German facility management and industrial services group delivering technical building management, infrastructure, and energy services nationwide — overlaps WISTA.Service's hard-services FM scope at significantly greater scale.
• Apleona Germany: Germany-headquartered integrated facility management and real estate services provider serving corporate, public, and research clients — competes for the same technical FM and energy management mandates as WISTA.Service at a national level.
• Strabag Property and Facility Services: Property and facility services arm of the Strabag construction group, offering technical and commercial building management across Germany — directly comparable technical FM scope for commercial and institutional properties.
• ISS A/S: Global integrated facility services provider with significant German operations across technical, cleaning, and support services — competes broadly for outsourced FM contracts of similar type.
• Piepenbrock Facility Management: Family-owned German facility services and security provider with broad technical and infrastructural FM offerings for commercial and institutional clients across Germany.
• Hochtief Facility Management (now Apleona): Construction-major-affiliated FM operator providing integrated building management for offices, research, and infrastructure properties — comparable technical FM and energy management services portfolio.
• Bilfinger Engineering & Maintenance: Industrial services and FM provider active in Germany, delivering technical building management, energy, and maintenance for industrial and commercial clients — overlaps with WISTA.Service's technical operations and energy services.

Direct peers

• Gegenbauer Services: Berlin-headquartered integrated facility management provider offering technical, commercial, and infrastructural FM services across Germany — directly comparable to WISTA.Service in geography, scope, and customer segments (corporate and institutional real estate).

Emerging players

• Stadtwerke/Campus FM Operators (e.g., Charité CFM, Berlin): Specialized facility management providers tied to specific Berlin/Brandenburg scientific or hospital campuses; comparable as small-to-mid scale specialists operating inside defined research clusters like WISTA.Service does at Adlershof.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/wista_update
• LinkedInlinkedin.com/company/wista-management-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WISTA.Service