Veterinary Emergency Centre

What Veterinary Emergency Centre does

Veterinary Emergency Centre (VEC) operates a single 24/7 veterinary clinic in Kennedy Town, Hong Kong, under the legal entity Hong Kong Catcare Limited. The clinic serves dog and cat owners in Hong Kong with a comprehensive service portfolio of over 20 offerings, anchored by round-the-clock emergency and critical care. Specialty services include internal medicine, surgery (including minimally invasive laparoscopic procedures), oncology, cardiology, dermatology, ophthalmology, dental care, and intensive care. Advanced on-site diagnostic imaging (CT and X-ray) supports complex case management. Complementary offerings include acupuncture, laser therapy, and end-of-life services such as home euthanasia.

VEC's business model is professional-services-based, generating revenue from consultation fees, emergency care charges, diagnostic tests, surgical procedures, and at-home visits. Pricing is partially disclosed (Daytime Emergency Consultation at $450) and follows a pay-as-you-go model. The go-to-market approach is direct-to-consumer, leveraging a physical storefront, phone, WhatsApp, and online booking, supplemented by home vet visits that extend reach to pet owners who prefer at-home care. Marketing emphasizes organic social (Facebook, Instagram) and educational blog content on pet health topics.

The clinic employs at least six veterinarians, including a Specialist in Small Animal Internal Medicine and dedicated emergency veterinarians, enabling continuous 24/7 coverage. The company has served 1,450+ clients over 5+ years and operates as a privately held Hong Kong private limited company with no disclosed funding, partnerships, or acquisitions.

Name

Veterinary Emergency Centre

Legal name

Hong Kong Catcare Limited

Website

https://vec.com.hk

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Veterinary Emergency Centre (VEC) is a 24/7 veterinary clinic in Kennedy Town, Hong Kong, serving pet owners with emergency care, primary care, specialty services, diagnostics, and home vet visits.

Ownership category

akta.pro rank

Product category

Veterinary Healthcare Services

NAICS

Veterinary Services (54194)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Veterinary Emergency & Critical Care Hospitals (HLAMACAA)

akta.pro secondary industries

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA), Veterinary Internal Medicine & Oncology Centers (HLAMACAD), Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro) (HLAMACAC)

Keywords

• Emergency veterinary services
• Veterinary clinic care
• Pet healthcare services
• Animal hospital services
• Specialty veterinary medicine

Headquarters

HQ city

Kennedy

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Veterinary Consultation and Treatment Fees: Revenue generated from consultations, examinations, diagnostic tests, treatments, and medical procedures for pets.
2. Emergency Care Services: Fees for 24/7 emergency veterinary services including overnight and holiday care.
3. Home Vet Services: At-home veterinary visits including vaccinations, euthanasia, and general consultations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Veterinary Emergency Centre (VEC) operates a 24-hour emergency and critical care veterinary clinic in Kennedy Town, Hong Kong. The clinic provides comprehensive pet healthcare services including primary care, surgery (general and minimally invasive), internal medicine, oncology, cardiology, dermatology, ophthalmology, dental care, and advanced diagnostic imaging (CT and X-ray). VEC also offers home vet visits, vaccinations, parasite control, blood transfusion, complementary therapies (acupuncture, laser therapy), and end-of-life services such as home euthanasia.

Product overview

Veterinary Emergency Centre (VEC) is a Hong Kong-based veterinary clinic providing a comprehensive portfolio of over 20 pet healthcare services. The core offering centers on 24-hour emergency and critical care, supported by primary care and wellness programs. Specialty services include surgery (general and minimally invasive), internal medicine, oncology (cancer treatment), cardiology, dermatology, ophthalmology, and dental care. Diagnostic capabilities include CT imaging and X-ray services. VEC also offers home vet visits, acupuncture, laser therapy, and complementary services such as vaccination, parasite control, blood transfusion, and travel health certificates. The clinic provides end-of-life care including home euthanasia services, and specialty care for kidney disease and preventive wellness for puppies, kittens, and adult pets.

Differentiator

Problem solved

Functional benefit

Products and services

• 24-Hour Emergency Care
• Primary Care Service
• Internal Medicine
• Home Vet
• Surgery
• Minimally Invasive Surgery
• Intensive Care
• Cancer Treatment
• Cardiology
• Pet Kidney Disease Service
• Dermatology
• Ophthalmology
• Dental
• CT & X-ray Imaging
• Puppy and Kitten Wellness
• Adult Dog and Cat Wellness
• Acupuncture
• Laser Therapy
• Neutering and Spaying
• Vaccination
• Parasite Control
• Blood Transfusion
• Travel Health Certificates
• Home Pet Euthanasia
• Pet Microchipping

Quantifiable outcome

• 1450+ happy clients served
• +2 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves5 records

Expansion highlights8 records

Direct peers

• Dr. Hugh's Veterinary Hospital: Hong Kong veterinary hospital providing emergency and specialty care for companion animals. Operates in the same city and overlaps with VEC's emergency and specialty service lines.
• Veterinary Specialty Hospital (VSH) Hong Kong: Hong Kong-based specialty and emergency veterinary hospital offering multi-specialty services (internal medicine, surgery, oncology, cardiology) with 24-hour emergency capability. Direct overlap with VEC on specialty and emergency offerings in the same city.
• Animal Medical Centre (AMC) Hong Kong: Long-established Hong Kong veterinary hospital providing 24-hour emergency, specialty, and primary care services. Directly comparable business model and geographic market to VEC.
• Creature Comforts Veterinary Clinic & Hospital (Hong Kong): Hong Kong veterinary group offering primary care, surgery, and emergency services. Comparable service mix and target customer base (Hong Kong pet owners) to VEC.
• Pets Central: Multi-clinic Hong Kong veterinary group offering general practice, surgery, and emergency services. Comparable as a Hong Kong-based multi-service veterinary operator competing for the same pet owner segment.

Broad incumbents

• BluePearl Veterinary Partners: Large US-based network of specialty and emergency veterinary hospitals offering 24-hour ER, oncology, internal medicine, surgery, and imaging. Comparable specialty/emergency operating model though at much larger scale.
• VCA Animal Hospitals (Mars Petcare): Major US veterinary hospital network (owned by Mars Petcare) operating general practice, specialty, and emergency clinics. Useful as a benchmark for specialty clinic operating model and economics at scale.

Regional players

• SPCA (Hong Kong) Veterinary Services: Hong Kong SPCA operates veterinary clinics providing primary and some emergency care to companion animals in the same geography, competing for overlapping pet owner demand though with a non-profit orientation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/vec.vethk
• Instagraminstagram.com/vec.vethk
• LinkedInlinkedin.com/company/vechk

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Veterinary Emergency Centre