Civil Status And passport Department

What Civil Status And passport Department does

The Civil Status and Passport Department (CSPD) is a government department under the Ministry of Interior of the Hashemite Kingdom of Jordan, holding exclusive statutory authority over civil registration, national identity issuance, and passport services for Jordanian citizens, legal residents, and the Jordanian diaspora. CSPD operates through a network of 50+ branch offices spanning all 12 governorates — including a 24/7 passport office at Queen Alia International Airport and consular services through Jordanian embassies abroad — supplemented by the Sanad mobile application and an e-Services portal offering 25 electronic services. Its core products include Smart ID Cards with biometric capture (fingerprints, iris scan, blood type), ICAO-compliant electronic passports with embedded chips, digital identity credentials with full legal recognition as of 2026, vital event certificates (birth, marriage, death, divorce, family records), and the Family Book civil registration document. The department issues approximately 15,000 protected official documents daily.

CSPD's underlying technology stack consists of a national digital identity infrastructure, biometric-enabled smart card systems, an electronic passport system compliant with ICAO Document 9303 standards, and an integrated government civil status database. It integrates with eFawateercom for electronic payments, Jordan Post for document delivery, the Tawasal unified government communications platform for citizen grievances, and the Ministry of Health for blood type data and the Public Security Department under a 2024 MOU. More than 2.2 million citizens had activated their digital identity by April 2026, and the department processes services with documented processing times as low as 1 hour 25 minutes for first-time ID issuance in specific cases.

The business model is a hybrid of government budget allocation plus nominal unit-based service fees denominated in Jordanian Dinar. Service pricing includes 2 JOD for Smart ID Cards, 20-100 JOD for passports (varying by applicant category and urgency), 1 JOD per vital event certificate, 25 JOD express service surcharge, and 2.5 JOD Jordan Post delivery, with 10 JOD penalties for late applications. Address registration is free. As a state entity, CSPD does not have external shareholders, venture or private equity backing, or public market listing. Its customer base is segmented horizontally — Jordanian citizens (primary), legal residents, children of Jordanian mothers married to non-Jordanians, and Jordanian diaspora — all of whom require civil documentation services by legal mandate.

Name

Civil Status And passport Department

Legal name

Civil Status And Passport Department (دائرة الأحوال المدنية والجوازات)

Website

https://cspd.gov.jo

Company type

Private

Founded year

1921

Operating status

Operating

Headcount range

1–10 employees

Short description

The Civil Status and Passport Department is a Jordanian government entity under the Ministry of Interior that exclusively issues civil IDs, electronic passports, and vital event certificates for citizens, residents, and the diaspora via 50+ offices and the Sanad digital platform.

Ownership category

akta.pro rank

Product category

Government Civil Registration and Identity Services

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921)

akta.pro industry

PRIMARYHLAJAJAA

Vital Records & Civil Registration (Birth/Death/Fetal Death Certificates)

Healthcare & Life Sciences/Public Health, Government & Regulators/Health Statistics, Vital Records & Population Health Analytics

SECONDARYTHALAPAB

Passport & Identity Document Management

Travel & Hospitality/Travel Technology & Distribution Services/Travel Document and Compliance Solutions

SECONDARYHDADAAAF

Identity Verification & Proofing (IDV, KYC, Biometrics)

Hardware, Technology & Telecom/Cybersecurity/Identity & Access Management (IAM)

Keywords

• Civil registration services
• Passport issuance
• Digital identity
• Smart ID cards
• Vital records certificates

Headquarters

HQ city

Amman

HQ country

Jordan

HQ region

Middle East

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Service Fees: Revenue generated from service fees charged for civil documentation services including passport issuance/renewal, smart ID cards, family books, and various certificates. Fee structure varies by service type and urgency.
2. Government Budget Allocation: Operational funding from the Jordanian government budget as a public sector department providing essential government services.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

The Civil Status and Passport Department is the Jordanian government authority responsible for civil registration, identity documentation, and passport services. It issues Smart ID Cards, Electronic Passports, Family Books, and digital certificates for vital events (birth, marriage, death, divorce), and operates a Digital Identity system legally recognized as equivalent to the physical smart ID. Services are delivered through 50+ branch offices across 12 governorates, an e-Services portal, and the Sanad mobile application.

Product overview

Civil Status And Passport Department offers a unified portfolio of civil registration and identity services combining physical documentation with digital platforms. The core offerings include Smart ID Cards, Electronic Passports, and Digital Identity verification, supported by the Sanned App for digital certificate delivery. The e-Services Portal enables online transactions for passport services, vital records certificates (birth, marriage, death), Family Book issuance, and Declared Address registration. All services integrate with eFawateercom for electronic payments and Jordan Post for document delivery.

Differentiator

Problem solved

Functional benefit

Brands

• Sanad Application (تطبيق سند): Digital certificates application for obtaining vital events certificates electronically

Products and services

• Smart ID Card (البطاقة الذكية) National smart ID card containing biometric data including fingerprints, iris scan, and blood type, used by Jordanian citizens and residents for identity verification and accessing government services. Fee: 2 JOD for initial issuance.
• Electronic Passport (جواز السفر الإلكتروني) Electronic passport with embedded chip compliant with ICAO 9303 standards, issued electronically through the e-services portal or acceptance windows at department offices. Fees range from 20-100 JOD depending on applicant category.
• Digital Identity (الهوية الرقمية) A digital representation of the physical smart ID card that serves as an official electronic identification document with the same legal standing as the physical card for all government and private sector transactions. Over 2.2 million citizens have activated their digital identity.
• Sanned/Sanad App (تطبيق سند) Mobile application for obtaining digital certificates of vital statistics including birth, marriage, divorce, death certificates, and family records through electronic channels.
• Digital Certificates (الشهادات الرقمية) Digitally issued certificates for vital events including birth registration, marriage registration, death registration, divorce registration, and family records. Fee: 1 JOD per certificate.
• Family Book (دفتر العائلة) Family registration book issued for families where both spouses hold smart ID cards, serving as the primary civil registration record for families. Fee: 2 JOD plus 10 JOD penalty if issued 90+ days after marriage.
• Declared Address Service (العنوان المصرح به) Electronic service for registering and updating authorized residential addresses used for judicial, administrative, and financial notifications from government entities. Free for registration; 10 JOD penalty for changes not declared within 30 days.
• ID Card for Children of Jordanian Women (بطاقة أبناء الأردنيات) Identification card issued to children of Jordanian women married to non-Jordanians, providing legal identification and residence documentation. Processing time: 1 hour 25 minutes for first-time ID card.
• e-Services Portal (البوابة الإلكترونية) Comprehensive electronic services portal offering 25 electronic services including passport issuance and renewal, digital certificate requests, account registration, and declared address updates.

Quantifiable outcome

• Over 2.2 million citizens activated digital identity for online government transactions
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Public Security Department (الأمن العام)coreStrategic or Co-development Partner · 3 December 2024MOU signed between Public Security Department and Civil Status Department to enhance cooperation, coordinate services, improve quality of procedures, and provide an advanced service environment that saves time and effort for citizens. The partnership includes electronic linking between the two departments to facilitate procedures.
• Sanad Application (تطبيق سند)coreTechnology or IntegrationPartnership enabling digital certificate services through the Sanad mobile application, allowing citizens to obtain birth, death, marriage, and divorce certificates electronically. The app serves as a unified government services platform.
• Jordan Post (البريد الأردني)minorChannel Partner/ Reseller/ DistributorDocument delivery partnership allowing citizens to receive issued civil documents through Jordan Post delivery services for a fee of 2.5 JOD per delivery.
• Ministry of InteriorcoreStrategic or Co-development PartnerGovernment ministry providing residency permits and personal numbers for foreigners, coordinate on security approvals, and share data for civil status verification.
• Ministry of HealthminorStrategic or Co-development PartnerProvides blood type testing for smart ID card applications and medical certifications required for civil documentation.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Saudi General Directorate of Passports (Jawazat): Saudi Arabia's passport and civil documentation authority under the Ministry of Interior, structurally analogous to CSPD as a fellow Ministry of Interior entity issuing passports, residency permits, and digital identity credentials across a Gulf kingdom.
• NADRA (National Database and Registration Authority, Pakistan): Pakistan's national civil registration, smart ID (NADRA CNIC/ID card), and e-passport authority. Comparable as a sovereign identity and civil registry operator that has scaled smart card national ID, digital identity, and ICAO-compliant e-passport programs.
• Estonian e-Governance / Population Register: Estonia's national population register and digital identity infrastructure (e-Residency, digital ID). Comparable as the canonical national-level digital identity and civil registration system, often cited as the global benchmark for fully digital government-to-citizen identity services.
• Egyptian Ministry of Interior - Civil Status Authority: Egypt's national civil registry and passport issuing authority under the Ministry of Interior. Comparable as a fellow Arab-world sovereign entity responsible for national ID cards, passports, and vital event registration.
• UAE Federal Authority for Identity and Citizenship (ICA): UAE's national identity, citizenship, and passport agency. Directly comparable as a Gulf-region sovereign civil registration and passport authority that has executed a similar digital identity transformation (Emirates ID) and operates ICAO-compliant biometric travel documents.
• Israel Population and Immigration Authority (PIBA): Israel's agency for civil registration, identity cards, passports, and population registry. Comparable as a Middle East national civil registry/passport authority operating biometric ID cards and Teudat Zehut smart identification.

Broad incumbents

• IDEMIA: Global identity technology vendor providing biometric ID cards, e-passports, and identity verification solutions to governments worldwide. Comparable as the underlying technology supplier (smart cards, ICAO chips, biometric capture) that powers programs similar to CSPD's smart ID and e-passport.
• Thales Group (Digital Identity & Security): Thales provides government-issued e-passports, biometric ID cards, and digital identity platforms, including identity verification infrastructure. Comparable as a large incumbent vendor whose portfolio directly overlaps with CSPD's core technology stack (ICAO e-passport, smart card, identity verification).
• Veridos: Veridos (joint venture of Giesecke+Devrient and Bundesdruckerei) supplies e-passports, ID cards, and integrated identity management systems to governments. Comparable as a specialist supplier of the same ICAO-compliant passport and biometric smart ID infrastructure CSPD operates.

Emerging players

• HID Global: HID provides government-to-citizen identity solutions including secure polycarbonate ID cards, e-passport components, and biometric verification systems. Comparable as a specialist provider of physical and digital identity credentials and identity verification technology used by civil registration agencies like CSPD.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Cspdgov_jordan
• YouTubeyoutube.com/channel/UCvyv0rj4bvfxjFdcI-GN5Tg
• Facebookfacebook.com/CSPD.JO

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Civil Status And passport Department