Papua New Guinea Department of Information and Communications Technology

What Papua New Guinea Department of Information and Communications Technology does

The Papua New Guinea Department of Information and Communications Technology (DICT) is the lead government agency responsible for Papua New Guinea's national digital transformation, operating under the Digital Government Act 2022 and the National ICT Act 2009. DICT designs, builds, and coordinates the country's Digital Public Infrastructure (SevisPNG), comprising SevisPass (national biometric digital ID), SevisWallet (mobile credential wallet), SevisDEx (secure cross-government data exchange), SevisPortal (citizen services portal), SevisPay (digital payments), and the AWS-based Government Cloud platform mandated for all national and provincial public bodies. The department also enforces 8 mandatory Government Digital Standards covering Cloud, Data Center, Data, Digital ID, E-Payment, ICT Procurement, ISP, and Social Media, and leads the National Cyber Security Centre and SIM registration regulatory framework through NICTA.

DICT serves 10M+ PNG citizens (addressing a 60-70% unbanked population and targeting 70%+ mobile penetration), all national and provincial government agencies, and an expanding ecosystem of relying partners including telecommunications operators (Telikom PNG), banks (MiBank), superannuation (NASFUND), professional bodies (CPAPNG), MSMEs, and universities. As a government department, DICT is funded through national budget appropriations and development partner support — including USD $120M (Pukpuk Connectivity Initiative), US$30M (US Government satellite program), and K9.5M (Australia for SevisDEx and Protective DNS). The go-to-market motion is policy-led: DICT drives adoption through mandatory digital standards, a national Digital Transformation Officer network embedded in each agency, public consultations on draft policies, and strategic partnerships with sovereign partners (Australia, USA, China/Tsinghua, ITU/ITI) and global technology vendors (AWS, Oracle, Starlink). The department is itself undergoing major structural reform under NEC Decision 252/2020, with the Draft National Sovereign AI and Digital Transformation Strategy proposing creation of a new Department of Digital Transformation and Artificial Intelligence and the Kumul Digital Infrastructure Holding Company.

Name

Papua New Guinea Department of Information and Communications Technology

Legal name

Department of Information and Communications Technology

Website

https://ict.gov.pg

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

51–100 employees

Short description

The Papua New Guinea Department of Information and Communications Technology (DICT) is the lead government agency driving national digital transformation, operating the SevisPNG Digital Public Infrastructure — including SevisPass digital ID, SevisWallet, SevisDEx data exchange, and the AWS-based Government Cloud — to serve 10M+ citizens, all government agencies, and an expanding partner ecosystem.

Ownership category

akta.pro rank

Product category

Government Digital Infrastructure

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921), Regulation and Administration of Communications, Electric, Gas, and Other Utilities (92613)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

Public Sector & Government ERP (HDAEAEAG), Digital Policy, Data Governance & Cybersecurity Standards Cooperation (BPADANAH)

Keywords

• Government digital infrastructure
• National digital identity
• E-government services
• Public sector cloud
• Cybersecurity coordination

Headquarters

HQ city

Lae

HQ country

Papua New Guinea

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Government Budget Allocation: DICT is a government department funded through national budget allocations. The department drives digital transformation policy and infrastructure development funded by government appropriations and development partner support.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

The Department of Information and Communications Technology (DICT) is the lead government agency in Papua New Guinea responsible for national digital transformation. It delivers the SevisPNG Digital Public Infrastructure program comprising SevisPass (national biometric digital ID), SevisWallet (mobile credential wallet), SevisDEx (secure data exchange), and SevisPortal (citizen services portal), along with a sanctioned Government Cloud (AWS-based) platform and shared e-government systems (e-Recruitment, e-Procurement, e-Budget, e-HR, e-Finance) for national and provincial government bodies.

Product overview

DICT leads Papua New Guinea's digital transformation as a government department providing public-facing digital infrastructure and services. The core SevisPNG Digital Public Infrastructure ecosystem includes SevisPass (national digital identity with biometric authentication), SevisWallet (mobile credential wallet and payments app), SevisDEx (secure data exchange platform), and SevisPortal (citizen services portal). Supporting e-Government systems include e-Recruitment, e-Procurement, e-Budget, e-HR, and e-Finance as part of a single enterprise architecture. Government Cloud provides cloud hosting infrastructure for national and provincial government bodies. The product portfolio enables secure identity verification, trusted data sharing, digital payments, and streamlined government service delivery aligned with the Digital Government Act 2022 and Digital Government Plan 2023-2027.

Differentiator

Problem solved

Functional benefit

Brands

• SevisPass: National digital ID platform enabling secure identity verification and authentication for citizens
• SevisWallet
• SevisDex
• SevisPay
• SevisPortal
• Government Cloud (GovCloud)
• SevisPNG

Products and services

• SevisPass Papua New Guinea's national digital identity platform providing biometric digital ID for citizens, enabling secure authentication and identity verification across government and private sector services including banking, SIM registration, and government procurement.
• SevisWallet Mobile application for holding and presenting trusted digital credentials including digital banking with MiBank, mobile credit top-up, and integration with SevisPass for eKYC identity verification; available on iOS App Store and Google Play Store.
• SevisDEx (Sevis Data Exchange) Secure interoperability platform connecting registries and digital services, enabling consent-based data exchange across government systems and relying partners including telcos, banks, and financial institutions.
• SevisPortal Government services portal providing citizen-centric access to digital government services, aligned with the Digital Government Act 2022.
• Government Cloud (GovCloud) AWS-based cloud infrastructure for National and Provincial Government bodies to host or deploy ICT solutions, mandated under Digital Government Act 2022 Part III, featuring Government Domain Name Hosting, Virtual Private Cloud, Website Hosting, Email Hosting, SaaS, PaaS, DaaS, and Disaster Recovery Services.

Quantifiable outcome

• 60-70% unbanked population targeted for financial inclusion through SevisWallet integration
• +2 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Transparency International PNG (TIPNG)coreStrategic or Co-development Partner · 22 June 2026Partnership for validation of National Right to Information (RTI) Policy, promoting transparency and combating corruption.
• Australia (Department of Foreign Affairs and Trade)coreStrategic or Co-development Partner · 11 June 2026Strategic digital partnership including K5 million for SevisDEx, K4.5 million for Protective DNS, Pacific Digital and AI Principles development, updated MoU on cyber cooperation, and co-hosting Digital Transformation Summit 2026.
• International Training Institute (ITI)coreStrategic or Co-development Partner · 10 June 2026Five-year MOU to strengthen cooperation in AI, ICT skills development, training, research, and digital innovation. Focus on curriculum enhancement, internships, corporate training, and joint AI-driven use case development.
• MSME CouncilcoreStrategic or Co-development Partner · 4 May 2026MoU to integrate MSME membership database with SevisPass for efficient registration, data protection, and digital cross-border trading platform connecting PNG MSMEs with APEC economies.
• Certified Practising Accountants PNG (CPAPNG)coreStrategic or Co-development Partner · 1 May 2026MoU for biometric electronic voting platform, automated membership enrollment, CPD registration, and ICT infrastructure upgrades aligned with national ICT standards.
• Starlink (SpaceX)coreTechnology or Integration · 29 April 2026Licensed satellite internet provider to complement existing mobile and fixed broadband infrastructure, expanding connectivity to rural and underserved communities.
• NASFUNDcoreTechnology or Integration · 23 February 2026MoU for SevisPass and SevisWallet integration enabling digital membership credentials, secure identity verification for superannuation services.
• China (Tsinghua University)minorStrategic or Co-development Partner · 2 June 2025AI capacity building workshop attended by PNG delegates, exploring partnerships with Tsinghua and Chinese tech hubs for AI development under PNG's High-Level AI Strategy.
• Telikom PNGcoreStrategic or Co-development PartnerMoU signed to accelerate digital modernization through joint infrastructure development focusing on Digital Public Infrastructure, digital identity systems, e-government services, and connectivity expansion nationwide.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS provides cloud infrastructure for Government Cloud Platform, enabling 300+ AWS services for SaaS, PaaS, DaaS deployments.
• CyberCXminorImplementation/ SI/ Consulting PartnerFacilitating Cyber War Game exercises with NCSC to strengthen national cyber readiness.
• ABC International DevelopmentminorStrategic or Co-development PartnerPartnership through Media Development Initiative (MDI) for bridging gender gap in ICT.
• National Cyber Security Centre (NCSC)coreOthersDICT leads cybersecurity coordination through NCSC, establishing National CERT and cyber resilience frameworks.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• GovTech Singapore: Singapore's lead agency for digital government, operating Singpass (national digital ID) and the MyInfo platform plus a whole-of-government cloud and e-services stack. Closely comparable as a national digital government agency delivering identity, data exchange, and e-government portals under a single mandate.
• NADRA Pakistan: Pakistan's national database and registration authority issuing biometric IDs and enabling citizen services, KYC, and SIM registration. Comparable as a sovereign biometric digital ID backbone integrated with banks, telcos, and government services.
• Saudi Digital Government Authority / Absher: Operates the Absher national digital identity and government services platform for Saudi Arabia. Comparable as a national digital ID plus citizen services portal spanning multiple ministries, with mandatory use cases for citizens and residents.
• UAE Digital Government Authority: Federal authority leading the UAE's national digital government transformation, including unified digital identity and e-service portals. Comparable in mandate as a central authority coordinating digital standards, platforms, and service delivery across government entities.
• Estonia Information System Authority (RIA): Operates Estonia's X-Road data exchange layer, e-ID, and national cybersecurity frameworks as the backbone of e-Estonia. Direct architectural parallel to SevisPass, SevisDEx, and DICT's NCSC coordination role for a small-population sovereign digital infrastructure.

Broad incumbents

• Unique Identification Authority of India (UIDAI / Aadhaar): Operates Aadhaar, the world's largest biometric national digital ID at 1.3B+ scale. Comparable as the sovereign biometric identity foundation, KYC enablement for banks/telcos, and data exchange rails, though Aadhaar is a single-purpose identity authority rather than a whole-of-government digital agency.
• UK Government Digital Service (GDS): Operates GOV.UK, gov.uk identity assurance, and cross-government digital standards. Comparable as a broader incumbent digital government agency setting standards and shared platforms, though the UK operates from a higher baseline of digital maturity.

Emerging players

• Tanzania e-Government Authority (eGA): Tanzanian authority coordinating national e-government, digital identity (NIDA), and shared government infrastructure. Comparable as an emerging-market whole-of-government digital agency with similar mandate to deliver DPI and shared services.
• Kenya Ministry of ICT and the Digital Economy / eCitizen: Kenya's national eCitizen portal paired with the National Digital Master Plan and Huduma Namba identity program. Comparable as an emerging-market digital government identity and e-services platform targeting financial inclusion and citizen service delivery.
• Rwanda Irembo: Rwanda's national e-government platform providing citizens a single portal for government services. Comparable as an emerging-market e-government and digital identity platform focused on financial inclusion and service accessibility.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@pngdepartmentofict8750
• Facebookfacebook.com/pngdepartmentofict
• LinkedInlinkedin.com/company/p-n-g-department-of-communication-information-technology-and-energy
• TikToktiktok.com/@pngdepartmentofict

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Papua New Guinea Department of Information and Communications Technology