Agenția Națională pentru Ocuparea Forței de Muncă

What Agenția Națională pentru Ocuparea Forței de Muncă does

Agenția Națională pentru Ocuparea Forței de Muncă (ANOFM) is the statutory national employment agency of the Republic of Moldova, subordinated to the Ministry of Labor and Social Protection and operating under Law 105/2018 and Government Decision 990/2018. Founded in 1991, the agency delivers public employment services across all administrative territories of Moldova through a central apparatus and 35 territorial subdivisions (STOFM), supplemented by mobile teams serving rural areas and integration with Unified Public Service Centers (CUPS). Its mandate covers job placement, unemployment registration and insurance, vocational training, career counseling, labor migration management, and labor market data collection, with all services provided free of charge to citizens, employers, and migrants.

ANOFM's product portfolio comprises an interconnected digital ecosystem: the angajat.md job portal for vacancy and CV posting, the e-iss.anofm.md electronic unemployment registration system with digital signature capability, the cariera.anofm.md career guidance platform integrating the Cognitrom Career Planner for skills assessment, the 'e-Zilier' information system for seasonal worker management, the 'Jobless' internal labor market management system, and the Labor Market Observatory (Observatorul pieței muncii) for labor statistics and performance management. In April 2025 the agency launched the Voucher-based Professional Training Platform (Platforma Voucher pentru formarea profesională a șomerilor) for free vocational training delivery. Non-digital services include the toll-free call center (0 8000 1000), active employment measures (employer subsidies, workplace adaptation grants covering 50-75% of costs, entrepreneurship startup grants up to 80% of costs capped at 20 average salaries, mobility incentives), unemployment insurance benefits at 40% of insured income for 5-9 months, and pre-dismissal services.

The agency's business model is non-commercial: it is entirely funded through the Moldovan state budget for employment promotion, labor migration, and unemployment insurance, with no fee-for-service revenue. Distribution is hybrid: direct in-person service through 35 territorial offices, digital self-serve through multiple portals, and toll-free inside-sales through the call center. Customer segments are the Moldovan working-age population (job seekers), Moldovan employers (angajatori), Moldovan emigrant workers covered by bilateral agreements with Israel, Germany, and Bulgaria, and foreign workers authorized to work in Moldova. Leadership is exercised by a Tripartite Council (Consiliul tripartit) representing government, trade unions, and employers' confederations, and the agency is currently directed by Raisa Dogaru (Director since 2016) and Natalia Cheruneț (Deputy Director).

Name

Agenția Națională pentru Ocuparea Forței de Muncă

Legal name

Agenția Națională pentru Ocuparea Forței de Muncă

Website

https://www.anofm.md

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

ANOFM is Moldova's statutory national employment agency under the Ministry of Labor and Social Protection, delivering free job placement, unemployment insurance, vocational training, career counseling, and labor migration services through 35 territorial offices and a digital ecosystem serving job seekers, employers, and migrants.

Ownership category

akta.pro rank

Product category

Public Employment Services

NAICS

Employment Placement Agencies (561311), Administration of Human Resource Programs (9231)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Global Mobility, Immigration & Relocation (BPACAPAN)

akta.pro secondary industry

Core HR & HRIS (BPACAPAA)

Keywords

• Public employment services
• Job placement services
• Unemployment insurance
• Career counseling
• Labor market information

Headquarters

HQ city

Chisinau

HQ country

Moldova

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Funding: ANOFM is a government administrative authority under the Ministry of Labor and Social Protection. As a public institution, it is funded through the state budget for employment promotion, labor migration, and unemployment insurance programs. No commercial revenue generation.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

ANOFM is Moldova's national employment agency delivering job placement, career counseling, vocational training referrals, unemployment insurance administration, and labor migration services. It operates a central apparatus and 35 territorial subdivisions across all administrative regions, providing free services to job seekers, employers, and migrant workers through in-person offices and digital channels.

Product overview

Agenția Națională pentru Ocuparea Forței de Muncă (ANOFM) is Moldova's national employment agency operating under the Ministry of Labor and Social Protection. The organization provides a comprehensive portfolio of employment services including job placement, professional training through voucher programs, unemployment insurance, and labor migration support. The digital ecosystem comprises multiple integrated platforms: the angajat.md job portal, cariera.anofm.md career guidance system, e-iss.anofm.md online registration platform, the Jobless automated information system, and the e-Zilier seasonal worker management system. ANOFM operates through 35 territorial subdivisions nationwide and a call center, offering services including labor market information, career counseling, job mediation, professional rehabilitation, and pre-dismissal services—all provided free of charge.

Differentiator

Problem solved

Functional benefit

Products and services

• Portalul locurilor de muncă (angajat.md) - Job Portal Online portal for posting job vacancies and uploading CVs, connecting Moldovan employers with job seekers. Managed by ANOFM as a core digital channel.
• Cariera ANOFM (cariera.anofm.md) - Career Guidance Platform Career guidance portal providing career testing, self-assessment tools, and professional counseling services through the integrated Cognitrom Career Planner platform.
• Online Unemployment Registration System (e-iss.anofm.md) Online system allowing individuals to register for unemployment status electronically using digital signature, with integrated case management for the unemployment registration process.
• Labor Market Observatory and Performance Management Observatory providing labor market data, statistics, forecasts, and performance management information for policy makers, researchers, and the public.
• Sistemul Informațional "e-Zilier" - Seasonal Worker Information System Information system for seasonal worker (zilieri) management ensuring legal work, proper documentation, and protection of seasonal workers' rights in Moldova.
• ANOFM Call Center (Centrul de apel) Free national call center providing information and support about employment services, accessible at toll-free number 0 8000 1000, Monday through Friday 8:00-17:00.
• Voucher-Based Professional Training Courses Free professional training courses for unemployed persons funded through a voucher system, with monthly stipends equal to 35% of the average salary during training.
• Unemployment Insurance (Asigurarea de șomaj) Unemployment insurance program providing financial assistance for 5 to 9 months to eligible unemployed persons, calculated at 40% of average insured monthly income.
• Active Employment Measures Active employment measures including job subsidization, workplace creation and adaptation support, labor mobility stimulation incentives, and employer hiring subsidies including 50-75% reimbursement for hiring persons with disabilities.
• Labor Migration Services (Migrația forței de muncă) Labor migration services facilitating legal employment abroad through bilateral agreements with Israel, Germany, and Bulgaria, plus migrant reintegration services for returning workers.
• Pre-Dismissal Services (Servicii de preconcediere) Pre-dismissal services provided to employees facing potential redundancy, including career counseling, retraining referrals, and job placement assistance before formal layoff.
• Mobile Teams (Echipe mobile ANOFM) Mobile service teams providing employment services in rural districts across Moldova, extending access to territorial subdivisions and Unified Public Service Centers (CUPS).

Quantifiable outcome

• Over 14,000 persons employed with STOFM support in 2026
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Congresul Autorităților Locale din Moldova (CALM)coreStrategic or Co-development Partner · 5 December 2023Cooperation agreement with CALM for collaboration on local employment initiatives and administrative modernization.
• MEC, ANOFM și CEDA (Soluții pentru tineri)coreStrategic or Co-development Partner · 25 October 2023Memorandum of Understanding for youth employment solutions project implementing activities for youth not in employment, education, or training (NEET).
• Serviciul de ocupare UcrainacoreStrategic or Co-development Partner · 18 January 2021Cooperation agreement for labor migration management and employment services between Moldova and Ukraine.
• Serviciul de ocupare LituaniacoreStrategic or Co-development PartnerCooperation agreement with Lithuania employment service for labor market modernization and best practices exchange.
• ANOFM RomâniacoreStrategic or Co-development PartnerCooperation protocol between Moldova and Romania national employment agencies for labor migration and employment policy exchange.
• GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit)coreStrategic or Co-development PartnerProject 'Promovarea angajării tineretului' funded by German Federal Ministry for Economic Cooperation and Development (BMZ), implementing youth employment initiatives in Moldova 2024-2026.
• Organizația Internațională a Muncii (OIM/ILO)coreStrategic or Co-development PartnerMultiple projects including youth employment promotion, social dialogue reactivation for COVID-19 response, and Local Employment Partnerships (LEP).
• PNUD Moldova (UNDP)coreStrategic or Co-development PartnerProject 'Integrarea Migrației în Dezvoltarea Locală (MIDL)' phases I-II (2015-2022) for migrant reintegration services through territorial employment offices.
• L&R Sozialforschung AustriaminorStrategic or Co-development PartnerLabor Market Modernization Project (2019-2022) funded by Austrian Federal Ministry of Labor for exchange of best practices between Austrian and Moldovan employment services.
• Serviciul Public Suedez pentru Ocuparea Forței de MuncăcoreStrategic or Co-development PartnerMultiple cooperation projects (2009-2014) for labor migration management, EURES, information systems development, and classification standards harmonization with EU.
• Keystone Moldova și Fundația Alături de Voi RomâniaminorStrategic or Co-development PartnerCross-border partnership for inclusive career guidance for persons with disabilities (2020-2022) in Moldova and Iași, Romania.
• Agenția de Guvernare ElectronicăcoreStrategic or Co-development PartnerGovernment Services Modernization Project for reengineering and digitizing the 'Job Seeker Registration' information system.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Agenția Națională pentru Ocuparea Forței de Muncă (Romania): Romania's national employment agency and ANOFM's named counterpart under their 2021 cooperation protocol. It runs an identical statutory mandate (employment mediation, unemployment insurance, EURES, labor migration) and is the closest functional peer due to shared legal tradition, language, and Moldovan-Romanian labor mobility.
• Arbetsförmedlingen (Swedish Public Employment Service): Sweden's national PES and a long-standing ANOFM development partner across multiple multi-year EU/SIDA-funded projects (2001-2014) covering information systems, EURES, and classification standards. The depth of historical cooperation makes it the most relevant comparator for ANOFM's modernization trajectory.
• State Employment Service of Ukraine: Ukraine's national PES and party to a 2021 cooperation agreement with ANOFM for labor migration management and employment services. It is a regional peer with a similar institutional mandate in a comparable transition-economy labor market context.
• Užimtumo tarnyba (Lithuanian Public Employment Service): Lithuania's PES and party to an ANOFM cooperation agreement on labor-market modernization and best-practice exchange. Comparable as a small EU member-state PES that has undergone recent modernization, providing a relevant post-EU-accession reference point.

Broad incumbents

• Bundesagentur für Arbeit (Germany): Germany's federal employment agency — a much larger incumbent PES operating the full German unemployment insurance and active labor market policy stack. Relevant as a benchmark for institutional scale, IT systems, and EURES integration that ANOFM's donor-funded modernization programs are targeting.
• Pôle emploi (France): France's national PES, a benchmark for integrated unemployment insurance plus placement operations. Relevant as a model for the kind of scaled, IT-intensive PES operation ANOFM is gradually moving toward under World Bank and EU-co-funded modernization.
• EURES (European Employment Services network): EU-coordinated job-mobility network in which ANOFM participates and which funds bilateral Moldovan-EU labor mobility programs. Relevant as the supranational platform that increasingly defines the EU-accession roadmap for ANOFM's cross-border placement services.
• ManpowerGroup: Global private-sector staffing and workforce solutions provider. Relevant as a private-sector incumbent operating in Moldova alongside ANOFM for commercial placements and demonstrating the model ANOFM is not designed to compete with on a commercial basis.

Others

• ILO Global Employment Services: International Labour Organization's employment services programs and policy frameworks — including Local Employment Partnerships (LEP), youth employment, and social dialogue projects that ANOFM has been directly implementing with ILO technical assistance. Relevant as an ecosystem policy/standards-setter.
• GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit): German development agency implementing the BMZ-funded 'Promovarea angajării tineretului' (Youth Employment Promotion) project with ANOFM for 2024-2026. Relevant as a key donor/technical-assistance counterparty and a proxy for the donor ecosystem that funds ANOFM's modernization roadmap.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCXoAsrhQ3DlHr9wJGmVRQAw/videos
• Facebookfacebook.com/anofm.md
• LinkedInlinkedin.com/company/anofm

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Agenția Națională pentru Ocuparea Forței de Muncă