Nelson Mandela Bay Municipality

What Nelson Mandela Bay Municipality does

Nelson Mandela Bay Municipality (NMBM) is a metropolitan municipality in the Eastern Cape province of South Africa, established in 2000 through the merger of the Port Elizabeth and Uitenhage municipalities. It serves approximately 1.2 million residents across Gqeberha (formerly Port Elizabeth), Kariega (formerly Uitenhage), and surrounding communities, employing over 10,000 staff. As a constitutionally mandated local government entity, it is the sole statutory provider of essential services including water supply and treatment, electricity distribution, sanitation, refuse collection, road infrastructure, public safety (metro police), disaster management, libraries, and spatial planning within its jurisdictional boundaries.

NMBM operates a multi-channel service delivery platform combining physical customer care centres (eight locations including Cleary Park, Motherwell, Uitenhage, and Korsten), an e-Services portal, IVR telephone payment system, NMBM mobile application on iOS/Android, banking-channel payment integration, and direct ward councillor engagement. Its technology infrastructure includes GIS for spatial data management, SCADA systems for electricity and water monitoring, e-Tracking for application status, and bulk water treatment capacity across six facilities (Nooitgedagt, Churchill, Loerie, Coega Kop, Kabah, Groendal), with Nooitgedagt alone producing up to 190 megalitres per day.

NMBM's revenue is generated through a diversified mix of municipal property rates (annual billing under the Local Government: Municipal Property Rates Act), usage-based electricity tariffs (inclining block structure), water and sanitation tariffs (consumption-based with drought restrictions possible), refuse collection fees (monthly fixed charges), sundry levies and regulatory surcharges, and one-time service connection fees, supplemented by intergovernmental grants from the National and Eastern Cape Provincial Government. The municipality operates as a regulated public entity accountable to elected council members, with the Executive Mayor as the highest political office and oversight from both provincial and national departments of cooperative governance.

Name

Nelson Mandela Bay Municipality

Legal name

Nelson Mandela Bay Municipality

Website

https://nelsonmandelabay.gov.za

Company type

Public

Founded year

2000

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Nelson Mandela Bay Municipality is a South African metropolitan municipality formed in 2000, serving approximately 1.2 million residents across the Eastern Cape with statutory monopoly delivery of water, electricity, sanitation, refuse removal, roads, and public safety services.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Municipal Contract Collection & Franchise Operations (BPALAAAH), Stormwater Management & MS4 Compliance Services (BPALAMAL), City/Municipal Public Health Departments (HLAJAAAC)

Keywords

• Municipal services
• Water and sanitation
• Electricity distribution
• Waste management
• Public infrastructure

Headquarters

HQ city

Cape Town

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Municipal Property Rates: Property rates levied on residential and commercial properties within the metro area based on assessed property values, reviewed annually per the Municipal Property Rates Act
2. Electricity Tariffs: Revenue from electricity distribution to residential and commercial customers, billed per consumption units (kWh)
3. Water and Sanitation Tariffs: Revenue from water distribution and sanitation services based on consumption and service connection type
4. Refuse Collection Fees: Charges for solid waste collection from residential and commercial properties
5. Rates Levies and Surcharges: Various levies including rates on properties, sundry charges, and regulatory fees
6. Service Connection Fees: One-time fees for new service connections including electricity, water, and sanitation

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Nelson Mandela Bay Municipality is a metropolitan municipality that provides essential public services to approximately 1.2 million residents and businesses within its jurisdiction, including water supply and treatment, electricity distribution, sanitation services, refuse collection, road infrastructure maintenance, public safety (metro police), disaster management, libraries, community facilities, and spatial planning. Service delivery is supported by an integrated digital platform encompassing the e-Services Portal, IVR account services, mobile application, GIS mapping, e-Tracking for applications, property valuations, and supplier/tender portals, alongside physical customer care centres across multiple wards.

Product overview

Nelson Mandela Bay Municipality operates as a metropolitan government entity providing comprehensive municipal services through both digital platforms and physical infrastructure. The digital portfolio centers on an e-Services Portal providing online access to account management, applications, tracking, and payments. Supporting platforms include GIS mapping, property valuations, supplier/ тендер systems, waste management portals, and specialized services for film and arts. The physical infrastructure operations encompass water treatment (Nooitgedagt, Churchill, Loerie, Coega Kop, Kabah, Groendal facilities), electricity distribution with loadshedding management, public transport (IPTS), disaster management, libraries, and community facilities. The municipality also maintains customer-facing IVR phone services and mobile app access. This represents a multi-channel service delivery model combining digital self-service with traditional municipal service provision across utilities, transport, safety, and community services.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply and Treatment Services Bulk water production and distribution to residential and commercial customers across the metro, supplied from multiple water treatment works including Nooitgedagt (up to 190 megalitres per day capacity), Churchill, Loerie, Coega Kop, Kabah, and Groendal facilities.
• Electricity Distribution Services Electricity distribution and load management to residential and commercial customers across the metro, including active loadshedding management and outage/fault reporting through a dedicated call centre.
• Sanitation Services Sanitation and sewage services based on consumption and service connection type for residential and commercial properties.
• Refuse Removal and Waste Management Solid waste collection services from residential and commercial properties, with an online waste transporter registration and management system covering general and health-care waste compliance.
• Integrated Public Transport System (IPTS) Public transportation system provided across the Nelson Mandela Bay metropolitan area.
• Disaster Management Services Emergency response, weather warning dissemination, disaster coordination, and incident management services including fire and emergency services and a dedicated emergency response contact line.
• Library Services Physical and digital library services for metro residents, including access to e-books through the Overdrive/Libby digital lending platform.
• E-Services Portal Digital self-service platform enabling residents and businesses to access account services, submit meter readings, request statements, submit proof of payment, and make payments online.
• NMBM Mobile Application Mobile application available on iOS and Android for account management, service requests, meter readings submission, and payments.
• GIS (Geographic Information System) Spatial data and mapping platform providing geographic information about the municipality to support service delivery and planning.
• e-Tracking Application Tracking System Online application tracking system allowing residents and businesses to monitor the status of municipal applications and service requests.
• Suppliers Portal and Tenders System Online platform for supplier registration and procurement-related transactions, accompanied by a formal and informal tender (RFQ) publishing system for procurement opportunities.
• Property Valuations Portal Online portal providing property valuation information and services in support of municipal property rates assessment.
• Parks and Cemeteries Portal Online portal for locating graves and managing cemetery services, with a separate portal dedicated to undertaker service providers.
• Waste Transporter Registration System Online registration and management system for waste transporters, including a dedicated module for health-care waste compliance.
• NMB Film Office Services Dedicated municipal service for film industry applications (trade film applications) and location management within the metro, including a service directory for film production.
• Document Library Centralized online repository of municipal documents including budgets, policies, by-laws, IDP/BEPP/SDBIP strategy documents, performance reports, council agendas and minutes, and tariff schedules.
• IVR (Interactive Voice Response) Account Services Interactive Voice Response (Pay-by-Phone) system allowing residents to manage municipal accounts and make payments via automated telephone self-service.
• Customer Care Centre Services Physical customer care centres operated across multiple wards for account queries, payments, applications, and in-person service delivery to residents.
• Fresh Produce Market Municipal fresh produce market operated under the Economic Development directorate to support local agriculture and food trade.
• Virtual Tours Online virtual tours allowing residents and visitors to explore the city and its attractions digitally.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Gift of the Givers FoundationminorOthers · 27 January 2026Humanitarian organization assisting the municipality during water crises by providing water tankers. Priority given to schools and clinics to ensure essential services continue. This partnership addresses critical water supply gaps during infrastructure failures.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Tshwane Metropolitan Municipality: Gauteng-based metropolitan municipality operating the same statutory municipal-service portfolio — water, electricity, waste, rates — for ~3.5 million residents under South Africa's local government framework.
• Mangaung Metropolitan Municipality: Free State metropolitan municipality (Bloemfontein area) operating the same full municipal-services mandate under identical South African local-government legislation and rating frameworks.
• Ekurhuleni Metropolitan Municipality: East Rand metropolitan municipality delivering the comparable full bundle of municipal services (water, electricity distribution, sanitation, refuse, rates) to ~3.7 million residents within the same regulatory regime.
• eThekwini Metropolitan Municipality: KwaZulu-Natal metropolitan municipality delivering an analogous full suite of municipal services (water via eThekwini Water and Sanitation, electricity distribution, refuse, property rates) to ~4 million residents.
• City of Johannesburg Metropolitan Municipality: Largest metropolitan municipality in South Africa, providing the same full municipal services (water via Joburg Water, electricity, sanitation, refuse, property rates) to a population of ~6 million under an identical constitutional and regulatory framework.
• Buffalo City Metropolitan Municipality: Fellow Eastern Cape metropolitan municipality delivering the same municipal services to the East London/Mdantsaha area; geographic, demographic and structural counterpart within the same province as NMBM.
• City of Cape Town Metropolitan Municipality: Another Category A metropolitan municipality delivering identical municipal services — water treatment and distribution, electricity, refuse removal, property rates — under the same South African local-government legislation as NMBM.

Broad incumbents

• Rand Water: South Africa's largest bulk-water utility, supplying treated water to metropolitan municipalities including several Gauteng metros — directly comparable on the water-treatment utility dimension that is core to NMBM's operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/NMandelaBaymuni
• Facebookfacebook.com/NMBayM
• LinkedInlinkedin.com/company/nelson-mandela-bay-municipality
• Instagraminstagram.com/nelsonmandelabaymunicipality

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nelson Mandela Bay Municipality