Jacksonville Sheriff's Office

What Jacksonville Sheriff's Office does

Jacksonville Sheriff's Office (JSO) is the consolidated primary law enforcement agency for Duval County and the City of Jacksonville, Florida, serving approximately one million residents across six geographic patrol districts. Established under the 1968 city-county consolidation and led since November 2022 by Sheriff T.K. Waters — the seventh Sheriff since consolidation — JSO employs approximately 3,500 personnel, including nearly 2,000 sworn police, corrections, and civilian staff. The agency provides 911 emergency response, patrol, criminal investigations, traffic enforcement, corrections and inmate management, victim and witness services, and homeland security functions, supported by six district substations, two training/academy facilities, and a Real Time Crime Center. As a government entity, JSO is funded primarily through Duval County/City of Jacksonville general fund tax revenue, with marginal offsets from regulatory fees such as alarm registration and adult entertainment establishment licensing; it is not privately owned, investor-backed, or eligible for traditional equity investment.

JSO operates a broad technology and public-engagement platform built around its Transparency Portal (transparency.jaxsheriff.org) and Open Data Portal (opendata.jaxsheriff.org), which publicly publish officer-involved shooting data (132 cases across 14 pages), homicide statistics, arrest data, internal affairs records, and annual reports. Its citizen-facing services include ConnectDuval — a two-tier camera registration and integration program powered by Axon Fusus CORE devices enabling direct live camera access during emergencies — online crime reporting, inmate information search, completed calls-for-service data, an ArcGIS-based Crime and Traffic Crash Maps application, a neighborhood district lookup tool, public records request portal, and 24/7 Video Remote Interpreter services for hearing-impaired residents. Community engagement programs include Sheriff's Watch (neighborhood, business, and faith-based chapters), Teen Police Academy (ages 14-17), Teen Driver Challenge (ages 16-19), Police Explorers, National Night Out, R.E.V.A.M.P. vulnerable-person registry, internships, and district town hall meetings. JSO maintains active social media presence on Facebook, X (@JSOPIO), Instagram, and YouTube, and holds ongoing CALEA accreditation.

The agency's competitive position rests on its statutory monopoly on county-wide law enforcement, an entrenched six-district physical footprint, and an unusual depth of public transparency infrastructure that distinguishes it from peer agencies. It pursues strategic partnerships with Florida Highway Patrol (Operation Braking News), the Florida Sheriffs Association (Teen Driver Challenge), Axon Fusus (ConnectDuval), and neighboring Northeast Florida sheriff's offices (multi-agency career fair), while maintaining CALEA reaccreditation as an ongoing operational governance signal.

Name

Jacksonville Sheriff's Office

Legal name

Jacksonville Sheriff's Office

Website

https://jaxsheriff.org

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Jacksonville Sheriff's Office is the consolidated law enforcement agency for Duval County, Florida, providing policing, corrections, investigations, and emergency services to approximately one million residents across six patrol districts, with technology infrastructure spanning Axon Fusus camera integration, ArcGIS crime mapping, and extensive public transparency portals.

Ownership category

akta.pro rank

Product category

Public Safety and Law Enforcement Services

NAICS

Police Protection (922120), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industry

Victim Services & Witness Assistance (Justice System) (BPAIAFAJ)

Keywords

• Law enforcement services
• Public safety programs
• Community policing
• Criminal investigations
• Corrections management

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Tax Revenue (General Fund): As a government law enforcement agency, JSO is primarily funded through Duval County and City of Jacksonville general fund tax revenues. Budget is proposed annually and subject to city council approval. The agency focuses on efficient use of taxpayer dollars.
2. Fees for Services: JSO collects various fees including alarm registration fees (implemented May 2017), adult entertainment establishment licenses, and other regulatory fees. These fees help offset service costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels12 records

Core offering

The Jacksonville Sheriff's Office (JSO) is the primary law enforcement agency for Duval County, Florida, providing 24/7 policing, criminal investigations, corrections, traffic enforcement, and emergency response services to approximately 1 million residents across six patrol districts. The agency delivers community engagement programs (Teen Police Academy, Teen Driver Challenge, Sheriff's Watch), transparency and open-data services (ConnectDuval camera registration, Open Data Portal, Transparency Portal), and accessibility services such as Video Remote Interpreter support.

Product overview

The Jacksonville Sheriff's Office is an accredited law enforcement agency serving Duval County, Florida, with approximately 3,500 employees including nearly 2,000 sworn police, corrections, and civilian personnel. JSO operates a unified public safety platform consisting of community-facing digital services (ConnectDuval camera registration via Axon Fusus, online crime reporting, JSO Open Data Portal, transparency portal, inmate search), public safety programs (R.E.V.A.M.P., alarm registration), community engagement offerings (Teen Police Academy, Teen Driver Challenge, Sheriff's Watch neighborhood and business programs, internship program), and accessibility services (Video Remote Interpreter for hearing impaired). The agency is led by Sheriff T.K. Waters, the seventh Sheriff since consolidation in 1968.

Differentiator

Problem solved

Functional benefit

Products and services

• ConnectDuval Camera Registration Program Voluntary two-level public safety program: Level 1 allows Duval County citizens and businesses to register security cameras so investigators can identify area cameras near incidents and request video evidence; Level 2 enables direct camera integration via Axon Fusus CORE devices, giving JSO real-time access to camera feeds during emergencies.
• JSO Open Data Portal Transparency portal providing public access to officer-involved shootings data, Jacksonville homicide data, arrest records, internal affairs data, response to resistance policies, body worn camera policies, vehicle pursuit data, and annual community surveys.
• Transparency Portal Dedicated transparency website providing current data on officer-involved shootings, Jacksonville homicides, info sheets, and open data report briefs.
• Online Crime Reporting Online portal allowing Duval County citizens to file crime reports for certain incident types without visiting a station or calling the non-emergency line.
• Inmate Information Search Web-based tool for searching current and historical information about incarcerated and released inmates in the JSO Department of Corrections.
• Teen Police Academy Free weeklong hands-on academy for Duval County students ages 14-17 providing understanding of police operations and specialized units. Sessions held during spring break and summer at the Police Athletic League or Northeast Florida Criminal Justice Center.
• Teen Driver Challenge Free one-day hands-on defensive driving course taught by JSO officers for licensed teen drivers ages 16-19 in Duval County. Covers vehicle dynamics, emergency braking, skid control, and evasive maneuvers. Sponsored by the Florida Sheriffs Association with State Farm grant funding.
• Sheriff's Watch Programs Citizen engagement programs including Sheriff's Watch - Neighborhood and Sheriff's Watch - Business, connecting community members and business leaders with JSO for safety information on topics including cyberbullying, economic crimes, and crime prevention.
• Completed Calls for Dispatched Service Publicly accessible database of completed police calls for service, with data automatically refreshed.
• Crime and Traffic Crash Maps Application Interactive ArcGIS-based mapping application displaying crime and traffic crash locations throughout Jacksonville.
• Neighborhood District Mapping Tool GIS-based tool helping Duval County citizens locate their patrol district and substation based on address.
• Video Remote Interpreter (VRI) Services 24/7 video remote interpreter services enabling deaf and hearing impaired citizens to communicate with JSO police officers through sign language interpreters at substations or headquarters.
• Public Records Request Portal Online portal for submitting public records requests to the Jacksonville Sheriff's Office.
• JSO Internship Program Unpaid internship opportunities for undergraduate students interested in law enforcement careers, providing comprehensive experience in the field.
• Registry for Endangered, Vulnerable and Missing Persons (R.E.V.A.M.P.) Voluntary identification program aiding safe return of individuals who may be endangered, vulnerable, or missing with cognitive/memory impairment or sensory disabilities, created in partnership with local agencies.
• Alarm Registration Program Alarm registration program implemented in May 2017 to reduce false alarm rates in Jacksonville and offset police response costs through annual fees.
• Behind the Badge / Sheriff's Corner / Inside JSO Video Series Video series introducing citizens to JSO personnel and agency operations, including Inside JSO episodes highlighting specific units such as Communications Center and Chaplaincy Unit.

Quantifiable outcome

• ConnectDuval camera registration program enables investigators to quickly locate cameras near crime scenes and request video evidence
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• Clay County Sheriff's OfficeminorStrategic or Co-development Partner · 21 August 2026JSO partners with Clay County Sheriff's Office for the Northeast Florida Multi-Agency Law Enforcement Career Fair on August 21, 2026 at The Avenues mall.
• St. Johns County Sheriff's OfficeminorStrategic or Co-development Partner · 21 August 2026JSO partners with St. Johns County Sheriff's Office for the Northeast Florida Multi-Agency Law Enforcement Career Fair on August 21, 2026 at The Avenues mall.
• CareerSource Northeast FloridaminorImplementation/ SI/ Consulting Partner · 21 August 2026CareerSource Northeast Florida provides computers for the Northeast Florida Multi-Agency Law Enforcement Career Fair enabling attendees to apply for positions onsite.
• Axon (Fusus)coreTechnology or Integration · 18 July 2023ConnectDuval camera registration program is powered by Axon Fusus technology. Axon provides the CORE devices for camera integration allowing JSO direct access to camera feeds during emergencies. Axon Fusus (now part of Axon) provides the platform infrastructure for JSO's public safety camera ecosystem.
• Florida Highway Patrol (FHP)coreStrategic or Co-development PartnerJSO partners with Florida Highway Patrol on targeted enforcement operations including 'Operation Braking News' to crack down on illegal street racing and reckless driving at unpermitted car meetups across Jacksonville.
• Florida Sheriffs AssociationcoreStrategic or Co-development PartnerJSO partners with the Florida Sheriffs Association to present the Teen Driver Challenge program. The program is sponsored by the Florida Sheriffs Association with grant funding from State Farm Insurance.
• Police Athletic League of Jacksonville (JaxPAL)coreStrategic or Co-development PartnerJSO partners with JaxPAL to host Teen Police Academy Spring Break sessions at JaxPAL facility (3450 Monument Road).
• Edward Waters UniversityminorStrategic or Co-development PartnerJSO District 5 substation is located at Edward Waters University, facilitating community engagement with the educational institution.
• Commission on Accreditation for Law Enforcement Agencies (CALEA)coreOthersJSO undergoes annual CALEA reaccreditation process. The public comment portal is open May 1 through June 30 annually for the accreditation review.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Others

• Axon Enterprise: Technology vendor providing JSO's ConnectDuval camera integration platform (Axon Fusus), body-worn cameras, and CAD systems. Not a peer in the law enforcement service sense, but the strategic enabling partner whose roadmap and pricing materially shape JSO's Real Time Crime Center capabilities.

Direct peers

• Miami-Dade Police Department: Large metropolitan police agency serving unincorporated Miami-Dade County and contract municipalities with comparable scale (~3,000+ sworn), patrol district structure, and full-service mandate including community engagement and specialized units.
• Orange County Sheriff's Office (Florida): Central Florida sheriff's office serving Orlando metropolitan area with comparable patrol district structure and sworn personnel scale. Operates similar community engagement and transparency programs in a comparable population-density environment.
• Hillsborough County Sheriff's Office: Florida consolidated-county sheriff's office serving Tampa/Hillsborough County with comparable headcount scale and statutory jurisdiction structure. Operates equivalent patrol, corrections, and community engagement functions for a similarly-sized metro population.
• Pinellas County Sheriff's Office: Florida consolidated-county sheriff's office serving the Tampa Bay peninsula with similar statutory authority and full-service model. Operates comparable patrol, corrections, and community programs for a metropolitan population.
• Broward Sheriff's Office: Florida sheriff's office serving Broward County under a similar consolidated-government model with comparable patrol, corrections, and community programming scope. One of the largest sheriff's offices in Florida and a direct operational analog to JSO.
• Lee County Sheriff's Office: Growing Florida sheriff's office serving Lee County (Fort Myers/Cape Coral) under the consolidated-county model. Operates equivalent patrol, corrections, and community programming functions for a fast-growing population analogous to JSO's service area.
• Palm Beach County Sheriff's Office: Florida sheriff's office covering Palm Beach County with equivalent full-service law enforcement, corrections, and community engagement mandate. Comparable headcount and population service footprint make it a direct operational peer.

Regional players

• New York City Police Department: Largest municipal police agency in the U.S. with comparable full-service mandate (patrol, investigations, community engagement, public transparency initiatives). Operates a similar technology-forward posture (CompStat, public data portals) but in a fundamentally different jurisdiction and scale profile.
• Los Angeles County Sheriff's Department: Largest sheriff's department in the U.S., serving a far larger and more complex jurisdiction than JSO. Comparable in operating consolidated-county law enforcement, corrections, and community engagement mandate, but at materially greater scale and outside JSO's regional footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• Xx.com/JSOPIO
• YouTubeyoutube.com/user/JAXSHERIFF/videos
• Facebookfacebook.com/JacksonvilleSheriffsOffice
• Instagraminstagram.com/jaxsheriff
• LinkedInlinkedin.com/company/jaxsheriff

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jacksonville Sheriff's Office