Matthew House Ottawa

Name

Matthew House Ottawa

Legal name

Matthew House Ottawa

Website

https://matthewhouseottawa.org

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Social Services / Refugee Resettlement

NAICS

Community Housing Services (62422), Temporary Shelters (624221)

SIC

Services-Social Services (8300)

akta.pro primary industry

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

Keywords

• Refugee shelter services
• Furniture bank program
• Settlement support
• Nonprofit social services
• Transitional housing

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Individual Donations: Cash donations from individuals supporting refugee services and furniture bank programs. Tax receipts provided. Monthly giving program available.
2. Securities Donations: Accepts donations of stocks, ETFs, and mutual funds as charitable contributions.
3. Furniture Pickup Service: Charges competitive fees for furniture removal services starting at $150. Proceeds support operations. Charitable tax receipts provided.
4. Government Grants: Ontario Trillium Foundation grants ($62,100 in 2021, $76,100 in 2022, $55,200 in 2023, $122,000 in 2025) and provincial government funding ($2.6M for training programs).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Matthew House Ottawa is a charitable nonprofit that operates a Refugee Services program providing shelter, food, and settlement case management to refugee claimants arriving in Canada with no sponsors, delivering care across 20 owned houses with capacity for 180+ residents. Its Furniture Bank redistributes donated, gently used furniture and household items to newcomers, low-income families, and individuals transitioning from homelessness, furnishing roughly 100 households per month at its Ottawa warehouse/showroom. The Transition Homes program offers 3-6 month extended-stay housing to refugees who have completed initial shelter but still need support finding longer-term rentals.

Product overview

Matthew House Ottawa is a charitable organization operating as a unified social services entity with two core programs: Refugee Services (providing shelter, food, and settlement support to refugee claimants) and a Furniture Bank (furnishing homes for those in need). The organization also operates Transition Homes as an extension of its refugee services. These programs work together to provide a continuum of support—from immediate shelter and settlement assistance to furniture provision for furnished homes—enabling vulnerable newcomers and low-income families to establish dignified housing.

Differentiator

Problem solved

Functional benefit

Products and services

• Refugee Services Temporary housing program that provides shelter, food, and refugee claim settlement support in a family atmosphere to refugee claimants arriving in Canada with no sponsors; capacity for 180+ residents across 20 houses.
• Furniture Bank

Quantifiable outcome

• Furnished 721 homes in 2021 despite pandemic
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Refugee Housing CanadacoreStrategic or Co-development Partner · 1 November 2023Home-sharing program partnership bringing the platform to Ottawa to help refugees find housing.
• Causeway Work CentrecoreStrategic or Co-development Partner · 1 January 2022Partnership on Solutions for Youth (federally-funded program for persons aged 16-29) and Newcomer Training & Employment Program (NTEP). MHO provides 12-week paid placements with wraparound employment supports from Causeway.
• KRP PropertiescoreStrategic or Co-development PartnerMade Furniture Bank's 3,700 ft2 warehouse space available for minimal rental cost. Supported expansion capacity.
• Dymon StorageminorStrategic or Co-development PartnerProvided free truck access on Mondays and locker space in Kanata. Supported early Furniture Bank operations.
• Dominion City Brewing Co.minorGTM or Marketing PartnerWarm Welcome fundraiser in support of newly arrived refugee claimants.
• Bargains GroupminorStrategic or Co-development PartnerWholesale partner providing best value for essential supplies. Care Kit program wishlist available.
• Carleton UniversityminorStrategic or Co-development PartnerDonated 200+ beds from dorms. Offered short-term space pro bono in exceptional situations.
• IKEA OttawaminorStrategic or Co-development PartnerDonated large amount of new furniture to Furniture Bank for refugee families.
• City of OttawacoreStrategic or Co-development PartnerPartnership to support newcomers and reduce shelter surge. City supported opening of 20th house. Refugee services divert claimants from homelessness.
• 15+ Community PartnerscoreChannel Partner/ Reseller/ DistributorIncluding City of Ottawa, emergency shelters, hotels for referrals of refugee claimants. Network of referral organizations.

Scale indicators17 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• CultureLink Settlement Services: Toronto settlement agency offering newcomer support including housing-related programming; comparable to MHO's refugee claimant and settlement services on a smaller scale and via different geographic market.
• Refugee Housing Canada: National home-sharing platform partnering with MHO since November 2023 to bring the model to Ottawa; provides host-pair refugee housing and represents the strategic ecosystem partner for next-stage housing capacity.

Regional players

• Ottawa Mission: Major Ottawa shelter and transitional housing provider operating emergency beds, transitional housing and food services — closely comparable housing and meal-delivery operations to MHO in the same city.
• YWCA Ottawa: Provides emergency shelter, supported housing and transition housing for women and families fleeing violence or homelessness in Ottawa — directly comparable operational model within the same geography, though focused on a different sub-population.

Direct peers

• Furniture Bank (Toronto): Toronto furniture redistribution nonprofit that collects gently used furniture and provides it to individuals and families transitioning to permanent housing — same furniture bank operating model, scale benchmark, and warehouse/showroom structure as Matthew House Ottawa's Furniture Bank.
• Matthew House Toronto: Toronto-based refugee housing nonprofit under the same 'Matthew House' brand; provides shelter and settlement support to refugee claimants using an almost identical program design — most direct operational peer for housing model benchmarking.
• COSTI Immigrant Services: Toronto-area immigrant settlement agency providing a broad continuum of settlement services (housing, language, employment) — directly comparable in mission and service-line breadth, though larger and structurally different.

Broad incumbents

• Habitate for Humanity Ottawa: National affordable housing nonprofit working in Ottawa region on home building, furniture and household goods provisioning for low-income families — adjacent in mission and donor base rather than direct shelter competitor.
• Salvation Army Ottawa Booth Centre: National/faith-based shelter and transitional housing operator with Ottawa location — comparable operating model and referral network to MHO, though serving a different population.

Others

• Causeway Work Centre: Ottawa social enterprise delivering employment supports to newcomers, including MHO's NTEP 12-week paid placements — directly comparable employer/employment programming for refugee populations in Ottawa.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Key highlights7 records

Customer concentration

• Xx.com/MHOttawa
• Facebookfacebook.com/MHOttawa
• LinkedInlinkedin.com/company/matthew-house-ottawa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Matthew House Ottawa