Eau de Toulouse Métropole

What Eau de Toulouse Métropole does

Eau de Toulouse Métropole is the unified public water and sanitation brand of Toulouse Métropole, the intercommunal authority covering 37 communes in the Toulouse metropolitan area in France. The service was established on 1 January 2020 following a December 2018 decision to delegate the full water cycle to specialized private operators under twelve-year public-service-delegation contracts: Veolia (via the dedicated subsidiary SETOM) operates drinking water production and distribution, and Suez (via ASTEO) operates wastewater collection, treatment, and stormwater management. The service owns and operates the physical water cycle end-to-end — three drinking-water production plants (Clairfont, Pech David, Tournefeuille), more than 3,330 km of drinking-water network, nearly 2,700 km of wastewater network, 17 wastewater treatment plants led by the flagship Ginestous-Garonne facility (160,000 m³/day), 2,600+ km of stormwater networks, and approximately 230 retention basins.

The service monetizes through regulated tariffs on metered residential and professional consumption (including a seasonal tariff introduced in June 2024 with a +42% peak / –30% off-peak structure), one-time connection contributions (PFAC), penalty levies for non-compliant discharges (TIMC), SPANC inspection fees for the ~3,700 non-collective sanitation installations, and regulatory levies remitted to Agence de l'Eau Adour-Garonne. Distribution is omnichannel: an online subscriber portal, iOS/Android mobile app, the Maison de l'Eau walk-in center, a phone contact center (05 61 201 201), the 37 municipal partners, postal cash payment, and accessibility services for deaf and visually impaired customers. Operational technology includes the ATLAS 360 hypervision center, ACTIFLO® and UV-disinfection trains, 96 multi-parameter probes, twice-daily smart-meter reads (Télérelevé) with automated leak alerts, and the PGSSE Water Safety Plan finalized in spring 2025. Capital programs of €307M for drinking water and €366.1M for sanitation through 2035 underpin infrastructure renewal (0.8% network renewal per year) and the modernization of Ginestous-Garonne to 970,000 population-equivalents by 2030, alongside new product lines such as the Val'Réu treated-wastewater reuse program and the 90,000-unit ÉcoBox conservation campaign.

Name

Eau de Toulouse Métropole

Legal name

Eau de Toulouse Métropole

Website

https://eaudetoulousemetropole.fr

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

251–500 employees

Short description

Eau de Toulouse Métropole is the unified public water and sanitation service for all 37 communes of the Toulouse metropolitan area, operating since January 2020 under twelve-year delegated contracts with Veolia (drinking water) and Suez (wastewater and stormwater).

Ownership category

akta.pro rank

Product category

Water and Wastewater Utilities

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (221320), Administration of Environmental Quality Programs (9241)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)

akta.pro primary industry

Drinking Water Distribution Network Operations (Mains, Valves, Hydrants, Service Lines) (EUANAAAE)

akta.pro secondary industries

Combined Sewer Overflow (CSO) Treatment & Wet-Weather Capacity (EUANADAF), Water Supply & Wastewater Utilities Administration (BPAIACAG), Onsite/Decentralized Reuse Utilities (District/Building‑Scale Reuse as a Service) (EUANAGAH), Treated Water Storage & Pressure Management (Reservoirs, Tanks, Booster Stations) (EUANAAAD)

Keywords

• Public water utility
• Drinking water supply
• Wastewater treatment
• Stormwater management
• Sanitation services

Headquarters

HQ city

Toulouse

HQ country

France

HQ region

Europe

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Water Distribution Fees (Part Eau Potable): Variable consumption-based charge covering water withdrawal from natural environment, treatment, quality control, construction and maintenance of production facilities and networks, and subscriber relationship management. Composed of an annual subscription fee based on meter diameter and a variable portion reflecting consumption in m³.
2. Sanitation/ Wastewater Collection and Treatment (Part Assainissement): Charge covering the cost of evacuating wastewater through dedicated networks and depollution at treatment plants. Charged based on volume of water consumed that generates wastewater discharge.
3. Seasonal Water Tariff (Tarification saisonnière): Since June 2024, seasonal pricing applied to drinking water. During June–October (5 months when Garonne water is scarcest), the price increases by 42%. During November–May, the price decreases by 30%. Only the 'assainissement', 'eau potable', and 'Toulouse Métropole' portions are subject to these variations.
4. Agence de l'Eau Adour-Garonne Levies: Regulatory levies collected on behalf of Agence de l'Eau Adour-Garonne: drinking water consumption levy, water network performance levy, water resource withdrawal levy, and collective sanitation system performance levy. These are reinvested as subsidies for environmental protection investments.
5. PFAC - Participation Financière d'Assainissement Collectif: One-time financial participation due by property owners of new or existing buildings that can connect to the public wastewater collection network. Domestic portion proportional to the number of main rooms; professional portion proportional to floor area with an activity-based abatement coefficient.
6. TIMC - Taxe d'Incitation à la Mise en Conformité: Penalty levy for non-compliant discharges into the sanitation network. Equal to 100% surcharge on the sanitation levy, applied to non-compliant connected buildings or buildings that should be connected but are not.
7. Non-Collective Sanitation Control Fees (SPANC): Fees charged for SPANC (Service Public d'Assainissement Non Collectif) services: design control, compliance inspection, and operational inspection of non-collective sanitation installations. Performed every 4 years for on-site sanitation systems.
8. Connection/Branchement Fees: Fees for new water and sanitation connections charged to property owners building new homes or extending existing structures. Fixed fees for standard connections; actual cost billing for complex terrain situations or stormwater connections.
9. Stormwater Management Fees: Fees related to stormwater (eaux pluviales) management, including connection and control of stormwater drainage systems. Part of the broader assainissement service.
10. Water Meter Installation: Fees for new meter installation at parcels with existing water connections. Free if part of regular maintenance/upgrade program; charged to the subscriber if triggered by an incident under their responsibility (e.g., frost damage without protection).

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels11 records

Core offering

Eau de Toulouse Métropole is the unified delegated public service for drinking water, wastewater, and stormwater across the 37 communes of Toulouse Métropole, created on 1 January 2020. It bundles drinking water production and distribution (operated by Veolia via SETOM), wastewater collection and treatment (operated by Suez via Astéo), and stormwater management into a single counter for residential subscribers, professionals, and local authorities. It sells water subscriptions, fixed and volumetric water tariffs, sanitation tariffs, professional discharges service, and ancillary services such as contractor connection, mobile meters, and digital subscriber tools.

Product overview

Eau de Toulouse Métropole is a unified water public service managing the complete water cycle across 37 municipalities since January 2020. The core offerings include drinking water production and distribution (operated by Veolia/SETOM) from three treatment plants, and wastewater collection and treatment (operated by Suez/ASTEO) through 17 treatment plants including the major Ginestous-Garonne facility. Supporting services include stormwater management through 2,600 km of networks and 230 basins, and non-collective sanitation (SPANC) for over 3,700 individual installations. Digital services encompass the subscriber portal (Espace Abonné), remote meter reading (Télérelevé), and mobile application. Water conservation programs include the ÉcoBox distribution (90,000 kits), rainwater harvester rebates, and seasonal pricing. The VAL'Réu program enables reclaimed water reuse, while the ATLAS 360 control center provides real-time infrastructure monitoring.

Differentiator

Problem solved

Functional benefit

Products and services

• Drinking water production and distribution (Service de l'eau potable) Production, treatment, and distribution of potable water to residential and professional subscribers across the Toulouse Métropole area, including tap-water quality monitoring, network maintenance, and emergency response.
• Wastewater collection and treatment (Service de l'assainissement) Collective sanitation service covering wastewater collection (égouts), treatment, and discharge control for residential and professional subscribers in the Toulouse Métropole area.
• Stormwater management (Gestion des eaux pluviales) Collection, retention, and discharge of urban stormwater within the Toulouse Métropole area, including flood-risk prevention and management of extreme weather events.
• Professional discharges service (Rejets professionnels) Authorization, control, and billing of non-domestic wastewater discharges from businesses, tradespeople, and industrial sites in the Toulouse Métropole area.
• Mobile meter standpipe / temporary water connection (Borne monétique — compteur mobile) Self-service monetic standpipe ("borne monétique") offering temporary and autonomous water access with a mobile meter, used by tradespeople, contractors, and event organizers.
• Contractor-site subscription (Abonnement chantier) Dedicated water subscription for construction sites, providing temporary metered water supply connected to the public network for the duration of works.
• Private fire-defense connection (Défense extérieure contre l'incendie — branchement privé) Private fire-defense water connection service for businesses, ensuring contiguous flows and tailored fire-protection infrastructure on client sites.
• Real estate developer / actor-of-housing infrastructure offer (Offre pour les acteurs du logement) Offer for real estate developers, housing developers, and social landlords combining a public price simulator for new builds, guideline costing, and pre-equipping of new homes with smart meters.

Quantifiable outcome

• Up to 30% reduction in household water consumption with ÉcoBox installed (25% with basic version, 30% with sac économiseur version)
• +11 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

13 partnerships are on record, tiered minor and core.

• EcowhatminorChannel Partner/ Reseller/ Distributor · 1 June 2024Ecowhat is the local Toulouse-based provider contracted to supply and distribute ÉcoBox water-saving kits across the Toulouse Métropole territory. Part of Ecowhat's revenue is donated to the NGO Life to build wells in regions of the world facing water access challenges.
• Life (NGO)minorGTM or Marketing Partner · 1 June 2024Life is an international NGO benefiting from Ecowhat's revenue share arrangement as part of the ÉcoBox distribution campaign. Funds from Ecowhat's sales are donated to Life to construct wells in water-scarce regions globally.
• Stade ToulousainminorStrategic or Co-development Partner · 1 January 2023Stade Toulousain is conducting trials of treated wastewater reuse for irrigating its grass pitches, as part of the Val'Réu project that explores new uses for treated wastewater from Ginestous-Garonne plant.
• Val'Réu Project PartnersminorStrategic or Co-development Partner · 1 January 2023The Val'Réu project (launched 2023) develops reuse applications for treated wastewater from Ginestous-Garonne, including a service station for treated water serving hydrocleaner trucks and municipal irrigation vehicles. Toulouse Métropole and its project partners are conducting trials for toilet flushing, metro maintenance facility use, and street cleaning vehicle supply.
• TisséominorStrategic or Co-development Partner · 1 January 2021Biomethane produced from methanization at Ginestous-Garonne wastewater plant is used to power Tisséo (Toulouse public transport) biogas buses, representing a circular economy collaboration between water treatment and public transportation.
• Donne-moi tes yeuxminorGTM or Marketing Partner · 1 January 2021Association providing Braille transcription services for water bills. Eau de Toulouse Métropole partners with Donne-moi tes yeux to deliver invoices in Braille to visually impaired subscribers within 72 hours of request.
• Société d'Exploitation des Services d'Eau de Toulouse Métropole (SETOM)coreImplementation/ SI/ Consulting Partner · 1 January 2020SETOM is the dedicated Veolia subsidiary operating drinking water services under the delegated service public contract with Toulouse Métropole. SETOM manages production plants, the distribution network, smart metering, and subscriber relations for drinking water across the 37 communes.
• ASTEO (Suez subsidiary)coreImplementation/ SI/ Consulting Partner · 1 January 2020ASTEO is the dedicated Suez subsidiary operating sanitation and stormwater services under the delegated service public contract with Toulouse Métropole. ASTEO operates the Ginestous-Garonne plant, 16 other treatment plants, the sanitation network, and the ATLAS 360 hypervision center.
• Toulouse MétropolecoreStrategic or Co-development Partner · 1 January 2020Toulouse Métropole is the public authority that organizes and oversees the water and sanitation public service across its 37 communes. It grants 12-year delegated service contracts, sets tariffs, approves investment programs (€307M water + €366.1M sanitation), and operates governance bodies including the Comité métropolitain de l'eau et de l'assainissement with civil society participation.
• Veolia (via SETOM)coreStrategic or Co-development Partner · 1 December 2018Toulouse Métropole delegated drinking water management to Veolia via the dedicated company SETOM for a 12-year contract effective January 2020. SETOM handles production, treatment, and distribution of drinking water across 37 communes, including 3 production plants, 3,330+ km of networks, and smart metering operations. Toulouse Métropole retains strategic oversight through the Comité métropolitain de l'eau et de l'assainissement.
• Suez (via ASTEO)coreStrategic or Co-development Partner · 1 December 2018Toulouse Métropole delegated sanitation (wastewater collection and treatment) and stormwater management to Suez via the dedicated company ASTEO for a 12-year contract effective January 2020. ASTEO operates 17 wastewater treatment plants (including Ginestous-Garonne), 2,700+ km of sanitation networks, and the ATLAS 360 hypervision center. Toulouse Métropole retains oversight through the Comité métropolitain de l'eau et de l'assainissement.
• Saint-Louis du Sénégal (International Cooperation)minorOthers · 1 January 2016Toulouse Métropole conducts international water and sanitation cooperation projects in Saint-Louis du Sénégal, including school sanitation refurbishment and wastewater network connections in several neighborhoods, supported by the Oudin-Santini law funding (0.5% of water bill revenues). Six projects implemented 2016–2020.
• Cités Unies France (International Cooperation)minorOthers · 1 January 2016Cités Unies France emergency fund received financial support from Toulouse Métropole for humanitarian water and sanitation crisis response, including €20,000 emergency aid to ACTED following the August 2020 Beirut explosion for targeted rehabilitation of damaged homes and water connections.

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Eau du Grand Lyon: Public water service for the Lyon metropolitan area operating under delegated service contracts; directly comparable to EDTM in governance model, multi-commune scope, and split-delegation structure with major French operators.
• SAUR: French water and wastewater operator owned by EQT/CDC; runs delegated public service contracts for municipalities across France, comparable in operating model and service portfolio to the EDTM delegated partners.
• SEDIF (Syndicat des Eaux d'Île-de-France): Large intercommunal water syndicate serving 4 million inhabitants across Île-de-France under a delegated concession with Veolia; highly comparable in governance, scale, and delegated operation model.
• Régie des Eaux de Bordeaux: Metropolitan water service for Bordeaux area; comparable as a multi-commune French water utility operating under regulated public-service governance with similar tariff and customer-service structures.
• Eau de Marseille: Public water service for Marseille under a long-term concession with Suez; comparable as a large metropolitan-area delegated water service covering drinking water production, distribution, and customer service.
• Eau de Paris: Public municipal water utility serving the City of Paris; comparable as a fully regulated public water service delivering drinking water supply, customer management, and tariff-setting under elected authority governance.

Broad incumbents

• Veolia Eau France: Largest French water operator and incumbent delegate; operates drinking water services for EDTM via SETOM and runs many comparable delegated public service contracts across France, providing direct operational comparability.
• Thames Water: Large UK regulated water utility; comparable as a major regulated metropolitan water and wastewater operator facing similar capital intensity, leakage, and drought-pricing dynamics — albeit under a different regulatory regime.
• Suez Eau France: Major French water operator and operator of EDTM's sanitation services via ASTEO; comparable as a broad-incumbent delegate running sanitation, wastewater, and stormwater services for multiple French municipalities.

Regional players

• Berlin Wasser: Municipal water and wastewater utility for Berlin; comparable as a publicly governed metropolitan utility integrating drinking water, wastewater, and stormwater under a single entity with comparable scale and service scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/eautoulousemetropole
• LinkedInlinkedin.com/company/eautoulousemetropole
• Instagraminstagram.com/eaudetoulousemetropole
• Xx.com/ToulouseEau

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eau de Toulouse Métropole