Big Caring Group

What Big Caring Group does

Big Caring Group Bhd. is Malaysia's largest integrated pharmacy chain, formed in 2023 through the merger of BIG Pharmacy (founded 2006 in Damansara Utama) and CARiNG Pharmacy (founded 1994 in Cheras by five pharmacists). The group operates 626 retail pharmacy outlets across all 13 Malaysian states under five acquired or merged brand banners (BIG Pharmacy, CARiNG Pharmacy, Georgetown Pharmacy, Wellings Pharmacy, Ting Pharmacy), supported by an automation-driven Distribution Centre in Klang with 160+ robots, 700+ racks, Tote-to-Person and Shelf-to-Person systems, and AI-driven smart replenishment. The underlying technology stack runs on SAP Rise with Amazon Web Services for unified multi-divisional data, with the Lark productivity platform connecting headquarters, 600+ retail outlets, and distribution hubs. The group also operates the BIG Pharmacy app with teleconsultation, prescription management, and medication delivery, and deploys Telehealth Kiosks in community settings.

Beyond retail pharmacy, Big Caring Group is structured as a vertically integrated healthcare platform. It owns Yanling Holdings, a PIC/S-certified pharmaceutical and nutraceutical manufacturer with 800+ registered products serving 120+ B2B clients, and operates B2B distribution through Medispec and Aetos Pharma. Health supplement brands include Vitamode and Quantum Upstream, and YourPhysio adds 18 physiotherapy and rehabilitation centres. The company is also pursuing a flagship cross-border preventive healthcare alliance with Japan's B&S Corporation and Taiwan's Great Tree Pharmacy, with the LACTIS postbiotic brand entering Malaysia in December 2025 as the first milestone.

The business model is predominantly transaction-based retail pharmacy revenue (RM-priced, sold across 1.5M+ monthly transactions to 1M+ loyalty members), supplemented by subscription-style B2B workforce health solutions to MNCs, B2B manufacturing and distribution revenue via Yanling and Medispec, and emerging digital health services. The group is majority-controlled by co-founders Lee Meng Chuan (Group CEO) and Lim Sin Yin (Executive Director), with private equity firm Creador Sdn. holding a 33.7% stake that will reduce to 19.4% post-IPO. In April 2026, the company filed for a Main Market listing on Bursa Malaysia to raise up to RM3 billion (~USD 750 million) at a valuation of up to RM20 billion, with proceeds earmarked for partial retirement of an RM1.3 billion debt pile and funding 40-50 new outlet openings annually over the next 3-5 years.

Name

Big Caring Group

Legal name

BIG CARiNG GROUP BHD.

Website

https://bigcaring.com.my

Company type

Private

Founded year

2023

Operating status

Ipo

Headcount range

5,001–10,000 employees

Short description

Big Caring Group is Malaysia's largest integrated pharmacy chain, operating 626 retail outlets under multiple banners. It combines community pharmacy with PIC/S-certified manufacturing, medical distribution, telehealth, and physiotherapy, serving individual consumers, MNCs, and 120+ B2B clients.

Ownership category

akta.pro rank

Product category

Retail Pharmacy

NAICS

Pharmacies and Drug Retailers (456110), Drugs and Druggists' Sundries Merchant Wholesalers (424210), Pharmaceutical Preparation Manufacturing (325412)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122), Pharmaceutical Preparations (2834)

akta.pro primary industry

Discount Drugstores (Value-Focused Chain Pharmacies) (CRAEAHAA)

akta.pro secondary industries

Pharmacy & Health Essentials Delivery (CRAFAFAI), Pharmacy Benefit/Channel Services (PSAO, 340B Admin, Chargebacks/Rebates Ops) (CRAOAHAK)

Keywords

• Retail pharmacy chain
• Pharmaceutical manufacturing
• Health supplement distribution
• Telehealth services
• Workforce health solutions

Headquarters

HQ city

Klang

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Retail Pharmacy Sales: Revenue from retail sale of pharmaceutical products, over-the-counter medicines, health supplements, medical devices, and personal care items through 600+ physical pharmacy stores and the BIG Pharmacy e-commerce platform. Core revenue driver with 1.5M+ monthly transactions.
2. B2B Workforce Health Solutions: Enterprise health solutions provided to MNCs and corporate clients including occupational health services, employee wellness programmes, and workplace health management across the network of 5,000+ B2B and B2C touchpoints.
3. Manufacturing - Yanling Holdings: Revenue from fully integrated pharmaceutical, nutraceutical and OTC drug manufacturing through Yanling Holdings (PIC/S-certified), serving over 120 clients with more than 800 registered products.
4. Distribution and Wholesale: Wholesale distribution of health supplements, medical devices, and pharmaceutical products through Medispec and Aetos Pharma brands across Malaysia.
5. Digital Health Services: Teleconsultation, telepharmacy, virtual health assessments, and prescription fulfilment services delivered through the BIG Pharmacy app and telehealth kiosks.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Big Caring Group operates Malaysia's largest retail pharmacy chain with 600+ physical outlets under five banners (BIG Pharmacy, CARiNG Pharmacy, Georgetown Pharmacy, Ting Pharmacy, Wellings Pharmacy), selling pharmaceutical products, OTC medicines, health supplements, and medical devices. The Group also provides B2B workforce health solutions to MNCs, owns PIC/S-certified pharmaceutical and nutraceutical manufacturing through Yanling Holdings, distributes medical devices and supplements via Medispec and Aetos Pharma, and delivers digital health services through the BIG Pharmacy app and Telehealth Kiosks.

Product overview

BIG CARING Group is a multi-brand integrated healthcare platform built around retail pharmacy as its core, with over 600 retail pharmacy stores across Malaysia operating under brands including BIG Pharmacy (300+ stores, 13 states), CARiNG Pharmacy (national chain from 1994), Georgetown Pharmacy, Wellings Pharmacy, and Ting Pharmacy. The portfolio extends beyond retail into fully integrated pharmaceutical manufacturing (Yanling Holdings — PIC/S-certified, 800+ registered products), medical device distribution (Medispec), health supplement brands (Quantum Upstream, Vitamode, Aetos Pharma), physiotherapy and rehabilitation (YourPhysio — 18 centres), and digital health services (Telehealth Kiosk, Lark-powered operations). The Group also operates an AI-driven automated Distribution Centre handling 90,000+ daily order lines, and runs community health initiatives including Ribbon of Hope (cancer care), Project Blue Dot (prostate cancer screening), and colorectal cancer screening in partnership with CORUM. Its network spans over 5,000 B2B & B2C healthcare touchpoints nationwide.

Differentiator

Problem solved

Functional benefit

Brands

• BIG Pharmacy: Retail pharmacy chain with over 300 stores across 13 states in Malaysia, founded in 2006
• CARiNG Pharmacy
• Georgetown Pharmacy
• Ting Pharmacy
• Wellings Pharmacy
• Vitamode
• Quantum Upstream
• Yanling
• Medispec
• Aetos Pharma
• YourPhysio
• Ribbon of Hope
• Project Blue Dot

Products and services

• BIG Pharmacy retail chain Retail pharmacy chain founded in 2006 offering medicines, health supplements, medical devices, and personal care products across 300+ Malaysian stores.
• CARiNG Pharmacy retail chain Heritage retail pharmacy chain founded in 1994 by five pharmacists, grown to a nationwide Malaysian chain under the Big Caring Group.
• Georgetown Pharmacy Northern Malaysia pharmacy brand serving Penang communities and international patrons with everyday health essentials.
• Wellings Pharmacy Penang-based pharmacy brand serving local communities and patrons from abroad with reliable pharmacy services.
• Ting Pharmacy East Malaysian pharmacy brand bringing approachable healthcare to neighbourhood communities.
• Yanling Holdings pharmaceutical and nutraceutical manufacturing Fully integrated PIC/S-certified pharmaceutical and nutraceutical manufacturing complex with 30+ years of experience, serving 120+ B2B clients with 800+ registered products.
• Vitamode health supplements Vitamins and supplements brand trusted and widely prescribed by healthcare professionals across Malaysia.
• Quantum Upstream health supplements Health supplements, functional foods, and personal care essentials for everyday wellness.
• Medispec pharmaceutical distribution Import, marketing, and distribution of high-quality generic pharmaceuticals, proprietary medicines, medical devices, and herbal/supplement products.
• Aetos Pharma pharmaceutical solutions Pharmaceutical solutions provider delivering safe, effective, high-quality, and affordable products and services.
• YourPhysio physiotherapy and rehabilitation Personalised physiotherapy and rehabilitation services across 18 physiotherapy centres to restore movement and quality of life.
• Telehealth Kiosk Digital health kiosk enabling biometric health checks (height, weight, body composition, temperature, blood pressure, blood oxygen) with automatic data upload to the BIG Pharmacy app, teleconsultation, and medication delivery.
• B2B workforce health solutions Enterprise occupational health programmes and employee wellness solutions delivered to MNCs and corporate clients through the Group's 5,000+ B2B nationwide touchpoints.
• BIG Pharmacy mobile app with teleconsultation Mobile application providing prescription uploads, health data management, teleconsultation booking, prescription management, and medication delivery services.

Quantifiable outcome

• 600+ retail pharmacy outlets across Malaysia, making it Malaysia's largest pharmacy chain
• +5 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered minor, flagship and core.

• Bandar Tun Razak Parliamentary OfficeminorGTM or Marketing Partner · 19 April 2026BIG CARiNG Group partnered with the Bandar Tun Razak Parliamentary Office to host community health events and launch a Telehealth Kiosk at the parliamentary office. The group contributed RM20,000 to the Malaysian Artistes' Association and distributed 140 RAHMAH Donation Boxes to families in need within the constituency. YB Dato' Seri Dr. Wan Azizah officiated the event.
• CORUM (Colorectal Cancer Survivorship Society Malaysia)flagshipStrategic or Co-development Partner · 31 March 2026BIG CARiNG Group partnered with CORUM to launch a nationwide colorectal cancer screening initiative targeting 10,000 eligible Malaysians. The partnership provides subsidised iFOBT self-test kits through BIG Pharmacy and CARiNG Pharmacy stores and community outreach activities. CORUM contributes advocacy, community mobilisation, and psychosocial support. The Group's Ribbon of Hope programme also provides rehabilitation equipment loans and care packs for eligible B40 cancer patients.
• LarkcoreTechnology or Integration · 9 December 2025Lark, the all-in-one productivity platform, partnered with BIG CARiNG Group to deploy its productivity tools across the network of over 600 community pharmacy stores and distribution hubs. Lark serves as the central platform connecting headquarters, retail outlets, and distribution centres, integrating communication, approvals, forms, ticketing, Lark Base and Wiki workflows, and multi-language support. The partnership aims to strengthen internal efficiency and build a scalable digital backbone supporting growth ambitions.
• B&S Corporation (Japan)flagshipStrategic or Co-development Partner · 4 December 2025Japan's 111-year-old health brand B&S Corporation (founded 1914) partnered with BIG CARiNG Group and Taiwan's Great Tree Pharmacy in a strategic alliance to advance preventive healthcare across Asia. B&S brings over 70 years of lactic acid bacteria research, including the LACTIS postbiotic brand and the 'Lactic Acid Bacteria Extract' (now in its 41st year). The first milestone is LACTIS entering the Malaysian market in December 2025, with more clinically validated anti-ageing and senior wellness supplements to follow.
• Great Tree Pharmacy (Taiwan)flagshipStrategic or Co-development Partner · 4 December 2025Taiwan's largest pharmacy chain with over 30 years of history, Great Tree Pharmacy partnered with BIG CARiNG Group and Japan's B&S Corporation to create a cross-border preventive healthcare ecosystem across Asia. The partnership builds on a 2024 collaboration to introduce the globally patented red yeast product Ankascin568™ and elevates the relationship from a product-level partnership to a full strategic alliance involving integrated supply chain and retail development.
• Rotary Club of Kuala Lumpur DiRajaflagshipStrategic or Co-development Partner · 11 November 2025BIG CARiNG Group joined the Rotary Club of Kuala Lumpur DiRaja's Project Blue Dot as a key partner to expand access to early prostate cancer screening for Malaysian men. RCKL DiRaja subsidises PSA screenings and coordinates follow-up support. The initiative aims to provide 3,000 free screenings and reach 2 million Malaysian men with prostate cancer awareness. Up to 20 B40 patients receive full financial assistance for diagnostic and treatment services.
• National Cancer Society Malaysia (NCSM)flagshipStrategic or Co-development Partner · 11 November 2025National Cancer Society Malaysia serves as the clinical lead for Project Blue Dot, providing medical personnel, screening protocols, and laboratory analysis. NCSM provides counselling, risk assessment, and referral management for men with elevated PSA levels. The partnership was formalised through an MOU signed in November 2025 and expanded nationwide in February 2026 at World Cancer Day 2026.
• National Cancer Society Malaysia (NCSM) - Ribbon of HopeflagshipStrategic or Co-development Partner · 14 October 2025BIG CARiNG Group signed an MOU with NCSM to strengthen cancer education, screening outreach, and prevention advocacy nationwide through the Ribbon of Hope initiative. Ribbon of Hope offers holistic community cancer care from screening and diagnosis to remission and survivorship, including patient education, affordable cancer medicines, rehabilitation resources, specialised counselling, and dietitian services.
• SAP MalaysiacoreTechnology or Integration · 4 June 2025BIG Caring Group selected Rise with SAP on Amazon Web Services as its cloud platform to integrate operations across its network of more than 500 stores. SAP Malaysia's managing director highlighted the opportunity to reimagine retail experiences in Malaysia given the group's scale of operations. The implementation consolidates data from various divisions into a unified platform and enables Generative AI and advanced predictive analytics.
• Pharm-D Health Science (Lang Bragman)coreChannel Partner/ Reseller/ DistributorPharm-D Health Science's Lang Bragman probiotic series is distributed through BIG CARiNG Group's pharmacy network (BIG Pharmacy, CARiNG Pharmacy, Georgetown Pharmacy, Ting Pharmacy, Wellings Pharmacy). Lang Bragman holds the Malaysia Book of Records for the largest range of home-grown probiotic products with 34+ formulations. Products are available in 800+ pharmacies across Malaysia and Singapore.

Scale indicators17 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Watsons Malaysia (A.S. Watson Group): Watsons is one of the largest health and beauty retail chains in Malaysia with hundreds of stores, dispensing pharmacy services, and a loyalty programme. It directly competes with BIG Pharmacy and CARiNG Pharmacy for footfall, prescriptions, and OTC/wellness share in the same Malaysian shopping districts.
• AEON Wellness (AEON Co. (M) Bhd.): AEON Wellness is the in-store and standalone pharmacy arm of AEON, offering prescription services, supplements, beauty and personal care within larger AEON retail destinations. It overlaps with BCG on drug retail and supplements within Malaysian shopping centres and standalone formats.
• Boots Malaysia: Boots operates pharmacy-led stores in Malaysia combining prescription dispensing with health, beauty, and wellness categories. It competes head-to-head with BCG for urban pharmacy share and brings the resources of a global retail-pharmacy brand.
• Alpro Pharmacy: Alpro is a fast-growing community pharmacy chain in Malaysia with a multi-store footprint, prescription dispensing, supplements and chronic disease management services. It directly competes with BIG Pharmacy for tier-2 and tier-3 Malaysian catchment areas and via shared chronic-care positioning.
• Sunway Pharmacy: Sunway Pharmacy is a Malaysian pharmacy chain with community pharmacy outlets, prescription services and wellness product offerings positioned around the Sunway ecosystem. Comparable to BCG as another domestic multi-store pharmacy brand competing for the same loyalty-driven consumer base.
• Guardian Pharmacy Malaysia (DKSH Holdings): Guardian operates a large network of pharmacies and health-and-beauty stores across Malaysia offering prescription services, OTC medicines, supplements, and personal care. It overlaps with BCG on core retail pharmacy proposition and is one of the most credible incumbent competitors to BCG's 600+ outlets.

Broad incumbents

• DKSH Holdings (Healthcare & Consumer Goods): DKSH is the regional market expansion services group that operates Guardian in Malaysia and across ASEAN. As BCG scales its 5,000+ B2B and B2C touchpoints into B2B workforce health and distribution, it competes indirectly with DKSH's regional healthcare distribution and pharmacy retail capabilities.
• A.S. Watson Group (parent of Watsons): A.S. Watson is the largest health and beauty retailer in Asia and Europe, operating Watsons, PARKnSHOP, and other pharmacy/retail concepts. BCG benchmarks indirectly against A.S. Watson's operating model, scale, and private-label playbook when competing with Watsons Malaysia.
• Great Tree Pharmacy: Great Tree Pharmacy is Taiwan's largest pharmacy chain with 30+ years of history, operating hundreds of stores with preventive healthcare, supplements, and pharmacist-led services. It is comparable as a regional incumbent pharmacy chain partnering with BCG on cross-border preventive healthcare (e.g., Ankascin568, LACTIS).

Emerging players

• Stada Arzneimittel / Sun Pharma Asia (regional pharma manufacturers): Regional pharmaceutical manufacturers and generics players (e.g., Sun Pharma Asia) overlap indirectly with BCG's Yanling Holdings (PIC/S-certified manufacturing complex) where Yanling supplies 120+ clients with 800+ OTC and nutraceutical products, competing for contract manufacturing and supplement OEM business.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat7 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/caring2u
• Instagraminstagram.com/caringpharmacy_my
• LinkedInlinkedin.com/company/big-caring-group

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Big Caring Group