City of Hagerstown
- Company typePrivate
- Founded1762
- HeadquartersHagerstown, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
City of Hagerstown firmographics
Firmographics- Name
- City of Hagerstown
- Legal name
- City of Hagerstown
- Website
- https://hagerstownmd.org
- Company type
- Private
- Founded year
- 1762
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
City of Hagerstown industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Utilities (221), Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (221320)
- SIC
- Electric, Gas & Sanitary Services (4900), Electric Services (4911), Water Supply (4941)
- akta.pro primary industry
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
Keywords
Where City of Hagerstown is headquartered
LocationHeadquarters
- HQ city
- Hagerstown
- HQ country
- United States
- HQ region
- North America
Offices11 records
Markets served
City of Hagerstown business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Others
Revenue model
- Property Taxes: Property tax collection from residential and commercial properties within city limits
- Utility Services Revenue: Electric, water, and wastewater utility service fees charged to residential and commercial customers
- Permits and Licenses: Building permits, contractor licenses, electrical/plumbing/HVAC permits, rental housing licenses, sign permits
- Parking Fees: Parking meter revenue, parking permits, parking ticket fines
- Code Enforcement Fines: Violations fines for property maintenance, rental licensing, code compliance
- Recreation Programs: Fees for parks and recreation facilities, programs, and rentals
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Utility billing for electric, water, and wastewater services |
| Transaction based/ take rate | Pay-as-you-go | Parking rates and citations |
| Unit Pricing | One time/ perpetual license | Building and trade permits |
| Unit Pricing | Pay-as-you-go | Parks and recreation facilities |
Distribution channels4 records
Marketing channels5 records
City of Hagerstown product offering
Product offeringCore offering
The City of Hagerstown is a municipal government that provides essential public services to its residents and businesses, including police and fire protection, electric, water, and wastewater utilities, trash and recycling collection, parks and recreation facilities and programs, building permits and code enforcement, parking services, and planning and economic development. It owns and operates its own electric utility distribution system and is pursuing a Gigabit City broadband initiative.
Product overview
The City of Hagerstown operates a comprehensive civic technology platform powered by CivicPlus, offering residents integrated digital services including an Online Payment Portal (via Invoice Cloud), City GIS Maps, a Transparency Portal (powered by Socrata), and PayByPhone for parking payments. The platform provides e-services for reporting civic issues (potholes, street signs, traffic lights, property violations), permit lookup and tracking, utility billing management, Parks & Recreation program registration, and access to community resources like the Crime Map and Flock Safety Transparency Portal. The digital infrastructure is designed for resident engagement across utility services, public safety, planning, and community development.
Differentiator
Problem solved
Functional benefit
Products and services
- Online Payment Portal
Companies that use City of Hagerstown
Customer profileSegments3 records
Ideal customer profiles3 records
City of Hagerstown technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature4 records
City of Hagerstown partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Antietam BroadbandcoreCable franchise agreement for broadband cable services. Antietam Broadband provides cable television and internet services to Hagerstown residents. The city has a franchise agreement governing the use of public rights-of-way for cable infrastructure. The partnership also includes Hub City Now programming on Antietam Broadband Channel 25, the city's local cable access channel.
Recent moves5 records
Expansion highlights6 records
City of Hagerstown competitors and assessment
Company assessmentDirect peers
- City of Frederick, Maryland: Frederick is a similar Maryland municipal government of comparable scale, also providing public safety, utilities, permits, and parks services. It is the closest like-for-like peer for benchmarking operational performance and digital service delivery.
- City of Bowie, Maryland: A Maryland municipal government of comparable population scale operating similar municipal services. Comparable for suburban-adjacent growth dynamics and Parks & Recreation programming.
- City of Cumberland, Maryland: A smaller Maryland municipal government in Western Maryland with overlapping service profile and similar legacy-economy dynamics. Useful for benchmarking population-decline scenarios and small-city utility economics.
- City of Annapolis, Maryland: Annapolis is a Maryland municipal government operating a comparable suite of services including utilities, public safety, and economic development. It serves as a peer for capital-program execution and waterfront/aging-infrastructure management.
- City of Westminster, Maryland: A Maryland municipal peer serving a similar community profile with comparable municipal functions. Useful for benchmarking small-city public-works delivery and digital services.
Regional players
- City of Chambersburg, Pennsylvania: A neighboring Pennsylvania municipal government just across the MD/PA border with similar service mix and regional economic context. Strong regional peer for cross-state economic-development comparisons.
- City of Martinsburg, West Virginia: A nearby West Virginia municipal government serving the Eastern Panhandle region. Comparable in scale and economic mix, useful as a regional peer for utility rate benchmarking.
- City of Winchester, Virginia: A regional Virginia municipal government with comparable service portfolio. Relevant as a cross-state peer for benchmarking historic-city downtown revitalization outcomes.
Emerging players
- Town of Taneytown, Maryland: A smaller Maryland municipality operating a focused municipal-services portfolio. Useful as a smaller-scale peer for evaluating which service lines scale down cost-effectively.
Others
- American Public Power Association: Industry association representing municipally owned electric utilities like Hagerstown's Light Department. Not a direct peer, but provides the industry data, peer-benchmarking, and policy context that frames Hagerstown's electric utility economics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
City of Hagerstown social profiles
Digital presenceCity of Hagerstown compliance and trust
Trust signalCompliance2 records
City of Hagerstown financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Hagerstown leadership team
Management profileNumber of profiles
Profiles9 records
City of Hagerstown funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Hagerstown M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Hagerstown
What does City of Hagerstown do?
The City of Hagerstown is a municipal government that provides essential public services to its residents and businesses, including police and fire protection, electric, water, and wastewater utilities, trash and recycling collection, parks and recreation facilities and programs, building permits and code enforcement, parking services, and planning and economic development. It owns and operates its own electric utility distribution system and is pursuing a Gigabit City broadband initiative.
Is City of Hagerstown a public or private company?
City of Hagerstown is a private company. It is classified as state government owned and is currently operating.
When was City of Hagerstown founded?
City of Hagerstown was founded in 1762. It employs 101 to 250 people.
Where is City of Hagerstown based?
City of Hagerstown is headquartered in Hagerstown, United States, in the North America region.
How does City of Hagerstown make money?
Six revenue lines are on record. Property Taxes are the primary driver. The others are utility Services Revenue, permits and Licenses, parking Fees, code Enforcement Fines and recreation Programs.
Who are City of Hagerstown's main competitors?
Direct peers on record are City of Frederick, Maryland, City of Bowie, Maryland, City of Cumberland, Maryland, City of Annapolis, Maryland and City of Westminster, Maryland. Regional players are City of Chambersburg, Pennsylvania, City of Martinsburg, West Virginia and City of Winchester, Virginia. Town of Taneytown, Maryland is listed as an emerging player. American Public Power Association is listed as an others.
Does City of Hagerstown have an API?
No public API is recorded for City of Hagerstown.
What industry is City of Hagerstown in?
City of Hagerstown's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 221 and its SIC code is 4900.