City of Muskegon

What City of Muskegon does

The City of Muskegon is a municipal government entity incorporated under Michigan state law, founded in the mid-nineteenth century and serving approximately 37,000+ residents within the city of Muskegon, Michigan. The city delivers the full range of municipal services through functional departments covering Public Safety (police, fire, building inspection), Public Works (water, sewer, sanitation, water filtration, highways, launch ramps, marina), Parks and Recreation (30+ parks, 2.5 miles of Lake Michigan frontage, 12-mile Muskegon Lakeshore Trail), Development Services (planning, zoning, building permits, critical dune permits), Economic Development (Brownfield, Neighborhood Enterprise Zone, Opportunity Zones, revolving loan funds), and Finance and Administration (budgets, income tax, treasurer, clerk, elections, civil service). The city is governed by an elected Mayor (Ken Johnson), a Vice Mayor, and six City Commissioners, with a City Manager (Jonathan Seyferth) serving as chief administrative officer.\n\nThe city's technology platform layer consists of off-the-shelf civic software: CivicRec for parks and recreation reservations (launched January 2025), BidNet Direct for electronic procurement (effective July 2026), SeeClickFix for citizen issue reporting, and CivicClerk for public meetings and records. Service delivery occurs primarily through City Hall in person, online portals, and direct neighborhood engagement via 15 neighborhood associations coordinated through the Neighborhood Associations of Muskegon (NAM) network. Cultural and tourism assets include partnerships with the Muskegon Museum of Art, Frauenthal Theater, Lakeshore Museum Center, Hackley Public Library, West Michigan Symphony Orchestra, Lake Express cross-lake ferry, and major annual festivals (Lakeshore Art Festival, Burning Foot Beer Festival, Michigan Irish Music Festival).\n\nRevenue is generated through a diversified municipal revenue base including property taxes, a 1% city income tax on residents and businesses, business registration and licensing fees ($40 annual business registration plus specialty licenses for dance halls, transient merchants, and mobile food vendors), utility fees (water, sewer, sanitation), launch ramp and marina fees (seasonal permits $70, daily passes $10), parks and recreation facility rentals ($45/hour for McGraft Park bandshell), and building/development permit and inspection fees. The city serves three primary customer segments: residents (full municipal services), local businesses (licensing, permits, economic development incentives), and visitors/tourists (beaches, parks, events, ferry). The city has earned the Michigan Municipal League Green Communities Challenge Gold designation (2023) for climate action and sustainability initiatives.

Name

City of Muskegon

Legal name

City of Muskegon

Website

https://muskegon-mi.gov

Company type

Private

Founded year

1860

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Muskegon is a municipal government in Michigan serving 37,000+ residents with full municipal services including public safety, water/sewer utilities, parks, planning, and economic development. It operates 30+ parks and 2.5 miles of Lake Michigan frontage, funded primarily by property and income taxes.

Ownership category

akta.pro rank

NAICS

Administration of Environmental Quality Programs (9241), Sewage Treatment Facilities (221320), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Water Supply (4941), Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public safety services
• Parks and recreation
• Public works utilities
• Economic development

Headquarters

HQ city

Muskegon

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Taxes: Property tax collection through City Treasurer's office for city services and operations
2. Income Taxes: City income tax collection from residents and businesses
3. Business Registration and Licensing Fees: Annual business registration fee of $40 plus fees for dance halls, transient merchants, and mobile food vendors
4. Utility Fees: Water, sewer, and sanitation service charges for residents and businesses
5. Launch Ramp and Marina Fees: Daily and seasonal fees for boat launches and marina docking at Hartshorn Marina and Fisherman's Landing
6. Parks and Recreation Fees: Park pavilion, community building, and shelter rental fees through CivicRec platform
7. Permit and Inspection Fees: Building inspections, development permits, and zoning-related fees

Pricing tiers

Distribution channels6 records

Marketing channels7 records

Core offering

The City of Muskegon is a municipal government that delivers administrative, public safety, utility, parks/recreation, planning, and economic development services to residents, businesses, and visitors within city limits. Core functions include police and fire services, water/sewer/sanitation utilities, parks and beach management, permitting and inspections, business licensing, zoning, neighborhood programs, and tax collection. Operations are supported by citizen-facing technology platforms for service requests, facility reservations, and procurement.

Product overview

City of Muskegon is a municipal government offering a comprehensive suite of services through its official website portal. The city's product portfolio centers on government services delivery across multiple divisions including Parks & Recreation (managing over 30 parks and recreational facilities), Public Safety (police, fire, building inspection), Economic Development, Finance & Administration, Development Services, Public Works, and Neighborhood Programs. Technology platforms supporting operations include CivicRec for parks reservations (launched January 2025), BidNet for procurement (implemented July 2026), and SeeClickFix for citizen problem reporting. The city serves as West Michigan's Shoreline City with 15 distinct neighborhoods and extensive Lake Michigan waterfront access.

Differentiator

Problem solved

Functional benefit

Segments3 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered core and minor.

• Northern InitiativescoreImplementation/ SI/ Consulting PartnerPartnership for Western Market chalet program - Northern Initiatives reviews business plans of accepted applicants before chalet rental approval. Western Market is designed to attract small businesses and create retail shopping in Downtown Muskegon.
• Neighborhood Associations of Muskegon (NAM)coreStrategic or Co-development PartnerPresidents and representatives of each of the 15 neighborhood associations meet monthly to share updates, collaborate on projects, invite guest speakers, and provide input on citywide initiatives.
• Hackley Public LibraryminorOthersHistoric library institution within city providing local history and genealogy resources
• Lakeshore Museum CenterminorOthersMajor museum complex including Hackley & Hume Historic Site, Fire Barn Museum, Scolnik House of the Depression Era
• Muskegon Museum of ArtminorOthersMajor art museum located in downtown Muskegon
• Frauenthal TheaterminorOthersIconic theater venue in downtown Muskegon for performing arts
• West Michigan Symphony OrchestraminorOthersRegional symphony orchestra performing at The Block venue in downtown
• Muskegon Heritage MuseumminorOthersMuseum focused on preserving Muskegon's local history and heritage
• Lake ExpressminorOthersHigh-speed cross-lake ferry service connecting Muskegon to Milwaukee, located at Great Lakes Marina in Lakeside neighborhood. 2.5-hour crossing time.
• Aquastar CruisesminorOthersLeisure cruise operator on Muskegon River and Lake Michigan departing from Muskegon
• VanDyk Mortgage Convention CenterminorOthersModern convention venue in downtown Muskegon for tradeshows and conventions
• Trinity Health ArenaminorOthersMajor sports and entertainment venue (formerly LC Walker Arena) home to semi-professional sports leagues
• Muskegon County AirportminorOthersCounty-run airport near US-31 and I-96 junction offering 14 weekly flights to Chicago O'Hare via United Airlines
• Muskegon Area Transit Service (MATS)coreOthersPublic transportation service providing daily bus service plus senior transit, micro transit, and trolley in greater Muskegon area
• Lakeshore Art FestivalcoreStrategic or Co-development PartnerMajor annual art festival hosted in downtown Muskegon and Hackley Park, featuring nearly 250 artist booths
• Burning Foot Beer FestivalminorStrategic or Co-development PartnerAnnual craft beer festival held at Pere Marquette Beach
• Michigan Irish Music FestivalminorStrategic or Co-development PartnerAnnual Irish music festival celebrating heritage and culture in Muskegon
• Unity Christian Music FestivalminorStrategic or Co-development PartnerAnnual Christian music festival held in Muskegon

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CityofMuskegon
• LinkedInlinkedin.com/company/city-of-muskegon
• Instagraminstagram.com/cityofmuskegon
• Xx.com/CityofMuskegon_

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Muskegon