What Hotel Polo Towers Group does

Hotel Polo Towers Group, founded in 1991 and headquartered in Shillong, is a privately-held Indian hospitality company that operates a curated portfolio of hotels and resorts under the Polo Hotels and Resorts brand, alongside the newer Chapter sub-brand. The group runs 8 destinations concentrated in Northeast India — including Agartala, Shillong, Cherrapunji, Kolkata, Melaghar, and Kohima — featuring differentiated property concepts such as a 5-star city hotel (Polo Hotel Agartala), a cliffside property near Seven Sisters Falls (Polo Resort Cherrapunji), a floating hotel on the Hooghly River (Polo Floatel Calcutta), and a lakefront resort with 55 rooms near Neermahal palace (Chapter Lakeside). Its service surface extends beyond accommodation into multi-cuisine dining, spa and wellness, weddings and corporate events, curated local experiences, and a loyalty-style membership program offering 22-25% discounts.

The group's business model rests on multiple revenue streams: per-night room revenue across Superior, Deluxe, and Suite categories; food and beverage (in-house restaurants, fine dining, poolside dinners, floating breakfasts); event venue rental and catering for destination weddings and corporate meetings; and a recurring membership book that drives direct-booking loyalty. Distribution is direct-to-consumer via the group's own website (polohotelsandresorts.com) and booking engine (bookings.polohotelsandresorts.com), with a contact center supporting phone and email bookings. Pricing is largely quote-based and not publicly disclosed; the group competes on curated experience and location scarcity rather than headline room rate. With 501-1,000 employees, SEBI IPO approval received in May 2026 for a ₹300 crore raise, and a leadership team led by Deval Tibrewalla (CEO & Director) and Kishan Tibrewalla (Managing Director & Chairman), the company is positioned for public-market entry to fund further geographic and vertical expansion.

Name

Hotel Polo Towers Group

Legal name

Polo Hotels and Resorts

Website

https://hotelpolotowers.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Hotel Polo Towers Group is a privately-held Indian hospitality company operating 8 hotels, resorts, and experiential properties across Northeast India (including Shillong, Agartala, Cherrapunji, Kolkata, and Kohima) under the Polo Hotels and Resorts and Chapter sub-brands, serving leisure travelers, wedding and corporate event clients, with an IPO filed in May 2026.

Ownership category

akta.pro rank

Product category

Hospitality Services

NAICS

Hotels (except Casino Hotels) and Motels (721110), Traveler Accommodation (7211), Accommodation (721)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Boutique Resorts (Small-Scale Resorts) (THAGADAJ)

Keywords

• Hospitality services
• Hotel accommodations
• Destination weddings
• Spa wellness
• Resort properties

Headquarters

HQ city

Shillong

HQ country

India

HQ region

Asia

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Hotel Accommodations: Revenue generated from room bookings across 8 destinations in Northeast India, including 5-star hotels, resorts, and boutique properties. Offers Superior, Deluxe, and Single room categories with varying price points.
2. Food and Beverage: Multi-cuisine dining services, in-house cafes, restaurants, and lounge bars at various properties. Includes fine-dining experiences, poolside candlelight dinners, and floating breakfast offerings.
3. Events and Celebrations: Banquet halls and lawn spaces for destination weddings, corporate events, and celebrations. Revenue from venue rental, catering, and event planning services.
4. Membership Program: Exclusive membership program offering 22-25% discount on bookings, early check-in, late check-out, and other perks to drive customer loyalty and repeat bookings.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Hotel Polo Towers Group operates a portfolio of branded hotels and resorts across Northeast India under the Polo Hotels and Resorts brand. It offers accommodations, multi-cuisine dining, spa and wellness services, destination weddings and event hosting, and curated experiential journeys through 8 destinations including Agartala, Shillong, Cherrapunji, Kolkata, Kohima, and Melaghar.

Product overview

Hotel Polo Towers Group operates a portfolio of hotels and resorts across Northeast India, featuring 8 destinations including Agartala, Shillong, Cherrapunji, Kolkata, and Kohima. The core products include branded properties such as Polo Hotel Agartala (5-star), Polo Towers Shillong, Polo Resort Cherrapunji, and Polo Floatel Kolkata, along with Chapter Lakeside resort near Agartala and upcoming Polo Hotel Kohima. Properties offer diverse accommodation types ranging from standard rooms to suites and presidential suites, complemented by services including multi-cuisine dining, spa and wellness treatments, wedding and event hosting, and curated experiential journeys exploring Northeast India's natural and cultural attractions. The group also offers a membership program for repeat guests.

Differentiator

Problem solved

Functional benefit

Brands

• Polo Hotel: Premium city hotel brand
• Polo Towers
• Polo Resort
• Polo Floatel
• Chapter Lakeside

Products and services

• Polo Hotel, Agartala A 5-star hotel in Agartala offering premium accommodations with swimming pool, fitness centre, business centre, spa, and fine-dining for leisure travelers and corporate guests.
• Polo Towers, Shillong Flagship hotel property in Shillong offering comfortable accommodations amidst the natural beauty of Meghalaya for leisure and business travelers.
• Polo Resort, Cherrapunji A resort in Cherrapunji opposite Seven Sisters Falls featuring an infinity pool, spa services, and panoramic views of misty forested hills for leisure travelers.
• Polo Floatel, Calcutta A floating hotel in Kolkata offering unique accommodations on the Hooghly River with scenic water views for leisure and business travelers.
• Chapter Lakeside A lakefront retreat on the banks of Rudrasagar Lake near Agartala offering 55 elegant rooms across Superior, Deluxe, and Single categories with views of Neermahal palace.
• Polo Hotel, Kohima A hotel set on top of a mountain in Kohima offering Premium Rooms and Executive Suites with private balconies, multi-cuisine restaurant, and banquet services with cliffside views.
• Chapter Resort Mylliem A resort in Mylliem offering accommodations amidst natural surroundings near Shillong for guests seeking a nature-immersive stay.
• Dining Services Multi-cuisine dining experiences across properties including in-house cafes, fine-dining settings, poolside candlelight dinners, floating breakfast options, and tribal cuisine for in-house and outside guests.
• Wellness and Spa Spa and wellness services including treatments based on the wisdom of five elements, yoga sessions overlooking valleys, and relaxation therapies for hotel guests and walk-in customers.
• Weddings and Celebrations Wedding and event hosting services including banquet halls, lawn venues, destination weddings, gala dinners, and professional event planning for couples and families.
• Meetings and Events Corporate meeting facilities and event spaces with state-of-the-art amenities for business conferences, offsites, and corporate celebrations.
• Experiences and Journeys Curated travel experiences including visits to waterfalls, living root bridges, caves, historic sites, adventure tours, picnics, and cultural exploration across Northeast India for hotel guests.
• Membership Program Exclusive membership program offering 22-25% savings on bookings, early check-in, late check-out, longer stays, and other special perks for repeat guests.

Quantifiable outcome

• 55 rooms available at Chapter Lakeside property

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Sterling Holiday Resorts: Operates a network of leisure and resort properties across India with a timeshare and direct-booking membership model. Closely comparable business mix of resort-style inventory, F&B, and loyalty program.
• Lords Hotels & Resorts: Domestic hotel chain with presence across regional Indian cities and leisure destinations. Comparable mid-scale operator with similar dependency on domestic leisure travel demand.
• Royal Orchid Hotels: Indian mid-market hotel chain with multi-property presence across regional and tier-2/3 cities. Directly comparable as a domestic hotel operator of similar scale pursuing expansion beyond metros.
• Sinclairs Hotels & Resorts: Indian hotel chain operating boutique and leisure hotels in non-metro destinations. Comparable as a small-to-mid-cap regional hotel operator with similar revenue mix of rooms, F&B, and events.
• Club Mahindra (Mahindra Holidays): Operates a network of Indian resort properties under a membership/timeshare model. Closely comparable in combining curated resort inventory with a recurring membership revenue stream.

Broad incumbents

• Lemon Tree Hotels: Larger publicly listed Indian hotel chain with a multi-brand portfolio spanning upscale, midscale, and economy segments. Comparable as a domestic hotel operator with broader portfolio and greater scale advantages.
• Indian Hotels Company (Taj): Largest Indian hospitality group operating luxury and full-service hotels including leisure resorts. Comparable as a luxury/leisure operator but at materially greater scale and brand recognition.
• EIH (Oberoi/Trident): Premium Indian hotel operator with luxury and business hotels domestically. Comparable as an upper-upscale domestic operator, though considerably larger and more established.

Emerging players

• Tree of Life Resorts: Boutique resort operator focused on offbeat Indian destinations with a curated, experiential positioning. Comparable as a smaller niche player competing in the same boutique/experiential segment.
• WelcomHeritage Hotels: Consortium of heritage and boutique-style Indian properties marketed under a unified brand. Comparable as a curated collection of experiential/lifestyle accommodations targeting domestic leisure travelers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/hotelpolotowers
• Instagraminstagram.com/hotelpoloagartala
• LinkedInlinkedin.com/company/hotel-polo-towers-private-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel Polo Towers Group