Department of Digital Ajman

What Department of Digital Ajman does

The Department of Digital Ajman (DDA) is the government entity established in 2017 to consolidate and digitize public services for the Emirate of Ajman in the UAE. It operates the unified AjmanOne mobile application, the ajman.ae government portal, the Ajman Data Portal (with public API), the Ajman Contact Center (80070) operating 24/7 in Arabic, English, and Urdu, and the AjmanPay electronic payment platform. The platform integrates 12 government entities — including police, municipality, transport authority, land department, finance, tourism, economic development, ports and customs, free zones, and the chamber of commerce — and authenticates users via the national UAE PASS digital identity system.

The technology stack is centered on a unified services catalog and mobile/web front end, with interoperability integrations into UAE PASS (identity), AjmanPay (payments), and Google Maps (location services within AjmanOne). Adjacent products include the Route Ajman navigation app, Ajman BOD bus-on-demand app, and the Ajman Smart Business Feasibility Tool. The Ajman Data Portal exposes government datasets across business, economics, environment, health, housing, leisure, transport, and public order categories. No proprietary AI/ML capabilities are disclosed.

Revenue is generated primarily through per-transaction service fees (transport fees range AED 2–3,000; municipality permits and certificates priced individually) and through the licensing and registration of companies in the Ajman Free Zone, which hosts over 9,000 companies from more than 145 countries. Distribution occurs via self-serve mobile/web channels, a 24/7 inside-sales contact center, and physical Sanad service centers. The entity has no parent company, no external funding, and operates exclusively within the UAE domestic market under Ajman government authority.

Name

Department of Digital Ajman

Legal name

Department of Digital Ajman

Website

https://ajman.ae

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

The Department of Digital Ajman operates the unified AjmanOne digital government platform, delivering mobile, web, and 24/7 contact-center services across 12 emirate-level agencies to citizens, residents, visitors, and 9,000+ Ajman Free Zone businesses.

Ownership category

akta.pro rank

Product category

Government Digital Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Identity & Access Management (IAM) Administration Services (BPAEABAJ)

akta.pro secondary industries

Customer Identity & Access Management (CIAM) (BPAMAEAA), OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB)

Keywords

• Digital government services
• E-government platform
• Government service portal
• Mobile government app
• Public sector digitization

Headquarters

HQ city

Al Ajman

HQ country

United Arab Emirates

HQ region

Middle East

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Government Service Delivery: The Department provides digital government services to citizens, residents, and businesses through the AjmanOne platform. Services include government transactions, bill payments, permits, and certifications. Revenue is generated through service fees charged for various government transactions.
2. Ajman Free Zone Operations: The Ajman Free Zone, under the Ajman government ecosystem, hosts over 9000 companies and generates revenue through company licensing, registration fees, and business setup services.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

The Department of Digital Ajman provides unified digital government services to citizens, residents, visitors, and businesses through the AjmanOne mobile application and ajman.ae government portal. The platform consolidates services from 12 government entities including bill payments, permits, transportation, healthcare, education, real estate, business licensing, and open data access. Authentication is enabled through UAE PASS digital identity, with AjmanPay handling electronic transactions.

Product overview

Department of Digital Ajman operates a unified digital government ecosystem centered around the Ajman One mobile application, which serves as the primary portal for citizens, residents, and visitors to access all government services. The ecosystem includes the Ajman Data Portal for open government data, a comprehensive Service Catalog directory spanning 18+ government entities, the Ajman Contact Center (80070) for unified customer service, AjmanPay for electronic payments, and specialized transportation apps (Route Ajman, Ajman BOD). The digital infrastructure supports various government sectors including police, land and real estate, municipality and planning, economic development, tourism, finance, ports and customs, transport authority, and free zones, with services accessible through digital identity (UAE PASS) authentication.

Differentiator

Problem solved

Functional benefit

Brands

• Ajman One: Unified mobile application providing government services, bill payments, health services, education information, transportation, real estate, and daily life services for Ajman residents and visitors.
• Ajman Data Portal

Products and services

• Ajman One (عجمان ون) A unified mobile application developed by the Department of Digital Ajman providing comprehensive government services access, bill payments, health information, education directory, transportation services, real estate services, Islamic services (prayer times, mosque finder), and daily life information. The app integrates with UAE PASS for digital identity authentication.
• Ajman Data Portal (data.ajman.ae) An open data portal providing public access to government datasets from various Ajman entities, enabling data visualization, community contributions, and API access for reusing government data across themes including business, economics, environment, health, housing, leisure, transport, and public order.
• Service Catalog (دليل الخدمات) A unified directory of government services across all Ajman government entities, providing detailed information on service requirements, procedures, fees, and duration for entities including police, land department, municipality, economic development, tourism, finance, port and customs, chamber of commerce, free zones, transport authority, and security services support authority.
• Ajman Contact Center (مركز عجمان للاتصال) A unified government contact center providing 24/7 services to local government agencies through multiple communication channels in Arabic, English, and Urdu. Accessible via phone (80070), email, chat, and social media platforms.
• AjmanPay A payment policy and service platform for processing electronic payments for government services in Ajman, accepting credit/debit cards, Visa, and MasterCard in UAE Dirhams. Integrated into various government service portals including transport authority services.
• Route Ajman A transportation application providing route information and navigation services for Ajman, available on both Android (Google Play) and iOS (Apple App Store) platforms.
• Ajman BOD A mobile application for bus-on-demand transportation services in Ajman, available on both Android and iOS platforms.
• Ajman Smart Business Feasibility Tool A digital tool for evaluating business feasibility in Ajman, categorized under the Invest in Ajman happiness bundle, designed to help entrepreneurs assess business opportunities.

Quantifiable outcome

• 12 government entities integrated into unified digital services platform
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Ajman Free Zone Authority: Manages the Ajman Free Zone where DDA's licensing and digital services support 9,000+ companies. Operates within DDA's broader digital ecosystem as a primary customer and revenue contributor through business licensing fees.
• Smart Nation (Singapore): Singapore's national digital government and smart nation initiative. Globally recognized benchmark for integrated digital government services, providing aspirational comparison for DDA's platform evolution and citizen experience design.
• Federal Authority for Identity, Citizenship, Customs & Port Security (ICP): Federal UAE authority managing the UAE PASS national digital identity system that DDA integrates with. While operating at the federal level, ICP's identity platform is foundational infrastructure for DDA's AjmanOne service authentication.

Direct peers

• Dubai Digital Authority (formerly Smart Dubai): Dubai's government entity responsible for digitizing government services across all Dubai departments. Most comparable to DDA given the parallel mission of unifying government services into a single digital experience under an emirate-level authority.
• Abu Dhabi Digital Authority: Abu Dhabi's central digital government authority coordinating IT and digital transformation across all Abu Dhabi government entities. Directly comparable to DDA's role of integrating services across 12+ government departments into unified digital platforms.
• Umm Al Quwain e-Government: Umm Al Quwain's emirate-level digital government services platform. Comparable in scale to DDA given similar emirate size and population, providing a relevant benchmark for digital service delivery in smaller UAE jurisdictions.
• Fujairah e-Government: Fujairah's emirate-level digital government services portal. Comparable smaller-emirate digital transformation peer with similar mission of digitizing government services and integrating identity/payment systems.
• Ras Al Khaimah Digital Government: Ras Al Khaimah's government digital services portal serving residents, businesses, and visitors. Comparable smaller-emirate digital government platform with similar feature scope including service catalogs, payments, and unified portals.
• Sharjah Digital Government (SDG): Sharjah's emirate-level digital government initiative consolidating services across Sharjah government entities. Operates with a similar mandate and target population to DDA, serving as the closest geographic peer.

Regional players

• mGovernment (Bahrain): Bahrain's national e-government platform providing similar citizen-facing digital services across multiple government entities. Comparable regional GCC digital government benchmark with unified service delivery and identity integration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Digitalajman
• YouTubeyoutube.com/channel/UCZ7SlNqYPdFql1sEvXK2vdg/featured
• Facebookfacebook.com/DigitalAjman
• LinkedInlinkedin.com/company/digitalajman

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Department of Digital Ajman