What Hudson Link does

Hudson Link is a publicly contracted rapid bus transit service connecting Rockland and Westchester counties in New York State across the Governor Mario M. Cuomo Bridge. Operated under direct procurement by the New York State Department of Transportation (NYSDOT), the service spans four routes (H01, H03, H05, H07), runs more than 500 monthly bus trips, and serves more than 39,000 commuters each month. The current operating contract is transitioning from Transdev North America, Inc. to Coach USA over the weekend of June 27–28, 2026, following an award announced May 22, 2026. Service is offered complimentary to riders from May 22 to September 7, 2026 per NYSDOT direction; outside that window, fares apply via the myGoMobile app or onboard.

The core technology stack is fleet- and rider-tool-centric rather than software-native. Every bus is equipped with ADA hardware — kneeling capability, folding ramps, wheelchair securement, automatic stop announcements, and front-mounted three-bike racks — and every shelter features Text-to-Voice buttons for visually impaired riders. Digital rider tools include the myGoMobile mobile app and the MSF Mobility RiderTool web application (maps, real-time schedules, ticketing, trip planner, and a Grand Central Terminal interactive scheduler for NYC-bound trips). The service integrates with Metro-North Railroad at Tarrytown and White Plains stations and serves the bridge's 3.6-mile shared-use path landings. No public or partner-facing API, SDK, or AI/ML capability is documented.

The revenue model combines a managed-services government contract (NYSDOT procurement of operating services) with usage-based fare revenue collected onboard or via myGoMobile, plus free riding for certified Personal Care Assistants. With 11–50 employees and a Hillburn, NY operational base (260 Old Route 17), Hudson Link functions as a service franchise on a fixed infrastructure corridor rather than a freestanding equity-backed business — cap table, equity ownership, and financial metrics are not disclosed in the source data.

Name

Hudson Link

Legal name

Hudson Link

Website

https://ridehudsonlink.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Hudson Link is a publicly contracted rapid bus transit service operating four routes across the Governor Mario M. Cuomo Bridge, connecting Rockland and Westchester counties in New York for 39,000+ monthly commuters under NYSDOT contract, transitioning from Transdev to Coach USA in June 2026.

Ownership category

akta.pro rank

Headquarters

HQ city

Hillburn

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Fare Revenue: Bus fares collected onboard (cash or via myGoMobile app ticketing). Service was complimentary from May 22 to September 7, 2026 per a NYSDOT announcement; standard fare-based revenue model applies outside that period. Certified PCAs (Personal Care Assistants) ride free.
2. Government Transit Contract: Service funded and contracted by the New York State Department of Transportation (NYSDOT). NYSDOT awarded the operating contract to Coach USA in May 2026, transitioning from Transdev. Service spans four routes with more than 500 monthly bus trips serving 39,000+ commuters monthly.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Hudson Link is a publicly contracted rapid bus transit service operating four routes (H01, H03, H05, H07) across the Governor Mario M. Cuomo Bridge between Rockland and Westchester counties in New York State. The service provides more than 500 monthly bus trips serving 39,000+ commuters and offers Metro-North connections, ADA accessibility on every bus, front-mounted bike racks, and digital tools (myGoMobile app, real-time maps, trip planner, mobile ticketing).

Product overview

Hudson Link operates as a single unified rapid bus transit service, rather than a platform-plus-modules product architecture. Its core offering is the Hudson Link Bus Service — four routes (H01, H03, H05, H07) connecting Rockland and Westchester counties over the Governor Mario M. Cuomo Bridge with Metro-North connections. Layered on top of the bus service are digital rider tools, all accessible via the myGoMobile App and the Hudson Link website: Maps & Real-Time Schedules, Ticketing/Account, Trip Planner, and the Travel to NYC (Grand Central Terminal) Interactive Scheduler. Supplemental passenger-facing features include the Bike Rack Service (onboard amenity) and the ADA Access Service (accessibility program), which together comprise the named products the rider can directly engage with.

Differentiator

Problem solved

Functional benefit

Products and services

• Hudson Link Bus Service Rapid bus transit operating four routes (H01, H03, H05, H07) across the Governor Mario M. Cuomo Bridge connecting Rockland and Westchester counties with direct Metro-North connections. Provides more than 500 monthly bus trips serving 39,000+ commuters.
• myGoMobile App Mobile application providing Hudson Link riders with maps, real-time schedules, ticketing/account management, trip planning, and Travel to NYC planning tools, powered by MSF Mobility webapp.
• Maps and Real-Time Schedules Web-based interactive maps and real-time bus schedule information for Hudson Link routes, accessible via the myGoMobile App and website.
• Ticketing and Account Portal Online ticket purchasing and account management portal for Hudson Link riders via the MSF Mobility webapp.
• Trip Planner Interactive trip planning tool that helps riders plan journeys on Hudson Link routes.
• Travel to NYC Scheduler Interactive scheduler specifically for planning Hudson Link trips to Grand Central Terminal in New York City, available Monday through Thursday.
• ADA Access Service Accessibility program providing kneeling buses, fold-out ramps, wheelchair securement areas, priority seating, automated stop announcements, Text-to-Voice buttons at bus shelters, and a Reasonable Modification/Accommodation request process. Certified Personal Care Assistants ride free.
• Bike Rack Service Front-mounted bike racks on all Hudson Link buses accommodating up to three adult standard-sized bicycles; folding bikes permitted aboard at all times.

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Six partnerships are on record, tiered flagship and core.

• New York State Department of Transportation (NYSDOT)flagshipStrategic or Co-development Partner · 22 May 2026NYSDOT is the contracting public agency that funds and oversees the Hudson Link bus service. NYSDOT issued the May 22, 2026 press release naming the Region 8 Director and announcing the award of the operating contract to Coach USA (transitioning from Transdev on June 27–28, 2026). NYSDOT is also the owner/operator of the Governor Mario M. Cuomo Bridge that the service traverses.
• Transdev (Transdev North America, Inc.)flagshipOthers · 22 May 2026Transdev was the operator of the Hudson Link bus service through May/June 2026, operating and maintaining the system, providing the customer service phone line (844-822-8920), receiving ADA/Reasonable Accommodation requests ([email protected]), and authoring the published Title VI Compliance and Privacy Policy. Operations are transitioning to Coach USA over the weekend of June 27–28, 2026.
• Coach USAflagshipOthers · 22 May 2026Coach USA was awarded the contract by NYSDOT to take over operation of the Hudson Link bus service from Transdev, with the operational changeover taking place over the weekend of June 27–28, 2026. The fleet of Hudson Link buses underwent extensive inspections in preparation for the changeover.
• Metro-North RailroadcoreStrategic or Co-development PartnerMetro-North Railroad is referenced as the regional rail partner for onward travel; Hudson Link connects riders to Tarrytown Train Station and White Plains for Metro-North service.
• Governor Mario M. Cuomo Bridge (NYSDOT)coreStrategic or Co-development PartnerThe Governor Mario M. Cuomo Bridge (3.6-mile shared-use path, one of the longest in the United States) is the corridor Hudson Link traverses. H05/H07 buses serve the bridge path landings at South Nyack (Rockland) and Route 119 (Westchester), with six scenic overlooks and public art.
• MSF Mobility (RiderTool webapp)coreTechnology or IntegrationMSF Mobility provides the web-based Maps & Real-Time Schedules, Ticketing/Account, Trip Planner, and Travel to NYC interactive scheduler (webapp.msfmobility.net/RiderTool), which is embedded throughout the Hudson Link site under the 'location=hudsonlink' parameter.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Coach USA: Awarded the NYSDOT contract to operate Hudson Link beginning June 27-28, 2026, replacing Transdev. Operates a portfolio of commuter, charter, and tour bus services across the Northeast and is the direct contracted operator of Hudson Link.
• Hampton Jitney: Privately operated regional bus service running scheduled commuter routes between Long Island and New York City. Comparable in offering intercity commuter bus service with multi-modal integration and ticketing apps, though in a different corridor.
• Rockland Coaches: Coach USA brand operating commuter bus service from Rockland County into the Port Authority Bus Terminal, overlapping Hudson Link's Rockland service area. Directly comparable as a contracted commuter bus service in the same corridor.
• Transdev North America: Incumbent operator of Hudson Link through June 2026 under NYSDOT contract; provides the customer service phone line, ADA complaint officer, and privacy policy backing the service. Operates a broad portfolio of contracted transit, paratransit, and shuttle services in the U.S.
• Short Line / Coach USA Hudson Valley Service: Operated under the Coach USA umbrella, Short Line runs intercity and commuter bus service through the Hudson Valley and across the Hudson River. Directly comparable as a contracted commuter bus service operating in the same corridor.

Regional players

• Bee-Line Bus System (Westchester County DOT): Operates the fixed-route bus service in Westchester County, directly serving the same Hudson Link service area and stations (e.g., White Plains) where Hudson Link transfers riders. Comparable public bus transit model in the same geography.
• Transport of Rockland (TOR): Public bus system serving Rockland County, overlapping Hudson Link's Rockland service area. Both are publicly contracted fixed-route bus services connecting to the Mario Cuomo Bridge corridor and Metro-North stations.

Broad incumbents

• MTA Regional Bus Operations: Operates New York City's bus network and is the ultimate destination for many Hudson Link commuters transferring at Metro-North. Comparable large-scale publicly contracted bus service serving the same commuter base.
• NJ Transit: Large multi-modal public transit operator in the greater New York region with bus, rail, and light rail services including commuter bus operations. Comparable as a publicly contracted bus transit provider serving cross-river commuting corridors.
• Metro-North Railroad: Regional rail partner for onward travel to NYC; Hudson Link's H03/H07 connect to Tarrytown and White Plains stations for Metro-North service. Comparable multi-modal commuter service in the same corridor, though rail rather than bus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ridehudsonlink

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hudson Link