Ministry of Public Service

What Ministry of Public Service does

The Ministry of Public Service (MoPS) of The Republic of The Gambia is a government state entity established in 2022 under President Adama Barrow's administration, headquartered at 11 Russell Street, Banjul. Its mandate is to coordinate and oversee the development, management, and administration of government policies, management systems, and procedures for responsive public service delivery across The Gambia. MoPS operates three core line agencies: the Personnel Management Office (PMO), which handles HR management, recruitment, promotion, and training; the National Records Service (NRS), which manages and preserves government public records; and the Department of Strategic Policy and Delivery (DSPD), which provides policy advisory support to the President through the Office of the Secretary General and Head of Civil Service. The ministry also oversees the independent Public Service Commission (PSC) for civil servant appointments and discipline.

MoPS's core technology portfolio consists of government digital transformation infrastructure rather than commercial products. Key systems include the Human Resource Management Information System (HRMIS) serving as a one-stop-shop for civil servant personnel data; Biometric Time Attendance Devices (46 installed of 100 targeted across government ministries) linked to payroll numbers; an Electronic Records Management System (ERMS) for digital file management; internally developed Pensions Directorate Software; and the Data Inventory Project covering selected MDAs. The Public Administration Modernization Project (PAMP), funded by the World Bank, serves as the overarching framework for these digital initiatives, focusing on audit reporting, HRMIS strategy, education data publication, and establishment control.

MoPS does not operate a commercial business model. It is funded entirely through the Government of The Gambia's national budget and taxes. Services are delivered directly to government beneficiaries, including approximately 3,024 audited civil servants, pensioners, and the broader population receiving public services across all administrative regions. The ministry generated D1,867,500 (~$28K USD) from a National ID card issuance exercise in partnership with the Gambia Immigration Department. Strategic partnerships with international development actors (World Bank, UNICEF, TIKA, Tony Blair Institute, Public Administration International, a2i Bangladesh, CERFODES) and local technology vendors (Smart Business Group Ltd, consultant Momodou Jatta) fund and execute modernization programs.

Name

Ministry of Public Service

Legal name

Ministry of Public Service of The Republic of The Gambia

Website

https://mops.gov.gm

Company type

Private

Founded year

2022

Operating status

Operating

Short description

The Ministry of Public Service (MoPS) is the Government of The Gambia's central authority for coordinating and overseeing civil service policies, HR management, records administration, and public service modernization across all ministries, departments, and agencies, funded by the national budget and donor partners.

Ownership category

akta.pro rank

Product category

Public Administration Services

NAICS

Public Administration (92), Administration of Human Resource Programs (9231), Executive, Legislative, and Other General Government Support (921)

SIC

Services-Management Services (8741)

akta.pro primary industry

Civil Service & Public Administration (HR, Org Dev, Workforce Policy) (BPAIAAAD)

akta.pro secondary industry

Executive Office / Cabinet Secretariat (BPAIAAAA)

Keywords

• Civil service management
• Public administration services
• Human resource systems
• Government records management
• Pension administration

Headquarters

HQ city

Banjul

HQ country

Gambia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Others

Distribution channels5 records

Marketing channels5 records

Core offering

The Ministry of Public Service (MoPS) of The Gambia coordinates and oversees the development, management, and administration of government policies, HR systems, and procedures for public service delivery. It operates three line agencies—the Personnel Management Office (PMO), National Records Service (NRS), and Department of Strategic Policy & Delivery (DSPD)—and delivers digital transformation initiatives including HRMIS, biometric attendance systems, electronic records management, and pension administration for approximately 3,024 civil servants across 20 ministries.

Product overview

The Ministry of Public Service (MoPS) of The Gambia is a government ministry responsible for coordinating and overseeing the development, management, and administration of government policies, systems, and procedures for public service delivery. Rather than offering a unified software product, MoPS oversees multiple digital transformation initiatives and systems including: the Human Resource Management Information System (HRMIS) for integrated employee data management, the Biometric Time Attendance System for civil servant attendance tracking, the Electronic Records Management System (ERMS) for government document management, the Pensions Directorate Software for pension administration, and the Data Inventory Project for data governance across ministries. The Public Administration Modernization Project (PAMP) serves as the overarching framework for these digital initiatives, funded by the World Bank and focused on improving fiscal and HR management capacity.

Differentiator

Problem solved

Functional benefit

Products and services

• Human Resource Management Information System (HRMIS) Integrated HR management system being developed to serve as a one-stop-shop for all employee data across the civil service, managing payroll, personnel records, and civil servant information for the Government of The Gambia.
• Biometric Time Attendance System Electronic clock-in/clock-out devices installed at government ministries and agencies to track civil servant attendance, linked to payroll numbers for salary management and discipline enforcement.
• Electronic Records Management System (ERMS) Digital system for managing personnel files, records, and document management across government institutions, enabling electronic file sharing and records keeping from inception to disposition.
• Pensions Directorate Software Software system developed for the Pensions Directorate to manage pension administration and benefits for retired civil servants under the Public Service Pension Act 2022.
• Data Inventory Project Component of PAMP aimed at systematically cataloging and assessing data assets within selected ministries (Education, Health, Higher Education) to identify gaps and optimize data management practices.
• Public Administration Modernization Project (PAMP) World Bank-funded project to improve fiscal and human resource management capacity for improved service delivery, covering audit reporting, HRMIS strategy, education data publication, and establishment control across MDAs.

Quantifiable outcome

• Over 3,000 ghost workers identified and salaries stopped during payroll cleanup
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered major and core.

• Aspire to Innovate (a2i) - BangladeshmajorStrategic or Co-development Partner · 24 February 2025South-South Cooperation between Bangladesh and The Gambia through a2i, providing Training of Trainers on Service Process Simplification and identifying key digital public goods for Gambia.
• UNICEF-GambiacoreStrategic or Co-development Partner · 14 January 2025UNICEF collaborates with the Department of Strategic Policy and Delivery (DSPD) on government programs review, mid-year reviews, and achieving equitable future for Gambian children through policy coordination.
• Turkish Cooperation and Coordination Agency (TIKA)coreStrategic or Co-development Partner · 1 December 2024TIKA, under the Turkish Embassy in Banjul, provided D850,000 for the inauguration of National Records Service's new Digitalization Room, supporting the ministry's digital transformation initiatives.
• CERFODES Firm (Uganda/Kenya)majorImplementation/ SI/ Consulting Partner · 1 May 2024CERFODES conducted Skills Gap Assessment for Core Government Functions, providing consultants from Uganda and Kenya to assess training needs across civil service.
• Public Administration International (PAI) - UKmajorImplementation/ SI/ Consulting Partner · 1 April 2024PAI provides technical expertise for functional reviews of Government MDAs, supporting the Civil Service Reform Programme Strategy 2018-2027.
• Tony Blair Institute for Global Change (TBI)majorStrategic or Co-development Partner · 1 January 2024TBI partnered with the ministry to conduct the Gambia Trade Logistics Diagnostic Study, providing technical expertise for trade and logistics charter development.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Regional players

• National Records Service (analogous units in other African governments): Comparable national records and archives units — e.g., Kenya National Archives, South African National Archives — perform similar functions to MoPS's NRS line agency around digitalization, records preservation, and e-records management adoption.

Direct peers

• Ministry of Public Service and Human Resource Development (Rwanda): Rwanda's ministry responsible for public service HR, performance management, and government modernization. Particularly relevant given Rwanda's reputation for rapid digitization of citizen and HR services.
• Public Service Commission (Nigeria): Nigeria's federal body overseeing civil service appointments, promotions, and HR regulation. Comparable to MoPS's PSC arm in scope and oversight of a large public sector workforce.
• Ministry of Public Service and Labour (Uganda): Uganda's equivalent of a civil service ministry handling HR management, pensions, records, and workforce reform across the government. Functions as a direct sector peer for managing large public sector workforces.
• Ministry of Public Service, Performance and Delivery Management (Kenya): Kenya's national ministry with an overlapping mandate to coordinate public service reform, HR policy, and performance management across the civil service. Directly comparable in scope and function to The Gambia's MoPS.

Broad incumbents

• Public Service Division, Prime Minister's Office (Singapore): Singapore's central agency for civil service HR, policy, and modernization. A mature global benchmark for the kind of public service transformation MoPS is pursuing; relevant as a reference point for best practices.

Others

• Tony Blair Institute for Global Change: Strategic partner of MoPS on the Gambia Trade Logistics Diagnostic Study. Operates as a technical advisor to multiple African governments on public administration reform, making it a functional peer in the ecosystem rather than a direct competitor.
• UNICEF Country Office (The Gambia): Active partner collaborating with MoPS's DSPD on policy coordination and program reviews. Functions as a peer implementing partner in government-facing development work rather than a direct comparator.
• Public Administration International (PAI): UK-based consulting partner providing technical expertise for MoPS's functional reviews of MDAs under the Civil Service Reform Programme. A peer service provider in the public sector advisory space.

Emerging players

• Aspire to Innovate (a2i) Bangladesh: Bangladesh government program providing South-South cooperation on Service Process Simplification to MoPS. Operates a similar civil service modernization mandate domestically and partners with peer governments to export digital public goods.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/mopsgambia
• Facebookfacebook.com/mopsgambia
• LinkedInlinkedin.com/company/mopsgambia
• Instagraminstagram.com/mopsgambia

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Ministry of Public Service