Village of Vernon Hills

What Village of Vernon Hills does

Village of Vernon Hills is an incorporated Illinois municipal government entity serving the residents of Vernon Hills in Lake County, founded in 1958. The Village operates as a non-profit public administrative body with 51-100 employees and is governed by a Village President and Board of Trustees with day-to-day operations led by a Village Manager. Its operating budget is funded by local taxes, user fees, and intergovernmental revenue rather than commercial sales, and the entity does not have shareholders, private equity backing, or a public listing.

The Village's service portfolio centers on a CivicPlus CivicEngage-powered civic engagement platform (vernonhills.org) that provides residents with online access to permits, forms, meeting agendas/minutes, news, and emergency alerts (CivicAlerts), supplemented by in-person services at Village Hall (290 Evergreen Drive) and phone support (847-367-3700). Core resident services include exclusive-franchise waste, recycling, and organics collection via Waste Management (new five-year contract effective December 1, 2025), Metra North Central Service station parking (680 spaces) with PassportParking mobile integration, subsidized senior transportation (16 monthly $8 taxi subsidies), building and commercial permits through Community Development, conference room rentals, notary services, and a skunk abatement reimbursement program. Strategic vendor partners include CivicPlus (technology), WM (waste), SWALCO (recycling), Metra, Pace Suburban Bus, Ride Lake County, CFPD (medical sharps), and 211 Lake County.

The Village communicates with residents through an integrated multi-channel approach spanning the Village Voice eNewsletter, Facebook, YouTube, Instagram (#ExperienceVernonHills), CivicAlerts, and the 211 Lake County community resource hotline. Its marketing and distribution operate purely on a public-service GTM motion: top-of-funnel awareness via digital content and community engagement, with self-serve online access and direct in-person/phone fulfillment for SMBs, individuals, and consumers. There is no commercial pricing strategy; fees are set for cost recovery and accessibility, including senior discounts (10% on 1x/week 35-gallon refuse/recycling) and pay-as-you-go options for parking and yard waste stickers.

Name

Village of Vernon Hills

Legal name

Village of Vernon Hills

Website

https://vernonhills.org

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

51–100 employees

Short description

Village of Vernon Hills is an Illinois municipal government serving Vernon Hills residents since 1958 with public administration, waste/recycling collection, commuter parking, permits, and senior services delivered through a CivicPlus-powered portal and Village Hall operations.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Waste Collection (56211), Community Housing Services (62422)

SIC

Sanitary Services (4950), Refuse Systems (4953), Services-Social Services (8300)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Community Centers & Neighborhood Support Services (BPAGAEAL), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE)

Keywords

• Municipal government services
• Waste and recycling collection
• Public transit coordination
• Community development permits
• Resident civic services

Headquarters

HQ city

Vernon Hills

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D

Pricing tiers

Distribution channels3 records

Marketing channels7 records

Core offering

The Village of Vernon Hills is a municipal government that delivers essential public services to its residents, including police protection, garbage and recycling collection, senior transportation, commuter rail parking, building and business permits, conference room rentals, and community communications. Services are accessed through Village Hall, the CivicPlus-powered official website, and phone channels. The Village also coordinates regional partnerships with Waste Management, Metra, Pace, and other agencies to extend service delivery.

Product overview

The Village of Vernon Hills operates as a municipal government offering resident services through a CivicPlus-powered website and direct service delivery. The core offering is the civic engagement platform providing online access to government services, combined with essential municipal services including waste/recycling collection (via WM franchise), subsidized senior transportation, Metra station/parking, conference room reservations, and various permits and forms. The Village also provides community communications via newsletters and social media. No commercial product portfolio exists; all offerings are government services for residents.

Differentiator

Problem solved

Functional benefit

Products and services

• Waste Management & Recycling Services Village-wide curbside garbage, recycling, yard waste, and organics collection provided through an exclusive franchise agreement with Waste Management (WM); available to single-family and multi-family residences within Vernon Hills.
• Senior Taxi Program Subsidized transportation program providing 16 monthly ride subsidies of $8 each via electronic swipe cards accepted at American Taxi and 303 Taxi; available to Vernon Hills residents aged 62 or older or who are disabled.
• Metra Station Parking Commuter parking at the Vernon Hills Metra Station on Metra's North Central Service line, with 680 parking spaces offered via daily fee parking, prepaid two-month permits, and long-term parking options; mobile payments accepted through the PassportParking app.
• Conference Center Rentals Two rentable meeting rooms at Village Hall available to residents and community groups: Conference Room 1 seats up to 12, and Conference Room 2 seats up to 50 theater-style; available Monday through Thursday 8:30 a.m. to 9:00 p.m. except national holidays.
• Permits, Forms & Documents Online and in-person permit applications, forms, and documents for building, commercial, residential, and various municipal services managed through the Community Development department.
• Skunk Abatement Program Reimbursement program for Vernon Hills homeowners who contract licensed wildlife control operators to remove skunks from their properties, reimbursing up to $75 per skunk trapped.
• Notary Service Limited notary service available at Village Hall for Vernon Hills residents, with restrictions on property transactions, wealth transfers, and certain federal forms.
• Village Website & Civic Engagement Platform Official Village of Vernon Hills website built on the CivicPlus CivicEngage platform, providing residents 24/7 access to government services, forms, permits, news, meeting agendas/minutes, and community communications, including the Village Voice eNewsletter, CivicAlerts, and social media channels.
• Public Transit Coordination Coordination of Pace Dial-A-Ride, fixed bus routes (272, 574), Ride Lake County senior transport, and access to Metra North Central Service commuter rail serving Vernon Hills residents.
• Government Directory and Transparency Portal

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Waste Management (WM)coreStrategic or Co-development Partner · 1 December 2025The Village contracts with WM for Village-wide garbage, recycling, and yard waste/organics collection. New five-year contract begins December 1, 2025, covering single-family and multi-family residences. Services include curbside garbage, recycling, seasonal yard waste/organics, and off-season organics collection.
• Solid Waste Agency of Lake County (SWALCO)coreStrategic or Co-development PartnerVillage partners with SWALCO to provide recycling programs including clothing/textile recycling, shoe recycling, residential electronics recycling, pharmaceutical collection, food scrapping, and chemical waste disposal.
• MetracoreStrategic or Co-development PartnerMetra's North Central Service (NCS) commuter train line runs through Vernon Hills, providing service from Antioch to Chicago's Union Station with a stop at O'Hare Airport. Village operates the station parking facilities.
• Pace Suburban BuscoreChannel Partner/ Reseller/ DistributorPace bus service provides fixed-route bus service through Vernon Hills including Route 272 (Hawthorn Mall to Golf Mill) and Route 574 (Hawthorn Mall to Libertyville/College of Lake County). Also provides Dial-A-Ride van services.
• Ride Lake CountyminorChannel Partner/ Reseller/ DistributorCounty-sponsored service offering reserved rides for residents age 60+ or those with mobility limitations. Requires registration and operates 6am to 6pm daily except holidays.
• Countryside Fire Protection District (CFPD)coreStrategic or Co-development PartnerCFPD hosts free Medical Sharps Drop Off for Vernon Hills residents. Due to construction at the Deerpath Drive station, sharps collection moved to CFPD Station #1 at 801 S. Midlothian Road, Mundelein starting November 1, 2025.
• 211 Lake CountycoreStrategic or Co-development PartnerCommunity resource hotline connecting residents to local services. Village promotes 211 as a resource for residents needing assistance.
• Cook Memorial Public Library DistrictminorOthersOne of two library districts serving Vernon Hills residents depending on address location.
• Vernon Area Public LibraryminorOthersOne of two library districts serving Vernon Hills residents depending on address location.
• Libertyville TownshipminorOthersServes Vernon Hills residents north of Route 60/Townline Road. Provides road maintenance, educational programs, and emergency pantries.
• Vernon TownshipminorOthersServes Vernon Hills residents south of Route 60/Townline Road. Provides road maintenance, educational programs, and emergency pantries.
• CivicPluscoreTechnology or IntegrationProvider of the CivicEngage content management system powering the Village's official website. Enables online services, meeting management, and digital communications.

Recent moves6 records

Expansion highlights5 records

Others

• Waste Management (WM): Exclusive franchise contractor for the Village's garbage, recycling, yard waste, and organics collection under a five-year contract beginning December 1, 2025. As Vernon Hills' core outsourced service partner, WM is a critical operating dependency and ecosystem participant rather than a direct competitor.
• CivicPlus: Provider of the CivicEngage CMS platform that powers the Village of Vernon Hills' digital infrastructure (website, online forms, CivicAlerts, authentication, service requests). While not a competitor, CivicPlus is a critical technology enabler for municipal service delivery and a relevant ecosystem participant.

Direct peers

• Village of Libertyville: Neighboring Lake County village with similar population (~20,000 residents). Operates comparable municipal services including police, public works, waste collection, Metra commuter parking, and senior programs — provides a same-region, same-scale peer benchmark.
• Village of Lincolnshire: Lake County village operating comparable municipal services including police, public works, waste/recycling collection, and community programs for a similar resident base (~7,500). Same governing structure (village president/trustees, village manager) and identical service categories.
• Village of Buffalo Grove: Adjacent Lake County, IL village of comparable size and population (~41,000 residents). Operates identical municipal service portfolio (police, public works, waste/recycling franchise, senior services, Metra/Pace transit coordination), providing the closest demographic, geographic, and operational peer for benchmarking.
• Village of Deerfield: Lake County village with comparable population (~19,000 residents) and substantially identical service categories: police, public works, waste/recycling programs, Metra commuter parking, senior services, and community development. Same municipal governance model.
• City of Lake Forest: Adjacent Lake County municipality with similar affluent residential base (~19,000 residents). Operates police, public works, waste collection, Metra service coordination, and community development programs as Vernon Hills does, making it a directly comparable service-mix peer.
• Village of Hawthorn Woods: Lake County village adjacent to Vernon Hills offering the same municipal service mix (police, public works, waste/recycling franchise, community development, senior services) to a similar residential population (~8,500). Geographic neighbor and operational peer.
• Village of Mundelein: Adjacent Lake County village providing the same municipal service mix (police, public works, waste franchise, Metra station, senior programs, community development) to a similar population (~31,000 residents). Directly comparable in operating model and service offering.

Broad incumbents

• City of Arlington Heights: Larger neighboring Cook County municipality (~75,000 residents) offering the same comprehensive municipal service portfolio plus broader services (downtown district, larger transit hub, multiple Metra lines). Serves as a broader-incumbent comparison for service breadth and operating scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xfacebook.com/vernonhillsIL
• YouTubeyoutube.com/user/VillageofVernonHills/featured
• Facebookfacebook.com/vernonhillsIL
• Instagraminstagram.com/experiencevernonhills
• LinkedInlinkedin.com/company/village-of-vernon-hills

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Village of Vernon Hills