National Police Service
The National Police Service is Kenya's constitutional law enforcement agency providing public safety, criminal investigations, and border security across all 47 counties. It serves the general public and government institutions through 10,000+ personnel and an expanding digital technology platform.
- Company typePublic
- Founded2011
- HeadquartersNairobi, Kenya
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What National Police Service does
The National Police Service (NPS) is Kenya's primary law enforcement agency, established under Article 243 of the Constitution of Kenya 2010 and operationalized through the National Police Service Act 2011. The Service comprises three operational pillars: the Kenya Police Service (general policing and public safety), the Administration Police Service (protective and border security), and the Directorate of Criminal Investigations (DCI), supported by specialized units including the Anti-Terrorism Police Unit (ATPU), Anti-Narcotics, Bomb Disposal, Police Air Wing, K-9 Unit, and Countering Violent Extremism Directorate. NPS serves the Kenyan population, government institutions, and critical infrastructure across all 47 counties, anchored at a headquarters in Jogoo House 'A' (Nairobi) and the National Police Leadership Academy (Ngong), with a workforce of 10,000+ personnel.
NPS is executing a multi-year digital transformation, rolling out a stack of proprietary technology platforms: the Digital Occurrence Book (DOB) and Case Management System for digitized incident recording and case handling with secure mobile applications; NPSIMS as the comprehensive information management backbone; the Integrated Command, Control, Communication and Coordination (IC4) System for real-time crime detection and response; the Multi-biometric Identification System launched at DCI Headquarters; and the "Fichua Kwa DCI" call centre accessible via toll-free numbers (999, 911, 112), mobile app, and WhatsApp. These platforms replace paper-based and "gossip-based" investigation methods with integrated, mobile-accessible, and science-driven processes.
As a constitutional body, NPS is funded through Kenya's national budget allocations rather than commercial revenue. Service delivery channels include police stations, emergency hotlines, the eCitizen government services portal (for Police Clearance Certificates), and community engagement programs. Recent strategic moves include bilateral security partnerships with Italy and INTERPOL, a capacity-building agreement with UNDP, and a mental health and trauma-informed care collaboration with International Justice Mission (IJM), signaling deepening international integration alongside domestic modernization under the NPS Strategic Plan 2023-2027.
National Police Service firmographics
Firmographics- Name
- National Police Service
- Legal name
- National Police Service
- Website
- https://nationalpolice.go.ke
- Company type
- Public
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- The National Police Service is Kenya's constitutional law enforcement agency providing public safety, criminal investigations, and border security across all 47 counties. It serves the general public and government institutions through 10,000+ personnel and an expanding digital technology platform.
- Ownership category
- akta.pro rank
National Police Service industry classification
Industry- Product category
- Law Enforcement Services
- NAICS
- Police Protection (92212), Police Protection (922120), Justice, Public Order, and Safety Activities (922)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Police Services (Patrol, Response & Community Policing) (BPAIAGAA)
- akta.pro secondary industries
- State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight) (BPAIABAG), Central Government Policy, Strategy & Performance (incl. OMB-style functions) (BPAIAAAB)
Keywords
Where National Police Service is headquartered
LocationHeadquarters
- HQ city
- Nairobi
- HQ country
- Kenya
- HQ region
- Africa
Offices2 records
Markets served
National Police Service business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Distribution channels4 records
Marketing channels4 records
National Police Service product offering
Product offeringCore offering
The National Police Service is Kenya's principal law enforcement body, constitutionally mandated to prevent and detect crime, maintain public order, and protect life and property. It delivers core policing through the Kenya Police Service, the Administration Police Service (border and protective security), and the Directorate of Criminal Investigations (DCI), supported by specialised units covering counter-terrorism, narcotics, air support, K-9, and bomb disposal. NPS is modernising its service delivery through proprietary digital platforms including NPSIMS, IC4, Digital Occurrence Book, Case Management System, Multi-biometric Identification, and the Fichua kwa DCI public reporting call centre.
Product overview
The National Police Service (NPS) of Kenya is a government law enforcement agency consisting of two core services (Kenya Police Service and Administration Police Service) and the Directorate of Criminal Investigations (DCI), each with distinct mandates for public safety, border security, and criminal investigations. NPS is undergoing extensive digitization with technology platforms including the Integrated Command, Control, Communication and Coordination System (IC4), Digital Occurrence Book (DOB), Case Management System, NPSIMS, Multi-biometric Identification System, and Fichua Kwa DCI call centre. The service also offers Police Clearance Certificates (Certificates of Good Conduct) through digital and in-person channels.
Differentiator
Problem solved
Functional benefit
Products and services
- Kenya Police Service One of the two constituent services of the National Police Service, responsible for public safety and security, general law enforcement, and routine policing across Kenya as stipulated in the National Police Service Act, 2011.
- Administration Police Service One of the two constituent services of the National Police Service, responsible for protective and border security as stipulated in the National Police Service Act, 2011.
- Directorate of Criminal Investigations (DCI) Investigates all serious criminal cases as guided by law; mandated under the NPS Act, 2011. Includes specialized units such as Anti-Narcotics Unit, Anti-Terrorism Police Unit (ATPU), and Countering Violent Extremism Directorate.
- Police Clearance Certificate Certificate of Good Conduct issued by NPS, available for application at NPS pavilion during exhibitions with 24-hour processing, and via the eCitizen platform.
- Fichua Kwa DCI Call Centre Public-facing call centre platform enabling citizens to report crimes and provide tips to the Directorate of Criminal Investigations via toll-free numbers, mobile app, and WhatsApp.
- National Police Service Information Management System (NPSIMS) Comprehensive information management system for the National Police Service, part of the digitization and modernization strategy.
- Digital Occurrence Book (DOB) and Case Management System Digitized incident reporting and case management system replacing traditional paper-based occurrence books at police stations, with secure mobile applications for enhanced data capture and operational efficiency.
- Multi-biometric Identification System Biometric identification system launched at DCI Headquarters to enhance science-based investigations and replace gossip-based approaches to criminal investigations.
Quantifiable outcome
- NPS recognized as Best Stand in Display & Presentation of Security Services (Government Organization) at Mombasa International Show 2025
Companies that use National Police Service
Customer profileSegments2 records
Ideal customer profiles2 records
National Police Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
National Police Service partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- International Justice Mission (IJM)corePartnership focused on mental health support and wellness programs for police officers. IJM supported the organization of a Clinical Supervision and Trauma-informed Care Retreat for professional counsellors, psychologists, and chaplains to provide psychosocial support to officers.
- ItalycoreSecurity cooperation partnership between Kenya and Italy including specialized training programmes, counter-terrorism initiatives, and technology-driven policing support. Italy's Minister for the Interior visited Kenya to strengthen bilateral police and security collaboration with focus on disrupting transnational organized crime, drug trafficking, and financial crimes.
- United Nations Development Programme (UNDP)corePartnership for development support and capacity building initiatives. IG Kanja presided over signing of agreement between UNDP and NPS for strengthening institutional capabilities.
- INTERPOLcoreKenya, through DCI Director Mohammed Amin, participates in INTERPOL African Regional Conference focusing on leveraging cooperation, innovation, and partnerships to fight transnational organized crime. Collaboration includes cross-border investigations, information sharing, and capacity building.
Scale indicators4 records
Recent moves9 records
Expansion highlights5 records
National Police Service competitors and assessment
Company assessmentMarket position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key highlights6 records
Customer concentration
National Police Service social profiles
Digital presenceNational Police Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
National Police Service leadership team
Management profileNumber of profiles
Profiles14 records
National Police Service subsidiaries and ownership
Company hierarchySubsidiaries11 records
National Police Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
National Police Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about National Police Service
What does National Police Service do?
The National Police Service is Kenya's principal law enforcement body, constitutionally mandated to prevent and detect crime, maintain public order, and protect life and property. It delivers core policing through the Kenya Police Service, the Administration Police Service (border and protective security), and the Directorate of Criminal Investigations (DCI), supported by specialised units covering counter-terrorism, narcotics, air support, K-9, and bomb disposal. NPS is modernising its service delivery through proprietary digital platforms including NPSIMS, IC4, Digital Occurrence Book, Case Management System, Multi-biometric Identification, and the Fichua kwa DCI public reporting call centre.
Is National Police Service a public or private company?
National Police Service is a public company. It is classified as state government owned and is currently operating.
When was National Police Service founded?
National Police Service was founded in 2011. It employs 5,001 to 10,000 people.
Where is National Police Service based?
National Police Service is headquartered in Nairobi, Kenya, in the Africa region.
Does National Police Service have an API?
No public API is recorded for National Police Service.
What industry is National Police Service in?
National Police Service's product category is Law Enforcement Services. Its primary akta.pro industry code is BPAIAGAA, Police Services (Patrol, Response & Community Policing), with a secondary code of BPAIABAG, State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight). Its NAICS code is 92212 and its SIC code is 7381.