Kepolisian Negara Republik Indonesia

What Kepolisian Negara Republik Indonesia does

Kepolisian Negara Republik Indonesia (POLRI) is the constitutional national police force of the Republic of Indonesia, delivering public safety, law enforcement, and statutory administrative services to approximately 270 million citizens across all 34 provinces. The institution operates through 34 regional police headquarters (Polda), 153+ listed SATPAS driver's-license service centers, and an extensive network of district (Polres) and sub-district (Polsek) police stations. Services span crime investigation, emergency response (Call Center 110), traffic enforcement (ETLE), and regulated administrative issuance including driver's licenses (SIM), vehicle registration documents (BPKB/STNK), police clearance certificates (SKCK), firearms licensing, and crowd-event permits.

The technology backbone is centered on the PRESISI Super App—a unified mobile platform consolidating citizen-facing services—complemented by Digital Korlantas (containing SINAR for national and international SIM, the upcoming SIGNAL module for vehicle registration, NTMC traffic management, and ETLE), Dumas Presisi for encrypted public complaint management, and Call Center 110 operated in partnership with PT Telekomunikasi Indonesia. The platform layer incorporates face recognition with liveness detection integrated with E-KTP biometric data for SIM identity verification. Traditional channels remain intact: SPKT centers provide first-response police services, and SKCK issuance occurs via in-person and online channels. Payment routing runs through BNI Virtual Account integration, while physical SIM delivery is fulfilled by PT Pos Indonesia.

Revenue derives from a hybrid state model. Administrative service fees are regulated under Indonesia's Non-Tax State Revenue (PNBP) framework via Government Regulation (e.g., SIM A renewal Rp 80,000; SIM C Rp 75,000; SIM Internasional Rp 250,000 new / Rp 225,000 renewal; psychology test Rp 37,500–77,500). The bulk of operating funding comes from the state budget (APBN). The primary customer segment is the general public across all demographic groups; secondary users include government oversight bodies (KPK, Ombudsman RI, Kompolnas, Komnas HAM) integrated with Dumas Presisi for accountability workflows.

Name

Kepolisian Negara Republik Indonesia

Legal name

Kepolisian Negara Republik Indonesia

Website

https://polri.go.id

Company type

Private

Founded year

1946

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Kepolisian Negara Republik Indonesia is the constitutional national police force of Indonesia, delivering public safety, law enforcement, and administrative services—including driver's licensing, vehicle registration, and public complaints—to all Indonesian citizens across 34 provinces through the PRESISI Super App, Digital Korlantas platform, and physical police stations.

Ownership category

akta.pro rank

Product category

Law Enforcement Services

NAICS

Police Protection (922120), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Executive Office / Cabinet Secretariat (BPAIAAAA)

akta.pro secondary industry

State/Provincial Licensing, Permitting & Regulatory Administration (Cross-sector) (BPAIABAO)

Keywords

• Law enforcement services
• Public safety services
• Driver licensing services
• Vehicle registration services
• Police clearance certificates

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Administrative Service Fees: POLRI charges administrative fees for public services including SIM issuance and renewal (SIM A Rp 80,000, SIM C Rp 75,000, SIM Internasional Rp 250,000 new / Rp 225,000 renewal), SKCK issuance, and vehicle registration. Fees are regulated under Government Regulation on Non-Tax State Revenue (PNBP).
2. Public Complaint Services: Free public complaint services (Dumas Presisi) for reporting police misconduct, service complaints, and disciplinary issues. Operating costs funded through state budget (APBN).

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

Kepolisian Negara Republik Indonesia (POLRI) is Indonesia's national police force delivering public safety, law enforcement, and administrative citizen services. Its offerings include driver's license issuance (SIM), vehicle registration documents (BPKB/STNK), police clearance certificates (SKCK), public complaint management, emergency response via Call Center 110, traffic law enforcement (ETLE), and crowd/permit licensing, delivered through physical police stations and digital platforms including the PRESISI Super App and Digital Korlantas.

Product overview

Kepolisian Negara Republik Indonesia (POLRI) operates a multi-platform digital service ecosystem centered on the PRESISI Super App, which unifies citizen-facing police services including digital driver licenses (SINAR, SIM Internasional), vehicle services (SIGNAL, Pajak Kendaraan), traffic enforcement (ETLE, E-Tilang), public complaints (Dumas Presisi), and emergency response (Call Center 110). The main digital channels include the PRESISI Super App, Digital Korlantas POLRI app, Dumas Presisi complaint platform, and Tribrata News. Supporting traditional services include SPKT (integrated police service centers), physical SIM services, and SKCK issuance.

Differentiator

Problem solved

Functional benefit

Brands

• PRESISI: PRESISI (Polri Presisi) is the national police transformation program emphasizing predictive, accountable, transparent, and fair policing. It serves as the overarching brand for digital services, including the PRESISI Super App.
• PRESISI Super App
• SINAR (SIM Nasional Presisi)
• Dumas Presisi
• Digital Korlantas
• Tribrata News

Products and services

• SIM (Surat Izin Mengemudi) National driver's license registration and identification service for individuals who meet administrative and testing requirements. Available in physical SIM A, SIM C, and SIM Internasional categories with regulated fees (SIM A renewal Rp 80,000; SIM C renewal Rp 75,000; SIM Internasional new Rp 250,000 / renewal Rp 225,000).
• BPKB & STNK Vehicle ownership book (BPKB) and vehicle registration certificate (STNK) services for vehicle registration and identification of Indonesian vehicle owners.
• SKCK (Surat Keterangan Catatan Kepolisian) Police clearance certificate issued to Indonesian and foreign citizens confirming criminal record status. Valid for 6 months from issuance date. Available in-person at police stations or online via PRESISI Super App.
• SPKT (Sentra Pelayanan Kepolisian Terpadu) Integrated police service center at police stations providing first-response reception and handling of public services including crime reporting, permit requests, and administrative services.
• PRESISI Super App Unified mobile super app (Android/iOS) consolidating all POLRI public services including SKCK, SIM, BPKB/STNK, SP2HP, E-Tilang, vehicle tax, crowd permits, PROPAM/DUMAS, firearm licensing, and emergency 110. Built for Indonesian citizens to access police services digitally.
• Digital Korlantas POLRI Official mobile application from Korlantas POLRI providing digital driver license (SINAR), international SIM, vehicle registration (SIGNAL - upcoming), NTMC traffic info, and ETLE traffic violation services. Features digital ID, biometric authentication, and home delivery of documents via POS Indonesia.
• SINAR (SIM Nasional Presisi) Digital service within Digital Korlantas for online national SIM registration and renewal, enabling applicants to complete theory exams, schedule practical tests, and receive physical SIM delivered to their address via POS Indonesia.
• Dumas Presisi Transparent, responsive, and trustworthy public complaint management application for reporting police misconduct, service complaints, and disciplinary issues. Integrated with SP4N LAPOR!, Ombudsman RI, Kompolnas, Komnas HAM, and KPK for oversight.
• Call Center 110 Free emergency and non-emergency police contact center providing information, reporting (accidents, disasters, riots), and complaint services via telephone, SMS, email, fax, and social media. Accessible 24/7 nationwide.
• SIM Internasional Online service for international driver license application and renewal, valid in 92 countries that recognize the Vienna Convention 1968. Processing and delivery handled through SATPAS with regulated fees (new Rp 250,000; renewal Rp 225,000).
• SP2HP (Surat Pemberitahuan Perkembangan Hasil Penyelidikan) Investigation progress notification service that guarantees accountability and transparency in police investigation/inquiry processes by informing complainants of case developments.
• Izin Keramaian (Crowd/Event Permit) Public entertainment/event permit service for organizing mass gatherings, intended to maintain conducive conditions supported by proper security preparations.
• ETLE (Electronic Traffic Law Enforcement) Electronic traffic law enforcement system using camera technology for automated traffic violation detection and ticketing, managed through the Digital Korlantas platform.
• Pengawalan Jalan (Road/VIP Escort) Road escort and priority traffic service for certain authorized persons or vehicles requiring priority access in traffic, as regulated by Indonesian law.
• Pengamanan Objek Khusus (Special Object Security) Security service for special objects and facilities requiring police protection and safeguarding.

Quantifiable outcome

• Score of 89 on Law and Order Index in 2025 Global Safety Report, surpassing Japan and the United States
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• PT Telekomunikasi Indonesia (Telkom)coreTechnology or IntegrationPOLRI cooperates with PT Telekomunikasi Indonesia (Telkom) to operate Contact Center 110, a free 24/7 emergency and information service accessible via telephone, SMS, email, fax, and social media. The system is supported by the Telkom Group network across Indonesia.
• Ombudsman Republik IndonesiaminorImplementation/ SI/ Consulting PartnerIntegrated with Ombudsman RI as part of the Dumas Presisi complaint management ecosystem to oversee POLRI service quality and accountability.
• Komisi Pemberantasan Korupsi (KPK)minorImplementation/ SI/ Consulting PartnerIntegrated with KPK within the Dumas Presisi framework for handling corruption-related complaints and whistleblower reports within POLRI.
• Komisi Kepolisian Nasional (Kompolnas)minorImplementation/ SI/ Consulting PartnerIntegrated with Kompolnas for oversight of POLRI operations and complaint handling as part of the Dumas Presisi system.
• Komisi Nasional Hak Asasi Manusia (Komnas HAM)minorImplementation/ SI/ Consulting PartnerIntegrated with Komnas HAM for human rights-related complaint handling within the Dumas Presisi system.
• PT Pos Indonesia (POS)coreChannel Partner/ Reseller/ DistributorPT POS Indonesia handles physical document delivery (SIM cards) from SATPAS to citizens' addresses for those who choose home delivery option in SINAR (Digital Korlantas) services.
• PT Bank Negara Indonesia (BNI)coreTechnology or IntegrationBNI Virtual Account is the payment method available in Digital Korlantas POLRI application for SIM service fees. Supports payment via ATM, mobile banking, internet banking, SMS banking, and teller for all SIM-related transactions.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Others

• INTERPOL: International police cooperation organization. Not a direct competitor but an adjacent ecosystem participant that POLRI works with on cross-border investigations and information sharing.

Regional players

• Tokyo Metropolitan Police Department: Japan's largest metropolitan police force, useful as a peer for urban traffic enforcement (ETLE-style systems) and large-scale digital policing infrastructure, though operating in a different geography than POLRI.

Direct peers

• Royal Thai Police: Thailand's national police force, directly comparable to POLRI in scope (driver licensing, vehicle registration, public complaints, emergency hotline) and regional Southeast Asian operating environment.
• Singapore Police Force (SPF): Singapore's national police force and a benchmark for digital policing. Comparable scope (licensing, traffic enforcement, emergency hotline) and the most relevant reference point for POLRI's PRESISI/Digital Korlantas ambitions.
• Australian Federal Police (AFP): Australia's federal law enforcement agency, relevant as a peer in national digital policing programs (online reporting, biometric identity, integrated complaint systems) and in cross-border cooperation with Indonesian counterparts.
• New Zealand Police: Unified national police force delivering driver licensing, traffic enforcement, and online reporting services — a benchmark for digital public-service delivery that closely mirrors POLRI's PRESISI/Digital Korlantas vision.
• Royal Malaysia Police (PDRM): Malaysia's national police force, the closest structural peer to POLRI: comparable mandate (driver licensing, traffic enforcement, public complaints), federal-provincial footprint across Malaysia, and shared Southeast Asian digital modernization trajectory.
• Philippine National Police (PNP): National police of the Philippines with a similar mandate (driver's license issuance via LTO-adjacent processes, traffic enforcement, public complaints) and shared archipelagic operational context, making it a directly comparable Southeast Asian peer.

Broad incumbents

• Federal Bureau of Investigation (FBI): U.S. federal law enforcement agency with broad investigative remit. Comparable in jurisdiction breadth and institutional scale, though operating under a different constitutional framework than POLRI.
• UK Metropolitan Police Service: One of the world's largest metropolitan police forces with mature online reporting and public-facing digital services. Comparable scale and a reference point for citizen-facing platforms analogous to PRESISI Super App.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/DivHumas_Polri
• YouTubeyoutube.com/channel/UCPiCGqy-07vQJUySV5Gs-kA
• Facebookfacebook.com/humas.polri.go.id
• Instagraminstagram.com/divisihumaspolri
• TikToktiktok.com/@divhumaspolriofficial
• LinkedInlinkedin.com/company/kepolisiannegarari

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kepolisian Negara Republik Indonesia