Agenţia Naţională pentru Reglementare

What Agenţia Naţională pentru Reglementare does

Agenția Națională pentru Reglementare în Comunicații (ARCOM) is the national regulatory authority of the Republic of Moldova responsible for overseeing electronic communications, information technology, and postal services markets. Established in 2001 and rebranded from ANRCETI to ARCOM in 2025 following the adoption of Law on Electronic Communications No. 72/2025, the agency operates with full administrative, functional, and financial autonomy under the Government of Moldova, headed by Director Sergiu Gaibu and Deputy Director Silvia Bojoga. Its mandate covers authorization and licensing of providers, spectrum and numbering resource management, market surveillance, dispute resolution, consumer protection, and management of the .md top-level domain.

ARCOM's technology infrastructure includes a Radio Spectrum Monitoring System for frequency allocation and interference detection, a Number Portability Platform enabling mobile and fixed number portability, a Market Surveillance System tracking provider compliance, and a conformity assessment body designated as OCpr-024. Consumer-facing digital services include an interactive coverage map, a tariff comparator, an internet speed test, and (under consultation in 2026) a Number Verification API to combat CLI spoofing. Headquartered at bd. Ștefan cel Mare 134, Chișinău, with a regional office in Durlești, ARCOM employs approximately 103 staff organized across ten functional directorates.

ARCOM is funded through the Moldovan state budget supplemented by regulatory fees collected from electronic communications and postal service providers. It distributes services directly to providers, citizens, and the Government through its institutional offices, online portal, and public consultation mechanisms. The agency holds participant status in BEREC, is a member of EaPeReg, ERGP, CEPT, FRATEL, ITU, and UPU, and maintains bilateral cooperation with Romania's ANCOM, including a four-year bilateral roaming agreement.

Name

Agenţia Naţională pentru Reglementare

Legal name

Agenţia Naţională pentru Reglementare în Comunicaţii (ARCOM)

Website

https://anrceti.md

Company type

Public

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

ARCOM is Moldova's national regulatory authority for electronic communications, IT, and postal services, licensing providers, managing spectrum and numbering resources, and protecting consumers through state-funded regulatory oversight and digital self-service tools.

Ownership category

akta.pro rank

Headquarters

HQ city

Chisinau

HQ country

Moldova

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Others

Revenue model

1. State Budget Funding: ARCOM is funded through the state budget of the Republic of Moldova. The agency also collects regulatory fees from providers of electronic communications and postal services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

ARCOM is the national regulatory authority for electronic communications and postal services in the Republic of Moldova, providing statutory oversight of providers and markets. Its core services include general authorization and licensing of electronic communications and postal providers, radio frequency spectrum allocation and monitoring, administration of national numbering resources and number portability, market surveillance and quality-of-service monitoring, conformity assessment of communications equipment through organism OCpr-024, dispute resolution, consumer protection tools (coverage map, offer comparator, speed test, complaint handling), and administration of the .md national top-level domain.

Product overview

Agenţia Naţională pentru Reglementare în Comunicaţii (ARCOM) is the national regulatory authority for electronic communications and postal services in the Republic of Moldova. Rather than offering commercial products, ARCOM provides regulatory and administrative services including: market oversight and monitoring of electronic communications and postal services markets; spectrum management for non-governmental radio frequencies; numbering resource administration including the National Numbering Plan; product conformity assessment through organism OCpr-024; consumer protection services including number portability, coverage mapping, and service comparison tools; and domain management for the .md top-level domain. The agency operates under full administrative, functional, and financial autonomy, independent from service providers and the Government.

Differentiator

Problem solved

Functional benefit

Products and services

• Electronic Communications and Postal Regulatory Oversight Statutory regulatory oversight of electronic communications and postal services markets in Moldova, covering general authorization of providers, market analysis, supervision and enforcement activities. The service is provided to electronic communications and postal service providers operating in Moldova and to the public through transparency mechanisms.
• Radio Frequency Spectrum Management (Gestionarea Spectrului de Frecvenţe Radio) Management and regulation of the radio frequency spectrum for non-governmental use in Moldova, including frequency allocation, licensing, technical permitting, monitoring and enforcement against unauthorized use. The service is provided to electronic communications providers and other spectrum users.
• Numbering Resource Administration (Gestionarea Resurselor de Numerotaţie) Administration of the National Numbering Plan and national numbering resources, including allocation, monitoring, license issuance and oversight of porting activities. The service is provided to electronic communications providers and supports end-user number portability.
• Market Monitoring and Analysis (Monitorizarea Pieţei) Ongoing monitoring and analysis of electronic communications and postal services markets in Moldova, including statistical reporting, market evolution analysis, quality-of-service parameter measurement, and provider compliance tracking.
• Product Conformity Assessment (Evaluarea Conformităţii Produselor, OCpr-024) Conformity assessment and certification services for communications equipment through ARCOM's designated organism OCpr-024, supporting regulatory compliance for equipment placed on the Moldovan market.
• Number Portability (Portabilitatea Numerelor)

Quantifiable outcome

• Bilateral roaming agreement between Moldova and Romania continuing to develop with joint annual reports

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• BEREC/OAREC (Body of European Regulators for Electronic Communications)coreStrategic or Co-development Partner · 1 January 2025ARCOM obtained participant status without voting rights in BEREC in 2025 by signing Working Arrangements. This enables participation in Ordinary Board of Regulators and BEREC Office Administrative Board sessions, as well as involvement in BEREC Working Groups, facilitating alignment with EU regulatory framework.
• EaPeReg (Eastern Partnership Electronic Communications Regulators Group)coreStrategic or Co-development Partner · 1 January 2025EaPeReg is a platform supporting ARCOM in aligning national regulatory framework with EU standards. The group provides technical support and practical expertise for harmonizing national legislation with EU regulatory framework, consolidated through financial support and expertise from the European Commission including the EU4Digital initiative.
• EU4DigitalcoreStrategic or Co-development Partner · 1 January 2025EU4Digital initiative promotes digitalization, interoperability, and development of digital markets in the region. EU4Digital experts collaborate with ARCOM at bilateral level on specific aspects, facilitating rapid implementation of reforms and exchange of best practices.
• Consiliul Concurenței (Competition Council of Moldova)minorStrategic or Co-development Partner · 18 July 2014Cooperation agreement between ARCOM and the Competition Council for collaboration in regulatory matters affecting both electronic communications markets and competition policy.
• Asociaţia Naţională a Companiilor Private din domeniul TICminorStrategic or Co-development Partner · 25 January 2011Cooperation agreement with the National Association of Private Companies in ICT to facilitate dialogue between regulators and industry stakeholders in the telecommunications sector.
• ITU (International Telecommunication Union)minorStrategic or Co-development PartnerARCOM participates in ITU activities as a member country representative in international telecommunications regulatory forums.
• UPU (Universal Postal Union)minorStrategic or Co-development PartnerARCOM participates in UPU activities as a member country representative in international postal services regulatory forums.
• ERGP (European Regulators Group for Postal Services)minorStrategic or Co-development PartnerARCOM participates in ERGP activities as a member, contributing to European postal services regulatory cooperation.
• CEPT (European Conference of Postal and Telecommunications Administrations)minorStrategic or Co-development PartnerARCOM participates in CEPT activities for European cooperation in postal and telecommunications administration.
• FRATEL (Francophone Regulators Network)minorStrategic or Co-development PartnerARCOM participates in FRATEL activities for francophone regulatory cooperation in communications.
• ANCOM (Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii - Romania)coreStrategic or Co-development PartnerJoint cooperation on bilateral roaming between Moldova and Romania, with annual joint reports on electronic communications bilateral relations. The bilateral roaming agreement has been in effect for four years.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ANACOM (Autoridade Nacional de Comunicações): Portugal's national communications authority; regulates electronic communications and postal services with spectrum management and consumer protection functions directly analogous to ARCOM's mandate.
• Ofcom (Office of Communications): UK's communications regulator covering broadcasting, telecommunications, and postal services; a broad incumbent with consumer protection, spectrum, and market-monitoring functions directly comparable to ARCOM's mandate.
• CNMC (Comisión Nacional de los Mercados y la Competencia): Spain's national regulator for markets and competition, including telecommunications and postal sectors; a broad incumbent that combines competition and sector-specific telecom regulation, similar to the dual remit ARCOM exercises with Moldova's Competition Council.
• ARCEP (Autorité de régulation des communications électroniques, des postes et de la distribution de la presse): France's national regulator for electronic communications, postal services, and press distribution; a larger, established European counterpart whose market-monitoring methodology, consumer tools, and licensing frameworks ARCOM explicitly references in its value proposition.
• RTR (Rundfunk und Telekom Regulierungs-GmbH): Austria's regulator for broadcasting, telecommunications, and postal services; comparable in covering both communications and postal sectors with market analysis, consumer protection, and infrastructure oversight functions.
• FCC (Federal Communications Commission): US federal agency regulating interstate and international communications by radio, television, wire, satellite, and cable; a broad incumbent whose spectrum allocation, licensing, and consumer protection functions mirror ARCOM's regulatory toolkit at national scale.
• BNetzA (Bundesnetzagentur): Germany's federal network regulator for electricity, gas, telecommunications, post, and rail; a broad incumbent with overlapping telecom and postal regulatory remit and a spectrum management role analogous to ARCOM's Directorate for Spectrum Regulation.

Regional players

• CRC (Communications Regulation Commission of Bulgaria): Bulgaria's national regulator for electronic communications, postal services, and spectrum; a regional peer sharing Eastern European context, EU accession-era alignment, and overlapping responsibilities in spectrum, numbering, and consumer protection.
• AKOS (Agencija za komunikacijska omrežja in storitve Republike Slovenije): Slovenia's national agency for communication networks and services; a smaller European peer covering electronic communications and postal regulation, with comparable headcount scale and EU member-state alignment relevant to ARCOM's accession trajectory.

Direct peers

• ANCOM (Autoritatea Naţională pentru Administrare şi Reglementare în Comunicaţii): Romania's national regulatory authority for electronic communications and postal services; ARCOM's bilateral cooperation partner for the four-year-old Romania–Moldova roaming agreement and joint annual reporting on bilateral communications relations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/anrceti.md
• LinkedInlinkedin.com/company/anrceti

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Agenţia Naţională pentru Reglementare