Vietnam Mediation Centre

What Vietnam Mediation Centre does

Vietnam Mediation Centre (VMC; legal name Trung tâm Hòa giải Việt Nam) is a private professional services firm headquartered in Hanoi, Vietnam, established on April 27, 2018 by the Vietnam International Arbitration Centre (VIAC) under Decision No. 279/QĐ-VIAC. It is the first organization in Vietnam authorized to provide professional commercial mediation services under Decree No. 22/2017/NĐ-CP, serving domestic businesses and enterprises that require neutral third-party resolution of commercial disputes as an alternative to arbitration or litigation. VMC's service portfolio consists of four core offerings: in-person mediation at its Hanoi facilities conducted under standardized mediation rules; online mediation delivered through MedUp, a proprietary digital platform hosted at medup.vmc.org.vn that enables remote mediation sessions; commercial mediation spanning trade, investment, finance, banking, and construction disputes; and a combined mediation-arbitration package that allows parties to transition from mediation to arbitration within a unified procedural framework. Its roster of mediators is composed of legal and economic specialists with formal mediation training.

VMC monetizes through fee-for-service professional mediation under a published fee schedule (Biểu phí hòa giải), with pay-as-you-go billing per case. Its go-to-market is sales-led and direct: mediation services are marketed to enterprise clients primarily through the official website (vmc.org.vn) and institutional networks within Vietnam's legal and business community. The firm operates from a single headquarters in Hanoi with stated office hours of 08:00-11:30 and 13:30-17:00 Monday to Friday, and reports an employee count in the 11-50 range. Geographic scope is restricted to Vietnam with no disclosed international expansion, and the firm has no disclosed funding, no M&A activity, and no external investment, operating as a VIAC subsidiary unit.

Name

Vietnam Mediation Centre

Legal name

Trung tâm Hòa giải Việt Nam (Vietnam Mediation Center)

Website

https://vmc.org.vn

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Vietnam Mediation Centre is a Hanoi-based, VIAC-established professional services firm providing commercial mediation, online mediation (MedUp), and combined mediation-arbitration services to Vietnamese businesses with commercial disputes. It operates as Vietnam's first provider under Decree No. 22/2017/NĐ-CP.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Other Legal Services (54119)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Mediation, Negotiation Support & Peace Processes (BPADAFAC)

Keywords

• Commercial mediation services
• Alternative dispute resolution
• Online mediation platform
• Mediation arbitration services
• Commercial dispute resolution

Headquarters

HQ city

Hanoi

HQ country

Vietnam

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Commercial Mediation Services: Professional commercial mediation services provided to businesses with disputes, operating on a fee-for-service model with published fee schedules

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Vietnam Mediation Centre (VMC) provides professional commercial mediation services to businesses and enterprises in Vietnam. The center offers in-person mediation at its Hanoi facilities, online mediation through its proprietary MedUp platform, and a combined mediation-arbitration service package. Services are delivered by trained mediators who are leading experts in legal and economic fields, addressing commercial disputes in trade, investment, finance, banking, and construction sectors under Decree No. 22/2017/NĐ-CP.

Product overview

Vietnam Mediation Centre (VMC) operates as a unified dispute resolution platform offering multiple mediation modalities. The core portfolio consists of in-person mediation services at VMC facilities, online mediation through the MedUp platform, and a combined mediation-arbitration service package. These offerings are supported by standardized resources including mediation rules, fee schedules, sample mediation clauses, and a roster of trained mediators. VMC positions itself as Vietnam's first professional commercial mediation service provider under Decree No. 22/2017/NĐ-CP.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation at VMC

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Vietnam International Arbitration Centre (VIAC)coreStrategic or Co-development Partner · 27 April 2018VIAC established VMC as its mediation subsidiary under Decision No. 279/QĐ-VIAC. VIAC provides institutional oversight and strategic direction for the mediation center.

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Direct peers

• Centre for Effective Dispute Resolution (CEDR): CEDR is a UK-based specialist mediation institution with a globally recognized mediator accreditation framework. It is a direct peer because it sets the operating model (trained mediator panels, published rules, mediation-arbitration integration) that emerging commercial mediation centers like VMC benchmark themselves against.
• Singapore International Mediation Centre (SIMC): SIMC is a specialist commercial mediation institution in Singapore offering structured mediation for cross-border and domestic commercial disputes. It is a direct peer because it operates the same dedicated commercial mediation model with published rules and trained mediator panels, representing the regional standard VMC aspires to.
• Korean Commercial Arbitration Board (KCAB): KCAB runs Korea's main commercial arbitration and mediation institution, serving domestic and international disputes with rules modeled on UNCITRAL standards. It is a direct peer because it provides the same institutional mediation-arbitration structure for commercial disputes in a comparable Asian emerging-market legal environment.
• Singapore International Arbitration Centre (SIAC): SIAC is Asia's premier international arbitration institution and the dominant alternative to mediation for cross-border commercial disputes. It is a direct peer because it competes for the same fee-paying commercial dispute resolution mandate in ASEAN and offers combined mediation-arbitration pathways analogous to VMC's VIAC-linked service.
• Hong Kong International Arbitration Centre (HKIAC): HKIAC administers both arbitration and mediation for international commercial disputes with strong Asia-Pacific caseload. It is a direct peer because it offers parallel mediation rules, a roster of expert mediators, and procedural integration between mediation and arbitration similar to VMC's MedUp-and-arbitration combined offering.
• Vietnam International Arbitration Centre (VIAC): VIAC is VMC's parent organization and Vietnam's leading arbitration institution, offering the most direct substitute commercial dispute resolution service in Vietnam. It is the most comparable peer because it operates the same institutional dispute resolution framework that VMC's mediation services plug into, and mediates the same commercial disputes that VMC handles.
• China International Economic and Trade Arbitration Commission (CIETAC): CIETAC is China's leading international commercial arbitration and mediation institution handling trade, investment, and construction disputes. It is a direct peer because it operates at the intersection of state-backed legitimacy and international commercial dispute resolution across the same sector mix (trade, construction, finance) that VMC targets.

Others

• International Mediation Institute (IMI): IMI is the global standards-setting and certification body for commercial mediators, qualifying mediators and accrediting mediation training programs. It is an adjacent peer because VMC's roster credibility and quality control ultimately rely on IMI-aligned mediator standards, making IMI a relevant ecosystem participant rather than a direct competitor.

Broad incumbents

• International Chamber of Commerce (ICC) International ADR Centre: The ICC administers the world's most widely used international arbitration rules and a global mediation service as part of a broader dispute resolution portfolio. It is a broad incumbent peer because it competes for the same cross-border commercial dispute mandate but serves a much larger global caseload and does not focus exclusively on mediation.

Regional players

• Japan International Mediation Center (JIMC-Kyoto): JIMC-Kyoto is a Japan-based commercial and international mediation institution established by Japanese law firms. It is a regional peer because it operates a similar institution-led commercial mediation model in a different Asian jurisdiction, targeting Japanese-speaking cross-border disputes rather than competing directly in Vietnam.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/vmc.vn

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vietnam Mediation Centre