Intercom Trust

What Intercom Trust does

Intercom Trust is a UK-registered nonprofit charitable organization (Registered Charity No: 1171878) founded in 1997 that provides support, advocacy, counselling, and inclusion services to LGBTQ+ individuals and families across Devon, Plymouth, and Cornwall in South West England. Its service suite comprises a helpline (0800 612 3010, Mon–Fri 9am–4pm), one-to-one support and advocacy, low-cost volunteer-led counselling, youth groups (YAY), school-based support groups, the Safer Rainbow Project (domestic abuse and sexual violence support), Family Pride services, CPD-accredited LGBT+ training, consultancy, and the Rainbow Flag Award accreditation scheme. It also maintains an LGBT+ directory and resources hub serving as community information infrastructure.

The organization operates from offices in Exeter (headquarters, Wrentham Business Centre), Plymouth (Mutley Plain), and Truro (The Old Printing Works). It reaches beneficiaries through a community-led go-to-market model combining direct service delivery, helpline access, school outreach, Pride events, and partnerships with peer organizations such as Eddystone Trust, Out There Exeter, Sunrise Diversity, Together Devon, and Exeter City of Literature. The underlying platform is non-technological — services are delivered by employed staff and volunteer counsellors without proprietary software, apps, or AI components.

Revenue is generated entirely through charitable donations, fundraising events (e.g., wingwalks, community runs), and a JustGiving donation page supporting a Client Support Fund. Services to end users are free at point of access; training and consultancy pricing is not publicly disclosed. The organization is governed by a board of trustees and is led by CEO Holly Anderson (since June 2026), who succeeded long-serving CEO Andy Hunt after his 20-year tenure.

Name

Intercom Trust

Legal name

Intercom Trust

Website

https://www.intercomtrust.org.uk

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Intercom Trust is a UK nonprofit founded in 1997 providing helpline, counselling, advocacy, youth, and domestic abuse support services to LGBTQ+ individuals and families across Devon, Plymouth, and Cornwall, funded by donations and fundraising.

Ownership category

akta.pro rank

Headquarters

HQ city

Plymouth

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Charitable Donations and Fundraising: The organization raises funds through donations, fundraising events (such as wingwalks, community runs), and a JustGiving page for the Client Support Fund which assists service users in crisis.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Intercom Trust is a registered UK charity that delivers free, person-centred support, advocacy, counselling, and inclusion services to LGBTQ+ individuals and families across Devon, Plymouth, and Cornwall. Its offerings span a telephone helpline, one-to-one support sessions, low-cost counselling, youth groups, school-based support, the Safer Rainbow Project for domestic abuse and sexual violence, Family Pride services, and organizational LGBT+ training, consultancy, and the Rainbow Flag Award accreditation programme.

Product overview

Intercom Trust is a person-centred, client-led LGBTQ+ charity providing a coordinated suite of support services across Devon, Cornwall, and the South West. The organization operates through an integrated service model combining direct client support (helpline, 1-2-1 support sessions, counselling) with community-based programs (youth groups, school groups, family events) and specialized services (Safer Rainbow Project for domestic abuse support, Family Pride Service). Training, consultancy, and the Rainbow Flag Award provide organizational support, while the Directory and Resources serve as information hubs. All services work together to provide comprehensive support for LGBTQ+ communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Helpline

Named customers2 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• Eddystone TrustcoreStrategic or Co-development Partner · 1 February 2026Partnership for HIV Testing Week 2026. Eddystone Trust provides free, confidential HIV testing sessions at Intercom offices in Truro and Exeter, as well as coordinating testing locations across the South West including Totnes, Plymouth, Honiton, Bideford, Ilfracombe, and Barnstaple.
• Out There ExetercoreStrategic or Co-development PartnerCollaboration for Out There Exeter LGBT+ fringe festival. Intercom participates in Heartstopper Day events and Young Person's Day celebrations at Exeter Library, offering creative workshops, open mic stages, and youth-focused activities.
• Together DevonminorStrategic or Co-development PartnerPartnership to run Drug & Alcohol Support Café for LGBT+ communities at Intercom Exeter Office, held every two weeks on Monday evenings from 6-8pm.
• Kresen Kernow and Queer KernowminorStrategic or Co-development PartnerCollaborative screening of 'Beat of Our Hearts' play at Kresen Kernow. Intercom was privileged to be part of creating this production during 2021/22, which tells a story of LGBTQIA+ community and belonging.
• Sunrise DiversityminorStrategic or Co-development PartnerGrassroots charity promoting equality, diversity and social inclusion in rural communities in Northern Devon. Partnership for Family Pride events at their Barnstaple location.
• Exeter City of LiteratureminorStrategic or Co-development PartnerPartnership for Out There Exeter Heartstopper Day event, celebrating the comic book and Netflix series and uplifting young LGBT+ people at Exeter Library.

Scale indicators3 records

Expansion highlights4 records

Broad incumbents

• Stonewall UK: The UK's largest LGBT+ rights charity, providing advocacy, training, and workplace inclusion programs across the country. Stonewall is a broad incumbent operating at national scale while Intercom Trust delivers comparable community-facing support services at a regional level.

Direct peers

• LGBT Foundation: A national LGBT+ charity offering helpline, counselling, advocacy, sexual health, and community programs. Directly comparable to Intercom Trust in service mix, with a regional base (Manchester) and national reach.
• Galop: UK charity specializing in domestic abuse and sexual violence support for LGBT+ communities, directly comparable to Intercom Trust's Safer Rainbow Project. Galop also runs a national helpline, mirroring Intercom's helpline service.
• Switchboard LGBT+ Helpline: A long-established UK LGBT+ helpline providing emotional support and information via phone, webchat, and email. Directly comparable to Intercom Trust's helpline service (0800 612 3010) in both function and target audience.
• akt (formerly Albert Kennedy Trust): UK charity supporting LGBTQ+ young people aged 16-25 who are homeless or living in hostile environments. Comparable to Intercom Trust's YAY youth groups and broader youth-facing services, focused on a similar at-risk cohort.
• Mermaids: UK charity supporting transgender, nonbinary and gender-diverse children, young people, and their families. Comparable to Intercom Trust's family support and trans-affirming services, addressing overlapping client segments.
• Terrence Higgins Trust: The UK's leading HIV and sexual health charity. Directly comparable to Intercom Trust via the Eddystone Trust partnership for HIV testing — both organizations deliver HIV-related services to LGBT+ populations.
• MindOut: An LGBT+ mental health charity based in Brighton providing online support, peer support groups, and counselling. Directly comparable to Intercom Trust's low-cost counselling and advocacy services for LGBT+ mental wellbeing.
• Consortium of LGBT Voluntary & Community Organisations: A UK membership body supporting LGBT+ voluntary and community organizations through training, resources, and policy advocacy. Comparable to Intercom Trust's training/consultancy arm and its role within the South West LGBT+ infrastructure ecosystem.

Regional players

• The Kite Trust: An LGBTQ+ youth charity in Cambridgeshire offering youth groups, one-to-one support, and training. Closely comparable to Intercom Trust's YAY youth groups and school group services, but operating in a different UK geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCelsPVWOjMSxrDLv6HteJJw/featured
• Facebookfacebook.com/TheIntercomTrust
• LinkedInlinkedin.com/company/intercom-trust-lgbt
• Instagraminstagram.com/intercomtrust
• Xx.com/IntercomTrust

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intercom Trust