Puerto Rico Innovation & Technology Service

What Puerto Rico Innovation & Technology Service does

Puerto Rico Innovation & Technology Service (PRITS) is the central government technology instrumentality of the Commonwealth of Puerto Rico, created by Law 75 of July 25, 2019. Headquartered in Hato Rey, San Juan, PRITS leads digital transformation, IT/OT governance, and cybersecurity for 120 state agencies and 78 municipalities. It also serves as the public-facing delivery channel for citizen services, reaching 2M+ users on the CESCO Digital mobile platform and 1.4M+ VACU ID vaccination credential holders in a jurisdiction of roughly 3.2M people.

PRITS operates a portfolio of integrated platforms. CESCO Digital is the flagship mobile app consolidating driver's license management, vehicle registration (Marbete Digital, adopted by 2.2M citizens), toll payments (AutoExpreso integration), safety recall lookup, and digital identity. IDEAL is the inter-agency electronic identification and document exchange system spanning 12 agencies (ADSEF, ASG, ASUME, CFSE, CRIM, DTOP, DTRH, Department of State, Hacienda, Justicia, Demographic Registry, Junta de Retiro). VACU ID delivers SMART Health Card / VCI-compliant vaccination credentials. Mobile driver's licenses integrate natively with Apple Wallet and Google Wallet using ISO-18013-5 and are accepted by the TSA. The DAVID+ migration consolidated 17TB of vehicle data across 30 government systems. On the cybersecurity side, PRITS executes the Puerto Rico Cybersecurity Plan under Law 40-2024, manages the State and Local Cybersecurity Grant Program, and partners with CISA, the FBI, and MS-ISAC.

PRITS is funded entirely through government budget appropriations and federal grants — it does not generate commercial revenue or charge citizens for services. Identified inflows include a $9.8M NTIA grant (Nov 2024) for the Digital Equity Plan, $12.6M SLCGP eligibility, $7.6M MS-ISAC partnership, and $400K NHTSA grant. Delivery is largely outsourced via contractors including Deloitte (Cybersecurity Plan), GM SECTEC (cybersecurity implementation), Verily IT Consulting (vCISO), and Digheontech (VACU ID development). Current leadership comprises Executive Director Antonio Ramos Guardiola (who also serves as Chief Innovation and Information Officer of the Puerto Rico government) and Chief Cybersecurity Officer Poincaré Díaz Peña.

Name

Puerto Rico Innovation & Technology Service

Legal name

Puerto Rico Innovation & Technology Service

Website

https://prits.pr.gov

Company type

Public

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Puerto Rico Innovation & Technology Service (PRITS) is the central government technology agency of Puerto Rico, providing digital identity, transportation, cybersecurity, and inter-agency interoperability services to 120 state agencies, 78 municipalities, and the island's 3.2 million citizens.

Ownership category

akta.pro rank

Product category

Government Technology / Public Sector Digital Services

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921)

akta.pro industry

PRIMARYHDAEAKAD

Mobile App Development Platforms (MADP)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Application Development Platforms (Low-Code/No-Code & PaaS)

SECONDARYHLAJAHAM

Consent, Documentation & Certification (Records/Passports/Proof of Vaccination)

Healthcare & Life Sciences/Public Health, Government & Regulators/Immunization Programs & Vaccine Administration

Keywords

• Government digital services
• Digital identity platform
• Mobile government services
• Government cybersecurity
• Inter-agency interoperability

Headquarters

HQ city

San Juan Capistrano

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Budget Allocation: PRITS is a government agency funded through public budget allocations from the Puerto Rico government. Operations are financed through legislative appropriations rather than direct revenue generation.

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

PRITS operates as Puerto Rico's central government technology agency, building and operating digital platforms that deliver government services to citizens and other government entities. Its core products include CESCO Digital (mobile app for driver's licenses, vehicle registration, toll payments, digital ID), IDEAL (inter-agency document access platform connecting 12 government agencies), and VACU ID (digital vaccination credentials). The agency also provides government cybersecurity governance, digital identity verification, and centralizes IT infrastructure for 120 state agencies and 78 municipalities.

Product overview

PRITS operates as Puerto Rico's central government technology agency providing a comprehensive digital services ecosystem. The core platform is CESCO Digital, a mobile application consolidating transportation services including driver's licenses, vehicle registration (Marbete Digital), toll payments, and mobile ID storage via Apple Wallet and Google Wallet. Supporting products include VACU ID for COVID-19 vaccination credentials (compliant with VCI/SMART Health Card standard), IDEAL for inter-agency document access across 12 government entities, and the Smart Transportation Portal for smart mobility initiatives. PRITS also delivers government cybersecurity services through the State and Local Cybersecurity Grant Program ($12.6M), the Puerto Rico Cybersecurity Plan, and various incident response capabilities. The agency provides design standards (GUIDI), data governance tools, and digital equity initiatives ($9.8M federal funding). Recent AI implementation enables facial recognition for electoral verification. The product portfolio spans identity management, transportation, public safety, and government modernization services.

Differentiator

Problem solved

Functional benefit

Brands

• CESCO Digital: Mobile application for DTOP services including driver's license management, vehicle registration renewal (digital marbete), toll payments (AutoExpreso integration), safety recall lookups, and digital ID storage. Also integrates VACU ID and Apple/Google Wallet for mobile driver's licenses.
• IDEAL
• VACU ID
• Puerto Rico Verifier
• GUIDI
• Smart Transportation

Products and services

• CESCO Digital Central government mobile application consolidating transportation and identity services including driver's license management, vehicle registration renewal (Marbete Digital), toll payments (AutoExpreso integration), organ donor registration, and mobile ID storage via Apple Wallet and Google Wallet. Used by 2 million+ Puerto Rico citizens.
• VACU ID / Global VACU ID Digital COVID-19 vaccination credential system compliant with VCI/SMART Health Card international standard, accessible via CESCO Digital app. Over 1.4 million credentials issued. Includes booster dose indicator and Global VACU ID for international interoperability.
• IDEAL (Electronic Identification System for Online Access) Inter-agency electronic identification and document access system enabling citizens to retrieve government-issued certificates and documents from 12 integrated agencies without visiting multiple offices. Expanding to municipalities with cybersecurity monitoring services.
• Puerto Rico Verifier Standalone identity validation application for verifying Puerto Rico residents' digital credentials and government IDs through official channels.
• Marbete Digital (Digital Vehicle Registration) Digital vehicle registration sticker enabling 24/7 renewal through CESCO Digital. Adopted by 2.2 million citizens as of 2023. Provides convenient renewal without physical visits to service centers.
• Smart Transportation Portal Comprehensive transportation services portal including digital marbete, toll payments, inspection services, and smart mobility initiatives including traffic light fiber connectivity exploration for 1,229 intersections.
• Puerto Rico Cybersecurity Plan Comprehensive cybersecurity governance plan establishing zero-trust architecture for 120 state agencies and 78 municipalities. Enables $12.6 million SLCGP federal funding eligibility.
• Government Cybersecurity Services Government cybersecurity services including attack detection, common risk alerts, parental controls guidance, and incident response. Operates Cyber Force alliance with FBI and federal authorities; serves 120 agencies and 78 municipalities.
• Digital Equity Plan $9.8 million federal digital equity initiative including digital literacy training for healthcare, education, agriculture, and government sectors, plus cybersecurity training for government IT staff.

Quantifiable outcome

• 2.2 million citizens using digital marbete since September 2023
• +5 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability3 records

Feature7 records

Partnerships

22 partnerships are on record, tiered core, emerging, strategic and notable.

• ApplecoreTechnology or Integration · 12 December 2024Integration partnership enabling Puerto Rico residents to add digital driver's licenses and government IDs to Apple Wallet. PRITS collaborated with Apple and TSA to implement ISO-18013-5 standard for mobile driver's licenses (mDL), making Puerto Rico the 10th jurisdiction and 13th digital license accepted by TSA.
• Transportation Security Administration (TSA)coreTechnology or Integration · 12 December 2024Federal agency accepting Puerto Rico's mobile driver's license (mDL) at airport security checkpoints. TSA recognition enables Puerto Rico's digital IDs to be valid for federal identity verification, making it the 13th jurisdiction whose digital license is accepted.
• LUMA EnergyemergingStrategic or Co-development Partner · 10 October 2024Electric power service provider engaged with PRITS regarding cybersecurity standards for power grid infrastructure systems. Discussion focused on implementing cybersecurity hygiene practices and Red Team exercises.
• Genera Puerto RicoemergingStrategic or Co-development Partner · 10 October 2024Power generation company engaged with PRITS regarding cybersecurity requirements under Puerto Rico's Cybersecurity Plan (Law 40-2024) for critical infrastructure protection.
• State Elections Commission (CEE)coreStrategic or Co-development Partner · 18 September 2024Collaboration agreement (MOU) to develop API enabling CEE automated access to government ID photographs from DTOP database for electoral verification. PRITS provided technical consulting and AI-powered image comparison tool for identifying deceased voters.
• Puerto Rico Department of HealthcoreTechnology or Integration · 18 September 2024Data integration partner for VACU ID vaccination credential system. PRITS accesses immunization data from the Electronic Immunization Information System (PREIS) to validate citizen vaccination status.
• Puerto Rico Highway and Transportation Authority (PRHTA)coreTechnology or Integration · 4 September 2024Collaboration with PRITS and DTOP to integrate AutoExpreso toll payment system with CESCO Digital, enabling citizens to pay overdue tolls through the mobile app and EOI stations.
• Cataño MunicipalitystrategicStrategic or Co-development Partner · 15 May 2024First municipality agreement for IDEAL system integration. PRITS provides .pr.gov domain, cybersecurity monitoring services, and system integration. Agreement includes detection and response licensing for municipal information systems.
• Ceiba MunicipalitystrategicStrategic or Co-development Partner · 15 May 2024First municipality agreement for IDEAL system integration. PRITS provides .pr.gov domain, cybersecurity monitoring services, and system integration to enable direct citizen access to government certifications.
• Smart Island / Puerto Rico Broadband ProgramcoreStrategic or Co-development Partner · 15 May 2024Collaborative entity managing Puerto Rico's Digital Equity Plan submission to NTIA for $9.8 million in federal broadband funding. PRITS oversees IT staff cybersecurity training component.
• GranicusnotableStrategic or Co-development Partner · 12 December 2023Technology partner and award-granting organization for digital government transformation. Puerto Rico received 2nd place in Digital Transformation category at Digital Government Awards 2023 for CESCO Digital.
• Puerto Rico Office of the Inspector General (OIG)strategicStrategic or Co-development Partner · 15 November 2023Collaboration agreement to develop and implement awareness programs addressing information security responsibilities in government. Joint effort for cybersecurity culture development.
• GM SECTEC GroupcoreImplementation/ SI/ Consulting Partner · 15 September 2023Selected contractor for PRITS-2023-007 Comprehensive Cybersecurity Support and Implementation Services for Bolstering Government Cyber Resilience (Status: Awarded).
• Verily IT Consulting | DigetechcoreImplementation/ SI/ Consulting Partner · 13 September 2023Selected contractor for PRITS-2023-006 Comprehensive On-Demand Cybersecurity Support: Virtual CISO (vCISO) Services for Enhanced Government Cyber Resilience (Status: Awarded).
• Tranxcend; Mission 1st GroupcoreImplementation/ SI/ Consulting Partner · 22 May 2023Awarded contractor for PRITS-2023-002 Management Services for Implementation of ITIL framework (Status: Awarded). Joint partnership for IT service management implementation.
• Federal Bureau of Investigation (FBI)coreStrategic or Co-development Partner · 24 April 2023Federal law enforcement partnership for cybersecurity. FBI Puerto Rico collaborated with PRITS on Cyber Force initiative and cybersecurity incident response including forensic investigation support.
• Cybersecurity and Infrastructure Security Agency (CISA)coreStrategic or Co-development Partner · 24 April 2023Federal cybersecurity agency partnership for protecting government data and critical infrastructure. CISA provides guidance for Puerto Rico's Cybersecurity Plan using CISA Cybersecurity Performance Goals (CPGs).
• Deloitte Consulting, LLPcoreImplementation/ SI/ Consulting Partner · 24 April 2023Awarded contractor for PRITS-2023-001 Cybersecurity Plan Professional Services (Status: Awarded). Deloitte provided support for developing Puerto Rico's Cybersecurity Plan and Digital Equity initiatives.
• Multi-State Information Sharing and Analysis Center (MS-ISAC)coreStrategic or Co-development Partner · 6 July 2022$7.6 million partnership for cybersecurity initiatives to strengthen measures across government agencies. MS-ISAC provides threat intelligence, security monitoring, and incident response support.
• RM CommunicationsnotableImplementation/ SI/ Consulting Partner · 1 July 2022Awarded contractor for PRITS-2021-007 Endpoint Detection and Response (EDR) implementation across government entities.
• Digheontech, Inc.coreImplementation/ SI/ Consulting Partner · 4 June 2021Awarded contractor for PRITS-2021-001 Automated Vaccination Administration System for COVID-19 (Status: Awarded). Developed VACU ID digital vaccination credential system.
• VCI / SMART Health Card Standard ConsortiumnotableTechnology or IntegrationInternational standard consortium enabling Global VACU ID compatibility with jurisdictions using SMART Health Card specification for vaccination records.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Massachusetts Digital Service (Executive Office of Technology Services and Security): Massachusetts' cabinet-level technology agency consolidating IT services, cybersecurity, and digital services for dozens of state agencies. Direct U.S. state-level peer to PRITS' consolidated technology and cybersecurity mandate.
• 18F: GSA's in-house digital agency that partners with federal agencies to build and deploy digital services, open-source tools, and shared platforms. Closest functional analogue to PRITS in terms of building government digital products and shared infrastructure at scale.
• Code for America: Nonprofit that builds digital government services (e.g., GetCalFresh, ClearMyRecord) and runs the Government Technology Corps serving state and local agencies. Comparable mission of modernizing citizen-facing public services using product-led delivery.
• California Department of Technology (CDT): California's central IT and digital services department overseeing technology governance, broadband, cybersecurity, and digital identity initiatives for state entities and customers. Comparable breadth of mandate (IT consolidation, cyber, digital identity, broadband equity) to PRITS.
• New Jersey Office of Innovation: State government innovation unit that designs and ships digital services, identity solutions, and modern technology platforms for New Jersey agencies and residents. Closely comparable in product-led, citizen-facing delivery model to PRITS' CESCO Digital approach.
• U.S. Digital Service (USDSG): Federal digital services agency within GSA that builds modern digital experiences and technology platforms for the U.S. government. Same mandate profile as PRITS — leading digital transformation of public services — but operating at the federal level rather than for a single territory.
• Login.gov (GSA): Federal shared-service identity and authentication platform used across U.S. government agencies. Functionally analogous to PRITS' IDEAL inter-agency identity and document access layer, but at federal scale.

Others

• Granicus: Major govtech SaaS provider of digital communications, citizen engagement, and workflow tools awarded to thousands of U.S. government agencies; awards-granting partner of PRITS (Digital Government Awards 2023). Operates as an enabling ecosystem vendor rather than a direct competitor.

Broad incumbents

• Tyler Technologies: Large public-sector software and services provider (includes former NIC Inc.) powering state DMVs, courts, tax, and digital government services across thousands of jurisdictions. Overlaps with PRITS on transportation, licensing, and citizen-facing portals but operates as a commercial vendor rather than a public agency.
• IDEMIA: Global identity and digital credential vendor whose technology underpins many U.S. state mobile driver's licenses and passport authentication systems. Directly comparable capability surface to PRITS' mDL and IDEAL stack but as the dominant commercial vendor rather than the issuing authority.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pritsgov
• LinkedInlinkedin.com/company/puerto-rico-innovation-and-technology-service
• Xx.com/pritsgov

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Puerto Rico Innovation & Technology Service