Link Health

What Link Health does

Link Health operates as A Healthier Democracy Inc., a 501(c)(3) nonprofit headquartered in Boston, MA. The organization deploys an AI-enabled benefits enrollment platform — centered on its LEO AI chatbot — into community health clinics to screen low-income patients for eligibility and initiate applications for federal and state assistance programs including SNAP, WIC, Lifeline, HEAP, MSP, TAFDC, and LIHEAP. Clinical integration occurs through QR codes and NFC tags placed in waiting rooms, with trained credentialed Patient Navigators providing human-in-the-loop review of every submission before completion. Named clinical partners include Oak Street Health, NeighborHealth, El Centro de Corazon, Uphams Community Care, Harvard Street, Legacy Community Health, and Access Health, with operations currently concentrated in the Boston and Houston markets.

The technology stack combines an AI-powered text chatbot (LEO), an end-to-end encrypted HIPAA-aligned platform, and an SMS messaging layer running on Zoom Phone (10DLC-compliant), deployed free of charge to clinics via a physical kit including retractable banners, posters, handouts, and NFC stands. The product launched in 2026 with expansion beyond the original Boston market into Houston. Workforce is structured around a Student Patient Navigator program drawing from academic partnerships with Northeastern, MIT, Tufts, University of Houston, and UT Health Houston, supplemented by a Remote Navigators Program.

The organization's revenue model is grant and philanthropic rather than commercial — services are free to both clinics and patients. Funders include Verizon, Mastercard, data.org, City of Boston, Houston Endowment, Life Science Cares, HRIA, Share Our Strength, MBI, and Atrius. Specific revenue totals, headcount, funding amounts, founding year, and management team information are not publicly disclosed; founder Dr. Alister Martin is referenced in press imagery.

Name

Link Health

Legal name

A Healthier Democracy Inc.

Website

https://link-health.org

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Link Health (A Healthier Democracy Inc.) is a 501(c)(3) nonprofit that deploys its LEO AI chatbot and trained Patient Navigators into community clinics to help low-income patients enroll in federal and state benefits like SNAP, WIC, and Lifeline.

Ownership category

akta.pro rank

Product category

Social Determinants of Health / Benefits Enrollment Services

NAICS

Social Assistance (624), Other Individual and Family Services (62419)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Benefits enrollment assistance
• Social determinants of health
• Healthcare navigation services
• AI patient screening
• Community health partnerships

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Philanthropic/Funder Support: Link Health operates as a 501(c)(3) nonprofit organization supported by philanthropic partners including Verizon, Mastercard, data.org, Life Science Cares, HRIA, City of Boston, MBI, Houston Endowment, Share our Strength, and Atrius. The organization also receives support from academic partners including University of Houston, Northeastern, MIT, UT Health Houston, and Tufts University.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Link Health partners with healthcare clinics and community organizations to deliver AI-guided and human-supported enrollment assistance for federal and state benefit programs including SNAP, WIC, Lifeline, HEAP, MSP, TAFDC, and LIHEAP. The core product is the LEO AI Agent chatbot, which screens patients, routes applications, and provides status updates, complemented by credentialed Patient Navigators who provide completion, follow-up, and recertification support deployed directly into clinical settings. All services are provided free of charge to clinics and patients, with free Clinic Kits including printed materials and NFC stands enabling access from waiting rooms.

Product overview

Link Health offers a unified platform combining AI-powered automation with human support to connect patients to essential public benefits. The core offering consists of LEO (AI Agent), an autonomous chatbot that handles eligibility screening and enrollment routing, paired with Patient Navigation services where credentialed navigators provide completion support. Clinics can deploy LEO at no cost using a kit of printed materials (banners, posters, handouts) and NFC stands for patient access. LEO supports enrollment in programs including SNAP, WIC, Lifeline, LIHEAP, HEAP, MSP, and TAFDC.

Differentiator

Problem solved

Functional benefit

Brands

• LEO: AI-powered chatbot designed to connect people to essential public benefits programs including SNAP, WIC, Lifeline, and other federal benefit applications

Products and services

• LEO AI Agent AI-powered chatbot that guides patients through SNAP, WIC, Lifeline, and other federal benefit applications directly from their phones, handling eligibility screening, form completion routing, and status updates. Trained remote enrollment specialists review and approve every submission for accuracy. Patients access LEO via QR code, NFC tap, or direct link.
• Patient Navigation and Clinic Operations Credentialed Patient Navigators recruited from pre-health, public health, and social work programs provide culturally competent in-person support for benefits application completion, follow-up, and recertification. Navigators are deployed directly into clinical settings after completing comprehensive training.
• LEO Clinic Kit Free deployment kit for healthcare clinics including retractable banners, posters, handouts, and LEO Brand Stands with NFC tags enabling patient access to the LEO chatbot from waiting rooms. Includes professional printing, lamination, and free shipping to locations in Massachusetts.

Quantifiable outcome

• 80% of health outcomes stem from social and economic factors, yet less than 5% of healthcare spending addresses these root causes
• +1 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Oak Street HealthcoreChannel Partner/ Reseller/ DistributorClinical partner where Link Health deploys LEO chatbot and Patient Navigators to help patients enroll in benefits during clinic visits.
• Access HealthcoreChannel Partner/ Reseller/ DistributorClinical partner where Link Health deploys LEO chatbot and Patient Navigators to help patients enroll in benefits during clinic visits.
• El Centro de CorazoncoreChannel Partner/ Reseller/ DistributorClinical partner where Link Health deploys LEO chatbot and Patient Navigators to help patients enroll in benefits during clinic visits.
• NeighborHealthcoreChannel Partner/ Reseller/ DistributorClinical partner where Link Health deploys LEO chatbot and Patient Navigators to help patients enroll in benefits during clinic visits.
• Uphams Community CarecoreChannel Partner/ Reseller/ DistributorClinical partner where Link Health deploys LEO chatbot and Patient Navigators to help patients enroll in benefits during clinic visits.
• Harvard StreetcoreChannel Partner/ Reseller/ DistributorClinical partner where Link Health deploys LEO chatbot and Patient Navigators to help patients enroll in benefits during clinic visits.
• Legacy Community HealthcoreChannel Partner/ Reseller/ DistributorClinical partner where Link Health deploys LEO chatbot and Patient Navigators to help patients enroll in benefits during clinic visits.
• University of HoustonminorStrategic or Co-development PartnerAcademic partner supporting Link Health's programs and research in Houston market.
• Northeastern UniversityminorStrategic or Co-development PartnerAcademic partner supporting Link Health's programs through student talent pipeline.
• Priscilla King Gray Center for Social Impact at MITminorStrategic or Co-development PartnerAcademic partner at MIT supporting Link Health's social impact mission.
• UT Health HoustonminorStrategic or Co-development PartnerAcademic partner supporting Link Health's programs and research in Houston market.
• Tufts UniversityminorStrategic or Co-development PartnerAcademic partner supporting Link Health's programs through student talent pipeline.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Link_Health_org
• Facebookfacebook.com/linkhealthorg
• LinkedInlinkedin.com/company/link-health-org
• Instagraminstagram.com/link_health_org

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Link Health