Missouri Department of Commerce and Insurance

What Missouri Department of Commerce and Insurance does

The Missouri Department of Commerce and Insurance (DCI) is a Missouri state government regulatory department headquartered at the Harry S Truman State Office Building in Jefferson City, established in 1870 and operating today under Director Angela L. Nelson (appointed March 1, 2025). DCI's mission is to protect Missouri consumers and ensure a fair and competitive marketplace through oversight of the insurance industry, banks, credit unions, professional licensees, and utilities operating in the state. It is organized into nine divisions covering Credit Unions, Finance, Insurance (Consumer Affairs, Market Regulation, and Company Regulation), Professional Registration, the Public Service Commission, the Office of the Public Counsel, and supporting functions. Regulated populations include 525,000+ professional licensees across 41 boards and commissions, 89–108 state-chartered credit unions serving approximately 1.4 million members with nearly $13 billion in combined assets, 202 state-chartered banks and savings and loan associations, and 49 captive insurance licenses, plus investor-owned electric, natural gas, steam, water, and sewer utilities.

DCI does not sell commercial products; it operates through statutory regulatory authority, licensing fees, government appropriations, and premium/surplus lines tax filings. Public-facing technology assets include the online Licensee Search portal, Consumer Complaints intake, the Life Policy Locator, the MO SHIP Medicare counseling program, and the MO2Go Wallet mobile app (available on iOS and Google Play). Consumer outcomes from market conduct enforcement since 2009 exceed $41 million, including a record $29 million returned to consumers in 2016 and $25 million recovered in 2014. The agency maintains NAIC financial examination accreditation, NASCUS credit union supervision reaccreditation every five years since 1990, and is one of six finalist states for the U.S. Captive Domicile of the Year Award. DCI operates multiple Jefferson City office locations, a 24/7-severity Insurance Consumer Hotline (800-726-7390), and deploys Multi-Agency Resource Centers during disaster recovery events.

Name

Missouri Department of Commerce and Insurance

Legal name

Missouri Department of Commerce and Insurance

Website

https://dci.mo.gov

Company type

Private

Founded year

1870

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Missouri Department of Commerce and Insurance is a state regulatory department headquartered in Jefferson City that oversees the insurance industry, state-chartered banks and credit unions, 525,000+ professional licensees across 41 boards, and investor-owned utilities, serving Missouri consumers through licensing, market conduct enforcement, and complaint mediation.

Ownership category

akta.pro rank

Product category

State Insurance and Financial Regulation

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Agencies, Brokerages, and Other Insurance Related Activities (5242), Regulation and Administration of Communications, Electric, Gas, and Other Utilities (926130)

SIC

Insurance Carriers, Nec (6399), Insurance Agents, Brokers & Service (6411), Fire, Marine & Casualty Insurance (6331)

akta.pro primary industry

State/Provincial Licensing, Permitting & Regulatory Administration (Cross-sector) (BPAIABAO)

akta.pro secondary industries

Competition/Antitrust & Market Conduct Regulators (BPAIAOAD), Product, Safety & Quality Compliance (incl. Regulatory Affairs) (BPAHAFAM)

Keywords

• State insurance regulation
• Banking supervision
• Credit union oversight
• Professional licensing
• Consumer protection services

Headquarters

HQ city

Jefferson City

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Distribution channels5 records

Marketing channels7 records

Core offering

The Missouri Department of Commerce and Insurance is a state government regulatory agency that licenses, examines, and supervises insurance companies, banks, credit unions, mortgage brokers, savings and loan associations, and 41 categories of professionals (525,000+ licensees). It enforces state insurance laws, mediates consumer complaints, conducts market-conduct examinations, monitors financial solvency of insurers, regulates investor-owned utilities through the Public Service Commission, and provides free consumer assistance including an insurance hotline, the Licensee Search portal, the Life Policy Locator, and the Mo2Go Wallet mobile application.

Product overview

The Missouri Department of Commerce and Insurance (DCI) is a state government regulatory agency organized into the director's office and nine divisions. Rather than a single commercial product, DCI provides a portfolio of regulatory oversight services and public-facing tools. The core divisions—Credit Unions, Finance, Insurance (with three sub-divisions: Consumer Affairs, Market Regulation, and Company Regulation), Professional Registration, Public Service Commission, and Office of the Public Counsel—administer licensing, consumer complaint mediation, market conduct examinations, and financial solvency monitoring. Public-facing digital tools include the Licensee Search portal, Consumer Complaints system, Life Policy Locator, and Mo2Go Wallet mobile app. The MO SHIP program provides Medicare counseling. DCI does not sell commercial products; its 'products' are regulatory and consumer service functions performed under statutory authority.

Differentiator

Problem solved

Functional benefit

Products and services

• Credit Unions Division Regulates state-chartered credit unions operating in Missouri, including examination, supervision, chartering, merger approvals, and liquidation oversight. Accidentally, the Missouri Division of Credit Unions has held NASCUS accreditation continuously since 1990.
• Finance Division Regulates state-chartered banks, trust companies, consumer credit facilities, mortgage brokers, and savings and loan institutions operating in Missouri.
• Insurance Division Monitors the financial solvency of licensed insurance companies to ensure consumer claims can be paid; licenses insurance producers; handles consumer complaints; and reviews insurance policy forms for compliance with Missouri law. NAIC-accredited.
• Professional Registration Division Provides administrative support to 41 professional licensing boards and commissions that license and regulate the activities of more than 525,000 Missouri professionals.
• Public Service Commission Independently governed commission regulating investor-owned electric, natural gas, steam, water, and sewer utilities operating in Missouri, including rate cases and service-quality oversight.
• Office of the Public Counsel Represents the public and the interests of utility customers in proceedings before the Missouri Public Service Commission and provides guidance to landowners facing eminent-domain condemnation of their property.
• Insurance Consumer Affairs Division Acts as liaison between consumers and the insurance industry: receives complaints against insurance companies, producers, and other licensees; investigates complaints and conducts consumer education and outreach.
• Insurance Market Regulation Division Reviews insurance policy forms and materials for compliance; conducts market analysis, market-conduct examinations, and investigations of insurance companies operating in Missouri.
• Insurance Company Regulation Division Monitors and analyzes the financial solvency of insurance companies licensed in Missouri; licenses captive and authorized reinsurance companies; reviews premium-tax and surplus-lines-tax filings.
• Licensee Search Online public search tool enabling verification of credentials for insurance agents, insurance companies, bail bond agents, mortgage brokers, state-chartered banks, consumer credit lenders, credit unions, and other licensed professionals in Missouri.
• Consumer Complaints Service Allows consumers to file complaints against insurance companies, producers, and other licensees, with mediation and investigation services to resolve consumer disputes.
• MO SHIP Program (Missouri State Health Insurance Assistance Program) Provides free, unbiased benefit counseling for Missouri Medicare recipients and their caregivers.
• Life Policy Locator Free online service that helps consumers locate lost life insurance policies or annuities left behind by deceased loved ones.
• Mo2Go Wallet App Mobile application that stores insurance documents and information on a smartphone, helping users organize their coverage and access documents when filing claims. Available on iOS App Store and Google Play.

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ohio Department of Insurance: Ohio's state insurance regulator covering carriers, agents, and consumer services in a large Midwestern market. Directly comparable to DCI in scale, NAIC-accredited status, and integrated insurance oversight responsibilities.
• Vermont Captive Insurance Division: Vermont's captive insurance licensing authority, the leading U.S. captive domicile. Directly comparable to DCI's captive insurance program and competes for the same formation business that drives Missouri's captive growth aspirations.
• Florida Office of Insurance Regulation: Florida's insurance regulator with strong catastrophe-response capabilities and consumer protection focus. Directly comparable to DCI as a state insurance regulator that manages severe-weather claims volumes and captive insurance oversight.
• Iowa Insurance Division: Iowa's state insurance regulator operating under a similar NAIC accreditation framework with licensing and market conduct oversight. Comparable to DCI as a fellow state insurance regulator serving an agricultural Midwestern insurance market.
• Kansas Insurance Department: Adjacent Midwestern state insurance regulator with similar responsibilities for insurance carriers, agents, and consumer protection. Directly comparable as a neighboring state regulator with analogous authority and consumer-protection mandate.
• Illinois Department of Insurance: Illinois's state insurance regulator performing licensing, market conduct, and consumer complaint functions for a Midwestern market. Comparable to DCI in geographic positioning, regulatory scope, and insurance market profile.

Broad incumbents

• New York Department of Financial Services: New York's combined banking and insurance regulator overseeing insurers, banks, and mortgage brokers. Highly comparable to DCI's integrated regulation of insurance, banking, and credit unions within a single state agency.
• California Department of Insurance: California's state insurance regulator with broad authority over carriers, producers, and rate review. Compares to DCI as a fellow state insurance department performing licensing, solvency monitoring, and consumer assistance functions.
• Texas Department of Insurance: Texas's state insurance regulator overseeing insurance carriers, agents, and consumer complaints in the largest U.S. state market. Directly comparable as a state-level insurance regulatory authority with parallel consumer protection and market conduct functions to DCI.

Others

• National Association of Insurance Commissioners (NAIC): National organization that accredits state insurance regulators and coordinates multi-state financial examinations. Comparable to DCI as the standards-setting and accreditation body governing DCI's insurance regulatory practice.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MissouriDCI
• Facebookfacebook.com/MissouriDCI
• LinkedInlinkedin.com/company/missouri-dci

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Missouri Department of Commerce and Insurance