City of Allentown

What City of Allentown does

The City of Allentown is a municipal government entity located in Leentown, Pennsylvania, operating under a mayor-council form of government with Mayor Matt Tuerk (the 43rd Mayor and first Latino Mayor, in office since January 2022) and a seven-member City Council. It delivers essential public services to city residents and businesses across departments including Police, Fire & Emergency Services, Public Works, Parks & Recreation, Community & Economic Development, Finance, and Human Resources, supported by quasi-governmental authorities such as ACIDA, the Housing Authority, ANIZDA, the Parking Authority, and the Redevelopment Authority.

The city's technology backbone is a GIS-based service delivery platform: an ArcGIS-powered Open Data Hub, an APD Incident Dashboard for police transparency, a GIS-based Impervious Area Map that underpins stormwater utility billing, an eservices portal built on Eden Web Extensions for HR and citizen transactions, a 311 Citizen Problem Reporter, the CodeRED emergency notification system, and Microsoft Forms for service requests and grant applications. Integration with Bloomberg Philanthropies' City Data Alliance has produced the Allentown Citywide Data Strategy (2024-2027) and a Resident Impact Data Project focused on eviction analysis.

Revenue is tax-based and diversified across four principal streams: City Real Estate Tax (annual, billed by February 1st with a 2% discount for early payment), Business Privilege Tax on gross receipts, Stormwater Utility Fees calculated by impervious area, and Garbage/Water/Sewer service fees (the latter operated in partnership with the Lehigh County Authority). Senior property owners (65+) qualify for utility rebates. The city reported $76.8M in general fund reserves — more than half of annual general fund revenues — and seven consecutive years of audited surpluses, culminating in an S&P credit rating upgrade from A to A+ with stable outlook in April 2026.

Name

City of Allentown

Legal name

City of Allentown

Website

https://allentownpa.gov

Company type

Public

Founded year

1762

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Allentown is a municipal government in Lehigh County, Pennsylvania, delivering essential public services — public safety, utilities, permitting, community development, and parks — to city residents and businesses, funded by property, business, and utility taxes.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512), Administration of Urban Planning and Community and Rural Development (925120), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241), Community Housing Services (62422)

SIC

Sanitary Services (4950), Refuse Systems (4953), Services-Facilities Support Management Services (8744), Services-Social Services (8300), Transportation Services (4700), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAF

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAL

Community Safety Administration (Fire/EMS, Emergency Management)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAK

Local Public Health & Human Services Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAJ

Housing & Neighborhood Services (Local Housing Programs)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAM

Local Transportation, Parking & Mobility Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPALAMAL

Stormwater Management & MS4 Compliance Services

Business & Public Services/Waste Management & Remediation Services/Wastewater & Septage Management Services

SECONDARYHLAJAAAC

City/Municipal Public Health Departments

Healthcare & Life Sciences/Public Health, Government & Regulators/Public Health Agencies & Health Departments

Keywords

• Municipal government services
• Property tax administration
• Public safety services
• Wastewater management
• Parks and recreation

Headquarters

HQ city

Allentown

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. City Real Estate Tax: Annual tax on property owners based on property value, billed on or before February 1st with 2% discount if paid by April 5th
2. Business Privilege Tax: Annual tax on gross receipts for businesses operating within the City
3. Stormwater Utility Fee: Fee based on impervious area measured on a property for stormwater management funding
4. Garbage and Water/Sewer Services: Fees for municipal garbage collection and water/sewer services with rebates for eligible seniors

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

The City of Allentown is a municipal government providing essential public services to residents and businesses within its jurisdiction. Core services include public safety (police, fire, emergency management), infrastructure (roads, stormwater, waste management), community development (housing, economic development, planning, zoning), health services (immunizations, lead prevention, opioid prevention), parks and recreation, tax administration (real estate tax, business privilege tax, stormwater utility fees), and digital citizen engagement tools such as the 311 Citizen Problem Reporter and Open Data Hub.

Product overview

The City of Allentown operates a unified city services platform through its official website (allentownpa.gov) and an e-services portal (eservices.allentownpa.gov). The website serves as the primary gateway for residents to access city departments, services including tax payments (City Real Estate Tax, Business Privilege Tax), stormwater utility billing, 311 Citizen Problem Reporter, emergency alerts (CodeRED), and Right-to-Know requests. The e-services portal handles human resources functions including job applications and employee services, built on Eden Web Extensions. Additionally, an Open Data Hub provides public access to city data. Key initiatives include the City Data Alliance partnership with Bloomberg Philanthropies and the Love Your Block neighborhood revitalization program.

Differentiator

Problem solved

Functional benefit

Brands

• 311 - Citizen Problem Reporter: Citizen reporting service for issues and concerns
• CHATT (City Hall at the Table)
• City Data Alliance
• Love Your Block
• SWEEP

Products and services

• City Website (allentownpa.gov) Official city website serving as the primary digital gateway for residents and businesses to access all government services, departments, news, events, elected officials information, 311 Citizen Problem Reporter, and resident services.
• E-Services Portal Online portal for human resources services including job listings, employee services, and job applications, built on the Eden Web Extensions platform.
• Open Data Hub Digital library of city data and facts shared by the City of Allentown, built on ArcGIS Hub, providing public access to learn about the community and support transparent governance.
• 311 Citizen Problem Reporter Service enabling residents to report issues and problems to the city online, supporting citizen engagement, issue tracking, and service requests.
• City Real Estate Tax Annual property tax on real property owners within the City of Allentown, billed on or before February 1st with a 2% discount if paid by April 5th and installment payment options.
• Stormwater Utility Fee Annual fee based on impervious area of properties to fund stormwater management and environmental protection.
• Business Privilege Tax Annual tax on gross receipts for businesses operating within the City of Allentown.
• Garbage and Water/Sewer Services Fees for municipal garbage collection and water/sewer services, with rebates available for eligible seniors.
• Right-to-Know Requests Formal process allowing citizens to access public records held by the City, filed with the Right-to-Know Officer.
• CodeRED Emergency Alert System Emergency notification system for delivering public safety alerts to city residents.
• Civil Service Employment Administration of employment processes for police and fire department positions, ensuring merit-based selection standards.
• Community Development Block Grant (CDBG) Programs Federally funded programs via HUD for housing, neighborhood improvement, and social services for low/moderate income residents, administered through the Grants Office.
• Love Your Block Program Bloomberg Center for Public Innovation grant program supporting resident-led neighborhood revitalization projects, including transformation of vacant lots into community gardens, playground repair, and removal of trash and debris from public rights of way.
• City Data Alliance Program Bloomberg Philanthropies initiative helping city leaders maximize data and technology use, including the Citywide Data Strategy (2024-2027) and the Resident Impact Data Project focused on eviction trends and mitigation strategies.

Quantifiable outcome

• Seven consecutive years of audited general fund surpluses
• +2 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• Allentown ParknershipcoreStrategic or Co-development Partner · 1 April 2026Charitable partner for Parks and Recreation expanding the Monday Funday Program. Partnership announced April 2026 to enhance recreation programs.
• Bloomberg Center for Public InnovationflagshipStrategic or Co-development Partner · 1 May 2024Love Your Block grant partnership funding resident-led neighborhood revitalization. City was one of 16 selected cities receiving $100,000 to support projects transforming vacant lots, repairing playgrounds, and removing debris through resident-designed programs.
• Bloomberg PhilanthropiesflagshipStrategic or Co-development PartnerCity Data Alliance initiative providing technical coaching, leadership development, and expert support to advance data-driven governance. Allentown joined third cohort of 25 forward-thinking cities in the program.
• Lehigh County Authority (LCA)coreStrategic or Co-development PartnerPartnership for water and sewer customer service. LCA provides 24/7 phone support at 610-437-7515 with City of Allentown Office of Compliance as backup for unresolved concerns.
• Housing Partners (via Eviction Analysis)minorStrategic or Co-development PartnerCollaboration with housing partners identified through Resident Impact Data Project focused on eviction trends and mitigation strategies.
• State and Federal AgenciescoreOthersPartnerships with U.S. Department of Housing and Urban Development (HUD) for CDBG funding and other federal/state programs.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Harrisburg, Pennsylvania: Capital city peer with similar mid-sized municipal footprint, comparable redevelopment authority structure, and shared reliance on EIT/property tax revenue streams.
• City of Bethlehem, Pennsylvania: Neighboring Lehigh Valley municipality with similar population scale, mayor-council governance, and overlapping service portfolio (public safety, public works, utilities). Directly comparable in fiscal structure and demographic profile.
• City of Reading, Pennsylvania: Similar-sized mid-tier Pennsylvania city with a comparable poverty profile, Hispanic-majority council, and reliance on property-based and earned-income taxes — a direct peer on fiscal and demographic metrics.
• City of Scranton, Pennsylvania: Mid-sized post-industrial Pennsylvania city with overlapping municipal functions, similar governance structure, and comparable challenges around economic transition and neighborhood revitalization.
• Lehigh County Government: Overlapping jurisdictional government sharing the same Allentown population; partners on water/sewer and parks but competes for federal/state funding and constituent services — the most directly comparable peer on geography and constituents.
• City of Wilkes-Barre, Pennsylvania: Another mid-sized Pennsylvania municipality operating similar core services with a comparable regional economic base and council-mayor governance.
• City of Easton, Pennsylvania: Third Lehigh Valley core city providing the same municipal services (police, fire, public works, zoning) with a comparable tax-funded operating model and shared regional workforce dynamics.
• City of Lancaster, Pennsylvania: Pennsylvania peer city operating under mayor-council governance with similar urban service mix (public safety, public works, community development) and comparable scale of municipal operations.

Regional players

• City of Trenton, New Jersey: Mid-Atlantic capital city of similar scale with parallel urban challenges (housing affordability, opioid response, fiscal recovery) — comparable on service mix but in a different state regulatory regime.

Broad incumbents

• City of Pittsburgh, Pennsylvania: Larger Pennsylvania municipality with a much broader service portfolio and authority structure — useful broad benchmark for operating scale and civic-innovation programming, but not head-to-head comparable on size.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/allentownpolice
• LinkedInlinkedin.com/company/city-of-allentown
• Instagraminstagram.com/allentowncitypa
• Xx.com/AllentownPolice

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Allentown