City of Allentown

Municipal Government Servicesallentownpa.gov

The City of Allentown is a municipal government in Lehigh County, Pennsylvania, delivering essential public services — public safety, utilities, permitting, community development, and parks — to city residents and businesses, funded by property, business, and utility taxes.

Company typePublic
Founded1762
HeadquartersAllentown, United States
Headcount501–1,000
GTM typeB2C
OfferingServices

What City of Allentown does

The City of Allentown is a municipal government entity located in Leentown, Pennsylvania, operating under a mayor-council form of government with Mayor Matt Tuerk (the 43rd Mayor and first Latino Mayor, in office since January 2022) and a seven-member City Council. It delivers essential public services to city residents and businesses across departments including Police, Fire & Emergency Services, Public Works, Parks & Recreation, Community & Economic Development, Finance, and Human Resources, supported by quasi-governmental authorities such as ACIDA, the Housing Authority, ANIZDA, the Parking Authority, and the Redevelopment Authority.

The city's technology backbone is a GIS-based service delivery platform: an ArcGIS-powered Open Data Hub, an APD Incident Dashboard for police transparency, a GIS-based Impervious Area Map that underpins stormwater utility billing, an eservices portal built on Eden Web Extensions for HR and citizen transactions, a 311 Citizen Problem Reporter, the CodeRED emergency notification system, and Microsoft Forms for service requests and grant applications. Integration with Bloomberg Philanthropies' City Data Alliance has produced the Allentown Citywide Data Strategy (2024-2027) and a Resident Impact Data Project focused on eviction analysis.

Revenue is tax-based and diversified across four principal streams: City Real Estate Tax (annual, billed by February 1st with a 2% discount for early payment), Business Privilege Tax on gross receipts, Stormwater Utility Fees calculated by impervious area, and Garbage/Water/Sewer service fees (the latter operated in partnership with the Lehigh County Authority). Senior property owners (65+) qualify for utility rebates. The city reported $76.8M in general fund reserves — more than half of annual general fund revenues — and seven consecutive years of audited surpluses, culminating in an S&P credit rating upgrade from A to A+ with stable outlook in April 2026.

City of Allentown firmographics

Firmographics

Name: City of Allentown
Legal name: City of Allentown
Website: https://allentownpa.gov
Company type: Public
Founded year: 1762
Operating status: Operating
Headcount range: 501–1,000 employees
Short description: The City of Allentown is a municipal government in Lehigh County, Pennsylvania, delivering essential public services — public safety, utilities, permitting, community development, and parks — to city residents and businesses, funded by property, business, and utility taxes.
Ownership category
akta.pro rank

City of Allentown industry classification

Industry

Product category: Municipal Government Services
NAICS: Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512), Administration of Urban Planning and Community and Rural Development (925120), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241), Community Housing Services (62422)
SIC: Sanitary Services (4950), Refuse Systems (4953), Services-Facilities Support Management Services (8744), Services-Social Services (8300), Transportation Services (4700), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Local Public Health & Human Services Administration (BPAIACAK), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Local Transportation, Parking & Mobility Administration (BPAIACAM), Stormwater Management & MS4 Compliance Services (BPALAMAL), City/Municipal Public Health Departments (HLAJAAAC)

Keywords

Municipal government services
Property tax administration
Public safety services
Wastewater management
Parks and recreation

Where City of Allentown is headquartered

Location

Headquarters

HQ city: Allentown
HQ country: United States
HQ region: North America

Offices6 records

Markets served

City of Allentown business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

City Real Estate Tax: Annual tax on property owners based on property value, billed on or before February 1st with 2% discount if paid by April 5th
Business Privilege Tax: Annual tax on gross receipts for businesses operating within the City
Stormwater Utility Fee: Fee based on impervious area measured on a property for stormwater management funding
Garbage and Water/Sewer Services: Fees for municipal garbage collection and water/sewer services with rebates for eligible seniors

Pricing tiers

Model	Billing	Price
Other	Annual	City Real Estate Tax with discount for early payment
Other	Annual	Business Privilege Tax on gross receipts
Unit Pricing	Annual	Stormwater Utility Fee based on impervious area
Unit Pricing	Pay-as-you-go	Custodian hourly rate
Unit Pricing	Annual	Stormwater Monitoring Coordinator annual salary
Unit Pricing	Annual	Special Events Coordinator salary
Unit Pricing	Pay-as-you-go	Summer Laborer seasonal rate
Unit Pricing	Pay-as-you-go	Building Code Professional hourly rate
Unit Pricing	Annual	Revenue & Audit Manager annual salary

Distribution channels4 records

Marketing channels5 records

City of Allentown product offering

Product offering

Core offering

The City of Allentown is a municipal government providing essential public services to residents and businesses within its jurisdiction. Core services include public safety (police, fire, emergency management), infrastructure (roads, stormwater, waste management), community development (housing, economic development, planning, zoning), health services (immunizations, lead prevention, opioid prevention), parks and recreation, tax administration (real estate tax, business privilege tax, stormwater utility fees), and digital citizen engagement tools such as the 311 Citizen Problem Reporter and Open Data Hub.

Product overview

The City of Allentown operates a unified city services platform through its official website (allentownpa.gov) and an e-services portal (eservices.allentownpa.gov). The website serves as the primary gateway for residents to access city departments, services including tax payments (City Real Estate Tax, Business Privilege Tax), stormwater utility billing, 311 Citizen Problem Reporter, emergency alerts (CodeRED), and Right-to-Know requests. The e-services portal handles human resources functions including job applications and employee services, built on Eden Web Extensions. Additionally, an Open Data Hub provides public access to city data. Key initiatives include the City Data Alliance partnership with Bloomberg Philanthropies and the Love Your Block neighborhood revitalization program.

Differentiator

Problem solved

Functional benefit

Brands

311 - Citizen Problem Reporter: Citizen reporting service for issues and concerns
CHATT (City Hall at the Table)
City Data Alliance
Love Your Block
SWEEP

Products and services

City Website (allentownpa.gov) Official city website serving as the primary digital gateway for residents and businesses to access all government services, departments, news, events, elected officials information, 311 Citizen Problem Reporter, and resident services.
E-Services Portal Online portal for human resources services including job listings, employee services, and job applications, built on the Eden Web Extensions platform.
Open Data Hub Digital library of city data and facts shared by the City of Allentown, built on ArcGIS Hub, providing public access to learn about the community and support transparent governance.
311 Citizen Problem Reporter Service enabling residents to report issues and problems to the city online, supporting citizen engagement, issue tracking, and service requests.
City Real Estate Tax Annual property tax on real property owners within the City of Allentown, billed on or before February 1st with a 2% discount if paid by April 5th and installment payment options.
Stormwater Utility Fee Annual fee based on impervious area of properties to fund stormwater management and environmental protection.
Business Privilege Tax Annual tax on gross receipts for businesses operating within the City of Allentown.
Garbage and Water/Sewer Services Fees for municipal garbage collection and water/sewer services, with rebates available for eligible seniors.
Right-to-Know Requests Formal process allowing citizens to access public records held by the City, filed with the Right-to-Know Officer.
CodeRED Emergency Alert System Emergency notification system for delivering public safety alerts to city residents.
Civil Service Employment Administration of employment processes for police and fire department positions, ensuring merit-based selection standards.
Community Development Block Grant (CDBG) Programs Federally funded programs via HUD for housing, neighborhood improvement, and social services for low/moderate income residents, administered through the Grants Office.
Love Your Block Program Bloomberg Center for Public Innovation grant program supporting resident-led neighborhood revitalization projects, including transformation of vacant lots into community gardens, playground repair, and removal of trash and debris from public rights of way.
City Data Alliance Program Bloomberg Philanthropies initiative helping city leaders maximize data and technology use, including the Citywide Data Strategy (2024-2027) and the Resident Impact Data Project focused on eviction trends and mitigation strategies.

Quantifiable outcome

Seven consecutive years of audited general fund surpluses
+2 more outcomes

Companies that use City of Allentown

Customer profile

Segments5 records

Ideal customer profiles5 records

City of Allentown technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

City of Allentown partnerships and signals

Strategic signal

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

Allentown ParknershipcoreStrategic or Co-development Partner · 1 April 2026Charitable partner for Parks and Recreation expanding the Monday Funday Program. Partnership announced April 2026 to enhance recreation programs.
Bloomberg Center for Public InnovationflagshipStrategic or Co-development Partner · 1 May 2024Love Your Block grant partnership funding resident-led neighborhood revitalization. City was one of 16 selected cities receiving $100,000 to support projects transforming vacant lots, repairing playgrounds, and removing debris through resident-designed programs.
Bloomberg PhilanthropiesflagshipStrategic or Co-development PartnerCity Data Alliance initiative providing technical coaching, leadership development, and expert support to advance data-driven governance. Allentown joined third cohort of 25 forward-thinking cities in the program.
Lehigh County Authority (LCA)coreStrategic or Co-development PartnerPartnership for water and sewer customer service. LCA provides 24/7 phone support at 610-437-7515 with City of Allentown Office of Compliance as backup for unresolved concerns.
Housing Partners (via Eviction Analysis)minorStrategic or Co-development PartnerCollaboration with housing partners identified through Resident Impact Data Project focused on eviction trends and mitigation strategies.
State and Federal AgenciescoreOthersPartnerships with U.S. Department of Housing and Urban Development (HUD) for CDBG funding and other federal/state programs.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

City of Allentown competitors and assessment

Company assessment

Direct peers

City of Harrisburg, Pennsylvania: Capital city peer with similar mid-sized municipal footprint, comparable redevelopment authority structure, and shared reliance on EIT/property tax revenue streams.
City of Bethlehem, Pennsylvania: Neighboring Lehigh Valley municipality with similar population scale, mayor-council governance, and overlapping service portfolio (public safety, public works, utilities). Directly comparable in fiscal structure and demographic profile.
City of Reading, Pennsylvania: Similar-sized mid-tier Pennsylvania city with a comparable poverty profile, Hispanic-majority council, and reliance on property-based and earned-income taxes — a direct peer on fiscal and demographic metrics.
City of Scranton, Pennsylvania: Mid-sized post-industrial Pennsylvania city with overlapping municipal functions, similar governance structure, and comparable challenges around economic transition and neighborhood revitalization.
Lehigh County Government: Overlapping jurisdictional government sharing the same Allentown population; partners on water/sewer and parks but competes for federal/state funding and constituent services — the most directly comparable peer on geography and constituents.
City of Wilkes-Barre, Pennsylvania: Another mid-sized Pennsylvania municipality operating similar core services with a comparable regional economic base and council-mayor governance.
City of Easton, Pennsylvania: Third Lehigh Valley core city providing the same municipal services (police, fire, public works, zoning) with a comparable tax-funded operating model and shared regional workforce dynamics.
City of Lancaster, Pennsylvania: Pennsylvania peer city operating under mayor-council governance with similar urban service mix (public safety, public works, community development) and comparable scale of municipal operations.

Regional players

City of Trenton, New Jersey: Mid-Atlantic capital city of similar scale with parallel urban challenges (housing affordability, opioid response, fiscal recovery) — comparable on service mix but in a different state regulatory regime.

Broad incumbents

City of Pittsburgh, Pennsylvania: Larger Pennsylvania municipality with a much broader service portfolio and authority structure — useful broad benchmark for operating scale and civic-innovation programming, but not head-to-head comparable on size.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

City of Allentown financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Allentown leadership team

Management profile

Number of profiles

Profiles17 records

City of Allentown subsidiaries and ownership

Company hierarchy

Subsidiaries5 records

City of Allentown funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Allentown M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Allentown

What does City of Allentown do?

Is City of Allentown a public or private company?

City of Allentown is a public company. It is classified as state government owned and is currently operating.

When was City of Allentown founded?

City of Allentown was founded in 1762. It employs 501 to 1,000 people.

Where is City of Allentown based?

City of Allentown is headquartered in Allentown, United States, in the North America region.

How does City of Allentown make money?

Four revenue lines are on record. City Real Estate Tax is the primary driver. The others are business Privilege Tax, stormwater Utility Fee and garbage and Water/Sewer Services.

Who are City of Allentown's main competitors?

Direct peers on record are City of Harrisburg, Pennsylvania, City of Bethlehem, Pennsylvania, City of Reading, Pennsylvania, City of Scranton, Pennsylvania, Lehigh County Government, City of Wilkes-Barre, Pennsylvania, City of Easton, Pennsylvania and City of Lancaster, Pennsylvania. City of Trenton, New Jersey is listed as a regional player. City of Pittsburgh, Pennsylvania is listed as a broad incumbent.

Does City of Allentown have an API?

No public API is recorded for City of Allentown.

What industry is City of Allentown in?

City of Allentown's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 925 and its SIC code is 4950.