White Glove Payroll
White Glove Payroll is a privately held, Youngstown, Ohio-based payroll services firm that provides payroll processing, tax compliance, timekeeping, HR support, crisis consulting, and ERC claims processing to small and medium-sized businesses via a dedicated-concierge, CPA-led model.
- Company typePrivate
- Founded2019
- HeadquartersYoungstown, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What White Glove Payroll does
White Glove Payroll is a privately held, Ohio-based payroll services and accounting firm founded in 2018, operating with a team of approximately 10 people out of Youngstown. The company delivers payroll processing, payroll tax compliance, timekeeping, HR services, crisis consulting, and Employee Retention Credit (ERC) processing primarily to small and medium-sized businesses in Ohio, with a strategic channel partnership through the Youngstown Warren Regional Chamber providing member-exclusive pricing. Its core differentiator is a dedicated-concierge service model in which each client is assigned a named payroll specialist (the same person on every interaction), paired with a CPA-led team and a 24-hour response commitment, positioned against the impersonal call-center experience typical of larger payroll providers. The technology stack consists of cloud-based third-party administrator and employee self-service portals (AccountantsOffice.com / PayrollRelief) for reporting, pay stubs, and W-2 access, with no proprietary AI or ML capabilities.
The business model combines recurring per-employee-per-payroll-run fees, quarterly tax return filing charges, transactional W-2/1099 fees, professional-services billing for HR and crisis consulting, and success-fee-based ERC claims processing. Pricing is quote-based, with standard setup fees of $250-$500 and a 20% discount plus waived fees offered to Chamber members. The company's sister-company alliance with HD Growth Partners enables bundled payroll and growth-consulting offerings. White Glove Payroll is bootstrapped, with no external venture or private equity funding disclosed, and is led by Partner Marcy Angelo alongside a tenured team of payroll concierges. Distribution relies on consultative direct sales, inside sales for inbound inquiries, and the Chamber partnership channel, supported by content marketing, newsletters, and active community engagement in the Youngstown region.
White Glove Payroll firmographics
Firmographics- Name
- White Glove Payroll
- Legal name
- White Glove Payroll
- Website
- https://whiteglovepayroll.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- White Glove Payroll is a privately held, Youngstown, Ohio-based payroll services firm that provides payroll processing, tax compliance, timekeeping, HR support, crisis consulting, and ERC claims processing to small and medium-sized businesses via a dedicated-concierge, CPA-led model.
- Ownership category
- akta.pro rank
White Glove Payroll industry classification
Industry- Product category
- Payroll Services
- NAICS
- Payroll Services (541214), Accounting, Tax Preparation, Bookkeeping, and Payroll Services (54121)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- Managed Payroll Services (Full-Service Payroll Outsourcing) (BPAAAHAA)
- akta.pro secondary industries
- Full-Service Payroll Processing (BPACAIAA), Payroll Software & Payroll-as-a-Service (SaaS) (BPACAIAB), Employer Payroll Processing (SMB & Enterprise) (FSAMAKAA)
Keywords
Where White Glove Payroll is headquartered
LocationHeadquarters
- HQ city
- Youngstown
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
White Glove Payroll business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Per-Employee Payroll Processing: Flat fee per employee per payroll run; varies based on employee count and services required
- Payroll Tax Filing Services: Federal, state, and local tax withholding payments and quarterly/annual payroll tax return filing
- W-2 and 1099 Preparation: End of year preparation and filing for W-2s and 1099s at per-document flat fee
- HR Services: Handbook development, job descriptions, onboarding/exit documents, pay scale analysis, and HR consulting
- Employee Retention Credit (ERC) Processing: Success-fee based ERC claim processing for COVID-19 impacted businesses
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Monthly | Standard Business Pricing |
| Unit Pricing | Monthly | Youngstown Warren Regional Chamber Member Pricing |
| Transaction based/ take rate | Pay-as-you-go | Credit Card Payment Processing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
White Glove Payroll product offering
Product offeringCore offering
White Glove Payroll is an accounting and payroll services firm that handles end-to-end payroll processing, federal/state/local payroll tax filing and remittance, timekeeping, HR support (handbooks, job descriptions, onboarding/exit documents), and crisis/tax-issue consulting for small and mid-sized businesses. Each client is assigned a dedicated payroll concierge as a single point of contact, supported by cloud-based Administrator and Employee self-service portals for reporting, pay stubs, and W-2 access. The firm also assists clients with Employee Retention Credit (ERC) claims under the CARES Act on a success-fee basis.
Product overview
White Glove Payroll offers a unified payroll service platform centered on its core Payroll Processing and Payroll Tax Compliance products, supplemented by integrated modules for Timekeeping, Crisis Consulting, and HR Services. The company also provides a specialized Employee Retention Credit (ERC) service for COVID-19 relief claims. All services are delivered through a white-glove concierge model with dedicated payroll specialists, and clients access the platform via cloud-based Administrator and Employee portals for reporting, pay stubs, and W-2 access.
Differentiator
Problem solved
Functional benefit
Products and services
- Payroll Processing
Quantifiable outcome
- Reduced payroll processing time from full day to minimal review every other week for clients with 230+ employees
- +2 more outcomes
Companies that use White Glove Payroll
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
White Glove Payroll technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature4 records
White Glove Payroll partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- HD Growth PartnerscoreSister company partnership; combines expertise with White Glove Payroll to provide personalized payroll and HR services to clients. HD Growth Partners provides additional business consulting and growth expertise alongside WGP's payroll services.
- Youngstown Warren Regional ChambercoreStrategic partnership providing special chamber member pricing (20% discount on services, waived setup fees) to chamber member businesses. Partnership drives customer acquisition through chamber network and community visibility.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
White Glove Payroll competitors and assessment
Company assessmentEmerging players
- Wave Payroll: Wave Payroll (HRB-owned) provides payroll services for very small businesses (typically under 10 employees), integrated with Wave's accounting platform. Direct competitor in the micro-SMB tier, with a low-cost digital model.
Direct peers
- Paychex: Paychex is one of the largest U.S. SMB payroll providers, offering full-service payroll, HR, tax compliance, and benefits administration. Directly comparable to White Glove Payroll in core product offering and SMB target market, but operates at vastly larger scale with technology-led delivery.
- OnPay: OnPay is a cloud-based payroll service targeting SMBs, offering payroll processing, tax filing, HR tools, and benefits in a single platform. Direct competitor in the SMB full-service payroll category with a self-service SaaS delivery model.
- SurePayroll: SurePayroll (a Paychex company) provides online payroll services for small businesses. Direct competitor in the SMB payroll category with a digital-first delivery model, contrasting with White Glove's high-touch concierge approach.
- Gusto: Gusto is a leading cloud-based payroll, HR, and benefits platform aimed at small businesses. Directly competes with White Glove in the SMB payroll space, differentiated by a fully digital, self-service experience versus White Glove's high-touch concierge model.
- Heartland Payroll (Global Payments): Heartland Payroll provides payroll, HR, and tax compliance services to small and mid-sized businesses. Comparable to White Glove in customer profile and service scope, with a similar focus on full-service payroll delivery.
- Patriot Software Payroll: Patriot Software offers affordable payroll and HR software for small U.S. businesses, including full-service payroll processing and tax filing. Direct competitor targeting the same SMB segment, with a self-service SaaS model.
Others
- AccountantsOffice (CCH Site Setup partner): AccountantsOffice is the payroll technology platform that White Glove Payroll uses to deliver its services (visible from login.accountantsoffice.com). As a vendor/ecosystem partner rather than competitor, it enables White Glove's service delivery but also represents a tech dependency.
Broad incumbents
- ADP Small Business: ADP's small business division (RUN Powered by ADP) is a dominant SMB payroll provider with full-service payroll, tax filing, and HR tools. White Glove's positioning of "personal concierge vs. large call center" is explicitly aimed at clients dissatisfied with ADP's support experience.
- QuickBooks Payroll: QuickBooks Payroll (Intuit) is a leading integrated payroll product for QuickBooks accounting users, serving micro and small businesses. Comparable to White Glove in SMB/full-service focus, with stronger accounting software integration.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
White Glove Payroll social profiles
Digital presenceWhite Glove Payroll financial estimates
Financial estimateRevenue estimate
Valuation estimate
White Glove Payroll leadership team
Management profileNumber of profiles
Profiles10 records
White Glove Payroll funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
White Glove Payroll M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about White Glove Payroll
What does White Glove Payroll do?
White Glove Payroll is an accounting and payroll services firm that handles end-to-end payroll processing, federal/state/local payroll tax filing and remittance, timekeeping, HR support (handbooks, job descriptions, onboarding/exit documents), and crisis/tax-issue consulting for small and mid-sized businesses. Each client is assigned a dedicated payroll concierge as a single point of contact, supported by cloud-based Administrator and Employee self-service portals for reporting, pay stubs, and W-2 access. The firm also assists clients with Employee Retention Credit (ERC) claims under the CARES Act on a success-fee basis.
Is White Glove Payroll a public or private company?
White Glove Payroll is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was White Glove Payroll founded?
White Glove Payroll was founded in 2019. It employs 1 to 10 people.
Where is White Glove Payroll based?
White Glove Payroll is headquartered in Youngstown, United States, in the North America region.
How does White Glove Payroll make money?
Five revenue lines are on record. Per-Employee Payroll Processing is the primary driver. The others are payroll Tax Filing Services, W-2 and 1099 Preparation, HR Services and employee Retention Credit (ERC) Processing.
Who are White Glove Payroll's main competitors?
Wave Payroll is listed as an emerging player. Direct peers are Paychex, OnPay, SurePayroll, Gusto, Heartland Payroll (Global Payments) and Patriot Software Payroll. AccountantsOffice (CCH Site Setup partner) is listed as an others. Broad incumbents are ADP Small Business and QuickBooks Payroll.
Does White Glove Payroll have an API?
No public API is recorded for White Glove Payroll.
What industry is White Glove Payroll in?
White Glove Payroll's product category is Payroll Services. Its primary akta.pro industry code is BPAAAHAA, Managed Payroll Services (Full-Service Payroll Outsourcing), with a secondary code of BPACAIAA, Full-Service Payroll Processing. Its NAICS code is 541214 and its SIC code is 8741.