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Tenancy Services

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uuid00kc89y

Namestring
Tenancy Services
Legal namestring
Tenancy Services
Websiteurl
tenancy.govt.nz
Company typeenum
Private
Founded yearstring
-
Descriptiontext

Tenancy Services is a New Zealand government agency operating under the Ministry of Business, Innovation and Employment (MBIE) that administers the Residential Tenancies Act 1986 and related legislation. It serves all participants in the country's residential rental market — landlords, tenants, property managers, and boarding house operators — providing statutory information, bond custody, and dispute resolution services, the last of which is handled through the Tenancy Tribunal. As a Crown-owned statutory body, it does not pursue commercial revenue and is funded primarily through MBIE appropriation, with a small transactional contribution from a $29 Tenancy Tribunal application fee.

The agency's core technology asset is Bond Hub, a web-based self-service platform launched into full production on 29 June 2026 that handles lodgement, top-up, and refund of tenancy bonds. Bond Hub is integrated with third-party property management software vendors so landlords and property managers can transact bonds directly from existing systems. Around Bond Hub sits an ecosystem of rule-based tools — a heating assessment tool, ventilation tool, insulation tool, market rent tool, residential tenancy agreement builder, compliance timeframes decision tool, notice calculator, boarding house checker, and a downloadable rent summary spreadsheet — collectively supporting compliance with Healthy Homes standards, agreement formation, and rent benchmarking (e.g., 2,511 bonds in Avondale, Auckland for Oct 2025–Mar 2026).

Tenancy Services operates a direct-to-consumer, self-serve go-to-market model with no intermediary distribution. Reach is achieved through tenancy.govt.nz, Bond Hub, email newsletters, Facebook (@tenancynz), and a YouTube educational playlist, with content available in accessible formats (NZSL, large print, audio, Easy Read) and translations including Chinese and Te Reo Māori. There is no sales motion, no private investors, and no ownership change history; the entity remains wholly within the New Zealand public sector.

Short descriptiontext

Tenancy Services is a New Zealand government agency under MBIE that administers the Residential Tenancies Act 1986, operating the Bond Hub online bond platform and the Tenancy Tribunal to serve landlords, tenants, property managers, and boarding house operators nationwide.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersWellington, New Zealand
HQ citystring
Wellington
HQ countrystring
New Zealand
HQ regionstring
Oceania
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
residential tenancy administration, tenancy bond management, tenancy dispute resolution, healthy homes compliance, rental market information
Industry2 codes
1Residential Lease Administration & Tenant Services
CodeBPAJAFALPrimaryYes
2Property Management Advisory & Leasing Administration
CodeFSAEAJANPrimaryNo
NAICS code2 codes
  • Residential Property Managers531311
  • Services to Buildings and Dwellings5617
SIC code1 code
  • Real Estate Agents & Managers (For Others)6531
Product category
Government Residential Tenancy Regulation
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model2 records
1Government Appropriation
TypeOthers
Description

Tenancy Services is a government agency funded through the Ministry of Business, Innovation and Employment (MBIE) appropriation. Revenue comes from general government funding rather than direct user fees.

tenancy.govt.nz
2Tenancy Tribunal Application Fees
TypeTransaction Fee
Description

Application fees for Tenancy Tribunal hearings. From 1 July 2026, the fee changed from $28 to $29.

tenancy.govt.nz
Marketing channels4 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components4 values
Personnel, Technology or R&D, Operations, Infrastructure
Pricing details1 tier
1Tenancy Tribunal Application Fee
ModelTransaction based/ take rateBilling cadencePay-as-you-go
Notes

Application fee for Tenancy Tribunal: $29 (from 1 July 2026, increased from $28)

tenancy.govt.nz
GTM typeB2C
B2C
Offering typeServices
Services
Brand1 record
1Bond Hub
Description

Online self-service platform for landlords to view, lodge and top up tenancy bonds digitally.

tenancy.govt.nz
Core offering1 text field

Tenancy Services is a New Zealand government statutory agency that administers the Residential Tenancies Act 1986, providing digital bond lodgement and management via the Bond Hub platform, dispute resolution through the Tenancy Tribunal (including FastTrack Resolution and mediation), and information, forms, and self-service compliance tools for landlords, tenants, property managers, and boarding house operators.

Differentiator
Functional benefit
Problem solved
Product overview1 text field

Tenancy Services operates as a unified digital government platform providing tenancy bond management and regulatory compliance tools for New Zealand landlords, property managers, and tenants. The core product is Bond Hub, an online portal for lodging, managing, and top-up of tenancy bonds. This central platform is supported by an ecosystem of supplementary compliance and assessment tools including the Heating Assessment Tool, Ventilation Tool, Insulation Tool, Market Rent Online Tool, Residential Tenancy Agreement Builder, Compliance Timeframes Decision Tool, Notice Calculator, Boarding House Checker, and a Sample Rent Summary Spreadsheet. These tools collectively help users comply with Healthy Homes standards, manage rent-related processes, create tenancy agreements, and resolve disputes through the Tenancy Tribunal system.

Product and service2 records
1Bond Hub
CategoryBond Management Platform
2Tenancy Tribunal Application Service
Scale indicator1 record

Each record includes

Type, Value, Description, Source

Partnership1 partner
1Property Management Software Vendors
Strategic tierCoreTypeTechnology or Integration
Description

Property management software vendors integrate with Bond Hub to enable seamless bond transactions. Landlords using property management software can complete bond transactions directly through their existing systems.

Recent move4 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight4 records

Each record includes

Type, Description

Market position
Competitive moat3 records

Each record includes

Type, Details

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Segment4 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile4 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature1 record

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Tenancy Services

Government Residential Tenancy Regulationtenancy.govt.nz

Tenancy Services is a New Zealand government agency under MBIE that administers the Residential Tenancies Act 1986, operating the Bond Hub online bond platform and the Tenancy Tribunal to serve landlords, tenants, property managers, and boarding house operators nationwide.

What Tenancy Services does

Tenancy Services is a New Zealand government agency operating under the Ministry of Business, Innovation and Employment (MBIE) that administers the Residential Tenancies Act 1986 and related legislation. It serves all participants in the country's residential rental market — landlords, tenants, property managers, and boarding house operators — providing statutory information, bond custody, and dispute resolution services, the last of which is handled through the Tenancy Tribunal. As a Crown-owned statutory body, it does not pursue commercial revenue and is funded primarily through MBIE appropriation, with a small transactional contribution from a $29 Tenancy Tribunal application fee.

The agency's core technology asset is Bond Hub, a web-based self-service platform launched into full production on 29 June 2026 that handles lodgement, top-up, and refund of tenancy bonds. Bond Hub is integrated with third-party property management software vendors so landlords and property managers can transact bonds directly from existing systems. Around Bond Hub sits an ecosystem of rule-based tools — a heating assessment tool, ventilation tool, insulation tool, market rent tool, residential tenancy agreement builder, compliance timeframes decision tool, notice calculator, boarding house checker, and a downloadable rent summary spreadsheet — collectively supporting compliance with Healthy Homes standards, agreement formation, and rent benchmarking (e.g., 2,511 bonds in Avondale, Auckland for Oct 2025–Mar 2026).

Tenancy Services operates a direct-to-consumer, self-serve go-to-market model with no intermediary distribution. Reach is achieved through tenancy.govt.nz, Bond Hub, email newsletters, Facebook (@tenancynz), and a YouTube educational playlist, with content available in accessible formats (NZSL, large print, audio, Easy Read) and translations including Chinese and Te Reo Māori. There is no sales motion, no private investors, and no ownership change history; the entity remains wholly within the New Zealand public sector.

Tenancy Services firmographics

Firmographics
Name
Tenancy Services
Legal name
Tenancy Services
Website
https://tenancy.govt.nz
Company type
Private
Operating status
Operating
Headcount range
11–50 employees
Short description
Tenancy Services is a New Zealand government agency under MBIE that administers the Residential Tenancies Act 1986, operating the Bond Hub online bond platform and the Tenancy Tribunal to serve landlords, tenants, property managers, and boarding house operators nationwide.
Ownership category
akta.pro rank

Tenancy Services industry classification

Industry
Product category
Government Residential Tenancy Regulation
NAICS
Residential Property Managers (531311), Services to Buildings and Dwellings (5617)
SIC
Real Estate Agents & Managers (For Others) (6531)
akta.pro primary industry
Residential Lease Administration & Tenant Services (BPAJAFAL)
akta.pro secondary industry
Property Management Advisory & Leasing Administration (FSAEAJAN)

Keywords

  • Residential tenancy administration
  • Tenancy bond management
  • Tenancy dispute resolution
  • Healthy homes compliance
  • Rental market information

Where Tenancy Services is headquartered

Location

Headquarters

HQ city
Wellington
HQ country
New Zealand
HQ region
Oceania

Offices1 record

Markets served

Tenancy Services business model

Business model
GTM type
B2C
Offering type
Services
Cost components
Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

  1. Government Appropriation: Tenancy Services is a government agency funded through the Ministry of Business, Innovation and Employment (MBIE) appropriation. Revenue comes from general government funding rather than direct user fees.
  2. Tenancy Tribunal Application Fees: Application fees for Tenancy Tribunal hearings. From 1 July 2026, the fee changed from $28 to $29.

Pricing tiers

ModelBillingPrice
Transaction based/ take ratePay-as-you-goTenancy Tribunal Application Fee

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Tenancy Services product offering

Product offering

Core offering

Tenancy Services is a New Zealand government statutory agency that administers the Residential Tenancies Act 1986, providing digital bond lodgement and management via the Bond Hub platform, dispute resolution through the Tenancy Tribunal (including FastTrack Resolution and mediation), and information, forms, and self-service compliance tools for landlords, tenants, property managers, and boarding house operators.

Product overview

Tenancy Services operates as a unified digital government platform providing tenancy bond management and regulatory compliance tools for New Zealand landlords, property managers, and tenants. The core product is Bond Hub, an online portal for lodging, managing, and top-up of tenancy bonds. This central platform is supported by an ecosystem of supplementary compliance and assessment tools including the Heating Assessment Tool, Ventilation Tool, Insulation Tool, Market Rent Online Tool, Residential Tenancy Agreement Builder, Compliance Timeframes Decision Tool, Notice Calculator, Boarding House Checker, and a Sample Rent Summary Spreadsheet. These tools collectively help users comply with Healthy Homes standards, manage rent-related processes, create tenancy agreements, and resolve disputes through the Tenancy Tribunal system.

Differentiator

Problem solved

Functional benefit

Brands

  • Bond Hub: Online self-service platform for landlords to view, lodge and top up tenancy bonds digitally.

Products and services

  • Bond Hub
  • Tenancy Tribunal Application Service

Companies that use Tenancy Services

Customer profile

Segments4 records

Ideal customer profiles4 records

Tenancy Services technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature1 record

Tenancy Services partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • Property Management Software VendorscoreTechnology or IntegrationProperty management software vendors integrate with Bond Hub to enable seamless bond transactions. Landlords using property management software can complete bond transactions directly through their existing systems.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Tenancy Services competitors and assessment

Company assessment

Market position

Competitive moat3 records

Key highlights6 records

Customer concentration

Tenancy Services social profiles

Digital presence

Tenancy Services financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Tenancy Services leadership team

Management profile

Number of profiles

Tenancy Services funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Tenancy Services M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tenancy Services

What does Tenancy Services do?

Tenancy Services is a New Zealand government statutory agency that administers the Residential Tenancies Act 1986, providing digital bond lodgement and management via the Bond Hub platform, dispute resolution through the Tenancy Tribunal (including FastTrack Resolution and mediation), and information, forms, and self-service compliance tools for landlords, tenants, property managers, and boarding house operators.

Is Tenancy Services a public or private company?

Tenancy Services is a private company. It is classified as state government owned and is currently operating.

When was Tenancy Services founded?

Tenancy Services was founded in -1. It employs 11 to 50 people.

Where is Tenancy Services based?

Tenancy Services is headquartered in Wellington, New Zealand, in the Oceania region.

How does Tenancy Services make money?

Two revenue lines are on record. Government Appropriation is the primary driver. The others are tenancy Tribunal Application Fees.

Does Tenancy Services have an API?

No public API is recorded for Tenancy Services.

What industry is Tenancy Services in?

Tenancy Services's product category is Government Residential Tenancy Regulation. Its primary akta.pro industry code is BPAJAFAL, Residential Lease Administration & Tenant Services, with a secondary code of FSAEAJAN, Property Management Advisory & Leasing Administration. Its NAICS code is 531311 and its SIC code is 6531.

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Live signals
NZ HeraldHan Jiang ordered to pay $100,000 after meth lab contaminated Auckland rentalThe Tenancy Tribunal ordered former tenant Han Jiang to pay her landlord $100,000 after she manufactured methamphetamine in an Auckland rental. The home was decontaminated five times and failed to sell after being labeled 'the meth house'.The Cool DownNew Zealand tribunal fines property manager over $3,000 for 20 tenancy breachesA New Zealand tribunal fined Christchurch property manager Good Girls Property Management $5,877 for breaches across 20 tenancies, including unlawful rent increases and improper termination. The ruling held that managers cannot rely on owners' refusals to avoid accountability, and MBIE's compliance team brought the case on behalf of renters.YahooNew Zealand tribunal fines property manager over $3,000 for 20 tenancy breachesA New Zealand tribunal fined property manager Good Girls Property Management $3,316 for breaching the Residential Tenancies Act across 20 tenancies. The breaches included unlawful rent increases, unenforceable terms, and failing to ensure rentals met legal standards. The ruling emphasized that property managers cannot avoid accountability by relying on owners' refusals to repair.NZ HeraldTenancy Tribunal orders tenant to clean his room after old takeaway and fizzy drink rubbish causes odourA landlord took a tenant to the Tenancy Tribunal after the tenant repeatedly failed to clean his room, which had become so messy it caused a bad smell. The Tribunal can order a landlord to do the work if a tenant does not comply with the Act.RNZQuarter of all tenant applications to Tenancy Tribunal relate to concerns about Healthy HomesThe Tenancy Tribunal reported a 14% increase in applications to 29,309 in 2024, with approximately a quarter of tenant applications relating to Healthy Homes standards compliance. Industry commentators attribute the rise partly to an expanding rental market and improved dispute resolution mechanisms, while noting that only 0.2% of New Zealand's rental properties faced specific Healthy Homes complaints.