What Digital Almaty does

Digital Almaty is the Department of Digitalization of Almaty city (Управление цифровизации города Алматы), a communal state institution of the Republic of Kazakhstan established in September 2019 under the national "Digital Kazakhstan" program. It is the statutorily authorized body responsible for implementing digital state policy and providing public services within Almaty, Kazakhstan's largest city, and is owned by the Akimat of Almaty city. The organization operates as a government unit, not a commercial enterprise, and is funded through municipal budget allocations rather than commercial revenue.

The department's portfolio comprises a centralized data platform (Almaty Data Lake), citizen-facing mobile applications (Almaty City App and TimeApp, the latter spanning beauty, auto repair, medicine, tourism, entertainment, and household services), an analytical risk-detection system (Red Flags Management for economic and corruption risks), and smart city infrastructure projects including the Unified Video Monitoring System and a Comprehensive Security System deployed across 220 state educational institutions. Its underlying technology stack spans smart city infrastructure, e-government systems, digital public services platforms, unified video monitoring, and information security systems. The department is implementing the SMART ALMATY Strategy 2020-2025, which contains 49 priority smart city projects.

Digitalization services are delivered free of charge to citizens of Almaty, and distribution occurs through the national egov.kz portal, the Qogamdyq Corporation for Public Services, Akimat structural units, and department-specific information systems. Customer-facing outreach is conducted via the digital-almaty.kz website, social media campaigns, open-data portals, the Digital Almaty Forum, and IT ecosystem partnerships with Zerde JSC and the Ministry of Digital Development, Innovations and Aerospace Industry of Kazakhstan. No commercial revenue, headcount, or external investment is associated with the entity.

Name

Digital Almaty

Legal name

Department of Digitalization of Almaty city (Управление цифровизации города Алматы)

Website

https://digital-almaty.kz

Company type

Private

Founded year

2019

Operating status

Operating

Short description

Digital Almaty is a Kazakhstani government state institution that implements the city's digital transformation under the Digital Kazakhstan program, delivering smart city infrastructure, e-government services, and information security to Almaty's residents and municipal departments.

Ownership category

akta.pro rank

Product category

Smart City and Government Digital Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Public Sector & Government ERP (HDAEAEAG)

akta.pro secondary industry

Enterprise Architecture & Technology Roadmapping (BPAEAAAC)

Keywords

• Smart city infrastructure
• E-government services
• Public sector digitalization
• Video monitoring systems
• Data management platform

Headquarters

HQ city

Almaty

HQ country

Kazakhstan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Distribution channels4 records

Marketing channels5 records

Core offering

Digital Almaty operates as the city-level government body that implements smart city infrastructure projects (including unified video monitoring and school security systems), automates public service delivery through e-government channels, manages the Almaty Data Lake, and provides citizen-facing mobile applications such as the Almaty City App and TimeApp. The department is funded by the state budget and delivers its services free of charge to Almaty's residents and municipal departments.

Product overview

Digital Almaty (Управление цифровизации города Алматы) is the government body responsible for digitalizing the city of Almaty under Kazakhstan's 'Digital Kazakhstan' state program. Its portfolio consists of a centralized data platform (Almaty Data Lake), consumer-facing mobile applications (Almaty City App, TimeApp), an analytical risk management system (Red Flags Management), and smart city infrastructure projects (Unified Video Monitoring System and the Comprehensive Security System for schools). The department operates in Russian and Kazakh languages, hosting events and publishing news about digital transformation, cybersecurity training, and smart city initiatives.

Differentiator

Problem solved

Functional benefit

Brands

• Almaty City App: Mobile application for Almaty city services
• Red Flags Management
• TimeApp
• Almaty Data Lake

Products and services

• Almaty Data Lake A centralized data management platform for the city of Almaty that aggregates and manages city data, enabling data-driven decision-making and open data publication across city services.
• Almaty City App A mobile application for Almaty residents providing access to city services, information, and digital government services through a smartphone platform.
• TimeApp A mobile application that connects clients with available specialists in real time across six service areas: beauty, auto repair, medicine, tourism, entertainment, and household services. Clients can book services without a prior call and at their preferred time.
• Red Flags Management An analytical system designed to identify economic and corruption risks, supporting anti-corruption compliance monitoring and risk detection within the city's administration.
• Unified Video Monitoring System A city-wide unified video surveillance system covering public spaces, transportation hubs, and key infrastructure across Almaty to enhance urban safety and monitoring capabilities.
• Comprehensive Security System in State Educational Institutions A comprehensive security system deployed in 220 state schools across Almaty, providing video surveillance, access control, and emergency alert capabilities to ensure student and staff safety.

Quantifiable outcome

• 165 public service types available digitally in 2021
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• Zerde JSC (НИХ Зерде)coreStrategic or Co-development Partner · 1 January 2019Cooperation with Zerde JSC for implementation of the Digital Kazakhstan state program. Zerde is the national ICT development center that supports digital transformation initiatives at the national level.
• Ministry of Digital Development, Innovations and Aerospace Industry of KazakhstancoreStrategic or Co-development Partner · 1 January 2019Collaboration with the ministry responsible for digital development policy, ensuring alignment with national digital transformation strategy and the Digital Kazakhstan program.
• E-Government Service IntegratorcoreTechnology or Integration · 1 January 2019Transfer of developed software, source codes, and license configurations to the e-government service integrator for accounting and storage as part of the digitalization projects framework.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Digital Dubai: Government entity responsible for Dubai's digital transformation, e-government services, and smart city initiatives. Directly comparable to Digital Almaty in mission, structure (government-owned), and product mix (citizen apps, data platforms, digital public services).
• GovTech Singapore: Singapore's government technology agency that builds and delivers digital public services and smart nation infrastructure. Closest functional analogue to Digital Almaty's mandate of digitalizing government services and city infrastructure.
• Zerde JSC: Kazakhstan's national ICT development center implementing the Digital Kazakhstan state program. Direct peer and named strategic partner of Digital Almaty, operating the same national digital transformation mandate at a national rather than city level.
• Astana Digital (Astana City Department of Digitalization): Sister government body implementing digitalization and smart city programs in Kazakhstan's capital Astana. Same institutional model, same national program framework, comparable product portfolio for the second-largest Kazakh city.
• e-Estonia (Estonian Centre for Digital Solutions): National program coordinating Estonia's e-government ecosystem, citizen digital identity, and digital public service delivery. Comparable in operating model (state-led digital transformation of government services and city infrastructure).

Broad incumbents

• Smart City Barcelona: Barcelona City Council's umbrella for digital transformation, urban data platforms, and citizen services. Comparable in operating integrated smart-city programs at the municipal level with similar citizen-facing digital services.

Peers

• Huawei Smart City Solutions:

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/digitalalmaty

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digital Almaty