T.C. Antalya Valiliği

What T.C. Antalya Valiliği does

T.C. Antalya Valiliği (Republic of Turkey Antalya Governor's Office) is the provincial administrative authority of Antalya Province, operating under T.C. İçişleri Bakanlığı (Ministry of Interior). The office coordinates civil administration, public security, emergency services, investment monitoring, and citizen-facing government services across all 19 districts of the province (Akseci, Aksu, Alanya, Demre, Döşemealtı, Elmalı, Finike, Gazipaşa, Gündoğmuş, İbradı, Kaş, Kemer, Kepez, Konyaaltı, Korkuteli, Kumluca, Manavgat, Muratpaşa, and Serik). Service delivery spans physical offices (Hükümet Konağı headquarters plus 19 district kaymakamlık offices), the 112 Acil Çağrı Merkezi integrated emergency call center operational since September 2007, the Açık Kapı (Open Door) electronic citizen request system, and e-Devlet national e-government platform integration.

The technology portfolio centers on the KAAN (Genel Kolluk-Özel Güvenlik İş Birliği ve Entegrasyonu) platform, developed by the Bilgi Teknolojileri ve Haberleşme Daire Başkanlığı to coordinate private security personnel with general law enforcement. KAAN received Ministry approval on November 5, 2018, was piloted in Istanbul from April 2019, and was extended to a mobile application (KAAN EGM Mobil Uygulaması) on September 30, 2020. The platform now coordinates approximately 240,000 private security guards and nearly 40,000 law enforcement personnel across 60,000+ strategic locations including hospitals, educational institutions, airports, shopping centers, and parks. The 112 Emergency Call Center integrates police (155), gendarmerie (156), health (112), and fire (110) services into a single system, established with Netherlands government cooperation via the MATRA Programme starting in 2003 and operational in Antalya since September 2007. The Antalya Yatırım Takip Sistemi enables active tracking and analysis of public investments at local and central government levels. Additional product lines include the Yaya Öncelikli Kent Antalya pedestrian safety initiative (2011, EU Leonardo da Vinci funded), the Hayatıma Kastım Yok Kaskım Var helmet safety project, the Alo 179 Call and Advisory Center, and the Çanakkale'de Bin Şehit commemorative program.

The business model is public-sector funding: all services are provided free of charge to citizens, with revenue derived from annual central government budget allocations for provincial administration, security coordination, emergency services, and social services. The entity has no commercial revenue streams, shareholders, or venture capital backing. Notable international partnerships include the EU Leonardo da Vinci Programme (€375,000 project, 2011-2013), Dutch MATRA cooperation for the 112 system, and collaborations with Akdeniz University and Austrian/Spanish/Swedish adult-education partners for vocational training initiatives. The office holds TSE ISO 9001 quality management certification and has received recognition including the 1984 FIJET Altın Elma (Golden Apple Tourism Oscar) for the Antalya-Kaleiçi restoration project and the 2020 presidential 'Patara Year' cultural designation.

Name

T.C. Antalya Valiliği

Legal name

T.C. Antalya Valiliği

Website

https://antalya.gov.tr

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

T.C. Antalya Valiliği is the provincial administrative authority of Antalya Province, Turkey, operating under the Ministry of Interior to coordinate public administration, security, emergency services, and citizen services across 19 districts through digital platforms including the KAAN security app and 112 Emergency Call Center.

Ownership category

akta.pro rank

Product category

Provincial Public Administration

NAICS

Other General Government Support (92119), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Emergency Management & National Resilience (Civil Protection) (BPAIAAAI)

Keywords

• Provincial public administration
• Emergency call center services
• Public safety coordination
• Citizen government services
• Investment monitoring coordination

Headquarters

HQ city

Antalya

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Public Administration Services: As a government institution, T.C. Antalya Valiliği operates under public funding from the central government (T.C. İçişleri Bakanlığı). Services are provided free of charge to citizens. Revenue is derived from annual government budgets allocated for provincial administration, security coordination, emergency services, and social services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

T.C. Antalya Valiliği is the provincial administrative authority of Antalya Province under Turkey's Ministry of Interior, providing public administration services to citizens. Its core functions include emergency response coordination through the integrated 112 Emergency Call Center, public-private security coordination via the KAAN application, citizen document and permit processing, investment monitoring through YIKOB, heritage site management, and various social and traffic safety projects across 19 districts.

Product overview

T.C. Antalya Valiliği operates as a provincial government office providing public services through multiple channels. Its technology-enabled services include the KAAN application for security coordination between private security and law enforcement, the 112 Emergency Call Center integrating multiple emergency services, and various traffic safety initiatives. The office also manages educational and healthcare facility construction projects through public-private partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• 112 Acil Çağrı Merkezi (Emergency Call Center) Single emergency call center integrating police (155), gendarmerie (156), health (112), fire (110), and coast guard services under one system, providing 24/7 emergency coordination for Antalya Province residents and visitors. Established with Netherlands government cooperation through MATRA Projects.
• KAAN Uygulaması (Public-Private Security Coordination Platform) Coordination platform connecting approximately 240,000 private security guards with 40,000+ law enforcement personnel for real-time incident reporting and response across 60,000+ strategic locations including hospitals, educational institutions, airports, shopping centers, and parks.
• Yaya Öncelikli Kent Antalya (Pedestrian Priority City Project) Pedestrian priority initiative promoting pedestrian safety and rights in Antalya, implemented through street redesigns in pilot areas including Konyaaltı Avenue, Kaleiçi, and Akdeniz University campus, with training programs in primary schools.
• Hayatıma Kastım Yok, Kaskım Var (Helmet Safety Project) Traffic safety project promoting helmet use among motorcycle and motorbike riders in Antalya Province, involving approximately 11,000 police and gendarmerie personnel in enforcement and educational activities.
• Alo 179 Çağrı ve Danışma Merkezi (Information and Advisory Call Center) Call center service providing information and guidance to citizens on various government services available through the Antalya Governor's Office.
• Sokak Çocukları Projesi (Street Children Project) Social project addressing the welfare of street children in Antalya Province, providing support and rehabilitation services to vulnerable youth populations.
• Çanakkale'de Bin Şehit, Antalya'da Bin Yürek (Commemorative Project) Commemorative project honoring 1,040 martyrs from Antalya who died in the Gallipoli (Çanakkale) battles, including Quran readings, hatim ceremonies, martyr forests, academic activities, and cultural events.
• Açık Kapı (Open Door) Citizen Request Service Service system allowing citizens to submit requests electronically or in writing at valilik and kaymakamlık units, accessible at www.acikkapi.gov.tr.

Quantifiable outcome

• The 'Yaya Öncelikli Kent Antalya' project resulted in 50%+ improvement in city center traffic safety statistics according to 2013 data.
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Akdeniz UniversityminorStrategic or Co-development Partner · 1 January 2012Silent partner in Yaya Öncelikli Kent project and partner in 112 Emergency Call Center training programs providing communication, map knowledge, basic law, and foreign language training for call center personnel.
• European Union Leonardo da Vinci ProgrammecoreStrategic or Co-development Partner · 25 August 2011Antalya Governor's Office EU and Foreign Relations Bureau (CEUPA) coordinated the 'Pedestrian Priority and Safety in Antalya for Lifelong Learning' project under the Leonardo da Vinci Multilateral Vocational Training Projects. The €375,000 project (75% of total budget) included 3 European and 4 local institutions, running 2011-2013, to implement EU pedestrian priority standards in Antalya and spread to Turkey and other European cities.
• Antalya Metropolitan MunicipalitycoreStrategic or Co-development Partner · 1 January 2011Key partner in Yaya Öncelikli Kent project responsible for street redesigns in pilot areas including Konyaaltı Avenue, Kaleiçi, and Akdeniz University campus. Also partner in 'Çanakkale'de Bin Şehit Antalya'da Bin Yürek' commemorative project.
• İl Emniyet Müdürlüğü (Provincial Police Department)coreStrategic or Co-development Partner · 1 January 2011Police department involved in preparing training materials, monitoring pilot area applications, conducting inspections, informing drivers and pedestrians about pedestrian priority and safety, and disseminating project results. Also key partner in KAAN security application.
• İl Milli Eğitim Müdürlüğü (Provincial Education Directorate)coreStrategic or Co-development Partner · 1 January 2011Partner in implementing pedestrian priority curriculum in pilot primary schools including Melahat Faraçlar, Ahmet Bileydi, Cengiz Topel, and Z. Marsel-Z. Denizhan Öner schools. Model traffic education parks established in schoolyards.
• Die Berater Adult Education Institution (Austria)minorStrategic or Co-development Partner · 1 January 2011Austrian partner in EU project responsible for trainer training program preparation and delivery, survey analysis, and contribution to training materials content.
• A3 Networking Ingeniería del Conocimiento S.L. (Spain)minorStrategic or Co-development Partner · 1 January 2011Spanish partner responsible for monitoring and evaluation activities and contribution to training materials and dissemination activities.
• Swedish TelePedagogic Knowledge Centre AB (Sweden)minorStrategic or Co-development Partner · 1 January 2011Swedish partner responsible for project website and ICT-based e-learning module preparation and dissemination activities.
• Netherlands Government (MATRA Programme)coreStrategic or Co-development Partner · 1 January 2003Netherlands government cooperated with T.C. İçişleri Bakanlığı through MATRA Projects starting 2003 to establish the 112 Single Emergency Call Center system. Dutch experts participated in monthly coordination meetings with provincial officials from May 9, 2005.
• Antalya İl Müftülüğü (Provincial Directorates of Religious Affairs)minorStrategic or Co-development PartnerPartner in 'Çanakkale'de Bin Şehit Antalya'da Bin Yürek' project responsible for Quran readings, hatim ceremonies, and religious programs commemorating Çanakkale martyrs.
• Antalya Orman Bölge Müdürlüğü (Antalya Forest Regional Directorate)minorStrategic or Co-development PartnerPartner in 'Çanakkale'de Bin Şehit Antalya'da Bin Yürek' project responsible for creating martyr forests and nurseries as part of commemorative activities.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• AFAD (Afet ve Acil Durum Yönetimi Başkanlığı): Turkey's Disaster and Emergency Management Authority operates national-level emergency response with overlap to Antalya's 112 emergency call center. Comparable in emergency-management mission scope but with disaster-response and seismic focus rather than routine public-safety coordination.

Others

• T.C. Çevre, Şehircilik ve İklim Değişikliği Bakanlığı: Ministry of Environment, Urbanization and Climate Change coordinates urban planning and infrastructure investment that complements the valilik's YIKOB investment monitoring. Adjacent enabling function rather than direct competitor.
• e-Devlet Kapısı (Türkiye.gov.tr): Turkey's national e-government platform that the valilik integrates with for digital citizen service delivery. Enabling infrastructure layer providing the digital channel through which Antalya Valiliği publishes services and accepts citizen requests.
• Emniyet Genel Müdürlüğü (EGM): Turkish National Police headquarters operates the KAAN application nationally and is the central technical counterpart to the valilik's local security coordination. Direct integration partner for KAAN mobile deployment and 155/112 dispatch routing.
• Türkiye Belediyeler Birliği: Union of Municipalities of Turkey coordinates the country's 1,300+ municipalities that operate alongside provincial governor's offices. Provides inter-governmental coordination function complementary to the valilik's district-level Kaymakamlık oversight.

Direct peers

• T.C. Bursa Valiliği: Bursa Provincial Governor's Office is a peer industrial-tourism valilik with comparable 112 emergency operations, KAAN integration, and YIKOB investment coordination. Useful benchmark for evaluating Antalya's service-delivery performance outside the Mediterranean tourism context.
• T.C. İstanbul Valiliği: Istanbul Provincial Governor's Office operates under the same Ministry of Interior framework with identical mandate (security coordination, 112 emergency services, KAAN private-security integration, e-Devlet service delivery). It is the largest urban analog to Antalya's office and the pilot launch site for the KAAN mobile application in 2019.
• T.C. Ankara Valiliği: Ankara Provincial Governor's Office is the capital-region counterpart to Antalya, providing identical provincial administration functions across 25+ districts. It serves as a structural peer for evaluating central-government coordination, ISO 9001 service standards, and YIKOB-style investment monitoring at metropolitan scale.
• T.C. İzmir Valiliği: İzmir Provincial Governor's Office is a peer coastal-metropolitan valilik with comparable tourism-economic profile, 112 emergency operations, and KAAN coordination responsibilities. Useful for benchmarking Aegean-Mediterranean provincial service delivery models against Antalya's Mediterranean implementation.

Broad incumbents

• T.C. İçişleri Bakanlığı: The parent Ministry of Interior operates the nationwide policy framework governing all 81 Turkish provincial governor's offices including Antalya's. It is the direct hierarchical superior and the system-level coordinator for KAAN, 112, Açık Kapı, and e-Devlet integrations across provinces.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/antalyavalilik
• Facebookfacebook.com/T.C.AntalyaValilik

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about T.C. Antalya Valiliği