Ottawa County
Ottawa County, MI is a county government headquartered in West Olive, Michigan, providing public services including courts, public health, law enforcement, parks, elections, and mental health to county residents and businesses across approximately 30 departments and multiple office locations.
- Company typePublic
- Founded1931
- HeadquartersWest Olive, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Ottawa County does
Ottawa County, Michigan is a county government and political subdivision of the State of Michigan, organized under an elected Board of Commissioners and an appointed County Administrator. Founded in 1931 and headquartered at 12220 Fillmore Street in West Olive, Michigan, the county serves residents and businesses within its statutory geographic boundary through approximately 30 departments and offices. Core functional areas include courts (20th Circuit Court, 58th District Court, Probate, Juvenile, Friend of the Court), public health (clinical services, immunizations, environmental health, community mental health, substance use treatment), public safety (Sheriff, 9-1-1 Central Dispatch), parks and recreation (40 parks covering 7,400 acres with 150+ miles of trails), elections, vital records, property records, environmental sustainability, veterans services, and strategic planning.
The technology foundation is the miOttawa.org Citizen Portal and miOttawa Employee Portal, both backed by Microsoft 365, Azure, and OneLogin SSO. Service delivery integrates third-party platforms including Qualtrics (citizen feedback/forms), WebTecs (court payments), ArcGIS/Geocortex (property mapping), Fidlar (vital records), WebTrac (parks registration), NEOGOV (hiring), Setmore (appointment scheduling), GovDelivery (public communications), Cognito Forms (clinic requests), and KnowBe4 (security awareness training). No public-facing APIs are exposed. Health services operate under HIPAA and HITECH compliance with a designated Privacy Officer.
Revenue is derived from property taxes (fifth lowest rate among Michigan's 83 counties), voter-approved millages for Parks and Community Mental Health, transaction-based service fees (vital records, permits, licenses, court payments, environmental health), and federal/state grants. The county serves an inherently long-tail customer base composed of county residents, local businesses, and visitors, with no individual customer concentration. Operational scale spans 1,001-5,000 employees across multiple service sites including West Olive, Holland, Grand Haven, Hudsonville, Coopersville, and Jenison.
Ottawa County firmographics
Firmographics- Name
- Ottawa County
- Legal name
- Ottawa County, MI
- Website
- https://miottawa.org
- Company type
- Public
- Founded year
- 1931
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Ottawa County, MI is a county government headquartered in West Olive, Michigan, providing public services including courts, public health, law enforcement, parks, elections, and mental health to county residents and businesses across approximately 30 departments and multiple office locations.
- Ownership category
- akta.pro rank
Ottawa County industry classification
Industry- Product category
- Local Government Services
- NAICS
- Administration of Public Health Programs (923120), Police Protection (922120), Administration of Economic Programs (926)
- SIC
- Services-Health Services (8000), Services-Social Services (8300)
- akta.pro primary industry
- Local Public Health & Human Services Administration (BPAIACAK)
- akta.pro secondary industries
- County/District/Local Health Departments (HLAJAAAB), Mayor/City Manager & General Administration (BPAIACAA), Municipal Tax & Revenue Administration (Local) (BPAIACAD)
Keywords
Where Ottawa County is headquartered
LocationHeadquarters
- HQ city
- West Olive
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
Ottawa County business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Others
Revenue model
- Property Taxes: Primary revenue source from property tax collection. Ottawa County has one of the lowest property tax rates in Michigan, ranked fifth lowest among 83 counties.
- Voter-Approved Millages: Special millage levies approved by voters for specific services such as Parks and Community Mental Health.
- Service Fees: Various fees for services including vital records, permits, licenses, court payments, and environmental health services.
- Federal and State Funding: Grants and funding from federal and Michigan state government for public health, mental health, and other programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | General Government Services |
| Unit Pricing | Pay-as-you-go | Vaccine Services |
| Transaction based/ take rate | Annual | Property Taxes |
Distribution channels3 records
Marketing channels6 records
Ottawa County product offering
Product offeringCore offering
Ottawa County operates a county government delivering comprehensive public services across approximately 30 departments, including public health, mental health, environmental health, courts, parks and recreation, public safety, vital records, permits and licensing, environmental sustainability, veterans services, elections, and property tax administration. Services are delivered through multiple physical office locations and the miOttawa.org citizen portal with integrated online payments, public records search, and appointment scheduling.
Product overview
Ottawa County operates a comprehensive government services platform consisting of miOttawa.org Citizen Portal and the miOttawa Employee Portal, supported by approximately 30 departments and numerous integrated service modules. The citizen portal provides access to online payments, public records searches, appointment scheduling, and various permitting services. The employee portal handles internal HR, benefits, payroll, and training functions. Core service modules span health services (clinical, mental health, environmental health), court services, parks and recreation, community mental health, environmental sustainability programs, and strategic planning. These modules interconnect through various third-party integrations including OneLogin for SSO, Qualtrics for surveys, WebTecs for court payments, ArcGIS for mapping, GovDelivery for communications, and NEOGOV for hiring. The county serves residents across multiple locations in Michigan's Ottawa County.
Differentiator
Problem solved
Functional benefit
Products and services
- miOttawa.org Citizen Portal Unified web platform providing Ottawa County residents access to departments, courts, health services, payments, public records, and community information.
- Parks & Recreation Management of 40 county parks and open spaces spanning 7,400 acres with more than 150 miles of trails, including facility reservations, event planning, recreation programs, and safety services for residents and visitors.
- Public Health Services Public health offerings including clinical health services, food assistance, mental health services, utility assistance, veterans services, weatherization programs, immunizations, dental health, sexual health, and travel clinic services for county residents.
- Community Mental Health Services Mental health and developmental disability services including crisis intervention, I/DD adult services, respite care, Senior Reach, substance use treatment, and community support programs.
- Court Services Circuit Court and District Court case management including schedules, e-filing, record searches, probation services, Friend of the Court, juvenile court, probate court, and legal self-help resources.
- Environmental Sustainability Environmental programs including recycling, composting, household hazardous waste disposal, electronics recycling, medication/sharps disposal, and materials management planning for county residents.
- Environmental Health Services
Quantifiable outcome
- 40 county parks and open spaces totaling 7,400 acres
- +2 more outcomes
Companies that use Ottawa County
Customer profileSegments3 records
Ideal customer profiles3 records
Ottawa County technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
Ottawa County partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- 2-1-1 Ottawa CountycoreCommunity information and referral service connecting residents to local resources. Part of national 211 network providing access to health and human services information.
- MSU ExtensioncoreMichigan State University Extension provides educational programs and resources in partnership with county government for agriculture, community development, and health.
- Conservation DistrictminorLocal conservation district partner for environmental stewardship and natural resource management.
- Ottawa County Road CommissioncoreIndependent road commission managing county roads, bridges, and transportation infrastructure.
- 9-1-1 Central DispatchcoreEmergency dispatch services partner for public safety communications.
- Michigan Department of Health and Human Services (MDHHS)coreState agency partnership for health programs, immunizations, and public health reporting. Coordinates on vaccine records (Michigan Immunization Portal/MCIR) and health data.
- Vaccines for Children (VFC) ProgramcoreFederally funded program providing free vaccines to eligible children. County health department participates as provider.
Scale indicators4 records
Recent moves7 records
Expansion highlights5 records
Ottawa County competitors and assessment
Company assessmentOthers
- National Association of Counties: National membership organization representing US county governments, providing policy advocacy, training, and best-practice resources directly relevant to county operations.
Regional players
- Maricopa County, Arizona: Phoenix-area county government with similar structure of public health, sheriff, courts, parks, and environmental services at much larger scale.
- Cook County, Illinois: Large urban county government (Chicago area) operating a comparable portfolio of public health, courts, sheriff, and human services at significantly greater scale.
Direct peers
- Kent County, Michigan: Grand Rapids–area Michigan county with comparable population, similar service portfolio (health, courts, sheriff, parks), and overlapping West Michigan regional dynamics.
- Muskegon County, Michigan: Lake Michigan shoreline county comparable in scale, with similar public health, sheriff, parks, and community mental health functions.
- Kalamazoo County, Michigan: Mid-sized Michigan county government with directly parallel departments including public health, sheriff, courts, and community mental health.
- Allegan County, Michigan: Neighboring Michigan county west of Ottawa offering the same core county government services, including public health, sheriff, and parks.
- Washtenaw County, Michigan: Ann Arbor–area Michigan county delivering the same comprehensive suite of public health, courts, parks, and human services programs.
- Berrien County, Michigan: Southwestern Michigan county on Lake Michigan with comparable population, service mix, and West Michigan regional context.
Broad incumbents
- State of Michigan: State government that administers many of the same programs (public health, human services, elections, environmental) at a broader jurisdictional level and is a key funding and oversight partner.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Ottawa County social profiles
Digital presenceOttawa County compliance and trust
Trust signalCompliance2 records
Ottawa County financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ottawa County leadership team
Management profileNumber of profiles
Profiles12 records
Ottawa County funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ottawa County M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ottawa County
What does Ottawa County do?
Ottawa County operates a county government delivering comprehensive public services across approximately 30 departments, including public health, mental health, environmental health, courts, parks and recreation, public safety, vital records, permits and licensing, environmental sustainability, veterans services, elections, and property tax administration. Services are delivered through multiple physical office locations and the miOttawa.org citizen portal with integrated online payments, public records search, and appointment scheduling.
Is Ottawa County a public or private company?
Ottawa County is a public company. It is classified as state government owned and is currently operating.
When was Ottawa County founded?
Ottawa County was founded in 1931. It employs 1,001 to 5,000 people.
Where is Ottawa County based?
Ottawa County is headquartered in West Olive, United States, in the North America region.
How does Ottawa County make money?
Four revenue lines are on record. Property Taxes are the primary driver. The others are voter-Approved Millages, service Fees and federal and State Funding.
Who are Ottawa County's main competitors?
National Association of Counties is listed as an others. Regional players are Maricopa County, Arizona and Cook County, Illinois. Direct peers are Kent County, Michigan, Muskegon County, Michigan, Kalamazoo County, Michigan, Allegan County, Michigan, Washtenaw County, Michigan and Berrien County, Michigan. State of Michigan is listed as a broad incumbent.
Does Ottawa County have an API?
No public API is recorded for Ottawa County.
What industry is Ottawa County in?
Ottawa County's product category is Local Government Services. Its primary akta.pro industry code is BPAIACAK, Local Public Health & Human Services Administration, with a secondary code of HLAJAAAB, County/District/Local Health Departments. Its NAICS code is 923120 and its SIC code is 8000.