Ottawa County

What Ottawa County does

Ottawa County, Michigan is a county government and political subdivision of the State of Michigan, organized under an elected Board of Commissioners and an appointed County Administrator. Founded in 1931 and headquartered at 12220 Fillmore Street in West Olive, Michigan, the county serves residents and businesses within its statutory geographic boundary through approximately 30 departments and offices. Core functional areas include courts (20th Circuit Court, 58th District Court, Probate, Juvenile, Friend of the Court), public health (clinical services, immunizations, environmental health, community mental health, substance use treatment), public safety (Sheriff, 9-1-1 Central Dispatch), parks and recreation (40 parks covering 7,400 acres with 150+ miles of trails), elections, vital records, property records, environmental sustainability, veterans services, and strategic planning.

The technology foundation is the miOttawa.org Citizen Portal and miOttawa Employee Portal, both backed by Microsoft 365, Azure, and OneLogin SSO. Service delivery integrates third-party platforms including Qualtrics (citizen feedback/forms), WebTecs (court payments), ArcGIS/Geocortex (property mapping), Fidlar (vital records), WebTrac (parks registration), NEOGOV (hiring), Setmore (appointment scheduling), GovDelivery (public communications), Cognito Forms (clinic requests), and KnowBe4 (security awareness training). No public-facing APIs are exposed. Health services operate under HIPAA and HITECH compliance with a designated Privacy Officer.

Revenue is derived from property taxes (fifth lowest rate among Michigan's 83 counties), voter-approved millages for Parks and Community Mental Health, transaction-based service fees (vital records, permits, licenses, court payments, environmental health), and federal/state grants. The county serves an inherently long-tail customer base composed of county residents, local businesses, and visitors, with no individual customer concentration. Operational scale spans 1,001-5,000 employees across multiple service sites including West Olive, Holland, Grand Haven, Hudsonville, Coopersville, and Jenison.

Name

Ottawa County

Legal name

Ottawa County, MI

Website

https://miottawa.org

Company type

Public

Founded year

1931

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Ottawa County, MI is a county government headquartered in West Olive, Michigan, providing public services including courts, public health, law enforcement, parks, elections, and mental health to county residents and businesses across approximately 30 departments and multiple office locations.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Public Health Programs (923120), Police Protection (922120), Administration of Economic Programs (926)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

County/District/Local Health Departments (HLAJAAAB), Mayor/City Manager & General Administration (BPAIACAA), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• County government services
• Public health programs
• Court administration services
• Property tax administration
• Parks and recreation

Headquarters

HQ city

West Olive

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Taxes: Primary revenue source from property tax collection. Ottawa County has one of the lowest property tax rates in Michigan, ranked fifth lowest among 83 counties.
2. Voter-Approved Millages: Special millage levies approved by voters for specific services such as Parks and Community Mental Health.
3. Service Fees: Various fees for services including vital records, permits, licenses, court payments, and environmental health services.
4. Federal and State Funding: Grants and funding from federal and Michigan state government for public health, mental health, and other programs.

Pricing tiers

Distribution channels3 records

Marketing channels6 records

Core offering

Ottawa County operates a county government delivering comprehensive public services across approximately 30 departments, including public health, mental health, environmental health, courts, parks and recreation, public safety, vital records, permits and licensing, environmental sustainability, veterans services, elections, and property tax administration. Services are delivered through multiple physical office locations and the miOttawa.org citizen portal with integrated online payments, public records search, and appointment scheduling.

Product overview

Ottawa County operates a comprehensive government services platform consisting of miOttawa.org Citizen Portal and the miOttawa Employee Portal, supported by approximately 30 departments and numerous integrated service modules. The citizen portal provides access to online payments, public records searches, appointment scheduling, and various permitting services. The employee portal handles internal HR, benefits, payroll, and training functions. Core service modules span health services (clinical, mental health, environmental health), court services, parks and recreation, community mental health, environmental sustainability programs, and strategic planning. These modules interconnect through various third-party integrations including OneLogin for SSO, Qualtrics for surveys, WebTecs for court payments, ArcGIS for mapping, GovDelivery for communications, and NEOGOV for hiring. The county serves residents across multiple locations in Michigan's Ottawa County.

Differentiator

Problem solved

Functional benefit

Products and services

• miOttawa.org Citizen Portal Unified web platform providing Ottawa County residents access to departments, courts, health services, payments, public records, and community information.
• Parks & Recreation Management of 40 county parks and open spaces spanning 7,400 acres with more than 150 miles of trails, including facility reservations, event planning, recreation programs, and safety services for residents and visitors.
• Public Health Services Public health offerings including clinical health services, food assistance, mental health services, utility assistance, veterans services, weatherization programs, immunizations, dental health, sexual health, and travel clinic services for county residents.
• Community Mental Health Services Mental health and developmental disability services including crisis intervention, I/DD adult services, respite care, Senior Reach, substance use treatment, and community support programs.
• Court Services Circuit Court and District Court case management including schedules, e-filing, record searches, probation services, Friend of the Court, juvenile court, probate court, and legal self-help resources.
• Environmental Sustainability Environmental programs including recycling, composting, household hazardous waste disposal, electronics recycling, medication/sharps disposal, and materials management planning for county residents.
• Environmental Health Services

Quantifiable outcome

• 40 county parks and open spaces totaling 7,400 acres
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• 2-1-1 Ottawa CountycoreStrategic or Co-development PartnerCommunity information and referral service connecting residents to local resources. Part of national 211 network providing access to health and human services information.
• MSU ExtensioncoreStrategic or Co-development PartnerMichigan State University Extension provides educational programs and resources in partnership with county government for agriculture, community development, and health.
• Conservation DistrictminorStrategic or Co-development PartnerLocal conservation district partner for environmental stewardship and natural resource management.
• Ottawa County Road CommissioncoreStrategic or Co-development PartnerIndependent road commission managing county roads, bridges, and transportation infrastructure.
• 9-1-1 Central DispatchcoreStrategic or Co-development PartnerEmergency dispatch services partner for public safety communications.
• Michigan Department of Health and Human Services (MDHHS)coreStrategic or Co-development PartnerState agency partnership for health programs, immunizations, and public health reporting. Coordinates on vaccine records (Michigan Immunization Portal/MCIR) and health data.
• Vaccines for Children (VFC) ProgramcoreStrategic or Co-development PartnerFederally funded program providing free vaccines to eligible children. County health department participates as provider.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Others

• National Association of Counties: National membership organization representing US county governments, providing policy advocacy, training, and best-practice resources directly relevant to county operations.

Regional players

• Maricopa County, Arizona: Phoenix-area county government with similar structure of public health, sheriff, courts, parks, and environmental services at much larger scale.
• Cook County, Illinois: Large urban county government (Chicago area) operating a comparable portfolio of public health, courts, sheriff, and human services at significantly greater scale.

Direct peers

• Kent County, Michigan: Grand Rapids–area Michigan county with comparable population, similar service portfolio (health, courts, sheriff, parks), and overlapping West Michigan regional dynamics.
• Muskegon County, Michigan: Lake Michigan shoreline county comparable in scale, with similar public health, sheriff, parks, and community mental health functions.
• Kalamazoo County, Michigan: Mid-sized Michigan county government with directly parallel departments including public health, sheriff, courts, and community mental health.
• Allegan County, Michigan: Neighboring Michigan county west of Ottawa offering the same core county government services, including public health, sheriff, and parks.
• Washtenaw County, Michigan: Ann Arbor–area Michigan county delivering the same comprehensive suite of public health, courts, parks, and human services programs.
• Berrien County, Michigan: Southwestern Michigan county on Lake Michigan with comparable population, service mix, and West Michigan regional context.

Broad incumbents

• State of Michigan: State government that administers many of the same programs (public health, human services, elections, environmental) at a broader jurisdictional level and is a key funding and oversight partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/miOttawa
• Facebookfacebook.com/OttawaCounty
• Instagraminstagram.com/miocdph
• LinkedInlinkedin.com/company/ottawa-county-michigan

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ottawa County