Vikki Digital Bank

What Vikki Digital Bank does

Vikki Digital Bank (Ngân hàng Số Vikki) is a Vietnamese digital-first banking platform headquartered in Hanoi, officially launched on July 31, 2024 through a co-development between HDBank and Galaxy FinX and the rebranding of DongA Bank. The bank operates a mobile super-app (the Vikki App) serving retail consumers, small businesses, and corporate clients with a product suite spanning five card tiers (VikkiGO, VikkiGO+, VikkiONE Connect, VikkiPRO, VikkiGO Credit Card), savings products (Online Savings, Silk+/Tài Sắc, Trường An, Future Savings), personal and secured loans up to 500M-1B VND, trade finance, FX, remittance, digital payments, and VikkiSafe insurance.

The platform is built on a cloud-native architecture with biometric authentication, NFC-based chip-embedded citizen ID verification, multi-layer security, and AI/ML applied to personalization, fraud detection, anomaly detection, and predictive analytics. A 24/7 AI chatbot (Vikki Care) handles customer service. The bank employs 1,001-5,000 staff and operates via vikkibank.vn.

Vikki generates revenue through interest income from lending, card fees and interchange, deposit interest spread, international trade and FX operations, digital payment processing, and corporate banking services. Customer acquisition leverages a partnership network that includes HCMC Metro Line 1 (100,000 contactless cards distributed), NAPAS, Mastercard, Apple Pay, Google Pay, Vietjet Air, and the Vietnam Women's Union. The bank was recognized as Dynamic and Creative Bank of the Year at the Better Choice Awards 2024 and as Best Remittance Service Provider 2024 (fourth consecutive year).

Name

Vikki Digital Bank

Legal name

Ngân hàng Số Vikki

Website

https://vikkibank.vn

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Vikki Digital Bank is a Hanoi-based, mobile-first Vietnamese bank co-developed by HDBank and Galaxy FinX, launched in 2024 from the DongA Bank rebrand. It serves retail, SME, and corporate customers via a super-app offering cards, savings, loans, trade finance, FX, and remittance.

Ownership category

akta.pro rank

Product category

Digital Banking

NAICS

Depository Credit Intermediation (5221), Commercial Banking (52211)

SIC

National Commercial Banks (6021)

akta.pro primary industry

Customer Experience & Engagement (CRM, Support, Rewards, Loyalty) (FSAGAAAM)

akta.pro secondary industries

Virtual / Digital-First Credit Cards (FSAKABAK), Virtual Card & Tokenization Schemes (FSAMAAAG)

Keywords

• Digital banking services
• Retail banking products
• Consumer lending solutions
• Corporate trade finance
• Payment card services

Headquarters

HQ city

Hanoi

HQ country

Vietnam

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Interest Income from Lending: The bank earns interest income from various loan products including secured personal loans, unsecured personal loans, home loans, car loans, business loans, and overdraft facilities targeting both retail and corporate customers.
2. Card Fees and Charges: Annual fees, transaction fees, and interchange income from credit cards, debit cards, and prepaid cards (VikkiGO, VikkiONE Connect, VikkiGO+).
3. Deposit Interest Spread: Interest spread earned between deposit rates paid to savers and lending rates charged to borrowers across VND and foreign currency savings and term deposits.
4. International Trade & Foreign Exchange Services: Fees from letters of credit, export/import financing, international money transfers, remittance services (Kiều hối), and foreign currency exchange.
5. Digital Payment Services: Revenue from QR payments, tap-to-pay (Apple Pay, Google Pay), bill payments, and domestic fund transfers.
6. Corporate Banking Services: Working capital loans, fixed asset investment loans, construction financing, guarantee services, payroll disbursement services, and tax collection services for businesses.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Vikki Digital Bank is a digital-first bank offering a mobile super-app that provides account opening, savings, personal and business loans, credit/debit/prepaid cards, domestic and international payments, foreign exchange, remittance, and trade finance services for individual and corporate customers in Vietnam. The platform integrates AI-driven personalization, biometric authentication, and transit payments, with all products accessible end-to-end through the Vikki mobile app and supported by a nationwide branch network.

Product overview

Vikki Digital Bank is a digital-first banking super-app platform offering a comprehensive suite of financial products and services for both personal and business customers. The product portfolio centers on the Vikki App (mobile banking platform) complemented by the Vikki Care AI-powered customer service system. Card products include the VikkiGO family (Prepaid Transit Card, Co-badge NAPAS/Mastercard, Credit Card), VikkiGO+ Dual Card with up to 1 billion VND limit, and VikkiONE Connect multi-purpose card. Savings offerings feature Silk+ AI-powered smart savings, Trường An savings for customers 45+, and Online Savings with preferential rates. Lending products span unsecured personal loans (up to 500 million VND), secured consumer loans (up to 10 years), home loans, car loans, and specialized retirement installment loans. Business banking includes export/import financing, Letter of Credit services, and VikkiPRO business card. The platform integrates with Apple Pay, Google Pay, NAPAS, Mastercard, Vietjet Air, and Ho Chi Minh City Metro Line 1 for transit payments.

Differentiator

Problem solved

Functional benefit

Brands

• VikkiME: Digital account product with VNeID verification for Vietnamese citizens
• VikkiGO
• VikkiONE
• VikkiPRO
• VikkiFlexi
• VikkiSafe
• Vikki Care
• Silk+ (Tài Sắc)
• Truong An (Trường An)
• GenV Combo

Products and services

• VikkiGO Card Family Family of payment cards including prepaid, debit, credit, and NAPAS/Mastercard co-badge variants for various customer needs from Metro transit to international payments. For personal customers.
• VikkiGO+ Dual Card Dual-function card combining debit and credit features with credit limit up to 1 billion VND, targeting personal customers with high-value banking needs.
• VikkiGO Co-badge Card (NAPAS X Mastercard) International payment card enabling both domestic payments through the NAPAS network and international transactions through the Mastercard network with tap-to-pay support.
• VikkiGO Prepaid Card Prepaid transit card for Metro Line 1 payments and general purchases, with a maximum balance of 5 million VND. Issued free at Metro stations.
• VikkiGO Credit Card Credit card product offering flexible credit facilities for personal customers with various repayment options and a lifetime fee-free annual fee.
• Online Savings (Tiết kiệm Online) Digital savings product with preferential online interest rates, accessible through the Vikki app with 24/7 availability for deposits and withdrawals.
• Silk+ (Tài Sắc) Smart Savings AI-powered smart savings product with automatic savings features, attractive interest rates, and anytime-anywhere access for maximizing returns.
• Trường An Savings Savings product exclusively for customers aged 45+, featuring bonus interest rates, renewal rewards with preferential rates, and flexible terms from 6 to 36 months.
• VikkiME Account Digital account with VNeID authentication supporting national digital identity verification for streamlined account opening.
• VikkiFlexi Overdraft Overdraft facility providing flexible credit access against deposit accounts for emergency cash needs.
• Unsecured Personal Loan (Vay tín chấp) Credit facility up to 500 million VND without collateral, targeting personal customers with attractive interest rates.
• Secured Consumer Loan (Vay thế chấp) Collateral-backed consumer loan for various personal needs including home renovation, with loan terms up to 10 years.
• Home Loan (Vay mua nhà) Mortgage loan product for purchasing residential property with flexible repayment terms.
• Car Loan (Cho vay mua ô tô) Auto financing product for personal vehicle purchases with competitive rates.
• Retirement Installment Loan (Vay trả góp hưu trí) Specialized loan product for retired customers with credit limit up to 500 million VND, flexible repayment up to 84 months, and no guarantor required.
• Vikki Mobile App Mobile banking super-app providing comprehensive financial services including account management, transfers, savings, loans, and payments accessible 24/7.
• Vikki Care (AI Customer Service) AI-powered customer service platform with 24/7 chatbot support, virtual assistant, and one-stop service for all banking transactions.
• eBanking (Internet Banking) Online banking platform for personal and business customers enabling account management, transfers, and transaction monitoring.
• Foreign Exchange (Ngoại tệ) Currency exchange and international money transfer services including remittance reception with gold gift rewards.
• Export Financing (Tài trợ xuất khẩu) Trade finance product supporting businesses throughout the production and export process with optimized loan amounts and flexible credit facilities.
• Import Financing (Tài trợ nhập khẩu) Trade finance product for import transactions supporting business operations with various credit facilities.
• Letter of Credit (Thư tín dụng) Import and export Letter of Credit (L/C) services for international trade transactions.
• VikkiPRO Business Card Premium business card product designed for corporate customers with enhanced business banking features.

Quantifiable outcome

• 1-minute account opening via NFC CCCD verification
• +5 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability7 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Galaxy FinXcoreStrategic or Co-development Partner · 31 July 2024Galaxy FinX is the co-developer of Vikki Digital Bank alongside HDBank, providing FinTech expertise and technology capabilities for the digital bank platform.
• NAPAScoreTechnology or IntegrationVikkiGO Co-badge card is a NAPAS x Mastercard product, enabling domestic ATM/POS network access through NAPAS and international acceptance through Mastercard. This integration is essential to the bank's card payments infrastructure.
• MastercardcoreTechnology or IntegrationVikkiGO Co-badge card operates on the NAPAS and Mastercard network, providing international payment acceptance for Vikki cardholders.
• Vietjet AirminorGTM or Marketing PartnerVikki Bank has a commercial partnership with Vietjet Air for flight ticket purchases through the app, special promotions for VikkiGO cardholders including chance to win VietjetAir tickets, and co-marketing around Metro and travel.
• Vietnam Women's Union (Hội Liên Hiệp Phụ Nữ Việt Nam)minorStrategic or Co-development PartnerVikki Bank offers a dedicated 'Financial Companion Package for Women's Union Members' featuring VikkiGO+ card up to 1 billion VND limit, unsecured loans up to 500 million VND with preferential rates, and the best savings rate +0.3%/year.
• HCMC Metro Line 1 (Bến Thành – Suối Tiên)coreGTM or Marketing PartnerVikkiGO card serves as the Metro payment card on HCMC Metro Line 1. Vikki Bank distributed 100,000 free VikkiGO cards at the Metro's official launch, making Vikki the official digital banking partner for the Metro system.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Timo: Vietnamese digital-first neobank offering mobile-based accounts, savings, and payments. Timo is a direct peer competing for the same underbanked and Gen Z segments in Vietnam with a similar super-app value proposition.
• Cake by VPBank: Digital banking brand launched by VPBank, one of Vietnam's largest joint-stock commercial banks. Cake targets young, digital-native customers with accounts, savings, cards, and personal loans — directly comparable to Vikki's GenV Combo and unsecured loan offerings.
• OCB Omni: Digital banking platform of Orient Commercial Joint Stock Bank (OCB), offering a super-app experience across accounts, savings, lending, and cards. Comparable as another Vietnamese incumbent-bank-launched digital brand competing in the same segments.
• TNEX: Vietnamese digital bank backed by MSB (Maritime Commercial Joint Stock Bank) targeting retail and SMB customers with accounts, cards, and lending through a mobile app. Directly comparable digital-bank-with-parent-bank model to Vikki/HDBank.

Emerging players

• WeBank: China's leading digital-only bank serving SMEs and retail customers through a mobile super-app with AI-driven credit decisioning. Comparable as a pioneering digital-bank model demonstrating the AI-personalization and mobile-first playbook Vikki is pursuing.
• MoMo: Vietnam's largest e-wallet and fintech super-app with payments, savings, credit, and investment features. MoMo competes for the same digital-first Vietnamese consumer wallet share and increasingly overlaps with neobanks in payments and consumer credit.

Broad incumbents

• Techcombank: Major Vietnamese commercial bank with extensive retail and wealth offerings and a heavily used mobile app. Techcombank competes for the same retail deposits, cards, and unsecured lending demand that Vikki targets.
• Kakao Bank: South Korea's largest internet-only bank, offering a full-stack super-app spanning accounts, lending, cards, and investments. Comparable as a digital-bank incumbent demonstrating scale economics in Asian mobile-first banking.
• MBBank (App MBBank): One of Vietnam's top commercial banks with a leading digital app serving millions of retail and corporate customers. MBBank is a broad incumbent in the same depository/lending market that Vikki targets, with overlapping customer segments and product depth.

Others

• HDBank: Vikki's strategic parent bank and co-developer. HDBank provides the regulatory license, deposit insurance access, and physical branch network that Vikki leverages — comparable as the parent-platform pair rather than a competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/vikkibankphuyensa
• Xx.com/VikkiBankVN
• LinkedInlinkedin.com/company/vikkidigitalbank

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vikki Digital Bank