Civil Service and Government Development Bureau

Name

Civil Service and Government Development Bureau

Legal name

Civil Service and Government Development Bureau

Website

https://cgb.gov.qa

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Government Public Administration

NAICS

Executive, Legislative, and Other General Government Support (921)

akta.pro primary industry

Central Government Policy, Strategy & Performance (incl. OMB-style functions) (BPAIAAAB)

akta.pro secondary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• Civil service management
• Government human resources
• Public administration services
• Government digital platforms
• Civil service development

Headquarters

HQ city

Doha

HQ country

Qatar

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Budget Allocation: As a Qatari government bureau, CGB operates under state budget allocations to fulfil its mandate of civil service development, digital transformation, and government service improvement across Qatar.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

CGB manages Qatar's civil human resources and government development through digital platforms, HR policy administration, and government service delivery. It operates digital applications (Eskan, Kadry, Mawared, Kawader, Shirk, Kuafah), seven physical government service centers, and the Public Administration Institute to deliver public services, employee benefits, career development programmes, and government excellence frameworks aligned with Qatar National Vision 2030.

Product overview

Civil Service and Government Development Bureau (CGB) operates as Qatar's central government administration body offering a portfolio of digital platforms, mobile applications, and service programs. The core offerings include the Eskan smart application for housing services, the Kadry unified employment platform, and the Kawader career platform. Employee-facing services include the Mawared App with access to the Mazaya electronic discount card (offering up to 60% discounts through 660+ partners), and the Kuafah electronic training platform. The bureau also manages the Shirk citizen engagement platform, operates seven government service centers, oversees the Qatar Government Excellence Award programme, and houses the Public Administration Institute for government employee training. The product ecosystem supports Qatar National Vision 2030 objectives for digital transformation and government service excellence.

Differentiator

Problem solved

Functional benefit

Brands

• Kadry (قدري): Unified employment platform for Qatar's civil service
• Eskan (سكن)
• Mawared (موارد)
• Kawader (كوادر)
• Sharak (شارك)
• Kuyp (كفاءة)

Products and services

• Eskan Smart Application (إسكان) Officially approved smart application platform for delivering government housing services in Qatar. Provides unified digital platform enabling beneficiaries and housing unit owners to complete transactions, track requests in real time, and receive automated notifications, enhancing transparency and reducing reliance on paper-based procedures with 15 electronic services.
• Kadry Platform (قدري)

Quantifiable outcome

• 38,980 government services delivered in May 2026
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, major and minor.

• Qatar Career Development Center (QCDC)coreStrategic or Co-development Partner · 6 August 2026CGB participates as strategic partner in QCDC's 'My Career My Future' job-shadowing programme, introducing employment platforms, scholarship programmes, and career opportunities to high school students through the Kadry platform and government sponsorship programmes.
• National Planning CouncilmajorStrategic or Co-development Partner · 3 August 2026Coordination on official survey to measure customer satisfaction with government services under slogan 'Your Voice Makes the Difference', supporting Qatar National Vision 2030 and Third National Development Strategy goals.
• Four Qatari MinistriescoreStrategic or Co-development Partner · 2 August 2026Partnership with four Qatari ministries for eighth edition of My Career My Future programme, providing early workplace exposure to 350 high school students with 33 host organizations.
• Ministry of Communications and Information Technology (MCIT)coreStrategic or Co-development Partner · 10 July 2026Joint AI readiness training programme covering Microsoft 365, Power Platform, and Copilot to enhance digital capabilities and operational efficiency across government entities, aligned with Qatar National Vision 2030.
• Ministry of Education and Higher EducationcoreStrategic or Co-development Partner · 23 June 2026Joint Digital Transformation Programme under Government Scholarship Plan for 2026/2027 academic year, developing national digital talent in AI, cybersecurity, digital analytics, and cloud computing with monthly stipends up to QR20,000.
• Carnegie Mellon University in QatarmajorStrategic or Co-development Partner · 19 June 2026Partnership through Public Administration Institute for specialized AI workshop on internal auditing, integrating automated ML algorithms, predictive analytics, and robotic process automation into government auditing processes.
• 660+ Service ProvidersminorOthersPartners in Mazaya benefits programme offering government employees discounts up to 60% across 12 categories including hotels, restaurants, health centers, retail, entertainment, education and fitness.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• UAE Federal Authority for Government Human Resources (FAHR): FAHR is the UAE federal body that sets and implements human resource policies for the UAE government, comparable in function to CGB's civil-service-HR mandate. Operates a similar combination of policy-setting authority, service-delivery platforms, and employee-benefit programs for a neighboring GCC federation.
• Kingdom of Bahrain Civil Service Bureau: The Bahrain Civil Service Bureau is the national body responsible for civil service HR policy, recruitment, and government workforce development in Bahrain, mirroring CGB's core mandate. Sits in a neighboring GCC country with a comparable small-state government model and similar service-delivery approach.
• Saudi Digital Government Authority (DGA): Saudi Arabia's national digital government authority oversees digital transformation across ministries and provides the unified government services platform (absher, MyGov). Comparable to CGB's eGovernment and digital-transformation coordination role, with similar ambition under Saudi Vision 2030.

Peers

• UK Government Digital Service (GDS):

Broad incumbents

• Singapore GovTech: Singapore GovTech leads digital transformation across the Singapore government, building shared platforms and citizen services. Comparable to CGB's mandate around digital infrastructure for government entities, with a globally recognized track record in eGovernment delivery.
• US Office of Personnel Management (OPM): OPM is the US federal agency responsible for US civil service HR policy, recruitment, benefits, and training. Directly comparable in core HR mandate to CGB, though at vastly larger scale and within a federal rather than unitary state system.
• Australian Digital Transformation Agency (DTA): Australia's DTA leads whole-of-government digital transformation, service delivery standards, and platforms. Comparable to CGB's digital-government coordination and service-excellence framework functions, though operating in a different governance system.
• Korea Ministry of Personnel Management: Korea's Ministry of Personnel Management handles civil service HR policy, training, and digital workforce systems for the Korean government. Comparable to CGB's civil-service HR and training responsibilities, with a strong track record in digital HR system deployment.
• Estonia Information System Authority (RIA): Estonia's RIA is a globally recognized government IT authority managing shared digital infrastructure, citizen e-services, and cybersecurity for the Estonian state. Comparable to CGB's digital-platform portfolio (Eskan, Kadry, Mawared) and national-coordination role.

Others

• Qatar Ministry of Communications and Information Technology (MCIT): MCIT is a strategic partner that co-runs AI readiness and Copilot training programs with CGB. Not a peer in the competitive sense, but the most directly co-dependent Qatari entity enabling CGB's digital-transformation roadmap under Qatar National Vision 2030.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/cgbqatar
• Facebookfacebook.com/cgbqatar
• LinkedInlinkedin.com/company/cgb-qatar

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Civil Service and Government Development Bureau