Frontline Care Center

What Frontline Care Center does

Frontline Care Center is a community-based, outpatient mental health facility located at 707 Railroad Avenue, Round Lake, Illinois, that provides therapy and wellness services specifically to first responders, veterans, active-duty military, reservists, and their families in Lake County and surrounding communities. It opened on December 9, 2024, and operates as a dedicated program of Nicasa Behavioral Health Services, a 501(c)(3) charitable organization (EIN: 36-2605412). The center was capitalized by a $2.3 million American Rescue Plan Act grant allocated by the Lake County Board for facility renovation, and it reports Candid Platinum Seal, Charity Navigator four-star, and Great Nonprofits recognition.

The service offering centers on human-delivered clinical care, including individual therapy, group therapy, trauma therapy, individual and group critical incident debriefing, yearly wellness checks, crisis intervention, SAFE-T Act wellness visits, and holistic wellness programs. Specialized modalities include EMDR, Biosound Therapy, and Pulsed Electromagnetic Field sessions. Delivery is hybrid, combining in-person visits at the Round Lake site with telehealth video sessions, and the center runs educational trainings on mental health and problem gambling while routing clients to partner programs such as NAMI Homefront.

The business model is a nonprofit services-and-donations hybrid. Revenue is generated through insurance billing across a broad panel of commercial and government payers (Aetna, BCBS PPO and MMAI, BC Community Healthplan Medicaid, Cigna, HealthPartners, Humana, Meridian Medicaid, Optum and Optum EAP, TriCare, UHC, UMR) supplemented by tax-deductible charitable contributions to Nicasa Behavioral Health Services with major-gift recognition tiers from $1,000 to $100,000+. Go-to-market is community-led, relying on referral partnerships with the 100 Club of Illinois, Veterans Assistance Commission of Lake County, Nicasa, and Living Pono Counseling, plus content marketing through blog and earned media coverage. The clinical staff, including Executive Director Cindy McKnight, Director of Philanthropy Vicky Tello, and a team of licensed and pre-licensed counselors, includes multiple providers with direct first responder and military backgrounds.

Name

Frontline Care Center

Legal name

Nicasa Behavioral Health Services

Website

https://frontlinecarecenter.org

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

Frontline Care Center is a nonprofit, community-based outpatient mental health center in Round Lake, Illinois, opened in December 2024 as a program of Nicasa Behavioral Health Services. It delivers insurance-billed and donation-supported therapy, trauma care, and wellness services to first responders, veterans, active-duty military, reservists, and their families in Lake County and surrounding communities via onsite and telehealth visits.

Ownership category

akta.pro rank

Product category

Mental Health and Behavioral Health Services

NAICS

Outpatient Care Centers (6214), Ambulatory Health Care Services (621), Other Outpatient Care Centers (62149)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Community-Based Senior Centers with Adult Day Services (HLADAIAJ)

akta.pro secondary industries

Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG), Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• Outpatient mental health
• Veteran counseling services
• First responder therapy
• Trauma and PTSD care
• Telehealth behavioral health

Headquarters

HQ city

Round Lake

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Billing: Accepts multiple insurance providers including Aetna, BCBS, Cigna, Humana, Optum, TriCare, UHC, and others. Staff assists with filing claims on behalf of clients.
2. Donations and Charitable Contributions: 501(c)(3) charitable organization operated by Nicasa Behavioral Health Services. 100% of donations support Frontline Care Center. Major giving program with recognition plaque levels ranging from $1,000 to $100,000+.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Frontline Care Center is a community-based, outpatient mental health facility that delivers behavioral health screenings, individual and group therapy, trauma therapy, crisis intervention, and holistic wellness programs tailored to first responders, veterans, active-duty military, reservists, and their families. Services are delivered in-person at the Round Lake, IL location and via telehealth, and include specialized modalities such as EMDR, Biosound Therapy, and Pulsed Electromagnetic Field Sessions. The center also provides SAFE-T Act wellness visits, family advocacy, and connection to local assistance programs.

Product overview

Frontline Care Center is a community-based, outpatient mental health facility offering a comprehensive suite of behavioral health services for first responders, veterans, active-duty military, reservists, and their families. The center provides core therapeutic services including individual therapy, group therapy, trauma therapy, and crisis intervention, supplemented by specialized modalities such as EMDR, Pulsed Electromagnetic Field Sessions, and Biosound Therapy. Services are delivered through both in-person visits at the Round Lake, Illinois location and telehealth video sessions. The center also connects clients to partner programs like NAMI Homefront and provides educational trainings on mental health and problem gambling.

Differentiator

Problem solved

Functional benefit

Products and services

• Individual Therapy One-on-one therapeutic sessions between a client and a licensed therapist to address mental health concerns including anxiety, depression, trauma, PTSD, and other conditions for first responders, veterans, active duty, reservists, and their families.
• Group Therapy Therapeutic sessions conducted with multiple clients facing similar challenges, providing peer support and shared learning experiences tailored to first responders, veterans, and their families.
• Trauma Therapy Specialized therapeutic approaches designed to help clients process and heal from traumatic experiences, including PTSD, for first responders, veterans, active duty, and reservists.
• Crisis Intervention Immediate support and intervention services for individuals experiencing acute mental health crises, provided through partner crisis lines and the center's clinical staff.
• EMDR (Eye Movement Desensitization and Reprocessing) Evidence-based psychotherapy technique used to treat trauma and PTSD by helping clients process disturbing memories through guided eye movements.
• Biosound Therapy Therapeutic approach using sound frequencies to induce relaxation, reduce stress, and promote emotional healing for first responders, veterans, and families.
• Pulsed Electromagnetic Field Sessions Therapeutic sessions using electromagnetic fields to promote cellular healing and reduce inflammation and stress as part of holistic wellness support.
• Telehealth Visits Remote video-based therapy sessions allowing clients to access care from their homes or other convenient locations across Lake County and surrounding communities.
• Wellness Visits per SAFE-T Act Compliance-focused wellness visits mandated under the Illinois SAFE-T Act for first responders, supporting mandated mental health evaluations.
• Yearly Wellness Checks

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Nicasa Behavioral Health ServicescoreStrategic or Co-development Partner · 9 December 2024Parent organization operating Frontline Care Center as a program. Nicasa is a 501(c)(3) charitable organization that received $2.3 million in ARPA funding from Lake County Board for facility renovation. CEO Bruce N. Johnson is a retired Marine Corps Veteran and retired Chief of Police.
• 100 Club of IllinoiscoreStrategic or Co-development PartnerOrganization that proactively supports behavioral health needs of First Responders and their families through resources and training. Partner in providing services at Frontline Care Center.
• Veterans Assistance Commission of Lake CountycoreStrategic or Co-development PartnerPartner organization supporting veterans at the Frontline Care Center. Superintendent Andrew Tangen noted the center will be a game changer for vulnerable veterans and first responders.
• Living Pono CounselingcoreStrategic or Co-development PartnerPartner organization where Executive Director Cindy McKnight is also owner. Provides therapeutic services and first responder counseling expertise.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Cohen Veterans Network: National nonprofit providing confidential mental health care to veterans, active-duty service members, and their families at no cost — directly comparable target population and service model to Frontline Care Center.
• Give an Hour: Nonprofit network providing free mental health services to military, veterans, and their families via vetted providers — comparable target population, free/confidential model, and provider network approach.
• The Headstrong Project: Nonprofit providing free, confidential, evidence-based mental health treatment to veterans and military families, with a stigma-free, veteran-focused care model closely aligned with Frontline Care Center's approach.
• NAMI Homefront: Free NAMI educational program for military families that Frontline Care Center already refers clients into; provides peer support, psychoeducation, and family advocacy services for the same target population.
• Nicasa Behavioral Health Services: Parent 501(c)(3) organization that operates Frontline Care Center as a program; provides the same community-based behavioral health services in Lake County and shares governance and clinical infrastructure.
• Warrior Care Network: National network offering intensive outpatient programs for veterans with PTSD and TBI through partner academic centers — comparable focus on trauma treatment for the military/veteran population.
• Boulder Crest Foundation: Nonprofit dedicated to improving the lives of veterans, first responders, and their families through wellness programs and retreats — directly comparable mission and specialty population.
• Home Base (Boston Red Sox Foundation & Massachusetts General Hospital): Provides clinical care and wellness programs for veterans, service members, and families affected by PTSD and TBI — closely comparable clinical service mix (EMDR, trauma therapy, family support) and target population.

Broad incumbents

• Wounded Warrior Project: Large national nonprofit serving post-9/11 veterans with mental health, physical health, and family support programming — broader portfolio but overlapping target population and mental health services.
• Centerstone: Large nonprofit behavioral health provider offering outpatient mental health, addiction, and veteran services across multiple states — comparable community-based outpatient delivery but at significantly greater scale and geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/frontline-care-center

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Frontline Care Center