Rhode Island Office of Veterans Services

What Rhode Island Office of Veterans Services does

The Rhode Island Office of Veterans Services (RIVETS) is a state government agency operating under the Rhode Island Department of Human Services, serving approximately 60,000 Veterans, active-duty service members, Guard, reservists, and military families residing in Rhode Island and parts of southeastern Massachusetts. The agency is organized around three core operating units: the Rhode Island Veterans Home in Bristol (a 208-bed state-of-the-art long-term care facility on a 110-acre site, serving 140+ war Veterans with a community-living concept across six neighborhoods), the Rhode Island Veterans Memorial Cemetery in Exeter (a nearly 300-acre burial ground handling approximately 100 monthly interments), and the RIVETS Veterans Resource Center in Warwick (delivering benefits navigation, military ID and documentation assistance, case management, and information and referral services). The agency operates a 24/7 Veterans Crisis Line at (401) 921-2119 and coordinates the RIServes network, a statewide partnership of more than 50 public, private, and nonprofit organizations using the HIPAA-compliant UniteUs technology platform to match Veterans with healthcare, housing, education, employment, legal, and financial services.

The business model is publicly funded rather than revenue-generating: all core services are provided free of charge to eligible Veterans and families. Funding flows through Rhode Island state budget appropriations, federal VA matching funds (notably 50% reimbursement for Veterans Home construction), and federal grants such as the $3.8 million 2024 VA grant for cemetery columbarium expansion, $750,000 Staff Sergeant Parker Gordon Fox Suicide Prevention Grant, and $47,500 nurse hiring and retention grant. The technology stack is anchored by UniteUs for coordinated care network management, supplemented by standard government website infrastructure (vets.ri.gov) and organic social channels. Customer segments include Veterans across all eras and branches, Women Veterans (a strategic growth focus), active-duty service members and military families, and justice-involved Veterans; pricing is non-transactional and beneficiaries do not pay for services.

Name

Rhode Island Office of Veterans Services

Legal name

Rhode Island Office of Veterans Services

Website

https://vets.ri.gov

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

The Rhode Island Office of Veterans Services (RIVETS) is a state government agency that provides veterans benefits navigation, long-term healthcare at the Bristol Veterans Home, burial services at the Exeter Memorial Cemetery, and coordinates the RIServes network of 50+ partner organizations serving approximately 60,000 Rhode Island veterans and military families.

Ownership category

akta.pro rank

Product category

Government Veterans Services

NAICS

Administration of Veterans' Affairs (923140), Nursing Care Facilities (Skilled Nursing Facilities) (62311)

SIC

Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Veterans & Military Family Benefits Administration (BPAIAKAI)

akta.pro secondary industry

Skilled Dementia Nursing / Memory Care SNFs (HLADADAE)

Keywords

• Veterans benefits navigation
• Long-term veteran healthcare
• Veterans memorial cemetery
• Coordinated veteran services
• Military family support

Headquarters

HQ city

Welwick

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Government Appropriations: State-funded agency operating under the Rhode Island Department of Human Services. Funded through state budget appropriations and federal VA matching funds.
2. Federal Grants: Receives federal funding through VA grants including $3.8 million for cemetery columbarium construction and $47,500 for nurse hiring/retention programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Rhode Island Office of Veterans Services (RIVETS) is a state government agency that provides veterans benefits navigation, case management, and information and referral services through its Veterans Resource Center in Warwick. It operates the 208-bed Rhode Island Veterans Home in Bristol delivering long-term nursing and domiciliary care, and the nearly 300-acre Rhode Island Veterans Memorial Cemetery in Exeter providing burial services. The agency also coordinates the RIServes network linking Veterans with 50+ partner organizations for healthcare, housing, education, employment, and legal/financial counseling using the HIPAA-compliant UniteUs platform.

Product overview

The Rhode Island Office of Veterans Services (RIVETS) is a government agency operating three core facilities: the RI Veterans Home providing long-term healthcare, the RI Veterans Memorial Cemetery offering burial services, and the RI Veterans Resource Center delivering case management. The agency coordinates the RIServes network of 50+ partner organizations using UniteUs technology, offers benefit programs across housing, healthcare, education, employment and legal services, and operates the Veterans Café monthly dining program. Key recent initiatives include the 2024 cemetery expansion with VA grant funding and the May 2025 War Dog Memorial dedication.

Differentiator

Problem solved

Functional benefit

Products and services

• RI Veterans Home (Community Living Center) Rhode Island's premier long-term healthcare facility providing nursing and domiciliary care to more than 140 war Veterans on Mt. Hope Bay in Bristol. Features community living concept with six neighborhoods, private resident rooms with bathrooms, family dining rooms, and 24/7 pharmaceutical services. Pharmacy expansion in 2024 nearly doubled square footage.
• RI Veterans Memorial Cemetery Nearly 300-acre solemn resting place for Rhode Island Veterans and eligible family members in Exeter. Staff assists in approximately 100 monthly burials. Home to the War Dog Memorial honoring military canines.
• RIServes Network Statewide coordinated network of 50+ partner organizations connecting Veterans with services in healthcare, housing, education, job training, and legal and financial counseling. Uses HIPAA-compliant UniteUs technology to match clients with service providers and track interactions.
• RIVETS Veterans Resource Center Veterans Resource Center located at 560 Jefferson Boulevard in Warwick providing case management, benefits navigation, military ID/documentation assistance, and information and referral services for Veterans, active-duty, reserve, and military families.
• Veterans Café Monthly social dining program offering free nutritious meals and connections to services for Veterans over 60. Rotating locations between Woonsocket and Warwick, with partners including VA Providence Healthcare System and RI Department of Human Services providing on-site claims and benefits assistance.
• Benefits Navigation Services Comprehensive directory of Veteran benefits including Housing & Financial Assistance, Education & Family programs, Employment & Finance services, Healthcare and Wellness resources, Legal & Records assistance, Memorial Services, and Family & Survivor Benefits.
• Mental Health and Suicide Prevention Services

Quantifiable outcome

• Serves approximately 60,000 Veterans and military family members in Rhode Island
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature2 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Meals on Wheels of Rhode IslandcoreStrategic or Co-development Partner · 1 July 2024Partners with RIVETS to operate the Veterans Cafe program - monthly free social dining experiences for Veterans over 60. Cafes rotate between Woonsocket and Warwick locations, connecting Veterans with benefits while providing nutritious meals.
• UniteUscoreTechnology or Integration · 11 December 2017Provides the web-based technology platform for the RIServes coordinated network, enabling connection of Veterans with services across healthcare, housing, education, job training, and legal/financial counseling. Uses HIPAA-compliant technology to match clients with providers and track interactions.
• Institute for Veterans and Military Families (IVMF) at Syracuse UniversitycoreStrategic or Co-development Partner · 11 December 2017Administers the AmericaServes network of which RIServes is the 12th network and first statewide approach. IVMF provides best practices, program support, and coordination for coordinated Veteran service delivery.
• Executive Office of Health and Human ServicescoreStrategic or Co-development PartnerPartners with RIVETS on the rollout of 8 certified community behavioral health clinics offering Veteran Service Officers across Rhode Island, providing mental health and substance use services.
• RI Department of Behavioral Healthcare, Developmental Disabilities and HospitalscoreStrategic or Co-development PartnerPartners with RIVETS on behavioral health clinic rollout, providing mental health and substance use services to Veterans through 8 new certified community behavioral health clinics.
• RI Department of Children, Youth, and FamiliesminorStrategic or Co-development PartnerPartners with RIVETS on health clinic rollout for behavioral healthcare services to military families.
• Providence VA Medical CentercoreStrategic or Co-development PartnerPrimary federal VA healthcare partner providing comprehensive outpatient and inpatient health care to Veterans residing in Rhode Island and southeastern Massachusetts. Partners with RIVETS on multiple programs including Veterans Cafe.
• Veterans Affairs Providence Healthcare SystemcoreStrategic or Co-development PartnerParticipates in Veterans Cafe program, attending monthly cafe events to provide on-the-spot claims assistance and benefits filing for Veterans.
• Office of Healthy AgingcoreStrategic or Co-development PartnerPartners with RIVETS on Veterans Cafe program, connecting elderly Veterans with benefits and social opportunities.
• Southeastern New England Defense Industry Alliance (SENEDIA)minorGTM or Marketing PartnerPartners with RIVETS on Veterans Internship Program - helps Veterans explore meaningful career paths through civilian internships with Rhode Island companies. Funded through Real Jobs RI grant.
• U.S. Department of Veterans AffairscoreStrategic or Co-development PartnerFederal agency providing $3.8 million grant for cemetery columbarium construction, $47,500 grant for nurse hiring/retention, and $750,000 Staff Sergeant Parker Gordon Fox Suicide Prevention Grant. Provides federal matching for state veterans home construction.
• Child & FamilyminorStrategic or Co-development PartnerNonprofit organization providing foster care and family services. Partners with RIVETS to support military families through programs like Circle of Parents and Family Care Community Partnership.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Others

• Disabled American Veterans (DAV): National nonprofit providing benefits assistance, claims filing, and advocacy for disabled veterans. Directly relevant as a complementary service provider in the veterans services ecosystem, often partnering with or alongside state agencies like RIVETS.
• Veterans of Foreign Wars (VFW): National veterans service organization providing benefits assistance, advocacy, and community programs. Operates as an enabling partner organization in the veterans services network, comparable to one of the 50+ RIServes partners.
• UniteUs: Technology platform provider for coordinated care networks, including the RIServes network. Comparable as the underlying infrastructure enabling RIVETS' service coordination and a strategic partner in the agency's service delivery model.
• Institute for Veterans and Military Families (IVMF) at Syracuse University: Academic organization administering the AmericaServes national network of which RIServes is a part. Provides RIVETS with national best practices, program support, and peer coordination across the 12 AmericaServes networks.

Direct peers

• New York State Department of Veterans' Services: New York's state-level veterans services agency providing benefits assistance, case management, and outreach to NY veterans. Most analogous state agency in scale and operating model to RIVETS, with comparable federal grant funding and state appropriation structure.
• Pennsylvania Department of Military and Veterans Affairs: Unified state agency providing veterans services and military affairs administration. Operates state veterans homes and cemeteries with similar benefits navigation and case management services, comparable to RIVETS' integrated operating model.
• Connecticut Department of Veterans Affairs: State veterans affairs agency providing benefits navigation, memorial services, and operates state veterans homes. Similar organizational structure to RIVETS with comparable state veterans cemetery and residential care facilities.
• Massachusetts Department of Veterans' Services: State-level veterans services agency in neighboring Massachusetts, administering comparable benefits navigation, case management, and memorial services. Operates under similar state-government structure with analogous programs and federal VA grant dependencies.

Regional players

• California Department of Veterans Affairs (CalVet): State veterans affairs agency in California with similar benefits administration, state veterans homes, and cemetery operations. Comparable mission and services but serves a much larger population in a different geographic market.

Broad incumbents

• U.S. Department of Veterans Affairs (VA): Federal-level agency providing healthcare, benefits, and memorial services to all US veterans. Primary funding source and partner for RIVETS through grants and VA Medical Center partnerships; operates the broader national system within which state agencies integrate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/RI_VETS
• Facebookfacebook.com/RIOfficeofVeteransServices

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rhode Island Office of Veterans Services