Brantford Police Service

What Brantford Police Service does

The Brantford Police Service (BPS) is a municipal police service operating under Ontario's Community Safety and Policing Act, serving the City of Brantford, Ontario, a community of over 100,000 residents. BPS delivers 24/7 emergency response via 9-1-1, non-emergency response via a dedicated phone line and online reporting portal (Coplogic), in-person services at its 344 Elgin Street headquarters (which houses a co-located Collision Reporting Centre), and a portfolio of administrative services including police record checks, fingerprinting for Vulnerable Sector Checks, Freedom of Information requests, and record suspension processing. Specialized operational units include K-9, Emergency Response Team, Criminal Investigation, Traffic, School Resource Officers, and the Mobile Crisis Response Team co-responder model in partnership with SOAR Community Services, which handled 340 mental health crisis calls in 2023. The technology backbone is the Axon Public Safety Canada Digital Evidence Management System (Evidence.com and Axon Evidence), with Axon Community Request enabling direct citizen evidence uploads; secondary platforms include the Vertigis Studio-powered public Crime Map and the PoliceSolutions.ca record check portal.

BPS is governed by the Brantford Police Services Board — comprising council-appointed and Lieutenant Governor-appointed members — and funded primarily through municipal taxation with no disclosed commercial revenue model. Fee-based administrative services generate marginal offsetting revenue ($5 FOI application fee, $55 record check, $25 RCMP fingerprint processing, paid Special Duty Officer requests for events). In 2023, Community Patrol Officers responded to 57,644 calls for service, resulting in 7,318 criminal charges and 3,955 provincial charges; the Property Section processed 21,733 items. Community-facing programs include Citizens' Police Academy, Auxiliary Police (4,500+ volunteer hours annually), K.I.D.S. safety programming (1,140+ students reached in 2023), and partnerships with Victim Services of Brant, Brant-Brantford Crime Stoppers, Children's Safety Village of Brant, the Brantford/Brant Community Drugs Strategy, and a multi-jurisdictional Vulnerable Persons Registry partnered with Waterloo Region, Guelph, Stratford, and South Simcoe police services.

The service operates under geographic restrictions limited to Brantford city limits (provincial highways fall under Ontario Provincial Police jurisdiction) and reports to a captive resident population. Leadership transitioned in February 2025 with Chief Jason Saunders' permanent appointment after serving as Interim Chief, accompanied by a January 2025 launch of a seven-officer Media Relations Team. BPS is subject to MFIPPA (Municipal Freedom of Information and Protection of Privacy Act) and the Youth Criminal Justice Act for record-handling compliance, with no disclosed parent company, subsidiaries, or commercial ownership structure.

Name

Brantford Police Service

Legal name

Brantford Police Service

Website

https://brantfordpolice.ca

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

Brantford Police Service is a municipal police service providing 24/7 law enforcement, emergency response, crime prevention, and administrative services to the City of Brantford, Ontario's 100,000+ residents under the Brantford Police Services Board.

Ownership category

akta.pro rank

Product category

Municipal Law Enforcement Services

NAICS

Police Protection (92212)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industry

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

Keywords

• Municipal police services
• Law enforcement
• Emergency response
• Crime prevention
• Public safety

Headquarters

HQ city

Brantford

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

Brantford Police Service is a municipal police agency providing 24/7 law enforcement, emergency response (9-1-1), non-emergency crime reporting, criminal investigation, traffic enforcement, victim support, and community safety programming to the City of Brantford, Ontario. The service also delivers administrative offerings such as police record checks, fingerprinting, freedom of information requests, and digital evidence submission, while operating specialized units including K-9, Emergency Response, Criminal Investigation, Traffic, and a co-responder Mobile Crisis Response Team.

Product overview

Brantford Police Service operates as a municipal police service providing a comprehensive suite of public safety products and services to the City of Brantford (population over 100,000). The service portfolio includes: core law enforcement services (9-1-1 emergency response, patrol operations), digital citizen-facing platforms (Online Crime Reporting via Coplogic, Digital Evidence Submission via Axon), administrative services (Record Checks, Fingerprinting, FOI, Record Suspensions), victim and community support (Victim Services, Vulnerable Persons Registry), specialized units (Traffic, K-9, Emergency Response, Criminal Investigation), and transparency tools (Crime Map, Crime Statistics). The organization also provides hiring services for special duty officers and community engagement programs including Citizens' Police Academy and Auxiliary Police. The Digital Evidence Management System powered by Axon Evidence.com represents the primary technology platform for evidence handling.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Services Emergency phone service operated by trained operators connecting callers to police, fire, and ambulance services with immediate dispatch for emergencies in progress, medical emergencies, fires, and serious collisions. Available to Brantford residents and visitors 24/7.
• Online Crime Reporting Self-service online portal that allows citizens to report non-emergency crimes including theft under $5,000, lost property, mischief, theft from vehicle, fraud, and traffic complaints. Reports are reviewed by an officer within 72 hours. Available 24/7 to Brantford residents.
• Collision Reporting Centre In-person reporting centre co-located at BPS headquarters where motor vehicle collisions are documented, vehicle inspections performed, and liaison with insurance industry provided. Operates during extended business hours Monday through Saturday.
• Freedom of Information Request Services Processing of Freedom of Information requests under MFIPPA allowing individuals to request access to records held by the Brantford Police Service, including personal information access and correction requests, with a $5.00 mandatory application fee.
• Fingerprinting Services Electronic fingerprint submission services for vulnerable sector checks, criminal record verifications, and RCMP processing, with appointment scheduling for criminal record checks. A $25.00 RCMP processing fee applies for fingerprint-based Vulnerable Sector Checks.
• Police Record Checks Multiple types of police record checks including Criminal Record Check (CRC), Criminal Record and Judicial Matters Check (CRJMC), Vulnerable Sector Check (VSC), and Children's Law Reform Act (CLRA) Record Check, available for employment and volunteer screening.
• Record Suspensions and Pardons Assistance with record suspension applications through the federal process, including the local police records check required as part of the application package. Targeted at individuals seeking pardon for past convictions.
• Digital Evidence Submission Secure online portal for citizens to upload digital evidence (photos, videos) directly to the BPS Digital Evidence Management System via Axon Community Request, reducing the need for physical media submission to police.
• Victim Services 24/7 victim support services including Victim Crisis Assistance Ontario (VCAO), Victim Quick Response Program+ (VQRP+), and Bail Court Program, providing free confidential crisis assistance and intervention for victims of crime, tragedy and disaster in Brantford, Brant County and Six Nations of the Grand River.
• Vulnerable Persons Registry Voluntary database for vulnerable individuals (those with autism, dementia, acquired brain injury) to assist officers during emergencies, partnering with Waterloo Region, Guelph, Stratford, Brantford, and South Simcoe police services and local agencies.
• Special Duty Officer Requests Paid duty officer hiring service for special events where organizations can request police officers for event support through a written application process. Available for organizations hosting events requiring police presence.
• Crime Map Public-facing interactive mapping application displaying police calls for service and crime data, with data visualizations adjusted for privacy protection. Built on the Vertigis Studio GIS platform for community transparency.
• Crime Statistics Dashboard Annual crime statistics publication including 5-Year Statistical Analysis (2020-2024) and Police Reported Crime comparison data, providing transparency on law enforcement activity in Brantford.

Quantifiable outcome

• Processed 21,733 items in Property Section in 2023
• +4 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Axon Public Safety CanadacoreTechnology or IntegrationAxon Public Safety Canada provides the Digital Evidence Management System (DEMs) platform used by BPS to store, manage, transfer and share digital evidence. The cloud-based Evidence.com and Axon Evidence platform enables evidence sharing across justice sector partners and allows citizens to securely upload digital evidence.
• Victim Services of BrantcoreStrategic or Co-development PartnerNon-profit, community-based agency providing 24/7 crisis assistance and intervention for victims of crime, tragedy and disaster in Brantford, Brant County and Six Nations of the Grand River. Programs include Victim Crisis Assistance Ontario (VCAO), Victim Quick Response Program+ (VQRP+), and Bail Court Program. Funded by Ministry of the Attorney General, Brant United Way, and City of Brantford Grants.
• Brant-Brantford Crime StopperscoreStrategic or Co-development PartnerCommunity partnership providing anonymous tip reporting for criminal activity. Operates under Criminal Intelligence and Enforcement Unit (CIEU) within BPS organizational structure.
• SOAR Community ServicescoreStrategic or Co-development PartnerSOAR provides Mobile Crisis Response Team (MCRT) partnership with BPS - mental health specialists paired with police officers for crisis response. Also provides COAST (Crisis Outreach and Support Team) secondary response and emergency shelter/housing services. 24/7 emergency shelter intake available at 1-888-621-0034.
• Grand Erie District School Board (GEDSB) and Brant Haldimand Norfolk Catholic District School Board (BHNCDSB)coreStrategic or Co-development PartnerEducational partners for School Resource Officer (SRO) and PROSE (Police Services in Schools) programs. Constable Kelsie Annaert dedicated to Brantford GEDSB high schools; Constable Dakota Brush dedicated to Brantford BHNCSB high schools.
• Children's Safety Village of BrantminorStrategic or Co-development PartnerCommunity partner in K.I.D.S. partnership programming (Knowledge Issues Decisions and Supports) teaching safety skills to elementary students. Partner organizations include BPS, Brantford Fire Department, Brant County Health Unit, and T.I.C.K. Board.
• Brantford/Brant Community Drugs StrategycoreStrategic or Co-development PartnerMulti-stakeholder community initiative including Grand Erie Public Health, AIDS Network, BPS, Grand River Community Healthcare System, Brant Community Healthcare System, Brant-Brantford Paramedic Services, Ontario Provincial Police, Brant FACS, City of Brantford, County of Brant, and Woodview Mental Health and Autism Services. Addresses opioid and substance abuse issues.
• Special Olympics OntariominorStrategic or Co-development PartnerBPS hosting 2025 Provincial Summer Games July 10-13, welcoming 750+ athletes from across Ontario to compete in athletics, bocce, golf, soccer, and softball.
• Waterloo Region, Guelph, Stratford, Brantford, South Simcoe (Vulnerable Persons Registry)minorStrategic or Co-development PartnerVulnerable Persons Registry is a community-based policing initiative in partnership with multiple police services and local agencies. Registry provides quick access to critical information about registered vulnerable individuals for emergency response.
• Chrysalis Anti-Human Trafficking NetworkminorStrategic or Co-development PartnerFree, confidential telephone trauma counselling and ongoing service and support to women, men, and youth who have been trafficked/exploited for purposes of commercial sex or forced labour.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ottawa Police Service: Large Ontario municipal police service operating under the same Community Safety and Policing Act framework as BPS. Comparable in core mandate (patrol, investigation, traffic, victim services), civilian oversight structure, and digital modernization priorities including online reporting and evidence management.
• Halton Regional Police Service: Regional Ontario police service adjacent to BPS's geography. Comparable in mandate, organizational structure (Police Services Board governance), specialized units, and community-engagement programming, with similar mid-size scale.
• Hamilton Police Service: Municipal police service serving the City of Hamilton, Ontario. Highly comparable to Brantford Police Service in mandate, Ontario regulatory environment (Community Safety and Policing Act), service portfolio (patrol, K-9, traffic, crisis response), and municipal-tax funding model — differing mainly in scale.
• Peel Regional Police: Regional police service in Ontario with a comparable service mix — patrol, K-9, traffic, crisis response, school resource officers, and digital evidence platforms. Operates under the same provincial regulatory regime as BPS but at substantially larger scale.
• York Regional Police: Ontario regional police service operating under the same provincial statute as BPS. Comparable in service portfolio (patrol, K-9, traffic, victim services, mental-health co-response) and in its emphasis on digital evidence and online citizen reporting platforms.
• Waterloo Regional Police Service: Regional police service in southwestern Ontario sharing geography with BPS. Both are core partners in the Vulnerable Persons Registry initiative, operate under the same Ontario policing statute, and deliver comparable community-safety, victim-services, and digital-evidence programs.
• Durham Regional Police Service: Regional police service east of Toronto with comparable mandate, governance structure, and community-safety programs to BPS. Operates a similar digital evidence management and online reporting stack.

Broad incumbents

• Toronto Police Service: Canada's largest municipal police service. Shares the same Ontario policing statute, governance structure (Police Services Board), and full-service portfolio as BPS, but operates at vastly greater scale and budget — useful as a benchmark for service breadth and technology adoption.
• OPP (Ontario Provincial Police): Provincial police force covering Ontario areas outside municipal jurisdictions. Directly comparable in policing mandate and digital-evidence programs, and explicitly noted in BPS data as the partner handling Provincial Highway areas outside Brantford city limits.
• RCMP (Royal Canadian Mounted Police): Canada's federal police service, providing direct comparison in fingerprint processing (BPS pays a $25 RCMP processing fee for Vulnerable Sector Checks). Operates across a much broader jurisdictional and mandate scope than BPS but is a structural peer in evidence and records processes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/BrantfordPolice
• YouTubeyoutube.com/@PoliceBrantford
• Facebookfacebook.com/BrantfordPoliceService
• LinkedInlinkedin.com/company/brantford-police-service
• Instagraminstagram.com/brantfordpoliceservice

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about Brantford Police Service